Rooms are clean in the old traditional style. Every day was roam cleaned and they brought 4 bottles of water. The shower could have a curtain. water splashed everywhere. hotel needs a bit of maintenance. The pool is too small and also needs maintenance especially the bottom. water in the pool wasn't clean. The food in the restaurant was good but breakfast was boring with no varieties at all. Some of the staff have very little knowledge of dining. For example, they brought us food for two on one plate with knife or fork missing... The wifi was very bad. In the room no signal at all. Water had strange smell and taste. In general, I enjoyed the stay, but there is many things to improve. Next time I would go somewhere else.
I stayed here with my boyfriend for two nights, very nice hotel on the beach, our room was sea view, amazing! it was spacious, the bed was very comfortable with mosquito net. Big shower and clean bathroom. all the staff was so kind and helpful. the restaurant is very good and the breakfast is rich 20 minute drive from shimba hills.
Place is okay although for no reason my sister had a much nicer room than me. Which was another blow given I accidentally booked full board by accident and was refused a refund and wanted to eat other places so just lost a lot of money. The hotel has a poor policy of taking the full amount before you arrive and not offering any changes or refunds. I also asked to speak to the manager about this, at least to give feedback, but he(I think?) never turned up. That's just poor customer service. Shame, this place was recommended by a friend, but I wouldn't recommend it to others.
1. Friendly and good staff 2. Clean Rooms and good ocean view. 3. Very classic for those who love the old style. 4. Swimming pool was small. 5. The staff assisted in organizing few activities by coordinating with the touring company. 6. Breakfast is good but can do much better by providing a buffet with some varieties on daily basis. Overall myself and my family enjoyed staying at the hotel. I am sure the hotel can improve lots of things like having proper intercom, breakfast variety, and little bit of maintenance. I can recommend to other. Always keep the balcony and the room doors close otherwise you can expect a visitor "Monkey :)"
Diani beach is a wonderful place, the blue marlin could be. First of all: best staff ever, nice people, very kind and attentive. Breakfast and dinner are both ok and the beach is beautiful. BUT the rooms REALLY need a refresh, the towels are old and full of holes, the water smells and the AC is really noisy, it looks like the management wants to gain money without spending any. One thing that is really upsetting is that if there’s a group staying at the same time as you, you’re not gonna get a sun bed, cause the management doesn’t care if they occupy all the sunbeds at 7.30 for them. One or two is ok but 20 taken by just one person for the others sleeping is not fair. The place is very small and they should at least provide sunbeds for every guest. The beach is not quiet at all, the sun beds are so close to each other that you can hear the thoughts of your neighbor next to you. The picture on internet are far away from reality, beware, I posted some pictures of the real conditions. So if you wanna relax and enjoy your holiday my advise is to book somewhere else. Sorry to say next year we’re not coming back. I’ve never seen a management who doesn’t care about their activity as them, they just care about the money. It’s really sad to see a place with so much potential wasted like that.…