We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.
I stayed at the hotel last month. I paid for parking and parked in the hotel car park under the hotel. The car park was empty and about 3 or 4 cars in the whole car park. I paid £12 for the parking and today got a fine for £100. I contacted the hotel who said it's my fault and they share the car park with a gym and I had parked in the wrong space. It's clearly a mistake but the hotel are not willing to get this resolved. People need to know this hotel is worn out and badly in need of refurbishment. Lights hanging off the walls and dirty. Lots of noise in a night from other guests. I have told my office if they ever book me in to this hotel again I'll sack the person who booked it.
We have been staying here on and off for a while now. The staff are super friendly and always eager to help with any request. They really are great, well done👍 . The apartments are well maintained and the cleaners do an excellent job as the apartments are spotless. We have been very happy with all our stays at Adagio.
Upon arrival in the car park, no reply from reception when repeated calls were made on the buzzer. The phone had been left off the hook. I had to dump the car and hope the security wouldn’t ticket me whilst I ran up to reception. Once checked in, unfortunately felt misled by the trip.com studio photos. When we arrived we were placed in a disabled room, no bath (as shown) and it was not quite the experience we were after. The receptionist argued we shouldn’t have booked the room based on the photos! We were moved rooms to the 8th floor, still no bath but at least not a disabled room. But, this next room stank of spices/curry. We aired the apartment out and the smell subsided after a couple of hours. Floor was visibly dirty with gum stuck to the rug. In the current Covid climate it felt like the room hadn’t long been vacated. Plus side, the parking was cheap and the stay wasn’t a bad price either.…
We stayed there in September for a weekend in London. We really enjoyed our stay there with my 4 years old. It was easy to park and the studio was very comfy, with so much space! It is way cheaper than a traditional hotel room in London and you get so much more space! Very convenient even if it is not in Central London. See my full review now with more pics on my blog called the Frenchie Mummy! Google it for more days out in Kent!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing