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Hotel & Spa do Vinho, Autograph Collection

Traveler (2241)
Room & Suite (159)
Dining (106)

About

#4 of 9 hotels in Bento Goncalves
Location
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Service
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Located in the heart of Vale dos Vinhedos, Hotel & Spa do Vinho Caudalie is in a building in Tuscan style, surrounded by spectacular scenery, full of history and culture. The Caudalie Spa, which features French products and vinotherapic treatments, is specialized in unique protocols using polyphenolic extracts derived from grapes and the winemaking process. The hotel has two restaurants, Leopoldina and Trattoria Damigiana, the Sabrage bar and a splendid wine cellar with over 700 labels rare, domestic and imported. Holder of a deep partnership with all the wineries in the region, the hotel conceptualizes all its services as a “tribute to the world of wine," coming to bear its own exclusive Merlot VE wine. The resort also offers a magnificent Events Center, specialized in gastronomic congress and magnificent weddings. Besides the spa , the hotel has several options of leisure, such as trails among centenarians vineyards, outdoor swimming pools and Jacuzzi, health center, two tennis courts, shop Fleur de Vigne, lan house, smoking lounge, wine library, plus several themed packages over the all year long.
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Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Spa
Room service
Bar/Lounge
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
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1,835Reviews
32Q+A
31Room tips
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Popular mentions
I had dinner at Leopoldina and after 2hours and 30 minutes we left the restaurant without any food except the couvert (in fact they drink softly the couvert). After an hour waiting for the food, I complained. They forgot to run my meal. The manager put the blame on the "system". No employee approached us for more than an hour either to serve the sparkling wine or to note that even the appetiser had not been served yet. Upon bringing the entree, came an ugly "broth" of polentina tasteless of anything, much less truffle. I returned and bagged for the main course directly, as we were starving. After another hour without bringing the plate, I got up and left. First sign that something was not going well there: I noticed the remains of Christmas decoration of the restaurant, as warning on the manager's neglect That place is "nobody's land". Deplorable experience. The courtesy of access to the Spa was not even far enough to compensate for that mischief of the Hotel (ultimately the main responsible for the restaurant's misleading)
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Response from OuvidoriaSV, Ouvidoria at Hotel & Spa do Vinho, Autograph Collection
Responded Apr 21, 2019
Caro JPNDESIMORE, Agradecemos novamente pelo tempo dispensado no envio da sua avaliação. Conforme respondido nas avaliações anteriores, lamentamos que sua experiência em nossos serviços de alimentação não tenham atingido a expectativa. Seus comentários deixados com a equipe durante a sua estadia foram repassados à Gerência, treinamentos foram revistos e atitudes já estão sendo tomadas para que inconvenientes como este não voltem a se repetir. Esperamos recebê-los novamente em nosso hotel, nossa equipe se esforçará para prestar serviços de excelência que excedam a vossa expectativa expectativa. A sua disposição, Atenciosamente, A Ouvidoria
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Granted there are a lack of luxury lodging options in the region, this is the most expensive but I’m not quite convinced that it is worth the price... Service is 5-star! Multi-lingual employees at the front desk welcome guests with a glass of local sparkling wine. Staff is courteous, friendly, and knowledgeable. Location is excellent! Good breakfast. Rooms however leave much to be desired. SUPER OUTDATED. Very much in need of a remodel. Gross upholstery from the 1990’s, old bathrooms, peeling paint. Not worth the price. Are there plans to renovate?? It’s such a shame there is not a great hotel in such a beautiful region. Next time, I think I’ll pay half the price and stay somewhere else.
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Highly recommended! The check in service is an amazing welcome, take your time relaxing and enjoying a glass of wine while I do the paperwork :-) The hotel has a great infrastructure and it will get better after the refurbishment the rooms are going through. No noises at all to disturb a good night sleep. Location is also a highlight, with the vineyards and in front of Miolo. Easy access to everything. Breakfast is very rich and well presented. Delicious. It’s worthy having dinner at their restaurant. Treat yourself. They have special partnerships and events (some are free). Feel free to ask the reception/concierge about it and they help with reservation and so on. Something to improve: pool and room service (drinks & foods). We had a terrible experience regarding delays and quality.
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We stayed at this beautiful Autograph collection Hotel during the 2018 holidays and enjoyed every minute of it. The staff is very friendly, props to Michel, Manu and Mauricio which are fantastic people and call tell you anything you want to know about the area.. The Leopoldina restaurant is amazing and if you visit it when Jonathan, the house pianist is playing you are in for a treat. The property grounds are well maintained and a pleasure to walk around and if you like to walk, there are a few vineyards that are really close to the Hotel. In my opinion, the best place to stay at the Vale dos Vinhedos.
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The Spa do Vinho is located in a very beautiful spot, surrounded by grapevines. The structure is good, but a little outdated. Service is very good, friendly and effective. Ammenities are of good quality, missed some body lotion though. Food is a little pricey, but of very good quality. The shimp ravioli with green apples and sparkling wine; the Scicilian risotto (with shrimp and squid) and the stuffed rabbit with polenta are done on perfection. The waiter Guilherme is very helpfull and attentive, and the price of wines is very honest.
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PRICE RANGE
$114 - $544 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Rio Grande do SulBento Goncalves
NUMBER OF ROOMS
128
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