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Protea Hotel Clarens

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Traveler (128)
Room & Suite (59)
Dining (11)
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Overview
  • Excellent30%
  • Very good47%
  • Average20%
  • Poor2%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (320)
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138
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96
138
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8
4
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All reviewslovely hoteldeluxe roomrecommend this hotel to anyonebuffet breakfastwithin walking distancelarge varietyrooms are smallpublic areasmountain viewrestaurants and shopscomfortable stayundercover parkingthe location is perfectart galleriessurrounding mountainsgolden gate national parkmaluti mountains
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41 - 45 of 308 reviews
Reviewed July 27, 2017 via mobile

Really lovely hotel. Nice decor and staff were friendly and helpful. It has great amenities and a lovely view of the valley. Only thing that would prevent me from booking here again is the food. The three meals I ate here were disappointing in terms...More

Thank Kenneth P
Response from KarenB_PHClarens, General Manager at Protea Hotel ClarensResponded July 28, 2017

Dear Kenneth P, Thank you very much for taking the time to review your stay here on Trip Advisor. As we strive to deliver the best GUEST service to each and every of our GUESTS, we have unfortunately fallen short of our goal during your...More

Reviewed July 22, 2017 via mobile

A must see for anyone visiting South Africa. Hotel is very clean, Staff very friendly. Checking in was a real easy breeze. Rooms are clean with a good view of the mountains. A few meters from the village of Clarence. Many families run shops to...More

Thank Etienne S
Response from KarenB_PHClarens, General Manager at Protea Hotel ClarensResponded July 26, 2017

Dear Etienne S, Thank you very much for taking the time to review your stay here on Trip Advisor. With a mission to provide excellent service to each and every one of our GUESTS, we are so delighted to hear that overall you had a...More

Reviewed July 16, 2017 via mobile

The Mariott Protea Hotel group is reputable and well known, therefore I had no hesitation when making reservations for our weekend stay. But..on arrival the check in was disorganised and a poor reflection on their team. They fumbled around trying to access records of our...More

Thank maryann52za
Response from KarenB_PHClarens, General Manager at Protea Hotel ClarensResponded July 20, 2017

Dear Maryann52za, Thank you very much for taking the time to review your stay here on Trip Advisor. I was terribly saddened to hear about your experience at check-in as this is an area that our TEAM are usually complimented on and receive such great...More

Reviewed July 12, 2017

Our room was really small but the bed was comfortable. Shower is basically in the room. Breakfast is not bad with fresh fruit, cereal, pastries and a hot range of food. Nice view from room. Comfortable lounge area downstairs. Dinners a a real 'hit and...More

Thank Ayr77
Response from KarenB_PHClarens, General Manager at Protea Hotel ClarensResponded July 20, 2017

Dear Ayr77, Thank you very much for taking the time to review your stay here on Trip Advisor. Please accept our sincerest apologies that the quality in the restaurant was not consistent during your stay with us, your feedback has been shared with the Executive...More

Reviewed July 10, 2017 via mobile

Clarens is a great arty town with a lot of interesting little shops and restaurants to visit and the Protea Hotel is ideally situated in the town to enable you to park your car and wonder around to explore Hotel is convenient, neat and comfortable...More

Thank FMview
Response from KarenB_PHClarens, General Manager at Protea Hotel ClarensResponded July 12, 2017

Dear FMview, Thank you very much for taking the time to review your stay here on Trip Advisor. We are so delighted to hear that you enjoyed your time in Clarens. Please accept my sincerest apologies that you did not receive the turn-down service, and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Business Center with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$105 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$105 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (128)
Room & Suite (59)
Dining (11)
Pool & Beach (8)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
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GwenLancashire
October 8, 2017|
AnswerShow all 2 answers
Response from Tjaart V | Reviewed this property |
I am positive the pool will be open and would be swimmable, however, with the cold spell be having currently it might be rather on the colder side, but with a warm day over your stay it would be very refreshing.
0
Votes
sasahnetshi
November 10, 2016|
AnswerShow all 3 answers
Response from KarenB_PHClarens | Property representative |
There are fantastic hiking and cycling trails, extreme sports, fresh mountain air and beautiful views available. No fitness center in Clarens, however if you really want to use a gym, there is in Bethlehem as well as a... More
0
Votes
Room Tips
"The mountain facing rooms have the best view but are difficult to book."
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"choose a room with a balcony!"
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"Top floor rooms are better and quieter"
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"Ask for a room with a mountain view. Those away from the pool are quieter."
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