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Lake Bunyonyi Rock Resort

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Plot 10 and 11, Ndorwa, Block 114, Kashambya, Bukoora, Kitumba, Kabale Uganda
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Traveler (167)
Room & Suite (57)
Dining (18)

About

#1 of 33 B&Bs / Inns in Kabale
Location
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Travelers' Choice
Lake Bunyonyi Rock Resort is an eco friendly resort situated on the shores of Lake Bunyonyi in southwestern Uganda close to Bwindi and Volcanoes National Park, the only mountain gorillas habitat. The resort offers comfortable lodging, local and international dishes, a variety of activities can be done from here, well stocked bar lounge and restaurant right on the lake shores with beautiful views.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Canoeing
Children Activities (Kid / Family Friendly)
Airport transportation
Sun terrace
Laundry service
Wifi
Bar / lounge
Restaurant
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Room features
Room service
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View

Location

Full view
Contact
Plot 10 and 11, Ndorwa, Block 114, Kashambya, Bukoora, Kitumba, Kabale Uganda
Getting there
Entebbe Airport195 miSee all flights
Kihihi Airport43 miSee all flights
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110Reviews0Q+A10Room tips
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Popular mentions
Born A Traveller wrote a review Oct 17
16 contributions
+1
We stayed here with friends after the lockdown, the food was good, the rooms were nice with big beds, it was worth a trip breakdown after 10 days on the road. I can’t recommend this one place enough. Thanks to Lawrence and Jessica for hosting us.
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Date of stay: August 2020Trip type: Traveled with friends
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Willis Tabaruka wrote a review Oct 14
1 contribution
Absolutely wonderful resort! if I am lucky enough to have a return visit to Kabale Lake Bunyonyi,Lake Bunyonyi Rock Resort will definitely be my first choice place! We enjoyed the breakfast, boat cruise, The manager was so helpful together with the restaurant attendants. What a nice memory and experience!
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Date of stay: October 2020Trip type: Traveled with friends
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John K wrote a review Aug 2020
2 contributions
Had a fantastic moment at Rock resort. Fresh meals, quiet ambience, heavenly views from cottages and an amazing customer care. I have visited many places in Uganda but this is one of my favourites. I wish to visit again soon. John kamili
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Date of stay: July 2020Trip type: Traveled solo
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Response from Tengyera Jesca, Owner at Lake Bunyonyi Rock Resort
Responded Sep 1, 2020
Dear John Thank you for taking your time to review us,it was great pleasure hosting you. thank you again looking forward to hosting you again and again Jesca
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Uganda Excellent Adventure wrote a review Apr 2020
Kibale National Park, Uganda105 contributions
Perhaps the most quiet Resort on the lake. Rock Resort, is accessible , by both water and Road, has excellent view of the Lake , and has engine boats for clients who want to make lake explorations. For Mammal Lovers, a patient and kin observation, a swamp oater is the the commonest. They have wonderful Rooms, both on water, and at the Bank. Wonderful and caring staffs, They offer budget type of service , but at a far high end level.
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Date of stay: February 2020
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NATASHA wrote a review Feb 2020
6 contributions
+1
I had the worst customer service with these people! I made a reservation with a lady called Jessica literally 2 weeks in advance via telephone on 0752 421519 which is listed on their website. I went ahead to send her an email confirming the booking for the King room which she had offered at $120 per night. The reservation I made was for 2 nights. I even made a telephone call the day before we set off at 4:45 pm to re-confirm our reservation. So we get there to the hotel, we are greeted warmly by the manager, given warm towels, Juice and basically information about the hotel. I register my details and guess what..... we are taken to a room THAT I HAD NOT BOOKED!! So I talk to the manager on ground and show him the thread of emails I had been sending to Jessica. The manager then tells me that Jessica is the Hotel Owners wife and that she did not consult with them first to confirm the availability of the room. When I call Jessica to complain, she says that the room attendants on ground somehow mixed up my reservation with another. So I ask her in all sincerity which hotel she has ever seen or been to where ROOM ATTENDANTS handle reservations to which she fails to reply.Basically it was clear that there was no coordination between the two. So I tell Jessica to either waiver off the $120 dollars or give us a discount for the first night and then pay the full amount after we have been moved to the King Room. So get this, she tells me that In this case, the only option for me is to check out and look for alternative accommodation because we have to pay the full amount for both days. Like who says that to a client who has reserved a room 2 weeks in advance and with evidence of a confirmation via email. To add to that we were tired and hungry. So 45 minutes after arrival, we check out of Bunyonyi Rock Resort and go to Arcadia Lodges in Bunyonyi where we are given a beautiful self contained Cabin overlooking the lake at $150. The manager there gave us this offer after I narrated to him my sad ordeal. In my opinion, the people here are not well conversant with the hospitality industry and clearly need more training. After such an experience, I do not think I can ever go back to this place. I have attached evidence of my communication with Jessica.
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Date of stay: February 2020Trip type: Traveled on business
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Response from Basiima Robert, Owner at Lake Bunyonyi Rock Resort
Responded Feb 24, 2020
Dear Natasha, Thank you so much for your feed back i sincerely apologize for the inconvenience caused and the disappointment but it is good to hear that you enjoyed your stay in the end . I can assure you that it is possible to for any one to make a mistake it only depends on how some one owns it and provides a current possible solution i agree that the room that you wanted had a ready been given to other people of which i must a apologize for.How ever i have to be honest with you when the manager addressed to you that a room you wanted had been taken by other people and that you would be changed the next day the only option you asked for was to waive away the payment for the first night which was not fair, all our rooms are the same and have the same price only that some rooms have better views and honestly you never asked for a discount.that is why i had to tell you to try with our neighbors since you don't like the room you were given . Secondly when you were given the invoice to make a payment to confirm your booking you were not willing to make the payment i even talked to you on phone and asked you to send us an email stating why you are not able to make a deposit and request to pay on arrival you didn't. we don't want our clients to feel cheated or pay their money unwillingly all this made us give you the solution of letting you find where you would be comfortable and this was not meant to offend you rather make you enjoy your visit to Bunyonyi. We would have loved hosting you and serving you how ever it didn't work out i can promise you that your review has been put into consideration and we have learned from it we very much embrace learning and we are learning day by day and we have set a high standard for our selves and we are committed to achieving it and provide first class services to our guests Regards Jesca
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PRICE RANGE
$170 - $222 (Based on Average Rates for a Standard Room)
LOCATION
UgandaWestern RegionKabale
NUMBER OF ROOMS
14
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Frequently Asked Questions about Lake Bunyonyi Rock Resort
What are some of the property amenities at Lake Bunyonyi Rock Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Lake Bunyonyi Rock Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Lake Bunyonyi Rock Resort?
Yes, free parking is available to guests.
Does Lake Bunyonyi Rock Resort have an airport shuttle?
Yes, Lake Bunyonyi Rock Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lake Bunyonyi Rock Resort have any great views?
Yes, guests often enjoy the lake view available here.