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Papillon Lagoon Reef

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515 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Oxford, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had an excellent stay at the Papillon Lagoon Reef, absolutely everything was great. My room was perfectly clean with a lovely balcony and plenty of hot water. The food in the restaurant was always tasty with different options available each day, and the pool was large and kept very clean. The main reason that I loved this place so... More 

Helpful?
Thank KKS1983
1 review
5 of 5 stars Reviewed 1 week ago

I and my wife stayed at Pappilon Lagoon Reef on the 15th Aug. 2016 on All Inclusive basis. My wife was celebrating her birthday and it was awesome being there.From the Reception we recieved a great and warm welcome. I wish to congratulate the GM Mr. Aloise for his effiorts to make the place woooh!! with very amazing, hardworking and... More 

Helpful?
Thank kalumetk
Co Durham
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here the second week of our Kenyan holiday. We could not have asked for a better stay. The hotel room was lovely, spotless - flowers on the bed. The hotel was set beautiful gardens. The gardeners who climbed the trees, cut down coconuts then chopped the tops off for the guests to sample. The food was a good... More 

Helpful?
Thank tinatortoise
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had an enjoyable stay at the Papillon Lagoon Reef for 4 days. The hotel is clean, beautiful and fun! They have outdoor games like volleyball,Water Hoops and others. The staff are very friendly...exceptional! The All-inclusive deal without a doubt is the most reasonable hotel to stay in Diani! I would go back as many times to Papillon Lagoon Reef... More 

Helpful?
Thank Caroline K
South Wales
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Papillon Lagoon Reef Hotel from July 17th for 3 nights, then a safari, then another 3 nights here afterwards. We were 2 family's: my family of myself, my husband and 2 children aged 16 & 12 and my friends family which was her, her husband and 13 year old son. We had interconnecting garden view rooms... More 

Helpful?
Thank HelenRS
Kendal, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff were the best always so helpful and pleasant very clean and the food was great nice fresh produce every time and lots of choice. They did their very best to please and look after us all I would recommend this to anyone our rooms were cleaned every day by John and his helper. The staff are amazing we... More 

Helpful?
1 Thank Irene D
Preston, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff her without exception are excellent, courteous, humorous and sincere. We went for a week with a safari midweek. The staff made our stay pleasant and fun without being 'in our face' (as can be at some establishments) they were attentive. The hotel is well situated just on a wonderful beach. There were a few steps but not many.... More 

Helpful?
Thank Pollywolly59
Nairobi, Kenya
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 28, 2015

This is the 3rd time we have stayed here, we were looking forward for a nice break away from Nairobi, during the Pope's visit. This all inclusive resort is on the nicest beach on the East Coast of Africa, Diana Beach, it has a great swimming pool, but it does not cater for the local tourist. It is totally geared... More 

Helpful?
4 Thank Jaapv2
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Many thanks for taking your time to write a review - quite important to us in ensuring we maintain an excellent level of hospitality. We provide a varied menu of international and local cuisine endeavouring to please a wide range of tastes, keeping in line with our star rating which many guests appeciate as good. A lot of local tourists... More 

Eckington, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 19, 2015

A basic hotel with overpriced shop. Don't change money here you do not get a good exchange rate 130 shillings to £1 here 156 shillings to a £ in Baobab next door 150 shillings to £ on black market in Oct 2015 ask your tour guide when you arrive. Mother in law has mobility problems but its steps, steps and... More 

Helpful?
1 Thank Valkatana
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 26, 2015

The first impression was bad. I booked sea view room through booking dot com. Correct amount was charged by main company of the hotel (main company is located in Miami, Florida) a week in advance. When we arrived in the hotel after very long drive from Amboseli we were told by reception clerk that they have issues with our booking.... More 

Helpful?
1 Thank Arkanoid70
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Thank you for choosing Papillon for your valued holiday and taking time to post a review. 1st booking amendment from 3nts to 4nts in garden room was noted but 2nd amendment to sea view room was not received following a system breakdown. This resulted into getting the garden room to refresh yourselves as clarifications were being made by email, on... More 

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Amenities

Highlights
  • Pool
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Laundry Service
  • Babysitting

Additional Information about Papillon Lagoon Reef

Address: Diani Beach, Diani Beach, Ukunda 80401, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: $98 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Papillon Lagoon Reef 3*
Number of rooms: 119
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Also Known As:
Papillon Lagoon Reef Diani
Papillon Lagoon Reef Hotel Diani
Hotel Style:
#10 Romantic Hotel in Diani Beach
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