What an amazing place! Great choice. This hotel is very relaxing although a little remote, as its down a rough windy road and not near a town. we found it perfect for a 3 night stay. It is very beautiful, laid out over a hillside with pretty planting. so plenty of birdsong but also many steps. The rooms are either semis (higher up) or detached (lower down) and some have plunge pools on the deck. All are large. We had two queen beds and a large deck with double hammock and two rocking chairs. We loved the outdoor shower garden. Decks are west facing - some get afternoon sun and spectacular sunsets, but some (like ours) are in the shade all the time due to the angle of the building and trees - if you want afternoon sun on your terrace be sure to request on booking. Most of the staff are super helpful and cheery, and are [proud to work at the resort - one or two were a little sullen and less communicative, but this was not the norm. We especially liked Sheffield our driver and Shane wo served around the pool, and Kelly Ann (?) in the office. The beach is slightly black sand vs white, but very pretty and had plenty of beds - most with shade. The sea was calm on one day but slightly rough on the other days. Excellent snorkeling either end of the beach. Nicer corals to the left and more fish to the right. The free guided snorkeling at noon is worth doing. We also enjoyed a morning snorkel over to the base of the Pitons marine park. The new funicular back from the beach is very welcome - although we did try and walk down the 160 steps. We enjoyed the food - continental breakfast is very adequate so we found it better to just pay for what we ordered vs the HB option. Monday is a seafood grill evening and Thursday is a meat BBQ grill at the beach restaurant (limited spaces so book ahead), Wednesday is a lovely 7 course tasting menu. Be aware that everything has taxes and service charges on top (17-20%), so the bill adds up! There were singers 7.30-9.00 - nothing too lively and very good. The pool area is quite and relaxing - always beds as most people go to the beach. The music from the restaurant area can be a little annoying - I would rather listen to the sea and the birds. We very much enjoyed the South tour, taking in the mud bath/volcano, waterfalls and botanic garden with lunch over looking the Pitons. There is free wifi which works well although I occasionally had an issue in the pool area. The plug sockets in the rooms are limited (just two double plugs behind the beds) - UK format, no USB sockets and no sockets near the desk. We didn't get time to use the spa facilities but they looked amazing, with great sea views. Overall we loved our stay and would recommend this hotel for an away from it all relaxing stay.…
Where to begin, the resort itself is beautiful it's situated on a cliff top with views of the bay below. The rooms were beautiful, the terrace was large and again offered views of the ocean, we spent many an afternoon of evening sat out there with a drink. The food was delicious, we tended to have lunch down at the beach restaurant and dinner in the main restaurant - catch of the day was a firm favorite. The thing that made this place truly magical was the staff EVERYONE was friendly, helpful and offered excellent service - they are this resorts asset!!
We just came back from our honeymoon at Ti Kaye and if I had to put our experience in one word, it would be "Paradise". It was everything we were looking for. Wedding planning was stressful and we wanted to get away somewhere where we did not have to do much planning prior to getting there. Prior to getting there: We booked one of our wine tasting, and excursions before (South Tour - amazing, do it) and the sunset boat tour the day before when we were at the resort because we decided we wanted to get out on a boat. We were also able to book massages at the spa prior to getting there and we both agreed it was the best massage we had ever had (and in the most beautiful location). Everything was so easy because it was through the hotel and they are super quick to respond! The food: 5 stars all around. Everything we ate just melts in your mouth. Make sure to get as much of the fresh seafood you can! The beach: You get full access to the hotel's cabanas and beach food and drink service. From around 12-2, a lot of boats come up to the beach to bring snorklers and beach go-ers, but they stay very close to their boats and it was not too disturbing. The People: Probably, the best part of the trip were the people that make up the staff at Ti Kaye. I am not kidding when I say we left feeling like family. Shoutouts to Catherine, Shane, Rohan, Jiovanni, and Zacc! (Sorry if we mispelled anything!) Do not hesitate booking here, it was an absolute dream and we cannot wait to come back :) …
We have just completed the rum tour in the hotel. A delightful wine cellar was prepared with sugar cane and molasses on sample plates for an experience of how rum is made. Dina and Tresa made us feel very special and welcome, they are very knowledgeable on the making of rum and the different varieties. We sampled the rum and was encouraged to explore the different aromas and palettes. This was a professional but relaxed approach and we had fun and laughs as well as a great experience.
Ti Kaye was a fantastic vacation resort if you like smaller, more intimate places to stay. it does have steps and hills that could be challenging for some, but the rooms were large and clean, outdoor showers were nice, and staff was great. Shout outs to Jovanni at the downstairs bar, Gennine, Katasha, Catherine, and Shane in the restaurants, and so many more great people we encountered - everyone really gets to know you and remembers you. Food was delicious, beach was nice, pool was almost always empty (no need to wake up early and reserve seats). If you get any motion sickness, I do recommend some Dramamine before the drive from the airport to resort. Definitely would recommend this resort to friends and family.
This review is written to help the management/owner address issues that have made Ti Kaye far less attractive to us. We came in 2019 and 2020 and I wrote very favourable reviews. The adverse changes may be due to Covid and the fact that all hotel staff had to be let go soon after our 2020 return. No furlouogh on St Lucia. The positives first - the new funicular is excellent: the first evening meal in the beach restuarant was good (see later for the Monday) and Andrew who picked us up in a new Ti Kaye badged car at the airport was very good. All seemed set for a lovely week. Reception. Our welcome was ok but not wholesome in terms of welcome back; it focussed a lot on legal disclaimers and getting the card details. It was then immediately apparent that my email asking for a room near to the main complex had been ignored; my wife has an abkle issue. We knew as soon as for the first time we were driven to a room as far from the complex as possible. It is called Chwi Chwi. The next day they did talk about another room but it was uphill and not much closer. The Reception team were weak on numerous issues such a noise (see later) but they really let us down on transfer for our 2nd hotel near Soufrier. "Oh it is best to go by boat. We will fix that". This is 4 days before the due date. We were to experience other short comings so on the Sunday I got a boat priced at $110 offered from the other hotel. I went to ask how they were getting on with the transfer on the Monday morning. They looked blank. A call was made in our presence and a price of $180 offered. The beach scene - it is better than some say because the boats from the cruise ships seem to turn off their reggae earlier and generally make less noise. But the offering generally falls too far below pre-Covid days. Then Terry approached with a smile and helped you set up and lined up water. He came by each hour and drinks came quickly. 2023? You get your own water. They have an APP. That looked good until we downloaded it to find it only worked from 12.00 to 15.30!! Was it to stop drinks etc because guests were on the inclusive package? Service was pretty dire. But when someone walked over and got an order bought they did then ask some others if they wanted something. Likely big revenue loss. The Beach Restuarant now plays quite loud music all day. You used to have St Lucia and its waters and birds to hear at least until the first tour boat. The menu is less good. The lovely ceviche is gone; the pizza is good but more than many want. Fish is less interesting and dishes generally more heavy. Service was ok. Water sports were rather matter of fact. Ok as I knew what I was doing but no help setting up or setting off. There was again focus on process. Forms. The room was good apart from two major issues. On arrival I went for a shower and the cold flow tap came of the fawcet releasing mains pressure water. Andrew came quite quickly isolated the main and next day they replaced the defective parts. The ceiling fan was NOISY. My wife said it was and I tried to disagree but the next hotel had ones where the mechanism did not grind. We put up wiith it. Meals. Breakfast has gone downhill a lot. Focus now on cooked foods and what comes out other than eggs looks and tastes as if it was cooked pre-service - often rather dry. There is not the range of things to go with muesli that there was; pastries are less good and there is music all the time. This used to be music free and very ralaxed. Do people want to have to talk over music all the time? Not us. Evening meals. The wines offered on the inclusive deal are far better, but otherwise it was downhill. They often had 3 dishes at $10 or $20 over meal allowance. Tuna looked a great choice but it was so dry. Plantain is not a favourite and it is everywhere. I could go on but just say that on Thursday we ate at the Beach and it was excellent. We booked for Monday at 19.30 our last night. Arriving just after 19.30 the staff looked shocked. "It is a 6 course tasting menu - everyone had to be seated by 19.00. You can have 4 of the courses." Complete management failure. We should have been told on Friday when we booked but nothing was said. In both other visits they operated a seating plan where by you moved over the time of your stay up to the best seats where previously you could hear the ocean below. Now first come etc. AND FINALLY NOISE! We arrived on the eve of Independence Day and understood a loud band and good party atmosphere but all but one night there was music that was loud meaning you had to talk loudly over it. Then on one night they went quite over the top. We and others complained and we had to leave. The backing to a rather poor singer was set at 97 decibels and as he strained for higher notes it hit 117 decibels. This is dangerous. The front of a rock concert might reach 135/140 and in 3 minutes you will be losing hearing. The Reception - yes them again - Said we could have food in the room 300 plus yards away. It was bought by the great Andrew but was rather dire. I wrote to the manager and asked whoever that is to copy Nick Pinnock who I believe owns the Hotel. No reply was received and still has not been. They charged us $15 plus tax for room service!! Management was on the ball. In summary we never saw or experienced anyone who seemed to be in management. It all felt as if a month of a well trained, tough manager would knock it back into shape. Are they searching for someone? Rooms and location are very good but we were so sad to see the place slip so far off 2019/2020 levels of service and leadership.…
This is a resort that grows on you. Customer service is superb but see my comments on front of house staff below and there is always plenty of staff around despite the small size. They have their own excursions plus which are well planned and can be slightly amended if all in the small parties agree plus others There is always a wide range of hot food available and the menu changes daily with a good vegetarian menu as well. Best to be all inclusive. The down sides are the resort is a bit out on a limb so you can’t easily go anywhere else for lunch or dinner and the roads leading up to it and on site are well just rough. Each villa or hut is on the hill side over looking the bay which is great the down side is there are quite a few steps to reach each one. There is a bar restaurant on the beach which has a funicular to get up and down on. You do get day boats parking up for 30 minutes, but they tend to be at the other end of the beach. The wifi is excellent and has good range even on the beach. There are serval ways in accessing what’s on during your stay. Firstly there is a downloadable app where you can book dinner reservations and lunch time snacks/ drinks along with viewing what’s on. A touch screen next to reception along with asking reception staff. The trouble is they can in some instances say different days/times which is confusing so you need to consult several sources. For example we were told the steel band played on Wednesday but in fact it was Tuesday but in the end it was a no show as their car broke down, but no one was told. Front of house staff are good when things go to plan on excursions but when they don’t they are not very good at resolving clients disappointments. You need to keep pressing them for a solution that is acceptable to both parties. One of the popular tours on the island is the cable car though the tropical rainforest (not the zip wire ride). This is not offered as a resort trip, so you have to ask and they will reluctantly organise. I find this strange given the general geographic age of most of the clients that stay. All in all we have had an excellent time, worth considering if you want something a bit authentic/different.…
I was lucky enough to spend a week with my significant other at the resort! It was everything we needed and more! The staff were amazing, the food was delicious and the views spectacular! Highly recommend!
Awesome small resort on the Caribbean side of St. Lucia. Each room is a stand alone "little house", with a few duplexes towards the top of the hillside. Great views of the water and an outdoor shower (which is awesome!). The staff is amazing, super friendly and helpful. You get to know them since it is a smaller resort. The main restaurant is open air with a nice menu and entertainment most nights. The beach grill has a good lunch menu and special dinners on Monday and Thursday. Snorkeling is great right off the beach! The only downside is the drive from the airport (over an hour) and the driveway to the resort is rough. The cliffside location makes for great views, but 160 steps to the beach. There is a funicular in good working condition. Highly recommend this little gem in St. Lucia!…
My husband & I just returned after 14 days on St. Lucia of which we spent 6 days at Ti Kaye Resort & Spa Celebrating our 45th Anniversary. Ti Kaye is a well- kept resort on the quiet /remote side of the island with 33 villas. The grounds are constantly being manicured. Our villa had a plunge pool, a garden shower, a double hammock and rocking chairs on the front porch overlooking the ocean. The maids kept our villa clean & well stocked. There is a large pool just off the main dining area with chairs and umbrellas. It has 166 steps down to the beach or if you are not up to the challenge they have installed a new lift. We had a private challenge of trying to make it to the top before the lift . The Kai Manje restaurant located on the main level serves breakfast, lunch & dinner. One night was live music which a lot of guest enjoyed dancing & having a good time! Make sure you do not miss the bar down stairs with comfy chairs and a TV along with a great “Bartender”. The Beach restaurant (Ti Manje) has a lunch in the restaurant or lounge service. 2 evening’s there is a special menu of a Roast night & Seafood night (limited reservations so plan ahead). We enjoyed a couple’s massage at the resort with the doors being open you will experience the breeze & the sound of the ocean waves to add to the relaxation and getting in touch with island time. The Restaurant Managers, Servers, Bartender & Chefs were awesome and went out of their way to make sure were were pleased with everything. We had a good time socializing with everyone and hope to return someday to enjoy your company again! The service was fantastic and the food delicious. My husband told the staff that he is learning their language, coming back and they have to practice the maraschino cherry stem trick! The Staff was so attentive to details and knew we were celebrating our anniversary. They surprised us with a special table set on the beach with candles encircling the table in shape of a heart for our anniversary dinner. We would personally like to “Thank” the Entire Staff ( I would list all the name but wouldn’t want to exclude someone should I forget) for making our 45th Celebration a Top Shelf memory we will never forget. Everyone went above & beyond and we were sad to leave our new “Friends”. We highly recommend Ti Kaye if you are are looking for a romantic experience!…
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