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Hastings House Country House Hotel

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160 Upper Ganges Rd, Ganges, British Columbia V8K 2S2 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (221)
Room & Suite (124)
Dining (19)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hastings House Country House Hotel
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Ganges
Location
Cleanliness
Service
Value
Hastings House Country House Hotel is an enchanting and idyllic luxury country resort, spa, and restaurant situated on 22 verdant acres of waterfront property overlooking Ganges Harbour on Salt Spring Island in British Columbia, Canada. Enjoy luxury accommodations, exemplary service, renowned dining, and relaxing spa treatments in a casually-elegant atmosphere. Our extensive grounds and flower gardens are ideal for pleasant strolls while our vegetable garden provides fresh, organic, farm-to-table produce for our award-winning restaurant. Serene and tranquil, Hastings House is the ideal location from which to explore the regional natural beauty or to quietly relax amid the warmth and creativity of Salt Spring Island. All of our rooms include; a fresh cut flower bouquet from our gardens upon arrival, fresh muffins delivered each morning, a full, made-to-order hot breakfast, daily afternoon tea and treats, evening turndown service, and complimentary shuttle service upon arrival and departure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycles available
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Conference facilities
Parking
Wifi
Bar / lounge
Restaurant
Happy hour
Outdoor dining area
Wine / champagne
Tennis court offsite
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Steam room
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun terrace
Doorperson
Umbrella
Self-serve laundry
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Fireplace
Housekeeping
Private balcony
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Kitchenette
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French
289Reviews3Q+A81Room tips
Traveler rating
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Popular mentions
Erinhaley wrote a review Oct 2021
Victoria, Canada1 contribution
I received this stay as a gift, and what a gift it was! The property is beautifully laid out and well maintained. The veiws of Ganges Harbour from our private balcony were breath taking and the room was perfectly laid out with thoughtful touches throughout. Our breakfast was delicious, the view beautiful, and the service friendly, and warm. Our server even gave us a great suggestion on where to go for a lovely beach walk. From start to finish, it was a fantastic stay and we will be back in the future!
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Date of stay: October 2021Trip type: Traveled as a couple
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Steve B wrote a review Oct 2021
Montreal, Canada67 contributions19 helpful votes
Kyle at the reception made magic to find us a room and a table since we failed to properly confirm our two night stay. Very professional welcome. Great food and hat a view. The rooms are comfy and modern. The place is well located with a very cool pub a few stairs below. Highly recommended.
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Date of stay: October 2021Trip type: Traveled as a couple
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deepcovejulie wrote a review Sep 2021
Deep Cove, North Vancouver, BC15 contributions2 helpful votes
We stayed at Hastings House mid September for our wedding anniversary and were very disappointed. At bedtime our first evening, we discovered that our bathroom was filthy - the shower curtain was dirty and needed a good wash, our bathroom smelled of urine, the toilet seat had not been properly cleaned, the floor around the toilet base was stained and the shower had mould in the grout. We went to bed with the bathroom door tightly closed so we wouldn't smell the odour from our bed. We expressed our displeasure with office staff the first morning and a cleaning staff was sent in. Management did not follow up with us although we did see who appeared to be the housekeeper who asked how our room was after the clean. We thanked them for the new shower curtain and noted that the mould was still on the grout, there was still the odour and stains on the floor in front of the toilet and a dirty toilet bowl. Nothing further was done. Although we were not interested in a full daily cleaning service, we did need clean wine and water glasses and coffee cups each day as well as a few fresh towels. We were typically home from our day’s outing (3pm or later) and wishing to have a beverage on our patio before anyone had come into our room to replace these items. One day, it was after 5 pm and we went to the front desk to inquire. We were told that housekeeping were taking care of the suites with new check ins first and the existing guests would be taken care of last. No apology, no offer to run and fetch two wine glasses for us - we certainly didn’t feel “centre stage” (as per Hastings House and Relais & Chateau's promise) - rather like the “poor relations”. We made enquiries one day about a concert in the park that we had seen mention of and didn’t have details for. The desk manager didn’t know about this event but agreed to find out and follow up. We wondered too if the property might have a folding chair or two we could take with us and were told he would check and get back to us. No follow up at all. Guests before us that have complained to management or office staff or written Trip Advisor Reviews have focused of late on service or the condition of their suites and their issues seem to have fallen on deaf ears of the management and owners of this property. Responses from management have been of this nature : “we tried to please you”, “see what we did”, “due to Covid-19 we are short staffed”, “sorry you couldn’t reach us after 8pm with your emergency but internet and phone reception is poor on the Island”, and “hope you will give us a try again in the future, obviously there was a glitch this time” . The issues of 2020 and early 2021 seem not to have been looked into in order to improve as promised. This lack of follow through left us wanting to share our concerns with other perspective guests as well as Relais & Chateaux - in particular about cleanliness and hospitality. What has happened to attentiveness and sincerity in this “prestigious hotel”? Do the current owners know what their management team are up to? In our opinion, the excuse of Covid-19 and shortage of staff does not fully “cut it” for us. In Hastings House Guest Services' written welcome, Covid-19 standards are explained - "our housekeepers have taken extra precautions to ensure that the cleanliness of your suite exceeds current sanitation expectations". In “Our Protection Promise” (also left in our room), we are promised by Alan Lawley General Manager that we have implemented ongoing training on housekeeping and hygiene protocols. Our un-wiped toilet paper holder, toilet seat, floor tiles, shower tiles, shower curtain were certainly not part of this service and promise. We wonder if Covid protocols are being followed at all. On September 17th, a week after our stay and in response to the GM wanting to speak with us, we made ourselves available and more than a week later still have not heard back. Our Anniversary trip was negatively impacted and we write this review to other travellers of what they might also expect if staying at Hastings House.
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Date of stay: September 2021
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Response from Alan Lawley, General Manager at Hastings House Country House Hotel
Responded Sep 30, 2021
Dear TripAdvisor Guests & Ms. J Startup: We welcome all guest comments and appreciate the time it takes to provide balanced and honest feedback about your stay at our property. First and foremost, Ms. Startup we apologize that we did not meet your expectations during your recent stay. However, we must respond to your comments and to correct some of the inaccuracies. Hastings House Country House Hotel is proud of our award-winning, attentive and sincere guest service and the level of engagement our associates have with our valued guests. As you can see by previous reviews, our property excels at providing a high level of customer service and, if I may say, great satisfaction. While it will be clear to readers that your feedback stands out on its own and, by that very fact, is potentially exaggerated and/or embellished, an accurate response is necessary. Upon inspections prior and after your stay we found no problems with any smell of urine in your unit. Upon doing a full investigation, your room was checked and prepared by our HSKG staff and double checked by a HSKG supervisor. During these challenging times in our industry, occasionally our “refresh service” has been slightly delayed, but all guests are notified if required. All inquiries you made at our front desk were addressed professionally and daily complementary shuttle service was offered. I understand that you requested a complementary additional night stay but we were unable to accommodate you due to the fact we were sold out and that the partial refund offered was unacceptable to you. It is also important to understand to our TA readers that I personally reached out to you by phone three times and emailed without a return call or correspondence. Please note that I have also reached TA’s corporate office and Relais & Chateaux to explain the situation. I also stand by my “Protection Promise” and my entire team follows strict Covid-19 policies to ensure our guests safety and security. Again, we greatly appreciate all the comments and reviews and look forward to your next visit. Regards Alan Lawley General Manager
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ErnieSesame wrote a review Aug 2021
Vancouver, Canada2 contributions
This property is in a wonderful setting, staff is absolutely courteous and premises spotless & sparking clean! A must to enjoy this beautiful island. The restaurant offers incredibly good food with fresh produce and all done by the very capable chef and the team.
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Review collected in partnership with Relais & Chateaux
Date of stay: August 2021
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Lisa H wrote a review Aug 2021
7 contributions1 helpful vote
We stayed four nights at the Hasting Country House and was disappointed for the price. The hotel is in a nice location in Ganges Habour and provides great views of incoming boats from the dining room and main grounds. Beautiful grounds and interesting gardens to walk through. The staff where attentive but seems overworked. We stayed in a hillside villa and found the bed and linens where comfortable but the bathroom and attention to details in decor where lacking. The food in the dining room is very expensive and the quality was substandard considering the cost. The breakfast was ok but the afternoon cocktails where quite good. We enjoyed our stay and would come back but would not dine here again and would make sure to book the room at the lowest rate.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Hastings House, Other at Hastings House Country House Hotel
Responded Sep 3, 2021
Dear TripAdvisor Guest, We welcome and value all guest comments and appreciate the time it takes to provide balanced feedback about your stay at our property. We apologize that we did not meet your expectations in some areas. We are happy to hear that you fully enjoyed the lovely environment and the high level of customer service that Hastings House Relais & Chateaux is known for. Our Manor House Dining Room is proud to continue to receive a Four Diamond award each year for its high level of service and great tasting menu. Our maintenance and design teams continue to work hard to repair and maintain all of our antique furnishings and décor to create a quaint and rustic ambiance suited to our heritage property. Again, we greatly appreciate all comments and reviews and look forward to your next visit. Kind Regards, Management Team
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PRICE RANGE
$315 - $598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hastings hotel saltspring island
LOCATION
CanadaBritish ColumbiaSalt Spring IslandGanges
NUMBER OF ROOMS
18
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Frequently Asked Questions about Hastings House Country House Hotel
Which popular attractions are close to Hastings House Country House Hotel?
Nearby attractions include Salt Spring Island's Saturday Market (0.6 miles), Ganges Inner Harbour (0.5 miles), and Jill Louise Campbell Fine Art Gallery (0.4 miles).
What are some of the property amenities at Hastings House Country House Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hastings House Country House Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Hastings House Country House Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hastings House Country House Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hastings House Country House Hotel?
Conveniently located restaurants include Restaurant House Piccolo, Barb's Bakery & Bistro, and Tree-House Cafe.
Does Hastings House Country House Hotel have an airport shuttle?
Yes, Hastings House Country House Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hastings House Country House Hotel have airport transportation?
Yes, Hastings House Country House Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hastings House Country House Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Salt Spring Island.
Are pets allowed at Hastings House Country House Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hastings House Country House Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.