In an idyllic setting on the lake. Room was good (although the hot water went off once) Lovely grounds and friendly staff, a most enjoyable four nights. A beautiful view, with a glass in hand, from the deck near the bar. Would love to go back.
We pulled up here for our 2nt stay, first thoughts were OK, not greeted well but we’d hold judgment & see if it gets better. Wasn’t greeted nicely at all, rooms wasn’t ready as had flooding, OK fair enough, we’ll chill and have a drink. Each chair had a broken leg, table also broken and the service wasn’t the typical Ugandan friendly. The staff were like they had given up on the place & lost all hope. We parked in our rooms and they were not nice at all!. On a plus side the view is lovely. Rooms weren’t ready 2hrs later and thankfully our guide got us moved to much better accommodation where the stay was amazing with awesome views. Happy ending for us, so glad we didn’t actually stay!
Really comfortable place. Clean and comfortable. It spreads out over multiple levels so even when lots of people it doesn’t feel full. Good food and extensive menu. Possible to swim in lake or hire boats.
The place is good for the wait the Gorila Encouter! Rooms are satisfactory! Bath are good, very hot water! The lodge is well placed, with a wonderful view of the lake! The staff is very nice!!! Cleaness ok!
We had to spend 3 nights and the only positive thing is the incredible view and location on the lake. We stayed in cottage 1 and the room is very basic, we noticed that you can feel the electrical current through the hand held shower. The internet is pretty much non existent and extremely unreliable. We ate steaks at the restaurant and unfortunately got really sick the whole night. When I addressed the issue with the restaurant staff the next morning, no one cared or apologized for our inconvenience. Service for lunch or dinner is very slow, which can be explained by the fact that the majority of the personnel is downstairs on their phone or just pretending to be busy. This place needs a facelift and management makeover!