Please read if you are thinking about staying here: We have stayed here for 3 years in a row, So I do think I can say I can give an constructive and honest review about this hotel. The property is absolutely breathtaking it’s really beautiful, I guess you ended up reading the reviews because firstly it is very pricey but you saw the pictures so you think it’s might worth it, Well I’m going to tell you it’s unfortunately not, And I’m also sad to say it because this property has amazing potential but is just runned by the wrong management ( I’m not the only one complaining also when you read the reviews on google) We always thought ( previous years) that it had minor things that were just not up to standards, But because the property is so beautiful we forgot about them, But this year it was just one big nightmare.. The staff almost completely changed, You see they are not properly trained ( most of them don’t even greet you) the staff at the pool is one big joke, They have a button you can press for service but they just don’t come, There is no one to be found at the pool, You just have to wait until someone shows up, The window of our room was completely broken, We mentioned it twice to them as we thought it could be dangerous but no one even came back to us, The room was filled with insects ( i know it’s an old fortress inside of a nature reserve) but come on, I have had tons of ants ( see the photos), Caterpillars, And even a snail inside of the room.. The rooms smell so badly, It just doesn’t feel and look hygienic, They really could do a refurbishment, Also the shower was going from extremely hot to cold every time. Don’t even try the food at Seaclub, The view is again: spectacular but the food is sososo bad, Not even mentioning the staff, Really don’t go there!! When checking out I told them that I was really upset as a loyal client and that this year was just a very bad experience for us, But the lady just stared at me and was like “ oh ok”. They don’t care about there loyal customer, They just want cash and to have their rooms filled, They don’t care if you are not having a good time, It’s just one big money machine, Management is awful. We first went to Grand hotel Cap Vermell and it was just wonderfull, Really such a good and amazing hotel, Go here instead of spending your hard earned money to these people who just want to grab it and don’t care if you enjoyed the experience.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.