Pros: clean rooms, pretty view, good location, complete breakfast, expert staffs. Cons: Old and broken facilities, non-free WiFi (5,000 Tomans per Gig, What??!!!), lack of parking slots, noisy environment.
The rooms were clean and tidy. It is in a good location in the centre of town where there are many restaurants. Also Close to many of the hot spring pools. Staff friendly and helpful and wifi was good.
I have stayed in this hotel 2 times, 4 years ago and last June. It is not a 4 star hotel compared with hotel standards in Iran. It seems that it has become worth since 4 years ago. Family room for the first night was really bad. Toilet was damaged. Everything including walls, doors, blankets and ... were dirty and old. The following day I asked for a better room. They moved us to two interconnected rooms which were better but not yet a 4 star one. Every thing in this hotel needs renovation including Restaurant. Breakfast was just acceptable. Free Internet was limited. you had to pay for more!!! Not recommended. I think there would be better options in Sarain.
The Internet is very bad and has a limited volume of use that a hotel of this level should have an unlimited Internet The dishes of the hotel are very expensive The hotel has a bad quality of food The car park does not have a canopy There is no cold air conditioning in the hotel The hotel has not taken any discounts on water treatment, and the hotel's price for Sabalan's water treatment is higher than the price of a free water treatment suite.
The only so called 4 star hotel in Sarein is not at this level in reality. The staff are terrible and have got no training. Even the manger of the hotel is not an educated person in the field of hotel management. If someone wants to stay in a hotel in Sarein, there are many other choices of hotels and hotel apartments in Sarein at better prices and get rid of paying 4 star prices which is not at that level at all.