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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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134 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Fort Saskatchewan, Canada
Level Contributor
69 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Perfect location within walking distance to beach, shopping, and a ton of bars and restaurants . Staff very friendly. Room was clean and spacious and had an awesome view of the lake. Breakfast was a bit sparse in the morning as there was a convention staying there and so many people eating that they couldn't keep up on the demand.

Helpful?
Thank Schrodes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We appreciate each and everyone and use them as a training tool to help make everyone's experience a pleasure. We thank you for staying with us and would like to invite you to stay again with us. More 

Edmonton, Alberta, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel, with lovely decor, very welcoming and comfortable. We arrived 2 hours before check in, but our room was ready for us. Was a bit disappointed that the lakeview room is only a partial lakeview, as there is a big condo between the hotel and the lake. Is more of a "waterslide view". But what we... More 

Helpful?
Thank Donna M
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your response. I take all things into consideration and your review will give us room for discussion. So glad you enjoyed our hotel and location. Please come and stay with us again. More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

Really enjoyed our stay. Very clean, reasonably priced and pet friendly facility. The location is perfect & the staff is excellent. They serve excellent hot breakfast every morning! We will definitely go back to this hotel again & would refer their name to our friends and family!

Helpful?
Thank A TripAdvisor Member
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you your review and so pleased you enjoyed your stay with us. We hope you stay again with us so we can continually make your visit the best it can be. Pets are most welcome and being close to everything we hope guests all have their expectations met. More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent location with easy walking access to the beach and the GoKarts. Walking access to the Big Moo for ice cream and some great local restaurants. This is the end of Lakeshore drive you want to stay on. We stopped in Sylvan Lake for one night and found the hotel very comfy and clean.

Review collected in partnership with Best Western

Helpful?
Thank Katherine L
Taipei, Taiwan
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 17, 2016 via mobile

Stayed there for one night with hubby and two dogs. It was their (dogs) first hotel stay. So happy to find out that this hotel allows dogs. There is a 20$ fee for their stay and we got two doggie bags with treats and poop bags. I thought that was a super nice touch! The rooms were impeccably clean. I... More 

Helpful?
Thank ElenaPoe
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your stay with the puppies. We try to make it a great experience for everyone pets included. Our location does make it easy for all guests to enjoy what Sylvan has to offer. Look forward to your next stay. More 

Saskatoon, Canada
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 17, 2016

I have stayed here multiple times now. The rooms are spacious, with great amenities. The hotel has free parking, wifi and full breakfast. The hotels is also pet friendly. It has a swimming pool and hot tub. Found staff to be friendly and accommodating.

Helpful?
Thank GB S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

It is repeat guests like yourself that truly let us know that we are continually keeping up with our jobs, that being meeting your expectations. Thanks for the great review. See you again. More 

Olds, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2016

Everything about this place was excellent. Friendly courteous staff, hot breakfast, clean rooms. The location near the beach was very convenient. Rooms quiet. Only complaint--parking lot crowded because of how many people were enjoying this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Linda F
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review!! It is gratifying to know our hard work and goals are recognized as is our great location. Being so close to everything does represent the crowed parking lot but we do try to make sure those who park there are our guests. Please join us again. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 4, 2016

We stay at this Best Western every year. It is always clean and we find everything working well. This year it was noticeable how pleasant the staff were. The cleaning staff were bright and cheerful, the breakfast staff were very accommodating and the front desk staff were helpful and happy to see us.

Review collected in partnership with Best Western

Helpful?
Thank Bill D
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you! It is so nice to hear returning guests experience the same every visit. We strive to make your visits feel like your at home. Look forward to your next visit. More 

Calgary, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2016 via mobile

Nice hotel right across the street from the lake and waterslide (though waterslide to be replaced by a park in 2017). Rooms are spacious enough and clean and everything worked as it should. Fridge, microwave, coffee maker (Keurig) in room and hotel has pool, jacuzzi, exercise area. The included breakfast was fairly good with the standard selection + waffle machines.... More 

Helpful?
Thank OFBHockey
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. Thank you for noticing how well the hotel is kept up, this makes the staff feel they have done a great job. We are very well placed next to everything you need for your summer holiday. Please stay with us again. More 

Fort Macleod, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2016

We recently returned from a wedding in Sylvan Lake and stayed at the Best Western down by the lake shore. It was lovely. Our room was beautifully appointed and very clean. There was everything there that you could want and if you need anything else the staff and house keeping staff were there to help. Great location within walking distance... More 

Helpful?
Thank shannonhulley
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review makes our job feel greatly appreciated. We try daily to make everyone's stay special so we were glad to hear you felt that way. Being right across from the lake and nearby all the happenings in Sylvan we hope attract guests to stay with us. Please come again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Location: Canada > Alberta > Sylvan Lake
Price Range: $99 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 2.5*
Number of rooms: 72
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BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta
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