Gorgeous location beautiful beach friendly staff. Would highly recommend if you are looking for a resort vacation. Anguilla has great beaches restaurants and food. Very easy to get to and back as well.
Malliouhana provides all one could want for: spacious, comfortable rooms & bathrooms, gorgeous beaches and pools, excellent non-motorized water equipment & gym, well-maintained tennis & Pickleball courts, and the loveliest staff we’ve experienced. And who can forget the amazing sunsets every evening.
We travel all over the world all year, service was terrible, they take advantage of guests. We had to stay extra night b/c of their mistake and were charged $2,500 for the night. We had several couples with us that will never go back.
The beach was gorgeous, the pool was amazing, the room was lovely, and the food delicious -- but it was the service that will make us come back. The tremendous service started before our stay -- when the concierge followed up on my email from more than a month earlier that mentioned my plans to think about restaurant reservations after New Year's. And then we knew that the resort really valued service when the manager took the time to talk with us individually when we arrived. EVERY SINGLE PERSON we talked to couldn't have been nicer and more helpful.
Staff was wonderful, warm, gracious, friendly. Facilities beautiful and excellent, with two spectacular infinity pools and a few beach front spaces with chairs, umbrellas, towels, etc. We were in a spacious and beautiful ocean view room, well appointed. Food, which generally was of high quality, is not very imaginative or "gourmet" and is expensive, as is true in other places on the island.
Just returned from an amazing stay at the Malliouhana Resort. We were there with our entire family, including 4 very young children. The staff was exceptional, the rooms were spacious and lovely, the views were spectacular and the atmosphere was warm and friendly. It was truly the perfect vacation and we look forward to returning.
My wife and I spent a week at Malliouhana for our Babymoon and had a fantastic time overall (with some caveats). This hotel is home to one of the most spectacular and photogenic places in Anguilla. The sunsets are magical and the elevated location of the hotel creates an immersive view of the blues in the ocean. Meads bay is the perfect location to explore Anguilla! The hotel is designed perfectly for its setting, the pool area is beautiful and lined with palm trees creating a visual oasis. The rooms are generously sized and well appointed with excellent washrooms (toto toilets, double sinks, etc). The breakfast is out of this world, make sure you swap out the breakfast potatoes for the homemade hash brown! The food in general is very good, slightly higher priced than some of the other spots in Anguilla but on par with higher end locations. The Malliouhana provided a delicious cake on check in to celebrate our baby moon and upgraded our arrival transportation from the airport to the hotel, which was truly appreciated! This hotel is close to a 5 star in my opinion, but does lack in the service vs what I believe is their competition on the island: the Four Seasons and Belmond properties. We visited both of these properties for breakfast/lunch during our time in Anguilla and there is a noticeable difference in service from arrival to departure. At the Malliouhana, outside of the pool staff, most of the other staff seemed uninterested and disengaged which left my wife and I with a bit of an unusual feeling at times. Compared to hotels we’ve visited in a similar price range, it was surprising to not have consistent and positive engagement with the staff, it felt at times we were bothering them. Outside of the pool staff, we were repeatedly asked for our names and room number over the course of our 7 day stay, which was surprising for a smaller boutique hotel. We found out one evening through chatting with staff that we weren’t extended the invite to the managers cocktail reception and rum/chocolate tasting in the lobby. Coupled with the service, it felt like we weren’t being acknowledged. At departure we had a couple of small corrections needed to our bill, which were swiftly taken care of. However, when I provided feedback about the staff and some specific negative experiences mentioned above, it seemed like we rushed out of the hotel without a care in the world. While there were some clear areas this hotel is in the ultra lux category: primarily the design, location and food what this hotel lacks is service and personalization which IMO is the difference in true 5 star experiences. We ended up booking Malliouhana over the Four Season in this case due to a slight savings and resort credit offer from Auberge’s Cyber Sale. Given my experience, unless there is a material culture change I would opt for the Four Seasons (or Belmond), the difference in price seems justifiable.…
The Malliouhana is a beautiful property and I love the location. It provides walkability to other restaurants and bars which is nice. Leon’s is a standout when comparing to other properties on this stretch of beach. Good food and drink with water sports available. Malliouhana is more authentic and unique when comparing to the 4 season.
Highly recommend Malliouhana in Anguilla for a relaxing stay. The views, room and amenities were amazing. The service was unparalleled and the food was delicious. The hotel is small enough that the staff can greet you by name.
Beautiful property. Excellent location. Amazing island. Slow service, slower than other resorts on the island, most of the time you couldn’t even find help. Plan your days before arrival on your own. The concierge was unfriendly and disinterested and rude. Always seemed bothered when we had questions. I had to pull information out of her rather than her volunteering ideas. The spa couples massage we had was poor. One of the masseuses was very inexperienced and knew not what she was doing. It took nearly 48 hours for them to get back us on whether it was scheduled or not and in that process said they were looking for an outside consultant to do the massage. I assume that’s who did the a poor job. Very disappointed especially with the cost of it being so high. Attentiveness at Leon’s, at the pool, at the bar, and at the restaurant we’re generally slacking. It wasn’t terrible at most of them but be patient, with the exception of Leon’s which was horrible. The setting is wonderful but the service was extremely lacking. It took nearly 2 hours on multiple occasions to get my order brought out. The servers never came to anyone they just talked to each other. The place seemed to lack management. We went Tues - Friday and there was no music being played not live or on speakers. The average wait time for a drink was 45 min. There was never more than 15 couples there, I can’t imagine how they function when it’s busy. Many hotel guests shared the same experiences. Some rode bikes to Best Buy grocery store to buy their own beer because of the difficulty in ordering. End of the day this was not a five star experience that we had hoped for, or paid for. It’s fair to assume these things wouldn’t have happened at the Four Seasons. …
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