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Bar / lounge
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Non-smoking hotel
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Air conditioning
Refrigerator
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Non-smoking rooms
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Ardabil Iran
38Reviews0Q+A6Room tips
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Pros: clean rooms, pretty view, good location, complete breakfast, expert staffs. Cons: Old and broken facilities, non-free WiFi (5,000 Tomans per Gig, What??!!!), lack of parking slots, noisy environment.
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Date of stay: August 2019
Rooms
Cleanliness
Service
Helpful
Response from lalehhotels, marketing at Sarein Laleh International Hotel
Responded Nov 2, 2019
thanks for sharing Shakeripour , we hope see you soon again .
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The rooms were clean and tidy. It is in a good location in the centre of town where there are many restaurants. Also Close to many of the hot spring pools. Staff friendly and helpful and wifi was good.
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Date of stay: September 2018
1 Helpful vote
Helpful
Response from Mohammad b, Marketing at Sarein Laleh International Hotel
Responded Sep 23, 2018
Thanks for your review ... It is our pleasure to be at your service
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I have stayed in this hotel 2 times, 4 years ago and last June. It is not a 4 star hotel compared with hotel standards in Iran. It seems that it has become worth since 4 years ago. Family room for the first night was really bad. Toilet was damaged. Everything including walls, doors, blankets and ... were dirty and old. The following day I asked for a better room. They moved us to two interconnected rooms which were better but not yet a 4 star one. Every thing in this hotel needs renovation including Restaurant. Breakfast was just acceptable. Free Internet was limited. you had to pay for more!!! Not recommended. I think there would be better options in Sarain.
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Date of stay: June 2018Trip type: Traveled with family
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from laleh h, sales and marketing manager at Sarein Laleh International Hotel
Responded Oct 28, 2018
Hello and thank you for choosing Sarein hotel. We are sorry that you were not satisfied with hotel. We will follow up your problems and hope to see you again.
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The Internet is very bad and has a limited volume of use that a hotel of this level should have an unlimited Internet The dishes of the hotel are very expensive The hotel has a bad quality of food The car park does not have a canopy There is no cold air conditioning in the hotel The hotel has not taken any discounts on water treatment, and the hotel's price for Sabalan's water treatment is higher than the price of a free water treatment suite.
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Date of stay: July 2018Trip type: Traveled with family
Cleanliness
Service
Sleep Quality
Helpful
Response from laleh h, sales and marketing manager at Sarein Laleh International Hotel
Responded Oct 28, 2018
Hello and thanks for choosing us. We are sorry for circumstances. Hydrotherapy has discount for guests whom are staying at hotel. We will follow up your problems.
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The only so called 4 star hotel in Sarein is not at this level in reality. The staff are terrible and have got no training. Even the manger of the hotel is not an educated person in the field of hotel management. If someone wants to stay in a hotel in Sarein, there are many other choices of hotels and hotel apartments in Sarein at better prices and get rid of paying 4 star prices which is not at that level at all.
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Date of stay: June 2018Trip type: Traveled with friends
Cleanliness
Service
Sleep Quality
Room Tip: Having spa in the hotel is an advantage.
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Helpful
Response from laleh h, sales and marketing manager at Sarein Laleh International Hotel
Responded Oct 28, 2018
Hello and thanks for your suggestions. Hotel manager has hospitality degree. Although we will consider new training courses for employees.
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LOCATION
IranArdabil ProvinceArdabil
NUMBER OF ROOMS
99
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Claim Your Listing Frequently Asked Questions about Sarein Laleh International Hotel
What food & drink options are available at Sarein Laleh International Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.