PARADOR GUANICA 1929 $87 ($̶1̶5̶2̶) - Updated 2019 Prices & Hotel Reviews - Puerto Rico

About

4.0

Very good

369 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Beautiful and historic early 20th century inn located in the heart of Guanica Bay, in the Porta del Sol region of southwest Puerto Rico. Perfect getaway for couples/families looking for a relaxed time in the Caribbean or to use it as springboard to adventure as you discover all the natural and historic locations in Puerto Rico.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Free internet

Pool

Free breakfast

Children Activities (Kid / Family Friendly)

Non-smoking hotel

Laundry service

Wifi

Internet

Outdoor pool

Restaurant

Room features

Air conditioning

Telephone

Wake-up service / alarm clock

Coffee / tea maker

Microwave

Refrigerator

Bath / shower

Complimentary toiletries

Room types

Non-smoking rooms

Family rooms

Good to know

HOTEL CLASS

Location

Full view

Contact

3116 Road, Km. 2.5 Los Veteranos Avenue, Guanica 00647 Puerto Rico

Getting there

Eugenio M. De Hostos Airport25 miSee all flights

Mercedita Airport24 miSee all flights

Rental CarsSee all Guanica rental cars

See all nearby hotels

Nearby restaurants

Restaurante Alexandra

Trasiego Seafood Restaurant

56 reviews

1.4 miCaribbean

See all nearby restaurants

Nearby attractions

See all nearby attractions

369Reviews11Q+A34Room tips

Poor customer service but good and clean property

Explicaré en español y en inglés la razón por el bajo puntuaje. I will explain in spanish and english the reason of my low rating. I want to highlight the cleanliness of the place and the excellent maintenance. Thanks to all and to the Property Manager Christian Rivera. Quiero resaltar la limpieza y el excelente mantenimiento de la propiedad. Gracias a todos y al gerente de la propiedad, Christian Rivera. My family and I need to express the overall not satisfactory experience with part of the staff of the Parador Guánica 1929 during our stay on June 25th. The low rating is because the restaurant’s staff and front desk treatment didn't exceeded our expectations. During the check in the lady spoke so fast that we barely understood the hotel policies and didn't knew there was a complimentary coffee and filter until the next day because we inquired for a coffee filter. An order of wings was made to the waitress Jean R. and she was told when she came back from looking for a hot sauce that she forgot, that they were high in sodium. She was also informed that the burger did not have mayonnaise and she explained us that perhaps the chef did not apply it because some people do not tolerate that ingredient. We indicated that it was no problem for us, that if she could then bring us in a cup a little to apply the mayo later but when she came back from the restaurant she apologized because the chef told her there was no mayonnaise in the restaurant. When she brought the bill we asked her for napkins since we did not have and to not damage the sheet with the grease but instead she just remained waiting for us to sign the bill and then she brought us two napkins. We had authorized late check out since the reservation was made and when my partner was getting dressed and I was in the shower, the housekeeping lady abruptly opened the door without knocking first and my partner was NAKED when the door was opened. The sign of "please do not interrupt" or "guests are resting", was placed since 7 a.m outside the door and it was still there in the afternoon when the housekeeping lady arrived. For privacy and security reasons the hotel staff should always first knock and inform that housekeeping is at the door to confirm if the guests already left the room before open the door. We reported the restaurant situation, wrote our experience and handed the letter to the front desk employee Mrs. Maxy. As I expressed in the letter that I hope the manager can read, a good experience is based of the experience and the way the staff made you felt. It doesn't matter if you are staying in a guest house, a small hotel or a 5 stars hotel, a guest expect that you can exceed their expectations, be proactive and to anticipate their needs all the time. We are a local family making memories and supporting our beautiful island to show the world that the families can come here, that we can stand up and exceed everyone expectations just by fulfilling a quality of service within the hospitality industry. We are not perfect, but small details can mark the difference between that guest to return and SPREAD the voice or to simply not return and also spread the voice. A GOOD treatment doesn't require money, a GOOD service requires EMPATHY and WILLINGNESS to ALWAYS GIVE THE BEST of you as an individual and as a TEAM. Spanish review-Reseña en Español- Mi familia y yo necesitamos expresar la experiencia general no satisfactoria con parte del personal del Parador Guánica 1929. durante la estadía el 25 de junio. La baja calificación se debe a que el personal del restaurante y el trato de recepción no superó nuestras expectativas. Durante el "check in" registro, la empleada de recepción habló tan rápido que apenas entendíamos las políticas del hotel y no sabíamos que había un café y filtro de cortesía hasta el día siguiente porque preguntamos por un filtro de café. Una orden de alas fue hecha a la camarera Jean R. y se le dijo cuando volvió de buscar una salsa picante que se le olvidó, que las alitas estaban altas en sodio. También, se le informó que la hamburguesa no tenía mayonesa y nos explicó que tal vez el chef no lo aplicó porque algunas personas no toleran ese ingrediente. Nosotros indicamos que no había problema que si nos podía traer un recipiente pequeño para aplicarle luego. Pero cuando volvió del restaurante se disculpó porque el chef le dijo que no había mayonesa en el restaurante. Cuando trajo la factura le pedimos servilletas ya que no teníamos y para no dañar el papel de la cuenta con la grasa, pero en lugar de eso se quedó esperando a que firmáramos la factura y luego nos trajo dos servilletas. Se nos había autorizado la salida tardía desde que se hizo la reserva y cuando mi compañera se estaba vistiendo y yo estaba en la ducha, la señora de limpieza abruptamente abrió la puerta, sin llamar primero y mi compañera estaba desnuda cuando la empleada abrió la puerta. El signo de "por favor no interrumpa" o "los invitados están descansando", estaba colocado desde las 7 de la mañana fuera de la puerta y estaba en la tarde cuando la empleada llegó a la puerta. Por razones de privacidad y seguridad el personal del hotel siempre debe tocar primero e informar que personal de mantenimiento está en la puerta, de esta forma confirmas que los huéspedes dejaron la habitación. Le informamos de la situación del restaurante, escribimos nuestra experiencia y entregamos la carta a la empleada de recepción Sra. Maxy. Como expresamos en la carta, que espero que el gerente Sr. Christian Rivera pueda leer, una buena experiencia se basa en la experiencia y la forma en que el personal de es lugar le hizo sentir. No importa si usted está alojado en una casa de huéspedes, un pequeño hotel o un hotel de 5 estrellas, un huésped espera que puedan superar sus expectativas, que sean proactivo y anticipen sus necesidades todo el tiempo. Somos una familia local haciendo recuerdos y apoyando nuestra hermosa isla para mostrar al mundo que las familias pueden venir aquí, que podemos hacer frente y superar las expectativas de todos sólo si desempeñamos una labor de calidad de servicio dentro de la industria de la hospitalidad. No somos perfectos, pero pequeños detalles pueden marcar la diferencia entre ese huésped VOLVER y difundir la voz o simplemente NO volver y también difundir la voz. Un BUEN trato no requiere dinero, un BUEN servicio requiere EMPATIA y VOLUNTAD para DAR SIEMPRE LO MEJOR de usted como individuo y como EQUIPO.…

Date of stay: June 2019

Location

Service

Sleep Quality

Trip type: Traveled with family

Room Tip: Poor hotel customer staff service, good location and clean property

See more room tips

Hi and thanks for your feedback. We wanted to let you know that we received the letter leaved at Front Desk and already took measures to invesigate what happened and make sure it does not happen again. We have reallly high standards regarding the quality of our food and costumer service, be it Front Desk, Restaurant and Housekeeping, so we assure you we already took measures about it. We are really sorry we did not meet your expectations this time and are really hopeful you can give us another chance.

Great services

Excellent Services and Excellent restaurant! Great pool, and clean rooms. A lot of things to do near the hotel area. I recommend this parador for local and international guest. The beaches near the hotel are espectacular and beautiful.

Date of stay: June 2019Trip type: Traveled with family

Thanks for your kind words, we are more than honored that you had such a good time with us!

Beautiful place and excellent staff.

The place was super nice, quiet, clean, and with a great location. The restaurant was very good and it was very convenient to have all-inclusive package. The hotel provides a great service with excellent staff. We will definitely come back.

Date of stay: April 2019

R & R

the hotel was nice an quiet, clean and roomy. the staff was very helpful both at the rest. and front desk. pool was nice and clean and so were the green areas. would stay here again if in the area. our room had a coffee maker an a small frig. nice

Date of stay: March 2019

Value

Location

Service

Trip type: Traveled as a couple

Relaxing Days

Is like the 4th or 5th time my husband and I stay here. Is the most relaxing and quiet place in harmony with nature. Warm people, excellent service and Very good Restaurant. Very convenient all inclusive packages. We always include Breakfast, yummyyy!!.

Date of stay: March 2019

Value

Cleanliness

Service

Trip type: Traveled with family