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Aparthotel Adagio London Brentford

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Panoramas (13)
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Certificate of Excellence


#1 of 7 hotels in Brentford
Certificate of Excellence
Aparthotel Adagio London Brentford (formerly the Urban Villa hotel) is a 100 bedroom Aparthotel located in West London, near trendy Chiswick High Road and beautiful Kew Gardens. With every bedroom having the benefit of its own kitchen it has been designed to provide the comforts of luxurious residential apartments with the cultural vibrancy of a boutique hotel. Each spacious room is furnished with a fully fitted kitchen, living space and private winter garden balcony. In addition each room boasts the following amenities: Nespresso machine, ironing facilities, in room safe, fully equipped kitchen, Bluetooth alarm/stereo and Samsung Smart televisions. With a choice of 4 room types/villas you will be spoilt for choice, whether that is our all-encompassing Studio apartments or our larger 1 bedroom apartments rooms.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Hotel links
Visit hotel website


Full view
69Somewhat walkable
Grade: 69 out of 100
95Restaurantswithin 0.75 miles
16Attractionswithin 0.75 miles
100Room tips
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I have registered an official complaint with Accor( Adagio's Parent Company) and will wait to see the outcome of that. Suffice to say the entire FOH team are unfit for purpose and need to be either replaced or taken off the floor until they are actually trained. Senior management have little handle on anything. Point of note to the FOH Manager: Maybe if you spent more time training your staff rather than being on here things might be better. General / Rooms: I could run my finger through the lines of scum & dirt both in the rooms and at breakfast. Carpets which were disgusting to look at let alone walk on and should be an embarrassment to the location. Doors which didn't fit door frames requiring substantial strength to open or close making them a fire hazard. Aircon that constantly whines keeping you up at night. Used coffee pods in rooms. Dirty utensils, sticky surfaces. Not enough towels for guests. Literally had to explain to clueless staff how Accors Guest Loyalty Scheme works as they didn't have a clue. This is management's fault for ineffective or I imagine non existent training. If there had've been another room in another group hotel within 25 miles I would've packed the three of us up and walked out of there. Talking of management, repeated requests to meet and discuss issues or be called not followed through on requiring me to then, repeatedly, chase them up about it. Totally ineffective when assistant manageress actually met me which I firmly believe only happened when I took my phone out, showed the reception staff Accor's Client Relations number and made clear that if I wasn't met I'd talk to them and have them phone the management to explain themselves. Breakfast: No food labelling, food kept at unsafe temperatures I've stayed in numerous Accor brands around the world and understand that 1. Things DO go wrong from time to time 2. Have never experienced anything like the shambolic, disorganised and unprofessional approach of the staff at this property, I have stayed at camp sites with better standards and customer service than this place. The ONLY professional, helpful and tbh saving grace, staff wise was the night man who was a pleasure to meet. I cannot stress enough how much this place should be avoided.
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Review collected in partnership with Accorhotels.com
Our experience was that the hotel was clean, comfortable and had inspirational design features. Staff were extremely helpful at all times. We were on the tenth floor with superb distant views towards central London. Breakfast in the modern contemporary lounge and eating area was good though a tiny bit chaotic-due to the layout. Fine though if you eat at a quieter time. Newspapers to read a welcome touch. If staying more than one night you need to provide your own tea/coffee/milk and any other provisions for use in the room - there's a Sainsbury's within a few yards. We had no means of mopping up in the kitchen, a J cloth or similar should be provided. The room is not serviced. Fair enough as it's an apartment-not a hotel. The 65 bus for Kew stops very close to the Adagio. The journey takes about 10 minutes so that was very convenient and saves paying for a taxi. Parking underneath the hotel cost £12 per night.
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Having stayed at Novotel a year ago , decided to try this neighbour. Arrived at 13:45 for a 1500 hrs check in to be mentioned that apartment is not ready, so went around for 20 mins and waited in the lobby until 1505. No update. Having driven fir 3 hrs and waiting for an hour, I decided to ask the reception person as it was way past 1500 hrs and then they say - oh yes you room is ready. ( trust me I was sat right in front of them for 45 mins) I was glad , went up to my room - was spacious and bright and did like the apartment until I stepped into the kitchen where the walls were dripping with not sure what it was and the balcony was filthy. It looked like a room that was not in use or being used by the staff for rest .. it didn’t look like an apartment to be rented for commercial purposes. Airbnb hosts would put you to shame on this. Too tired to complain that evening , I rang in the morning to let them know about it only to be told that there is no record for any guest in 704. The person repeatedly confirmed if I have got my room number right. ( serious safety and security concern if there was an emergency - the guest would not be accounted for!!!!) Finally the person did take the homainy and said it would be cleaned. Returned to apartment that evening. The beds were made but nothing had been done about the balcony. I would have done it myself if there was a mop on the aparthotel. Rang them and I was told that the manager has confirmed that the issue has been sorted and we can’t do more than that. End of story. Novotel next door is a exceptionally clean and service is better and there is no hygiene or safety concerns. Will think twice about adagio again - maybe it’s Brentford management!
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We had a very disappointing experience at this property. The first aprtment we were offered was dirty and poorly maintained, the second was not much better with leaking taps, faulty air conditioning and lack of basic kitchen utensils. They advertise as an aprtment hotel , but I dont think they expect anyone to actually utilise the self catering facilities. The staff have a fairly casual approach to service and the The pries are over the top for a below average property.
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Our family of 4 have stayed here many times over the last few years, mainly as 'Urban Villa' but also a couple of times since its takeover by Adagio. The hotel is part of the Kew Eye Tower - it occupies the first 10 floors, the upper 10 floors or so are private apartments (costing a fair amount of money I guess). Area wise, there's not a great deal to do, some okay walks, decent parks, walk to Kew Gardens, watch the football at Brentford. Nearest decent shops would be in Ealing. I like the area though, as I lived and worked in the borough for 7 years. Getting into London is ok - walk to South Ealing tube (15mins) or get the 65 bus. The bus will take you on to Ealing where you also have the central line, district line and overground services. My preferred option to get into London is walk to Brentford station (about 5-10 mins using short cuts) and get the mainline train into waterloo station (about 30 min I guess). This leaves you pretty close to the London Eye, Westminster etc. If there are 4 of you your main option is to stay in a master villa - a 1 bedroom apartment with a huge sofa bed in the lounge. These places are great value - for a little more than your average hotel room you get heaps of space. The main feature is the enclosed glass balcony - the views may not be to everyone's taste but I love watching the world go by on the busy M4 below and depending on how high you are you might have a distant view of central London. Other things worth noting - parking on the underground car park is pretty straight forward. Wi fi in the room is decently quick. Checking in and out always seems pretty efficient. The place is fairly well kept and clean - shows wear in places in the room but nothing unreasonable. The bathrooms are actually really nice and the bathtubs large. Negatives - not many really. We once had a room on the first floor and this ruined our stay as we just looked onto a roof. Therefore, do request a middle or higher room. Also on our last stay the tv was a little tricky - the tvs are all smart tvs but this one had a problem with youtube. We also had trouble cooling one bedroom, though generally the heating and cooling is quite simple to use. Overall, this is a really good place and I'm sure we will be back in the future.
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$102 - $229 (Based on Average Rates for a Standard Room)
Urban Villa Hotel
United KingdomEnglandEalingBrentford
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