We stayed here with friends after the lockdown, the food was good, the rooms were nice with big beds, it was worth a trip breakdown after 10 days on the road. I can’t recommend this one place enough. Thanks to Lawrence and Jessica for hosting us.
Absolutely wonderful resort! if I am lucky enough to have a return visit to Kabale Lake Bunyonyi,Lake Bunyonyi Rock Resort will definitely be my first choice place! We enjoyed the breakfast, boat cruise, The manager was so helpful together with the restaurant attendants. What a nice memory and experience!
Had a fantastic moment at Rock resort. Fresh meals, quiet ambience, heavenly views from cottages and an amazing customer care. I have visited many places in Uganda but this is one of my favourites. I wish to visit again soon. John kamili
Perhaps the most quiet Resort on the lake. Rock Resort, is accessible , by both water and Road, has excellent view of the Lake , and has engine boats for clients who want to make lake explorations. For Mammal Lovers, a patient and kin observation, a swamp oater is the the commonest. They have wonderful Rooms, both on water, and at the Bank. Wonderful and caring staffs, They offer budget type of service , but at a far high end level.
I had the worst customer service with these people! I made a reservation with a lady called Jessica literally 2 weeks in advance via telephone on 0752 421519 which is listed on their website. I went ahead to send her an email confirming the booking for the King room which she had offered at $120 per night. The reservation I made was for 2 nights. I even made a telephone call the day before we set off at 4:45 pm to re-confirm our reservation. So we get there to the hotel, we are greeted warmly by the manager, given warm towels, Juice and basically information about the hotel. I register my details and guess what..... we are taken to a room THAT I HAD NOT BOOKED!! So I talk to the manager on ground and show him the thread of emails I had been sending to Jessica. The manager then tells me that Jessica is the Hotel Owners wife and that she did not consult with them first to confirm the availability of the room. When I call Jessica to complain, she says that the room attendants on ground somehow mixed up my reservation with another. So I ask her in all sincerity which hotel she has ever seen or been to where ROOM ATTENDANTS handle reservations to which she fails to reply.Basically it was clear that there was no coordination between the two. So I tell Jessica to either waiver off the $120 dollars or give us a discount for the first night and then pay the full amount after we have been moved to the King Room. So get this, she tells me that In this case, the only option for me is to check out and look for alternative accommodation because we have to pay the full amount for both days. Like who says that to a client who has reserved a room 2 weeks in advance and with evidence of a confirmation via email. To add to that we were tired and hungry. So 45 minutes after arrival, we check out of Bunyonyi Rock Resort and go to Arcadia Lodges in Bunyonyi where we are given a beautiful self contained Cabin overlooking the lake at $150. The manager there gave us this offer after I narrated to him my sad ordeal. In my opinion, the people here are not well conversant with the hospitality industry and clearly need more training. After such an experience, I do not think I can ever go back to this place. I have attached evidence of my communication with Jessica.…