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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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125 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Fort Macleod, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently returned from a wedding in Sylvan Lake and stayed at the Best Western down by the lake shore. It was lovely. Our room was beautifully appointed and very clean. There was everything there that you could want and if you need anything else the staff and house keeping staff were there to help. Great location within walking distance... More 

Helpful?
Thank shannonhulley
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I usually review after staying at a property but this time I feel dissatisfied that I have to write this during our stay. We tried to checked in on July 20 around noon but our room wasn't ready. Totally understandable since the front counter agent said that check in was at 4pm. What bothered me was when she was checking... More 

Helpful?
Thank Shelly B
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We take every review whether good or bad to try and improve and make everyone have the same experience. I am sorry for how you felt treated at check-in and will certainly make sure this is rectified and further training is done to make sure every guest feels welcome. I will also make sure with... More 

Edmonton, Canada
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We were pleasantly surprised with what a nice hotel property this was. The hotel is quite new - so everything is clean and the decor is modern looking. It is located right across from the lake and we had booked the lake-view room so we had a very nice view of the lake, the lighthouse and the waterslides. This is... More 

Helpful?
Thank Sherry S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

What a great review of our hotel. You have covered everything that we recommend about visiting our hotel. So nice to hear we are meeting ours goals and welcome everyone to visit and hope you as well come and stay again. More 

Drayton Valley, Canada
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very lovely hotel. Hotel was within walking distance to almost every amenity. Pool and hot tub were very wonderful. Continental breakfast in the morning was very delicious. King room was very spacious, and the bed was super comfortable! Price was a bit steep, but I'd pay it again. STAFF WAS AMAZING! So friendly and professional.

Helpful?
Thank MichelleCartwright
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review of our hotel. It is nice to hear we are doing our job. The lake and beach front being across the street make it the perfect place to enjoy your summer trip. We also are well located with an easy walk to many restaurants. We hope you come and visit again. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This was a good hotel with the necessary amenities. The pool was a bit cold but otherwise, everything was good. The cost is nearly double of other hotels in Sylvan but it is the only one near the beach with a pool.

Review collected in partnership with Best Western

Helpful?
Thank lorimV3543PF
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review is greatly appreciated. We like to hear all comments so we can continually grow, making sure we can make every ones stay great and have them as repeat guests. We would love to have you stay with us again. More 

Calgary, Canada
Level Contributor
213 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Located across the street from the beach, this small hotel was clean, and the staff were really friendly. The pool and hot tub are not large, but again the beach is across the street. The decor and amenities associated with Best Westerns were all present and accounted for. There was a slight glitch with the first room we were given,... More 

Helpful?
Thank BenLar137
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We strive daily to make sure all rooms are ready for guests arrival but as you encountered things still happen. So glad to hear it was readily fixed so you could enjoy your stay with us. We are located right across from the beach so easy to enjoy a day at the lake. More 

Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 13, 2016

A group of 17 families stayed 2 nights for a sports tournament in Red Deer. We we treated very well by all staff. Rooms were a good size and very clean and comfortable. Breakfast was great and endless beverages and cookies were appreciated greatly! Cost was reasonable, less that comparable hotels in Red Deer and the 15 drive to our... More 

Helpful?
Thank calgarycrew2016
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review. It is so nice to get reviews that recognize the hard work of everyone who works here. We strive daily to make everyone's stay the best it can be. We sincerely hope you come and stay again in the future. More 

Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

We spent one night at the Best western in sylvan lake and were pleasantly suprised. The staff are extremely helpful and helped us store our bikes in a secure place. The rooms are very clean and beds are comfortable. The hotel is well situated to explore the town and the lake. Would highly recommend this place to anyone.

Helpful?
Thank Kipux
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your kind words and recommendation. We strive everyday to make everyone's experience as you found it was for you. If you are back in Sylvan please stay again. More 

1 review
5 of 5 stars Reviewed May 23, 2016

Beautiful, clean room with a view. Staff was very friendly and helpful. We had a wonderful time! The location is central to pier in Sylvan Lake and close to restaurants, the beach and the water slides.

Review collected in partnership with Best Western

Helpful?
Thank daleg655
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review was greatly appreciated. We definitely are located well being across from the lake, beach, pier and water slide. We have great walk-ability to many restaurants and shops. Hope you stay again this summer to enjoy all that we have to offer. More 

Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed May 14, 2016 via mobile

Stayed for my first time, this week. Very restful visit which is what we we're looking for. Anne and Chelsea will provide awesome client service when you call in and on your check in. This is a really busy lake during the summer months, but I just discovered it's an awesome place to visit "off season". Great town, that still... More 

Helpful?
Thank Micheal C
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review on the hotel and the staff. We appreciate knowing that we are meeting your expectations and you had a great stay with us. Summer is is upon us but knowing you enjoyed your stay was a pleasure to read. Please come and stay with us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Location: Canada > Alberta > Sylvan Lake
Price Range: $119 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 2.5*
Number of rooms: 72
Reservation Options:
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BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta
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