Calle Mujica No.9 e/ Colon y Maceo, Santa Clara 50100 Cuba
Hotel America
227 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Breakfast was included in our order - it was the worst breakfast we have had on our entire 1-month trip to Cuba.
The understand lunch was also really disappointing.
We eat another lunch which was okay - satisfactory.
Our room had no windows. However, it was the biggest when we came with two children.
They were very nice at check-in and check-out and if they questions we had.
So ok hotel. Eat elsewhere in town.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip:Spis andre steder i byen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nice, a bit older. New sheets and towels are a must! The restaurant is good. I'm not sure why they don't have basic fruit and vegetables that I see everywhere on the street for sale. Some staff are inefficient. They should be retrained for customer service. The glass doors in the restaurant are always dirty. Even the front doors of the hotel. These are small things and can easily be changed. Thx
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atención al cliente Dirección , Atención al cliente/recepción at Hotel America
Responded Sep 9, 2024
Good morning, thank you for writing your opinion about the hotel and the services received. We apologize for what happened and we are already working so that situations like this do not happen again. We hope that you will choose us again in the future. Greetings and happy day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Owner/ Manager only appeared to dispute our 2 night stay bill, on checkout. Lack of good daily management all too apparent.. Centrally located, near main square. Small room.Not checked. Shower drain blocked- failed to spot water flowing over the narrow lip, into the bathroom, into the bedroom, into the hall… Low ceiling breakfast room.Unsupervised waiter deafened us, both days, by non stop blending gallons of fruit juice, with the kitchen a swing door behind him. Coffee- ask for a refill- 3 euros please. Breakfast sparse and forgettable. Dinners too. Surly staff. Pool should have been ok, apart from the blaring music to the non existent people at the pool. Worst hotel we stayed in in Cuba. But good management would improve it..
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Maggy López, Atención al cliente/recepción at Hotel America
Responded May 30, 2022
Good morning, thank you for writing your opinion about the hotel and the services received. We apologize for what happened and we are already working so that situations like this do not happen again. We hope that you will choose us again in the future. Greetings and happy day.
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This hotel is located in one of the side street behind the main square. This hotel is not a colonial Building. A normal 3 storeys Building. My room look like newly painted, no window (it's better for me to keep the noise away from outside ) Everything is absolutely 2-3 stars。But aircond has a noise like water dippping. Very annoying. So they change for me. The second room has a window, But too noisy from the street, the door lock not working well, the electricity plug felt off, the bedsheet has stain, the WiFi couldn't connect, So i ask the reception to change, her attitude was so rude Just say no. Said i changed Once. This is low season, hotel was empty. She Just refused to change. Right in the main square there are hotel centro, colonial building, outlook is impressive. Price similar to hotel America, Unfortunately it was my first choice but already full. Avoid this hotel, no offence.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atención al cliente Dirección , Atención al cliente/recepción at Hotel America
Responded Nov 13, 2023
Good morning, thank you for writing your opinion about the hotel and the services received. We apologize for what happened and we are already working so that situations like this do not happen again. We hope that you will choose us again in the future. Greetings and happy day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This "hotel" is one of the worst where I've stayed. I didn't expect the same experience of hotels in other countries, but neither did the disaster of this site. It's actually a Motel and bad. The room was clean, considering it was Cuba. The air conditioning had its own personality, quite erratic and noisy. By alerting the administration, I was treated in an rude and unPro form. The bathroom toilet was cluttered and it took hours to fix. The food is typical of what is today in Cuba. Coming from Mexico to arrange business, I was surprised at the level of deterioration in the city itself. A horror.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Evite el sitio a todo costo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It has been a happy stay. We have come to the Book Fair, and being able to stay here is a very comforting experience. The rooms are very comfortable, the food is exquisite and varied, and the attention of the workers is very good and warm. This is the third time I have stayed here at a Fair, I always prefer it. And I recommend it.
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Date of stay: March 2024
Location
Service
Trip type: Traveled as a couple
Room Tip:Pida eperlán de pescado. Es exquisito!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service, very friendly and helpful. The rooms are very clean and the variety of the food is pretty good. The pool service has great food and the music is good. The restaurant offers breakfast, lunch and dinner, and offers great variety.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atención al cliente Dirección , Atención al cliente/recepción at Hotel America
Responded Aug 27, 2024
Hola! Muchas gracias por escribirnos sus criterios sobre el hotel y los servicios que brindamos. Nuestro equipo de trabajo se siente complacido de que tenga una imagen tan positiva del hotel pues trabajamos para lograr la satisfacción de todos nuestros clientes. ¡Esperamos que repita su visita, muchas gracias por elegirnos! Tenga usted un feliz día, saludos.
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Very good standard. Nice rooms. Good shower and toilet. Good breakfast. Very friendly staff. Can really recommend this hotel. Very good standard. Nice room and bath and a very nice staff. I really recommend this hotel. I World choose this hotel again.
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Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel America is more a business than tourist hotel but is still a great place to stay. Close to the downtown area and a great assortment of Paladar's. Breakfast in the restaurant is good but be there early because the choices become limited later in the morning. The restaurant doubles as a comfortable bar along with the one at poolside. Very pleasant staff.
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Date of stay: February 2015
Rooms
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lazaroytc, Especialista en Calidad at Hotel America
Responded Apr 16, 2015
Muchas gracias por elegirnos para el disfrute de su tiempo de vacaciones. Contamos con una localización privilegiada hacia el centro de la ciudad de Santa Clara, cerca de los principales atractivos turísticos. Lo invitamos nuevamente a que nos visite. Thank you very much for choosing us to enjoy your vacation time. We have a prime location at the center of Santa Clara city, close to major tourist attractions. We invite you to visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I flew into Santa Clara at the beginning of an overland tour and I wanted to treat myself to a nice hotel at the start of the trip, in view of the time and stress involved with the first day, following a long flight. I was not disappointed with this hotel. You might refer to this as a "boutique" style hotel.. It appears to be the only truly modern hotel up to international standards located right in the middle of town. . The room was small but very nicely appointed, with apparently recent upgrades. The staff were friendly and helpful.
Most importantly, the swimming pool is sufficiently large that you can get some exercise here swimming laps. I went in for a dip before breakfast. The water was not too cold and the pool was clean, with slight reassuring whiff of chlorine.
The dining area is small but tastefully decorated. The dining room staff try hard.
This hotel is good place to start or end off a Cuba trip.
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Date of stay: December 2014
Value
Rooms
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay was arranged by a tour company, so I had no hand in making the arrangements. But they do have telephone and internet so you should be able to contact them with either.
There are more places to choose from in the Santa Clara area.
LOCATION
CaribbeanCubaVilla Clara ProvinceSanta Clara
NUMBER OF ROOMS
27
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