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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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3,203 Reviews from our TripAdvisor Community

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Showing 3,086: English reviews
Houston, Texas
Reviewed July 25, 2015

We normally stay at the Hilton T5 when traveling through the UK with British Airways. The hotel is excellent and over the last 4 years, it has maintained its quality. Probably the only complaint is that the breakfast is not as good as it used to be when the hotel first opened. The hotel itself is located on an industrial...

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1Thank PhilipSoniaNiccolo
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear PhillipSoniaNiccolao Thanks for your review and for staying with us. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. In the meantime, happy travelling. Kind regards Meredith

Boston, Massachusetts
Reviewed July 25, 2015

As with previous stays, everything was wonderful and I had a comfortable, quiet, no-complaints and no-problems stay. I want to add how impressed I was with the front desk staff. The two concierges, Dominik and Sergei, amazingly remembered me from other visits, and greeted me like family. These two young gentlemen are expert concierge staff and have a "can do",...

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1Thank NewWorld2C
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear NewWorld2C Thanks for your review and for staying with us. Thanks also for the kind words about the team, particularly Dominic and Sergei. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. In the meantime, happy travelling. Kind regards Meredith

Oslo, Norway
Reviewed July 23, 2015 via mobile

Despite my harrowing experience with the Union Square Hilton in San Francisco, and my subsequent reluctance to ever stay at a Hilton hotel again, this one was rather quite nice. Swanky rooms with all necessary amenities, comfortable beds and no noise from outside, as well as staff demonstrating a high level of professionalism all invite to a second visit should...

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Thank Emigranten
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Emigranten Thanks for your review and for staying with us. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. In the meantime, happy travelling. Kind regards Meredith

Houston, Texas
Reviewed July 23, 2015

I use to stay in the t4 Hilton, now I always stay at this property. The rooms are newer, and the overall hotel is nice. I always go to the spa for a message, the spa is first class. The bar is nice, but wish they has more than Three taps.

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Thank Hark1213
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Hark1213 Thank you for your review and for placing your comments on tripadvisor. If we were to add more taps on our bar, what would you want us to serve - we'll have a look once we get your answer and see what we can do. Thanks for your kind words about the hotel. We appreciate the loyalty. I...

London, United Kingdom
Reviewed July 22, 2015

A really nice hotel in close proximity to terminal 5. We particularly enjoyed dining at Mr Todiwalas Kitchen for dinner - it was the best Indian in London. The hotel itself is clean, rooms are spacious and have everything you need. The only downfall was the taxi we took from the hotel to t5 - the hotel organised the pick...

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Thank ants_oz
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Antz_oz Thanks for your review and your kind comments about the hotel. I was pleased to read you enjoyed your stay with us. I was sorry to learn of the taxi companies charge but I can assure you that we use one of the best companies in the area and if you would prefer to ask us to call...

West Palm Beach, Florida
Reviewed July 22, 2015 via mobile

When booking this hotel I was under the assumption it was at T5, that's not the case and after a long day I has to wait outside for a shuttle bus at a cost of £5.00 each way to get to the hotel, at night they run ever 30 mins. The bus driver must of been watching the Formula 1...

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Helpful?
Thank mark h
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Hi Mark Thanks for your review. I was pleased to read you liked the hotel. I was sorry to learn you were not happy with the room choice and yet pleased to see the team did there best to make amends. Please accept my apologies. The Hoppa bus details can be found on our website - its a link to...

Douglas, United Kingdom
Reviewed July 21, 2015

The room bed and bathroom all very good, although the hotel is showing wear already. The highlight for me was the exceptional service by the Head Waiter in the breakfast room. The shuttle to T5 worked well and would use this hotel again. The corridors were exceptionally warm for some reason, but bedrooms were OK.

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Thank pduxb24138
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear PTD Thank you for your review and for placing your comments on tripadvisor. I was pleased to read you enjoyed your stay although surprised about your comments about wear. We spend a lot of money to make sure that our 4 year old building remains looking new and welcoming. Our Preventative Maintenance programme is very comprehensive and robust to...

Arizona
Reviewed July 20, 2015

Very nice hotel with large clean rooms and a nice executive lounge. Very friendly staff but was in the middle of nowhere.. Closest eatery (that was not hotel affiliated) was a Subway across the street. We did eat in the restaurant and food was ok, nothing special. Was told that a Michelin star chef had his hands on the foods...

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Thank drpeperlvr
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear DRpeprivr Thanks for your review and for staying with us. We don't have a Michelin star chef but we do have an amazing kitchen brigade providing food though 7 different areas to ensure all you needs and desires are met. Included in our offering is the famous Mr Todiwala's Kitchen run by renowned chef Cyrus Todiwala in partnership with...

Western Cape, South Africa
Reviewed July 18, 2015 via mobile

We stayed here for one night and it was great. Staff were friendly and efficient. The rooms were spacious, the beds sooo comfy and the shower pressure was great. The food was particularly delicious- we ordered from the room service menu & can highly recommend the risotto, fish & chips and caeser salad. Will definitely recommend to friends.

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Thank Vanessa W
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Vanessa W Thanks for your review and for staying with us. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. In the meantime, happy travelling. Kind regards Meredith

Valley Forge, Pennsylvania
Reviewed July 17, 2015

We stayed here on our transfer day between a flight from the US and our flight to Johannesburg. Hotel was nice enough, clean, etc. But it wasn't exactly a convenient layover hotel. IT IS NOT AT TERMINAL 5 AT THE AIRPORT. It is a busride away or an expensive 5 minute cabride. The buses run only every half hour. Not...

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Thank Brian S
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Brian S Thanks for your review and for staying with us. My team and I are delighted you enjoyed your stay and look forward to seeing you on your next visit. I am sorry that you were not aware that we are a short bus ride from Terminal 5. We remain one of the closest hotels to T5. Heathrow...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Location: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: $100 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travelers.
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Questions? Get answers from Hilton London Heathrow Airport Terminal 5 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Front facing on any floor”
PJ65MCB, yesterday | Read review
“Executive room 439”
leca2820, 2 weeks ago | Read review
“All rooms are just as good.”
Homelovinguy, 3 weeks ago | Read review
“Don't stay here unless u like looking at a business park from a terrible room”
mgardiner2015, 4 weeks ago | Read review
“Higher floors are better, if you don't mind waiting for the lift.”
590salesd, Mar 5, 2017 | Read review
5 of 5
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