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ibis Firenze Prato Est

Via Fratelli Cervi Localita Capalle, 50013, Campi Bisenzio Italy
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Guests1 room, 2 adults, 0 children
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Traveler (80)
Room & Suite (42)
Dining (8)

About

Location
Cleanliness
Service
Value
The Ibis Firenze Prato Est hotel is located in Campi Bisenzio, 11 km from the centre of Florence, in a shopping district close to the I GIGLI centre, and 5 km from the airport. Its location is ideal for business or tourist stays. It has 127 air-cooled rooms, including 8 for disabled persons. You will find a bar open 24/24, a restaurant and free outdoor parking. Guests on a business trip Wifi Internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Fax / photocopying
Baggage storage
Non-smoking hotel
24-hour front desk
Paid private parking on-site
Parking
Free internet
Wifi
Public wifi
Internet
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Family rooms
Soundproof rooms
Air conditioning
Desk
Housekeeping
Flatscreen TV
Bath / shower
Room service
Safe
Wake-up service / alarm clock
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Arabic, German and 1 more
Hotel links
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851Reviews2Q+A7Room tips
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Popular mentions
This is a nice clean little hotel, about a 25 minute ride from the cathedral. There is a nice bar and outdoor sitting area where you can unwind in the evening while enjoying a glass of wine or cocktail from the bar in the lobby. The area is quiet making it a nice place to retire to after a day of walking and exploring to beautiful streets of Florence.
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We stayed two nights here while exploring Florence and Tuscany and we had no problems. The rooms were European Style, contemporary and clean. The staff was nice and the breakfast was typical continental / European breakfast. Overall, the property is well maintained and we would stay again. The mall and restaurants across the way are a good option. Note: Many reviews list how this property is so far from the city - center of Florence. Well... it is in a suburb and not that far if you have transport. It's 2019... if you cannot Google or GPS a location on distance by now... it is your own fault IMO.
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This is probably one of the worst Ibis hotels in the world. The place is dry far away from Florence with no public transportation. I had to take a taxi each time paying more than 50€. The staff of the hotel is it helpful at all. During my 3 day stay the hotel staff has not managed to repair the air conditioning. The overall experience was really bad. I do not recommend this place.
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Response from General Manager I, Guest Relations Manager at ibis Firenze Prato Est
Responded May 22, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST
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Typical ibis setting. As usual, personnel is awesome. Room is specially big. Legs bathroom: Why not put a bath? Bed is very good. Good working Surface. At breakfast, quality is there although not a lot of options.
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Review collected in partnership with Accorhotels.com
Response from General Manager I, Guest Relations Manager at ibis Firenze Prato Est
Responded Mar 2, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that the breakfast service didn't meet your expectations; please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience and we are happy to read that you appreciated it. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Best regards. Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST
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This is a red Ibis hotel, and doesn't differ much from the many Ibis hotels I've stayed in. The location is the main advantage. It's close to the highway from where you can easily reach many locations in Tuscany by car. It also has a massive shopping mall right next to it with lots of places to eat at, shopping and also some events. The room was okay. Typical Ibis, clean, comfortable, small TV. If you need to see it, check out my video on it. Breakfast had a good spread. It had a station with gluten-free products, also rice and soy milk. I had a few problems with it. The bread and the meats were going fast, and often if you popped down in the 3rd hour of breakfast, there wasn't much left. The coffee was bad. Drinkable, but not something I would have had by choice. It's kind of sad to have bad coffee in Italy. Also, it was incredibly noisy most of the time. The hotel seems to have a lot of groups, or I'm not exactly sure, but if you listen to my video you can barely hear me speak. I often had breakfast outside, while trying to stay away from the smokers. The staff was very friendly and spoke many languages. I really liked the receptionists as people. Overall, it's an okay hotel. If you're picky about coffee, try resorting to tea. Or I recommend that the hotel change the beans. I know this is a budget hotel, but we're in Italy, and in none of the other Ibises was it this bad. Also, fill up those breakfast items faster. Do check out for the visuals my video of the hotel on my YouTube channel, Izzy's Travel Diaries.
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Response from General Manager I, Guest Relations Manager at ibis Firenze Prato Est
Responded Jan 19, 2019
Dear Client, Thank you for taking the time to tell us about your experience at our hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. Instead we are sorry that you didn't like our coffee; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope to see you again. Sincerely, Guest Relation Agent HOTEL IBIS FIRENZE PRATO EST
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PRICE RANGE
$59 - $84 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis firenze prato est hotel campi bisenzio, ibis campi bisenzio, ibis hotel campi bisenzio
LOCATION
ItalyTuscanyProvince of FlorenceCampi Bisenzio
NUMBER OF ROOMS
127
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