Great hotel with pool and spa just hot room was out of order good specious rooms restaurant food is ok nice grounds and old cars museum great stay friendly staff excellent service great with kids . Thanks
Without a doubt one of the wonderful places we experienced in this amazing place. Starting with the lovely staff and also the place is beautiful and impeccably clean. In addition the breakfast is excellent and healthy and a wide variety for all tastes. I wish we were back again.
Please note this is not a substantive review (yet...I'll update as I just got here) but a warning because it ruined my day. After traveling 26 hours and after I was told when I booked I could check in at 12:00 -- they REFUSED to let me check in "early." (and were quite rude about it at the front desk). There is not a suitable waiting area (so much for completing my scheduled work today -- and service is super spotty when not on WiFi...). So that you are can be better prepared than I -- please know they will not let you anywhere near your until 3:00 pm... [side note -- the bartenders and waitstaff are at least nice].
Being the guest of the Hotel you are unable to order the meal in their completely empty restaurant. Even we had asked the waiter, he was only able to tell us, when the kitchen starts, not that we need any special reservation. He’s overall approach and level of “service” to the customers were below any standards. I cannot believe, that owners of this Hotel run prestigious Restaurant Marina in Wrocław and same time cannot train their people to the very minimal, acceptable standards here.
After a long day driving from Slovakia we were rewarded with an easy to find, sumptuous hotel. Having booked two adjacent suites in the main building (2nd floor) we were delighted with the level of comfort, and accessibility of the facilities available. Dinner was a delight, our waiter (Wojtek) was incredibly helpful, knew how to guide our wine selection according to dinner preferences and more than happy to converse in English (thankfully). We would love to stay there again, even if it means driving for 2 days just to get there!! I would like to visit the motor museum, but believe it to only be open at weekends. And our stay was quieter due to it being mid-week. Apparently it can be a bit busy at the weekend. Lovely hotel, stunning food, helpful staff and great surroundings.…
We visited the Zamek Topacz already for the second time and the feeling is the same: an excellent quite, cozy and welcoming place. The facilities, the landscape and the services are at the highest level. I would fully recommend this place to anyone who wants to relax, do some small visiting around Wroclaw and spend some nice time a a very cozy SPA area. Moreover, their way of welcoming the pets is among the best ones I ever experienced . :) Just GREAT!
I have spent 2 days in Zamek Topacz and I am so happy I have chosen this hotel above all others. My business visit was a stressful and not all positive event, yet this place literally saved the day for me! After all the hard talking it was a pure bliss to join the spa area, with it's immaculate warm pool, sparkling lights and ambient atmosphere. Room was very spacious and beautifully decorated, breakfast delicious, staff always polite and smiling. The place is located in close proximity of large shopping opportunities and good links to the centre, but it surrounded by park and a pond and is indeed very quiet place to rest. Restaurant food was fantastic too. Everyone interested in the History of Automobile will find their Museum a pleasure to behold. The whole experience, despite the Covid restrictions, was of utmost calm joy for me. I am coming back for sure.…
Great hotel with brilliant amnenities.Big,clean rooms with comfortable beds. Staff at the reception is very nice,however staff at the restaurant not so much ,so there is definitely a room for improvement. Breakfast was very nice and we all really enjoyed it. Prices at the bar/restaurant are pretty high, local beer costs about 5 Euros. Despite some shortcomings it is a great place to stay!
The hotel located on the outskirts of Wroclaw and looks like a well-lowed place for entertainment. The hotel occupies several buildings and quite large area. There is also a beautiful park with a pond. The rooms seemed to be in the main building and two others. Our room was in the gardener's house. Rooms are well decorated and comfortable. The weekends could be quite crowded because there are events like weddings. The hotel has two restaurants, a SPA and car museum. Hotel staff OK. As usual, such large hotels are somewhat lacking in personalized attitudes.
The place is beautiful and on top of that the staff is extremely nice which is not the case in all the places I've been to in Poland. Here, the staff at the reception and the restaurant are exceptionally nice and helpful. Food at the restaurant was extremely good .A great positive experience !