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BEST WESTERN West Grange Hotel

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254 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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exeter, devon
Reviewed 1 week ago

On a coach trip visiting London , overnight stop, nice setting in attractive gardens bordering fields. Slightly 'dated' hotel , not a criticism just an observation of what is a clean and pleasant hotel with all amenities in a two-storey building. Nice bar/restaurant and the 3 course meal we were served was good. The staff at reception and in the...

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Helpful?
Thank Amy972
Sandbach, United Kingdom
Reviewed 1 week ago

This West Grange Hotel is situated out in the country, east of Newbury, just off the A4. This must be one of the hidden gems in the hotel business. Yes, it appears to be in the middle of nowhere, yet it is only 10 minutes into Newbury and the A34 and 20 minutes into Reading and M4. It is "PERFECT"....

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Helpful?
Thank bannerman27
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, I would like to thank you very much for your extensive review and the details provided related to you stay with us. I am delighted that you enjoyed the food and that you were looked after by the staff. We look hope to welcome you again soon. Kind Regards Richard Popplewell

Reviewed 2 weeks ago via mobile

I stayed here with family for 2 nights over a weekend. Very quiet but we understand that this is more a business travellers hotel. Rooms were a good size, comfortable and clean. We ate in the hotel restaurant on the Friday evening...3 meals and 3 opinions! What makes this hotel in my opinion were the staff! All very friendly and...

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Helpful?
Thank Jo P
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Jo, Thank you for posting your review. I am delighted to hear that you enjoyed your stay at the Best Western West Grange Hotel. Thank you for your positive comments about the friendly service from our staff and our excellent food. We hope to welcome you again soon. Kind Regards Richard Popplewell

Coventry, United Kingdom
Reviewed 3 weeks ago

Stayed at the hotel for two nights on a groupon break, on arrival a young man named Christian came to greet us on the car park and asked if he could help us with our luggage. Christian was a great start to our break very helpful and informative. The room was lovely with everything you could possibly need and very...

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Helpful?
Thank Tina B
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Tina, Thank you for your review. We are pleased to hear that you enjoyed your stay and that you were looked after by the staff. We will let Christian know about your positive feedback. We hope to see you again soon. Kind regards Richard Popplewell

Derby, United Kingdom
Reviewed 4 weeks ago

I have stayed here previously, and I can report there has been an improvement. The carpark is usually full midweek, as I guess SSE must have training courses near by, so parking can be challenging. The reception staff are very friendly. The room cleanliness has improved, but the quality of mattress is still a bit worn feeling. As it is...

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Helpful?
Thank GriJohn
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay and that you were looked after by the staff. We look forward to welcoming you back again soon. Kind regards Richard Popplewell

Newcastle upon Tyne, United Kingdom
Reviewed February 14, 2017

Nice friendly staff. Room was comfortable and spacious, food however, was very average and sadly not a great deal around in Thatcham to rave about - see review of Chinese I had the first night I stayed. Overall, ok.

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Helpful?
Thank MarkAllan1971
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Mark, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay. I am sorry to hear that the evening meal wasn't to your satisfaction, we pride ourselves on giving the best possible service and we hope to rectify this for you if you stay with us again. We look forward to...

Reviewed January 13, 2017

I just got back from a 4 night stay at this hotel and it was a very enjoyable experience. The rooms were cleaned immaculately, with comfortable beds and excellent shower/bath facilities. Food was excellent with a wide variety too choose from and they were also the biggest portions I have ever experienced at a hotel! The staff are extremely friendly,...

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1Thank Paul T
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Paul, Thank you for posting your review. I am delighted that you enjoyed your stay at the Best Western West Grange Hotel. Thank you for your positive feedback about the friendly service from our staff and our excellent food. We hope to see you again soon. Kind Regards Richard Popplewell

Milton Keynes, United Kingdom
Reviewed December 4, 2016 via mobile

Awful cheap mattress and paper thin pillows - suggest ditch the cost of the chair in the room and spend focusing on the important stuff like a decent bed to sleep in. Had to run shower for 5 mins before any hot water . Lowest air con would go is 23 degrees so very hot at night and constant hum...

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Helpful?
Thank Graeme P
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Graeme, I am sorry to hear that on this occasion you were disappointed with your stay. We Pride ourselves on giving the best possible service that we can and i am disappointed that on this occasion this did not happen. Will investigate the points raised to help correct and improve future guests experience. Kind regards Richard Popplewell

A TripAdvisor Member
Level Contributor
13 reviews
10 hotel reviews
5 helpful votes
Reviewed November 30, 2016 via mobile

Stayed one night while working in the area. Sited near busy road but set well back with attractive grounds bordering the drive. Could not hear traffic in the hotel. Plenty of parking outside. Reception and hallways appeared refurbished- simple but attractive. Room had good carpeting and modern furniture but not the large padded headboard. Bed was comfortable but nothing special....

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Helpful?
Thank A TripAdvisor Member
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us your detailed review. We appreciate all feedback from guests. We will investigate your comments and implement improvements to ensure we offer a better experience. We look forward to welcoming you back soon. Kind regards Richard Popplewell

Weymouth, United Kingdom
Reviewed November 30, 2016 via mobile

Stayed here a few weeks ago with work, nice drive way to the hotel. The room was a little tired but bar and restrant was good. Staff were friendly and helpful...And breakfast went down a treat! As others have suggested this hotel is a little out of the way...be aware of that when booking!

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Helpful?
Thank J0nP90
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay and that you were looked after by the staff. We look forward to welcoming you back soon. Kind regards Richard Popplewell

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about BEST WESTERN West Grange Hotel

Address: Cox's Lane, Midgham RG7 5UP, England
Location: United Kingdom > England > Berkshire > Midgham
Price Range: $68 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN West Grange Hotel 3*
Number of rooms: 46
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Also Known As:
Best Western Newbury
Newbury Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN West Grange Hotel staff and other travelers.
2 questions
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Roermond, The Netherlands
5 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Doesn't matter whether your room is on the outside or inside of the hotel, you won't be disappointed.”
 of 5 bubbles bannerman27, 1 week ago | Read review
“if you going for a quite weekend away make sure there is now Racing at Newbury”
 of 5 bubbles 31garyr, Nov 29, 2016 | Read review
“An upgrade gives a room with comfortable chairs for relaxing.”
 of 5 bubbles jillr843, Nov 28, 2016 | Read review
“Go for an upgrade”
 of 5 bubbles downlandsWorthing, Nov 13, 2016 | Read review
“On the back are better away from the road”
 of 5 bubbles 146ChrisP, Sep 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question