I received this stay as a gift, and what a gift it was! The property is beautifully laid out and well maintained. The veiws of Ganges Harbour from our private balcony were breath taking and the room was perfectly laid out with thoughtful touches throughout. Our breakfast was delicious, the view beautiful, and the service friendly, and warm. Our server even gave us a great suggestion on where to go for a lovely beach walk. From start to finish, it was a fantastic stay and we will be back in the future!
Kyle at the reception made magic to find us a room and a table since we failed to properly confirm our two night stay. Very professional welcome. Great food and hat a view. The rooms are comfy and modern. The place is well located with a very cool pub a few stairs below. Highly recommended.
We stayed at Hastings House mid September for our wedding anniversary and were very disappointed. At bedtime our first evening, we discovered that our bathroom was filthy - the shower curtain was dirty and needed a good wash, our bathroom smelled of urine, the toilet seat had not been properly cleaned, the floor around the toilet base was stained and the shower had mould in the grout. We went to bed with the bathroom door tightly closed so we wouldn't smell the odour from our bed. We expressed our displeasure with office staff the first morning and a cleaning staff was sent in. Management did not follow up with us although we did see who appeared to be the housekeeper who asked how our room was after the clean. We thanked them for the new shower curtain and noted that the mould was still on the grout, there was still the odour and stains on the floor in front of the toilet and a dirty toilet bowl. Nothing further was done. Although we were not interested in a full daily cleaning service, we did need clean wine and water glasses and coffee cups each day as well as a few fresh towels. We were typically home from our day’s outing (3pm or later) and wishing to have a beverage on our patio before anyone had come into our room to replace these items. One day, it was after 5 pm and we went to the front desk to inquire. We were told that housekeeping were taking care of the suites with new check ins first and the existing guests would be taken care of last. No apology, no offer to run and fetch two wine glasses for us - we certainly didn’t feel “centre stage” (as per Hastings House and Relais & Chateau's promise) - rather like the “poor relations”. We made enquiries one day about a concert in the park that we had seen mention of and didn’t have details for. The desk manager didn’t know about this event but agreed to find out and follow up. We wondered too if the property might have a folding chair or two we could take with us and were told he would check and get back to us. No follow up at all. Guests before us that have complained to management or office staff or written Trip Advisor Reviews have focused of late on service or the condition of their suites and their issues seem to have fallen on deaf ears of the management and owners of this property. Responses from management have been of this nature : “we tried to please you”, “see what we did”, “due to Covid-19 we are short staffed”, “sorry you couldn’t reach us after 8pm with your emergency but internet and phone reception is poor on the Island”, and “hope you will give us a try again in the future, obviously there was a glitch this time” . The issues of 2020 and early 2021 seem not to have been looked into in order to improve as promised. This lack of follow through left us wanting to share our concerns with other perspective guests as well as Relais & Chateaux - in particular about cleanliness and hospitality. What has happened to attentiveness and sincerity in this “prestigious hotel”? Do the current owners know what their management team are up to? In our opinion, the excuse of Covid-19 and shortage of staff does not fully “cut it” for us. In Hastings House Guest Services' written welcome, Covid-19 standards are explained - "our housekeepers have taken extra precautions to ensure that the cleanliness of your suite exceeds current sanitation expectations". In “Our Protection Promise” (also left in our room), we are promised by Alan Lawley General Manager that we have implemented ongoing training on housekeeping and hygiene protocols. Our un-wiped toilet paper holder, toilet seat, floor tiles, shower tiles, shower curtain were certainly not part of this service and promise. We wonder if Covid protocols are being followed at all. On September 17th, a week after our stay and in response to the GM wanting to speak with us, we made ourselves available and more than a week later still have not heard back. Our Anniversary trip was negatively impacted and we write this review to other travellers of what they might also expect if staying at Hastings House.…
This property is in a wonderful setting, staff is absolutely courteous and premises spotless & sparking clean! A must to enjoy this beautiful island. The restaurant offers incredibly good food with fresh produce and all done by the very capable chef and the team.
We stayed four nights at the Hasting Country House and was disappointed for the price. The hotel is in a nice location in Ganges Habour and provides great views of incoming boats from the dining room and main grounds. Beautiful grounds and interesting gardens to walk through. The staff where attentive but seems overworked. We stayed in a hillside villa and found the bed and linens where comfortable but the bathroom and attention to details in decor where lacking. The food in the dining room is very expensive and the quality was substandard considering the cost. The breakfast was ok but the afternoon cocktails where quite good. We enjoyed our stay and would come back but would not dine here again and would make sure to book the room at the lowest rate.