Our third visit to this hotel and it continues to improve. The accommodation spotless, food great and the staff really helpful especially Ana. We had a very early flight home having to leave the hotel at 5am and were provided with a cold breakfast selection to take with us Already planning our next visit and will,probably try the “endless privileges” which is good value if you want to mainly stay around the hotel
My stay was a business purpose and I have to admit that I was already thinking to schedule another stay for private. This is an amazing resort with a high level of service very customized. A waitress is always available for any kind of demand. From the beginning to the very end of my stay, this person was at my service. Amazing
It was a difficult decision to book The Zoetry as some of the reviews aren't great, but after emailing Ana (the guest experience manager) we felt slightly more reassured. The hotel is located in an isolated spot, so if you want facilities nearby, book elsewhere. The historic building is beautiful and has been restored and renovated with real care - it is stunning. We stayed in a Ponent Deluxe room on the Endless Privileges package and whilst it was expensive, we enjoyed knowing there would be no additional costs. The room was spacious, clean and modern with beautiful bed linen. The Endless Privileges was perfect, we had some great food and drink all included in the package. Perfect! There are of course some downsides which need to be addressed such as: - The service is slowwww, very slow, and staff don't acknowledge you until they are ready to serve you (especially at the bar area). A polite greeting would have helped. - Some areas around the pool are muddy, so it's a bit odd to get up off the sun bed to be walking in mud! - There is an abundance of wasps and flies that are everywhere - including crawling on the breakfast buffet. More needs to be done to try and cover food where possible as it looked very unhygienic. Avoid the sugar straws as you end up getting invaded! Ana, the Guest Experience Manager is wonderful, she is there to make sure you have a perfect stay and she works extremely hard to please guests. Thank you Ana for your recommendations, helpfulness and commitment to your role. Also the bar manager in the outside bar was superb, he remembered our drink preferences and delivered them promptly. Yes, we would return and certainly on the same package. We stayed for a week, but would happily return for a short stay to get some rest and relaxation and to be looked after. So if you are thinking of booking, check out the location to make sure it fits your needs - then don't hesitate to book!…
I just simply loved this place. Everything from the food, to the pool and beds, to the spa and treatments. I keep looking at dates to return. This was just a perfect relaxing break. The staff were always helpful and even if a bit slow with service, it didn't matter as you were happy to just sit and take it all in.
We had a nice stay in this "finca style" hotel. Situated 20-25 minutes from Palma in a nice park with historic main building, windmill, chapel, lots of accommodations nicely spread in the park, giving relaxing atmosphere. Car is needed. Besides the SPA, there are 2 outdoor swimming pools, surrounded with plenty of "relax beds", some even for 2 persons. On each bed you will find a "rolled up" towel, meaning bed is free to be used. Used towels are removed from the beds and a fresh towel is put back on the bed. Great service ! Nice pool bar and lunch service, friendly staff. We stayed in Potenta Junior Suite, nice, clean room with small terrace. There are 2 restaurants, Es Mercat and a tapas restaurant. Both are included in half board and "à la carte". Menu remained the same during our stay, but plenty of choice, just the "lamb" was for at least 2 days not available. Nice breakfast buffet and coffee and warm breakfast served at the table. Service was except for one morning perfect. Active "bar service" in the main part of hotel is missing, first day, we waited very long. Also some olives or nuts, would be welcome. Correct check-in and very nice check-out, including lunch box as we left early in the morning.…
The place is beautiful (i have been here previously when it was a Hilton) but gosh there is a serious management problem. I am currently waiting for room service breakfast for almost an hour. No one is answering phones - neither at reception nor restaurant. While the staff are nice and well meaning they are all clearly out of their depth. Which is surprising as many have been here for a long number of years. I appreciate that there seems to be some tech company here these days but as we are literally in the middle of nowhere its not like people showed up spontaneously. What a shame that the management have let the whole place down.
We had an amazing time at Zoetry! The property is so beautiful and special, it’s really tranquil and relaxing. The different areas, pools and activities will you give all the options you need. The food was amazing and they hosted a barbecue, that will probably stay the best of my life. Special thanks to Anna, the guest experience manager, who is sent from heaven!
Superb welcome on arrival from Ana who immediately took our bags from us, relaxed us with some drinks and then gave us a tour of the hotel and grounds. She's an absolute credit to the hotel and always available to help. Our room was a potent room and very comfortable and cleaned daily. Food for us was inclusive as part of their privleges package making everything super easy and tasty. Would love to return and thoroughly recommend for a relaxing break with good access to the island.
Beautiful hotel. The windmill and Chapel are also stunning. Reception staff excellent and good food. The hotel also offers a bike hiring service and nearby beaches are not too far away. Would happily stay again.
A truly wonderful hotel using utterly charming & historic buildings just south of Llucmajor. Beautiful blend of history with original artefacts in the wonderful old parts of the hotel. Newly built rooms are large & superbly appointed. Pool with adjacent bar excellent & larger pool nearby ideal for swimming. Tennis courts well maintained & luxurious spa in basement with indoor pool & good range of treatments. Highlight for our family was truly outstanding private 7 course tasting menu with Mallorcan wine which was almost beyond words. Organised by the wonderful Ana & thanks also to her incredible attentive team
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing