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Holiday Inn London - Brentford Lock

Booking.com$125*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Holiday Inn London - Brentford Lock
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627 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Brentford Lock
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Showing 587: English reviews
Brussels, Belgium
Reviewed April 8, 2013

Since they updated the restaurant, lobby and bar area last year I now really quite enjoy staying here (which I do regularly for work). The rooms are pretty standard Holiday Inn rooms but that means they're generally clean and comfortable. The food in the restaurant is not bad at all, and the service from all the staff is very warm...

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Helpful?
Thank TheHaynester
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your lovely review. So you have been staying with us before the refurb? We too are proud of our new look and absolutely delighted that we're a Great Place to Stay since our refurbishment. Your appreciation of our warm and friendly Brentfordians motivates us even more. A million welcomes from all of us on every return! Stella...

Milton Keynes, United Kingdom
Reviewed April 7, 2013

Liked the open lobby layout with range of cosy, bright, working and relaxation environments. Bar/restaurant staff very friendly, helpful and knowledgeable, as was Tina and colleagues on reception. Lovely location on canal with outside space for sitting and walks along canal. Immaculate and omfortable room.

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Helpful?
Thank Lesley M
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for summarising the Open Lobby concept perfectly. Yes it is cosy and has a relaxing lounge area with a fireplace and plug points throughout the versatile space so you can choose where to sit and work... Great to read that our Brentfordians are looking after you :o) Hope you'll be back soon for summer strolls along the canal......

West Midlands
Reviewed April 1, 2013

This was our second stay here, the first since the lobby refurb. The reception area, bar and restaurant now look fresh, inviting and modern. We had a family room with 2 double beds and it was a very good size, quiet & comfortable. There is an underground car park which is £12 for 24 hours. However, if you are driving...

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Helpful?
Thank hironakamura
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for coming back to us. We're really delighted that you loved the lobby refurbishment and our good size family rooms. I hope we will create a lasting impression with every return and continue to give you great value. We wish you and your family many happy returns to the Holiday Inn London-Brentford Lock. Sincerely Stella Fernandes General Manager...

Birmingham, United Kingdom
Reviewed March 29, 2013

Stayed Sunday to Friday,great room , friendly staff, nice little gym, ice machines on most floors, great location and fantastic buffet breakfast. If the weather had been warm it would have been nice to sit by the canal. The only downside was there wasn't much vegetarian food for the evening meal. Pizza and normal fries would have been nice.

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Helpful?
Thank marmite1970
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Absolutely delighted that you enjoyed your stay with us! We too can't wait for frappuccinos and barbeques...Next time you're with us, just let us know what you'd prefer from the kitchen. The chef would be more than happy to assist if he can. We look forward to your return. Sincerely Stella Fernandes and our wonderful Brentfordians Holiday Inn London-Brentford Lock

West Midlands
Reviewed March 4, 2013 via mobile

The "Open Lobby" concept is fantastic and offers a very warm welcome as you walk through the doors. Receptionists are friendly and check-in is easy. The room was gorgeous, with great furnishings and a nice soundtrack from the TV, welcoming you to your room and giving you access to the guest directory. The bathroom looked like it had never been...

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Helpful?
Thank MisterDiPY
StellaFernandes01, Manager at Holiday Inn London - Brentford Lock, responded to this review

WOW – Your review makes us all very proud… We love our environment and we do love our guests, this is why it is always a great pleasure to serving you in our premises. Your detailed feedback inspires us in every way… We are really pleased that you enjoyed the room, fitting, TV and service. All our passion as hotelier...

Bridgewater, New Jersey
Reviewed March 1, 2013

I stayed at the Holiday Inn, Brentford on a business trip and was delighted by their customer focus - hospitality of the front desk staff (cheerful and nice), cleanliness of the room and bathroom (both looked like they were brand spanking new) and free wireless! I would highly recommend the English breakfast - absolutely fab! In this day and age...

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Helpful?
Thank Businesstravel66
StellaFernandes01, Manager at Holiday Inn London - Brentford Lock, responded to this review

Fantastic… We are truly honoured to be reviewed as “ A Hidden Gem”… We are delighted that your stay with us was beyond your expectations and that you enjoyed all our services. Therefore, we cannot wait to have you back with your family and please, do not hesitate to let us know when as we would love to personally thank...

Bourne, United Kingdom
Reviewed February 28, 2013

For the purpose of my review bias, for the last 10 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain. This was my first stay at this hotel the Holiday Inn at Brentford Lock is a little stunner of a hotel. My ongoing experience of the hotel is as follows: 1) Arrival...

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Helpful?
Thank theresaheadinit
StellaFernandes01, Manager at Holiday Inn London - Brentford Lock, responded to this review

What a great detailed feedback we have received... We are so pleased that you enjoyed our stay with us and we thank you for the time taken to review our service. As you mention, the Open Lobby Concept is a wonderful space where the guests have the right to choose anything they wish to do into the most welcome and...

Leeds
Reviewed February 27, 2013

Stayed here a few years ago for work and it was just a standard Holiday Inn, not particularly flash but quite expensive. However, stayed here again last week and it's been refurbished to a very nice standard. The restaurant and bar area have all had a re-vamp and the staff even seem more helpful and friendly than before. The fact...

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Helpful?
Thank markdk
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

We too are proud of our new Open Lobby space. It's the first of its kind in the UK and Europe and we're delighted that you were impressed and appreciative of the benefits of the new concept. We hope this means you will have even more reasons to stay with us in the future. So when do we see you...

Eastleigh, United Kingdom
Reviewed February 23, 2013

I stayed in the Holiday Inn Brentford Lock for one night this week for work. The hotel is roughly 15 minutes (walking) From Syon Lane station, and I believe it's roughly the same distance from Brentford. Perfect is you're working nearby, but a bit of a trek to get into central London. The hotel is located on a main road,...

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Helpful?
Thank gl321
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Most delighted that you enjoyed your one night stay with us. Next time, we hope you're able to stay longer and enjoy some more Brentford hospitality. ...It's those cosy duvets and not forgetting the super comfortable pillows-glad you had a great nights sleep. We love that! Hope to see you soon. Sincerely Stella Fernandes

Tel Aviv, Israel
Reviewed February 18, 2013

I stayed at the hotel for three nights , the hotel was very accomidating . I was highly impressed by the staff , their way of welcoming and willingness to assist ! Always smiling and happy to help. The room was very spacious , very well maintained .. I can full heartidly recomend this hotel !!

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Helpful?
Thank a z
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

That's the Brentfordian way and we would love the opportunity to pamper you on your return... Thank you so much for the recommendation. Sincerely Stella Fernandes and the always smiling Brentfordians

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 

Additional Information about Holiday Inn London - Brentford Lock

Address: Brentford Lock Commerce Road, Brentford TW8 8GA, England
Location: United Kingdom > England > Greater London > Brentford
Price Range: $109 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn London - Brentford Lock staff and other travelers.
13 questions
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Wolverhampton, United Kingdom
5 months ago
5 months ago
Wolverhampton, United Kingdom

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Questions? Get answers from Holiday Inn London - Brentford Lock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 140, perfect with a balcony (equipped with table and two chairs) overlooking the Brentford locks - would be great in the summer!”
82mickw, Apr 20, 2017 | Read review
“request a quiet room on upper floors if you can, overlooking the lock.”
  • view from our room no.326
Hannah_W_M4, Apr 20, 2017 | Read review
“Canal view”
804PeteR, Feb 1, 2017 | Read review
“not the top floor”
Trudy-uk, Jan 25, 2017 | Read review
“Ask for the upgrade to executive, well worth it”
buddha34, Dec 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$125* /night
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Prices are for 1 room, 2 adults
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