I spent two nights at the Riverside Resort Hotel at the end of March. There are two things about this place that make it really exceptional: the staff and the garden. I have never seen such hospitable staff in any other hotel - at all times, the staff was nice and helpful. After we had already left the hotel and had travelled onwards to a different hotel at Lake Bunyonyi, the hotel manager - Miss Monday - was so kind to even bring Rolex as a breakfast for our return trip to Kampala. I had never witnessed such great customer service in any other hotel. The other great thing about this place is the garden. If you love nature, you will surely find peace of mind there and happily spend time in the garden reading or just relaxing. What was also good (or shall I say great?) was the food: fantastic Rolex, rich breakfast, dinner and lunch at affordable prices. Some small things could be improved - for example, they could install sockets next to the mirrors in the bath to make it possible to shave. Or they could keep games that they borrow out to guests (maybe they already do - I never checked, but later on found out that other hotels have and promote them). These are very minor things though and didn't cloud the overall great impression of this place. I would recommend that you go for the top room with balcony - it costs a bit extra, but the view and the balcony is fantastic. When you are there, don't forget to visit Makanga Hill and enjoy the view over Kabale!…
Fantastic location, just outside Kabale town centre but really close to lake Bunyonyi and a not to far from the main entrance gate to the gorilla nature reserve. Room was clean and bed super-comfy. They arranged for transfers and helped me get the Gorilla permit ( which saved me a lot of money). The manager and owner were great with me too. Nothing at all was a problem for them.
During our gorilla trekking safari we stayed at riverside resort hotel kabale for a number of nights,the hosts were so mature on how to handle guests and every one was responsive to our needs.All rooms were clean white white bed sheets ,towel and bed cover.what made my life simple at this place we did not carry cash since were told they have a credit card machine .the hotel is in an easy reach area from kigali to all tourist destinations of south western Uganda which was a magnet that let us to stay longer.Food was always prepared and served in time as well as break fast.i real recommend this new facility for those looking fourth to travel in this area near lake Bunyonyi and gorilla trekking destination.
I stayed at this hotel for a month and absolutely loved my stay. My room had a balcony that overlooked the beautiful garden. The staff is incredible and Mabel went out of her way to take great care of me. For my birthday the staff surprised me with a giant pizza and sang happy birthday. If I was ever in need of anything the staff went above and beyond to ensure I had a comfortable stay. The Wifi is the best you will find in the area. If you are looking for a very nice and quiet place to stay surrounded by a beautiful garden, staffed with the best people in Uganda, I highly recommend Riverside Resort Hotel Kabale.
We got a very nice treatment, Our host Shiela was so happy and kind, the place was neat and silent, good gardens and warm clean bed. This is the best place in Kabale I will be back in April and expect a lot more.