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Playa Matapalo - Sardinal, Playa Matapalo 60602 Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (9460)
Room & Suite (818)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Guanacaste
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Guanacaste opens all year round and is located directly on the beautiful, fine-sandy Matapalo beach, in the Playas del Coco region, next to the Riu Palace Costa Rica. The location is ideal because of its proximity to Daniel Oduber Airport LIR (33 km) and Playa del Coco (18km) and invites you to explore the area. The hotel has 701 cosily furnished rooms with free Wi-Fi and offers many amenities. Relax in the Renova Spa, or get fit at the gym or on the tennis courts. 3 outdoor pools, 1 children's pool. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old) and for adults, day and evening entertainment, as well as the Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, various specialty restaurants with Asian and Italian cuisine, gourmet restaurant, Steakhouse, and 5 bars.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Children Activities (Kid / Family Friendly)
Parking
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Hotel links
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Traveler rating
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Popular mentions
Stephanie V wrote a review Oct 24
Columbus, Ohio14 contributions3 helpful votes
The staff are all very friendly and helpful. The food was from good to very good. The property is beautiful and was big enough to explore over the 4 days we were there. Overall, very good! October was a good time to go because the weather was decent and not as many crowds.
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
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Megan M wrote a review Oct 22
1 contribution
+1
Super value, the hotel is kept immaculate. The staff was kind and helpful. Food and drinks were good. Always found something to eat. Weather was beautiful only had rain 2 nights and it never interfered with our trip. The country is beautiful. Our group had a great time.
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Date of stay: October 2021Trip type: Traveled as a couple
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gladys S wrote a review Oct 11
2 contributions
everything was almost perfect but the food, it was terrible. My husband got food poison the las night we were there. Bathrooms are not good for elders almost not even for young people . I have to mention that workers were kind and helpful
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Date of stay: September 2021
Location
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Sleep Quality
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Guanacaste
Responded 1 week ago
Dear J8919PZjimmys, Thank you very much for staying at Riu and for sharing your feedback with us. As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience. Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence. We wish you all the best, Hotel Riu Guanacaste Online Reputation Manager
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45travelingcompanion wrote a review Oct 11
San Antonio, Texas13 contributions
The hotel is a bit dated, but it is maintained. Our a/c didn't work initially, but with an e-request, it was taken care of. We had EXCELLENT service from Abigail, at the morning and afternoon buffets. She fixed wonderful iced coffees for us, and she was so delightful in engaging and helping us with our Spanish! Although the dancing in the evening entertainment was impressive, it was a similar show each night with dancing so, not much of a variety...but again, the dancing was professional. We appreciated the Bingo each night and the hospitality of the caller. We also appreciated that the scheduled activities did occur..love the pool aerobics. The food was acceptable, (pastries were tasty :) ) however, only 1 theme restaurant was open each night and sometimes THAT was also a buffet. Drinks were okay and available by going up to the bars. The ladies that provided pool drink service did so more frequently than the gentlemen. We went in October and humidity was extreme, so we stayed at the pool a great deal of the time. TV reception was a problem, but we didn't ask for service since it wasn't that important to us. Gym facilities were good, although the a/c was not turned down low, so long workouts were not possible for us.
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Date of stay: October 2021
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Iris G wrote a review Oct 7
2 contributions3 helpful votes
This is not a 4 star resort, more like 2 star. Everything is outdated, the workers are not happy here, the food sucks, the TV in the room keeps turning off and on by itself and I got pick pocketed in the lobby bathroom while checking into the resort. When I asked for assistance in getting a police report for insurance purposes the director rolled his eyes at me and crossed his arms. I've traveled to 6 continents and hands down this is the worse hotel I've been to. Riu should be ashamed of themselves for marketing this at a luxury hotel.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Guanacaste
Responded 1 week ago
Dear irisgB7366OY, Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time. Unfortunately we have not been able to track your case with the information provided. For this reason, we kindly invite you to raise a formal and detailed complaint through our After Travel Customer Care at complaints@riu.com. We will also share your impressions with corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience. We remain with warm regards, Hotel Riu Guanacaste Online Reputation Manager
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PRICE RANGE
$189 - $408 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of GuanacastePlaya Matapalo
NUMBER OF ROOMS
701
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Frequently Asked Questions about Hotel Riu Guanacaste
Which popular attractions are close to Hotel Riu Guanacaste?
Nearby attractions include Monkey's Bar & Restaurant (0.6 miles), Playas del coco (3.7 miles), and Playa Danta (4.2 miles).
What are some of the property amenities at Hotel Riu Guanacaste?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Guanacaste?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Guanacaste?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Guanacaste?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Guanacaste?
Conveniently located restaurants include Sentido Norte Restaurant, Restaurante Mar Azul, and Guayoyo Coffee House.
Are there opportunities to exercise at Hotel Riu Guanacaste?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hotel Riu Guanacaste located near the city center?
Yes, it is 0.4 miles away from the center of Playa Matapalo.
Are any cleaning services offered at Hotel Riu Guanacaste?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Guanacaste offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Guanacaste?
The staff speaks multiple languages, including English and Spanish.