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Calle Antonio González Barrios 5, 38683 Puerto de Santiago, Tenerife Spain
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Traveler (243)
Room & Suite (38)
Pool & Beach (29)

About

#4 of 12 Specialty lodging in Puerto de Santiago
Location
4.2
Cleanliness
4.7
Service
4.4
Value
4.2
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Russian, Spanish
Property amenities
Free public parking nearby
Paid wifi
Pool
Bar / lounge
Diving
Fishing
Children Activities (Kid / Family Friendly)
Strollers
Street parking
Internet
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
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Room features
Private balcony
Safe
Iron
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Hair dryer
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
203Reviews55Q+A43Room tips
Traveler rating
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carlosmil007 wrote a review Jul 2020
4 contributions
On arriving there we were extremely well-received with some food as our plane took off very late and when we got there all restaurants were closed. The apartment was very roomy: 2 rooms with large comfy mattresses and wardrobes with plenty of space, 2 bathrooms, well- equipped kitchen (cutlery, crockery, oven, microwave, coffee maker…), a lounge and a patio which direct communication with the swimming-pool (very useful if you have children). The staff were all very kind with a good willingness to help whatever the issue we could have. The towels were replaced every day, rooms very clean. We’ve really enjoyed the peaceful and quietness you can get there (I guess the apartments were emptier as usual due to Covid19). The locations was great, in Santiago port, with Los Gigantes cliffs only 10 minutes by car, Arenas’ beach a 5 minutes walk and shopping centers (Siam Mall) 20 minutes by car. The only little issue was the shower with curtains, although they were replacing them by shower enclosures by the time we stayed there. In short, a quiet place with a good service. I strongly recommend it.
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Date of stay: July 2020
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stella J wrote a review Feb 2020
Sandown, United Kingdom30 contributions25 helpful votes
The main thing that I didnt like was the atmosphere, there isnt one!! Alot of the apartments are privately owned. There was no bar, except for a tiny hut outside that sold very limited drinks. The pool area was awful See photo, as nothing like their photos) The pool is surrounded by apartments and a massive grey wall along one side which is really ugly. The photos never show that. So the pool is mostly shaded, except for 1 small area, hence there was hardly anyone there. The staff struggled with English and werent very friendly. The balconies were mostly in the shade so youd be lucky to get 1 in the sun, unless you get a top floor room, we asked but there wasnt 1 free. There was a lovely pool opposite my balcony, in the sun, with nice plants round it and a Jacuzzi but of course thats only for the private guests!! There was only 1 mirror and that was in bathroom, so do dry hair etc you plugged in over the sink and all use same mirror. The shower was awful. A tiny shallow tray with a curtain. A real squeeze. You have to make sure there are no gaps in curtain or it floods, but even doing that if you keep water running the tray fills, hence why the mop is there, it floods through bathroom, hall, even bedroom. If you are just using this as a base then youll be ok, but I like a friendly atmosphere, maybe chatting to other guests, there was just no atmosphere at all here
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Most are in the shade so could ask for top floor, we did but were all in use
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keith H wrote a review Feb 2020
1 contribution
This hotel is in a great location only 2 minutes from the promenade.We were given a free upgrade to a 2 bedroom ,2 bathroom apartment which was useful as there were 3 of us.We were in room A215 which had full sun ALL afternoon (good thing or bad thing).It was 28 deg most days and the pool area of the hotel does not have much breeze so it gets hot.Towels were changed every day and rooms were reasonably clean.Kitchen was very poorly equipped.There was cutlery and crockery for 4 people.There was a kettle but no toaster,a hob and oven but there were only 3 saucepans and that was all that was provided.When we went there was one bedroom with no light working and3 other lights that did not work.We reported the lights to a lady in reception but nothing was done so we reported them again to a man with a moustache who had it sorted within a few hours.The new lights were fairly bright but the older lights in the apartment were so dim you could not even read with them.If you want to watch English TV then you would be disappointed as there are only Spanish channels if you can fathom out how to get the tv to work.The patio doors onto the balcony do not lock and are not even designed to lock.The kitchen window would not lock either.There were 2 bathrooms but nowhere to put anything - no shelves or hooks to hang the towels on.The showers were very small and had plastic shower curtains which were a menace when trying to shower.This is supposed to be a 3 star hotel but we have stayed in much better 2 star hotels than this.I would not stay here again.We didnt hate the place but we were disappointed in the equipment provided.
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Date of stay: February 2020
Value
Location
Service
Room Tip: We were in room A215 this side gets all the sun.If you like the sun this is ok but even in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Silvertraveller5049 wrote a review Jan 2020
Kidderminster, United Kingdom16 contributions10 helpful votes
MUST.... get a room with a roof terrace. Even in winter. If not, you get rooms which never get the sun, front or back. Very basically equipped, 3 of everything. So the klik-klak settee in the lounge is the third bed. Which was covered in an old sheet as the 'leather' was flaking all over the floor and scratched the back of your legs when sitting on it. No heavy curtains in the lounge, only voiles. Heavy curtains in the bedroom were unlined - the outside area, over the 'bar', reception and steps was lit all night and therefore lit up our apartment. No linings - no sleep. No coat hangers (the mash up of sizes - mainly childrens - brought to the room when asked for) were still inadequate. Staff were pleasant but had little English, including the female receptionist! No restaurant facilities (advertised). Showers are an accident waiting to happen. Shower curtain which sticks to you in use and nothing to hold onto. Shower tray becomes slippy and dangerous. Internally the apartments are poorly maintained. Apartments are occupied by long-term tenants who go to and from school, work etc, at the times you want to relax. YOU are on holiday!!! Thankfully we spent little time there as we were visiting relatives in the area. BUT we had booked a holiday - not residential long-stay. Hopefully Jet2 Holidays will remove them from their accommodation list. However, the weather was lovely and the bars and restaurants around the apartments were plentiful and good value. Sorry, no way can I recommend staying here.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a third floor room with sun terrace
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David F wrote a review Jan 2020
1 contribution
These apartments were just perfect for our stay/visit to Tenerife, it had everything needed for self catering, the room was large enough with plenty of space, the balcony was just ok with a table/2 chairs BUT with the added bonus of a roof terrace. Arena suites is on three floors (with a lift) The ground floor (1st) have a large terrace, with the 2nd floor having a slightly bigger one than the third floor BUT as mentioned earlier with the third floor you get a roof terrace with two loungers (but no shade/brolly!). About the rooms, these are well equipped with all things needed for your comfort, the shower/bathroom was decent with regular towel/toilet paper replenishment, the only tiny little issue was the shower with curtain that *clung* to your body as you tried to was BUT that was the only tiny gripe that i had. The staff were all very helpful, with nothing being any trouble at all for them to assist with our stay. There is a very good/regular bus service 100mt from the front of the property and a small *Black Sand* beach just 300 mts away (to the left as you walk out of the side rd), this beach had a life guard on duty and the bonus of toilets/shops for your convenience. The sun beds/brollys were charged at 5 Euro's for the day (you could leave them whilst going for lunch). hope this info is helpful.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sunshine44335805730 wrote a review Jan 2020
Huddersfield, United Kingdom2 contributions4 helpful votes
These apartments are a good size ! Very basic but cleaned regularly and towels changed daily if required ! The pool area is poor! Very cramped and hardly any sun at any time of the day! That also applies to the pool bar ! The hotel is in a nice quiet position near to the beach and bars and restaurants! Good area for coastal walks and a good local bus service which goes to other resorts ,,,
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dylan wrote a review Jan 2020
Stoke-on-Trent, United Kingdom1 contribution
Stayed here for New Years and it was amazing. The rooms are incredibly clean and spacious, everything you’d need was already included (apart from air con which may have been an issue in the summer). The staff were extremely helpful and I don’t understand any of the complaints, especially about the cold pool- the owners of the apartments are in no way to blame as they can’t control the winter weather!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sharon M wrote a review Jan 2020
Manchester, United Kingdom36 contributions22 helpful votes
Arrived here on Xmas Eve, check-in was smooth, 2 guys on reception polite and helpful. Reserved a room with a roof terrace which was great. The sun at this time of year around the pool only got the top end ... around 8 sunbeds. Room spacious (room A301) 3rd floor, they do have a lift. Maid (Rubi) came every day, clean towels, bed made, room was clean, it did have a kettle despite on the website saying you had to hire one. Bathroom was spacious, shower was quite small with a curtain (not a fan of these but it was clean) toilet roll wasn't in shortage like some apartments are! Kitchen had everything you needed, fridge was clean, washing up liquid, scouring pad and tea towel was supplied. Living area had a small tv, didn't watch it as was out majority of the time. Had a faux leather bed setee, balcony was a decent size with 2 chairs and a table and as an extra bonus, we had a roof terrace. No washing line or maiden supplied. Jose who works behind the bar was friendly, nice guy. Bed wasn't that comfortable, but did manage to get some sleep. Overall, we enjoyed our stay here and we would return. The apartments is situated on a quite side street. Playa de la Arena and the beach was a 5 minute walk.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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debyluann wrote a review Dec 2019
Wolverhampton, United Kingdom37 contributions39 helpful votes
What can i say this is like fawlty towers!! We went xmas eve for a week and were not told that only one pool was available, jet2 states two pools they forgot to say the complex has closed the other and rented it to owners only and its the one with jacuzzi. The pool only gets a tiny amount of sun in one part so be prepared to fight for it. The rooms are very unclean thick of dust and us like another family same time who were from scotland ended up getting sickness and diarrhoea same time... Hotel knew and did nothing. We asked about moving got told no so glad to be leaving tmrow Best thing are the cheap bar drinks when staff have not gone awol
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah C wrote a review Nov 2019
West Mersea, United Kingdom24 contributions11 helpful votes
Really enjoyed our stay at the Arena Suites!! Very clean and tidy hotel a few hundred yards from the coast road!! Close to all amenities and near the beach!! Rubi the cleaner was great, clean towels and bedding as and when we needed it and Jose on reception was brilliant, booked our hire car and a trip to Siam Park with him!! He also advised us of places to visit!! Only downside is no air con or WiFi in the rooms!! We slept with the balcony doors and windows open but in the summer I could imagine it’s hot!! Would definitely stay here again and recommend!!
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
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HOTEL ARENA SUITES - Condominium Reviews (Puerto de Santiago, Spain)

Frequently Asked Questions about Hotel Arena Suites
Which popular attractions are close to Hotel Arena Suites?
Nearby attractions include Playa de la Arena (0.1 miles), Mirador Archipenque (0.2 miles), and Highland Paddy 2 - Playa De La Arena (0.3 miles).
What are some of the property amenities at Hotel Arena Suites?
Some of the more popular amenities offered include a pool, a lounge, and airport transportation.
Which room amenities are available at Hotel Arena Suites?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arena Suites?
Guests can enjoy a lounge during their stay.
Is parking available at Hotel Arena Suites?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Arena Suites?
Conveniently located restaurants include Delhi Darbar, Poggetto Ristorante Italiano, and La Quinta Restaurante.
Are there opportunities to exercise at Hotel Arena Suites?
Yes, guests have access to a pool during their stay.
Does Hotel Arena Suites have airport transportation?
Yes, Hotel Arena Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Arena Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Arena Suites?
The staff speaks multiple languages, including English, Spanish, and Russian.
Is Hotel Arena Suites accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.