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Papillon Lagoon Reef

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507 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Kendal, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff were the best always so helpful and pleasant very clean and the food was great nice fresh produce every time and lots of choice. They did their very best to please and look after us all I would recommend this to anyone our rooms were cleaned every day by John and his helper. The staff are amazing we... More 

Helpful?
1 Thank Irene D
Preston, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff her without exception are excellent, courteous, humorous and sincere. We went for a week with a safari midweek. The staff made our stay pleasant and fun without being 'in our face' (as can be at some establishments) they were attentive. The hotel is well situated just on a wonderful beach. There were a few steps but not many.... More 

Helpful?
Thank Pollywolly59
Nairobi, Kenya
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 28, 2015

This is the 3rd time we have stayed here, we were looking forward for a nice break away from Nairobi, during the Pope's visit. This all inclusive resort is on the nicest beach on the East Coast of Africa, Diana Beach, it has a great swimming pool, but it does not cater for the local tourist. It is totally geared... More 

Helpful?
3 Thank Jaapv2
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write a review - quite important to us in ensuring we maintain an excellent level of hospitality. We provide a varied menu of international and local cuisine endeavouring to please a wide range of tastes, keeping in line with our star rating which many guests appeciate as good. A lot of local tourists... More 

Eckington, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 19, 2015

A basic hotel with overpriced shop. Don't change money here you do not get a good exchange rate 130 shillings to £1 here 156 shillings to a £ in Baobab next door 150 shillings to £ on black market in Oct 2015 ask your tour guide when you arrive. Mother in law has mobility problems but its steps, steps and... More 

Helpful?
1 Thank Valkatana
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 26, 2015

The first impression was bad. I booked sea view room through booking dot com. Correct amount was charged by main company of the hotel (main company is located in Miami, Florida) a week in advance. When we arrived in the hotel after very long drive from Amboseli we were told by reception clerk that they have issues with our booking.... More 

Helpful?
1 Thank Arkanoid70
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing Papillon for your valued holiday and taking time to post a review. 1st booking amendment from 3nts to 4nts in garden room was noted but 2nd amendment to sea view room was not received following a system breakdown. This resulted into getting the garden room to refresh yourselves as clarifications were being made by email, on... More 

London, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

My family and I have been visiting this hotel since 2003 - some people visiting slightly before. It's an all inclusive gem with steps that lead right onto Diani beach. The all inclusive food has never disappointed us in the 10+years we have been visiting, the quality of the rooms has only improved. This hotel is perfect for European and... More 

Helpful?
6 Thank firegirlWM
Hastings, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 1, 2015

Memories of the pool (and swim up bar) help get this hotel a better rating than I was going to give it. The rooms are very average and not attractive, but it's a beautiful place. It's all inclusive, but don't expect too much from the drinks - the beer was not nice, the wine was awful, and the spirits are... More 

Helpful?
4 Thank IVDD42
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write the feedback on your holiday with us. We are happy to note that you found Papillon to be a beautiful place but sincerely apologize for the problems you encountered. The hotel is closed from 11/4/15 to 30/6/15 for refurbishment and our staffs are going through more training in order to have friendly... More 

Kenya
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 8, 2015

Have just had a delightful break at Papillion. This is a lovely property on a superb beach. The majority of staff do a great job. This is Africa and you are bound to get some-one with the sulks and many who move extremely slowly. Food: Breakfast was good. The other meals could have been more interesting and more tasty but……..a... More 

Helpful?
4 Thank Tintinara12344
somerset
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 6, 2015

This was our 2nd holiday at The Papillon within 12 months staying from the 7th to 21 January. At first we had problems arrangeing this holiday due to the FCO (Foreign and Commonwealth Office) reports of Mombasa being out of bounds. Thankfully Travelbag came to the rescue with hotel booking and we booked our own flights avoiding Mombasa. We used... More 

Helpful?
6 Thank chelswood
Riga, Latvia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 19, 2015

I have visited Papillion Lagoon Reef long time ago, on November 2013, but I still remember this place as one of the best I have been to! Me and my husband where spending honeymoon there. All the positive things: - nice, welcoming, professional... Just the best staff! - attractive animation team - very warm and nice atmosphere - a lot... More 

Helpful?
4 Thank Olga_Kochergina
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Amenities

Highlights
  • Pool
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Laundry Service
  • Babysitting

Additional Information about Papillon Lagoon Reef

Address: Diani Beach, Diani Beach, Ukunda, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: $94 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Papillon Lagoon Reef 3*
Number of rooms: 119
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Also Known As:
Papillon Lagoon Reef Diani
Papillon Lagoon Reef Hotel Diani
Hotel Style:
#10 Romantic Hotel in Diani Beach
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