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Holiday Inn London - Brentford Lock

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Holiday Inn London - Brentford Lock
Holiday Inn London - Brentford Lock
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624 Reviews from our TripAdvisor Community

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Chester, United Kingdom
Reviewed 6 days ago NEW

Stayed here while on business, I arrived late due to the fire at Euston Station to a friendly reception. The room was great (First floor, room 140), which had a balcony and overlooked the lock. A separate desk with a comfortable chair, so great to sit at while completing a report. The only gripe was that the phone in the...

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Helpful?
Thank Mick W
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Great to hear from you. Firstly, glad you arrived safely after a hectic time at Euston to be welcomed by a bedroom with the best views of the Grand Canal. My apologies for the telephone not working, will look into that straight away. Reassuring that you found the open lobby facilities relaxing and that the menu choices gave you plenty...

Bristol, United Kingdom
Reviewed 6 days ago NEW

My husband and I stayed here for 2 nights as a base for a weekend trip to London and to watch the rugby at Twickenham. We had managed to find a great deal on Superbreak which included breakfast and a dinner allowance at the hotel restaurant for the first night of our stay. The hotel is clean and well decorated....

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Helpful?
Thank Hannah_W_M4
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Fantastic to hear from you and appreciate the raving review. We are ideally located for matches/events at Twickenham and a popular destination. Great to hear that we exceeded your expectations from a food perspective and delighted you with the tasty options we serve. I've taken your comments on board for breakfast too, so when you are next in you will...

Everywhere
Reviewed 1 week ago

Helpful staff, but looks pretty tired. Everything looks a bit shabby. Gym is pretty weak, and looks like an afterthought in order to tick the box. Novotel down the road is more modern and better equipped for the same price, and the nearby Hilton although more expensive is more stylish. Good beer in the nearby pubs.

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Helpful?
1Thank Billandhistravels
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Great to hear from you and appreciate the honest review and comparison to other hotels in the area. Firstly, appreciate the service we give exceeded your expectations. I guess we are on the same wavelength as we are currently looking into plans in refurbing our rooms to match our highly personalised team. More updates to come, so keep your eyes...

Reykjavik, Iceland
Reviewed 3 weeks ago

Great hotel, good value for money. Close to pubs and shops. Breakfast was ok but could have been better. Staff was very nice, clean rooms and spacious. Nice outside area and lobby was very nice. Refrigerator in room which was great.

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Helpful?
1Thank Brynjar E
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your positive and honest review. Appreciate your compliments around the cleanliness and excellent service expressed by my team. Dissapointed that you felt the breakfast was ok.... so please do let me know the areas we can improve on. See you again soon. Pedro da Silva General Manager

Reviewed 3 weeks ago via mobile

I stayed for 3 nights and had a very nice stay. Beds are cozy, rooms are not small and the staff helpfull and friendly. Also the price is not bad. This is not a great location if you will be going to visit downtown London alot, you will have to take a bus and then the underground train. It takes...

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Helpful?
1Thank kolbeinn b
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Appreciate the 5 star review and your honest feeeback. Our purpose built rooms gives us the advantage that all our standard rooms are the same size and the new investment of beds across all our room categories, has clearly paid massive dividends in our guests keep returning for a great night sleep. See you again soon. Pedro da Silva General...

Cary, North Carolina
Reviewed 3 weeks ago via mobile

Stayed here for a week during a business trip. It was conveniently located to my office, maybe far from Downtown but closer to the airport. It depends where you need to be at the end. I was impressed that for European style they had good sized rooms. The furniture was new and everything was clean and working well. Rooms include...

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Helpful?
1Thank jpllanos
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your fab review. Great to read that we delivered our promise in providing the most comfortable rooms whilst also offering a great breakfast offering. See you again soon and appreciate the time taken to let us know about your experience. Pedro da Silva General Manager

Chicago, Illinois
Reviewed March 19, 2017

Stayed at this hotel during our recent trip to see the greater London area - would recommend for both location, cleanliness, friendliness of staff and amenities. It is close to the Underground and only about a 20 minute ride on the subway into downtown. There are a number of pubs and restaurants nearby and it is relatively quiet.

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Helpful?
1Thank George H
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your positive review. It's gives me great pride that the levels of cleanliness and friendliness that my team deliver are achieved at a high level and consistently. Welcome you back soon. Pedro da Silva General Manager

Glasgow, United Kingdom
Reviewed March 14, 2017

Nice hotel. Good location for Twickenham. Room was clean and acceptable. Breakfast was decent and staff all friendly. It was a rugby Saturday we stayed during the six nations and although the hotel was busy with other rugby fans, the staff were very helpful.

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Helpful?
1Thank Kas6573
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Great to hear from you. We love rugby match days as we are massive England supporters. We know it's important to make sure all rugby fans get the best experience being close to the stadium. See you again in the winter for the next set of internationals. Pedro da Silva General Manager

Buenos Aires, Argentina
Reviewed March 12, 2017 via mobile

The Holiday Inn London Brentford Lock is located very close to the Heathrow Airport and it is an excellent option to stay in the nearby area of Heathrow airport!!! The hotel is marvellous and very luxurious; accommodation in the room is very comfortable and has all the facilities you need!!!

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Helpful?
1Thank estheradiaz
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Fantastic to hear from you and I'm ecstatic to read that you had a marvellous stay. Truly makes a massive difference when you invest in new beds and bedding, matched by the friendliest team in town. See you again soon. Pedro da Silva General Manager

Birmingham, United Kingdom
Reviewed March 9, 2017 via mobile

So much for being a spire member... I got a room with a view.. only the view was of ventilation ducts and disgaurded tables on a flat roof.. picture below.. The room I was given.. didn't even look like the holiday website photos. Not even the bedding.. just plain white. There was no drinking water in the room.. £3.50 a...

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Helpful?
Thank COOLZONE99
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Firstly let me apologise for your recent stay with us. It's dissapointing to read your review as your last review back in 2015, you awarded my team 5/5. I can assure you, we do look after our Spire members and would be happy to discuss this further. You can reach me on gm@hibrentfordlock.co.uk. Speak soon. Pedro da Silva General Manager

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 

Additional Information about Holiday Inn London - Brentford Lock

Address: Brentford Lock Commerce Road, Brentford TW8 8GA, England
Location: United Kingdom > England > Greater London > Brentford
Price Range: $102 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn London - Brentford Lock staff and other travelers.
13 questions
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Wolverhampton, United Kingdom
4 months ago
4 months ago
Wolverhampton, United Kingdom

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Questions? Get answers from Holiday Inn London - Brentford Lock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 140, perfect with a balcony (equipped with table and two chairs) overlooking the Brentford locks - would be great in the summer!”
82mickw, 6 days ago | Read review
“request a quiet room on upper floors if you can, overlooking the lock.”
  • view from our room no.326
Hannah_W_M4, 6 days ago | Read review
“Canal view”
804PeteR, Feb 1, 2017 | Read review
“not the top floor”
Trudy-uk, Jan 25, 2017 | Read review
“Ask for the upgrade to executive, well worth it”
buddha34, Dec 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question