We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Romantik Hotel Santer

Traveler (250)
Room & Suite (75)
Dining (38)
Certificate of Excellence

About

#5 of 22 hotels in Dobbiaco
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Concierge
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
Show more
Room features
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
360Reviews
8Q+A
7Room tips
Traveler rating
  • 243
  • 82
  • 15
  • 10
  • 10
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
We enjoyed a lovely six nights in the Hotel Romantik, Dobbiaco, 1st - 7th June. Our room and balconey were nice; staff were all lovely and accommodating; wellness centre a real treat; breakfast was fantastic looking out onto the lovely mountain scenery. Offered some great
Read more
Enjoyed four nights in this, some might say old fashioned hotel, for us not so. There was a problem with our room on check in. We were quickly upgraded, no extra charge. The facilities were excellent, to many to list but included indoor and outdoor pools. Food excellent both at
Read more
Warm welcome, a fantastic spa - see other reviews/website for details. Spotlessly clean, extensive high quality breakfast. Only downside was our tour company had booked B and B and a la carte dining was expensive - suggest you book half board. On the edge of the village but this
Read more
We had a very bad experience at this hotel. I will start by saying the hotel itself is a nice and clean place. The food is fine and the location is convenient. However, the staff is horrendous and very unfriendly, with a few exceptions. We arrived there around 22:00, and they
Read more
Response from 15021974, Leiter Front Office at Romantik Hotel Santer
Responded Aug 14, 2018
Dear Guest, we are very sorry that you had a bad experience in our hotel and that you felt your privacy violated, but you have to understand that in Italy it is obligatory to register all guest at the police department. So we need the passports or ID-cards of all persons who want to stay in our hotel (babies included). It is also use in Italy that babies are not free of charge, normally they pay for the baby-cot and for the food extra. Furthermore we have to make some rectification to your statement: We had an online reservation of 3 rooms for 6 persons. When you made the check in after 10:00 pm you gave us the passports of 7 adults and 1 baby (2 years old). Rooms were not prepared for 7 adults and 1 baby, so we gave you an extra room for the other adult. When our concierge attendant helped you to bring the bags in your rooms, he noticed that there was not only 1 baby, but other 2 babies with you. He informed us at the reception and sent the concierge attendant one more time to your rooms, just to know the personal details of these two other kids, to make the correct check-in. Regarding the late check in (after 10:00 pm), we are not obligated to keep your rooms after 7:00 pm, if we are not informed of your late arrival. You should have given us a short and simple phone-call to inform us that you will arrive after 10:00 pm. Next morning when you came to make breakfast, we just wanted to inform you that your kids (1-3 years old) would have to pay the breakfast extra, because not included in the online booking. We didn’t deny access to the breakfast room at all. Just one notice, the other 2 kids went to breakfast from the back door, to avoid the reception. Furthermore we just wanted to inform you, that you booked 2 rooms of the category “Landro Lodge” in the new building which is connected to the main-building with an underpass and 1 room in the main building (“Landro” – lower price category). To make you stay comfortable we decided to give you an upgrade in a “Suite Lodge”, so you stayed all together in the same building. It seems that this was not even noticed. Not at all we are very sorry for all the happenings, but most of all it were misunderstandings. Best regards! Romantik Hotel Santer
Read more
We stayed here for one night. The hotel is furnished and decorated in traditional Tyrolean style. Our room was very comfortable with a wonderful view. Nice bar and gardens. We ate in the restaurant, if staying for any length of time I would suggest getting a half board deal as
Read more
Previous
PRICE RANGE
$240 - $428 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of South TyrolDobbiaco
NUMBER OF ROOMS
44
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing