I absolutely loved staying at Four Seasons Anguilla! I stayed in the Studio Room and it was very spacious. I also loved the balcony with the plunge pool, large bathroom and thoughtful amenities. What Is great about FS Anguilla Is that you don't even need to leave the resort to enjoy your time in Anguilla. All of the pools are amazing, the beaches are beautiful and food is delicious! I also loved the safety measures the resort took during my time there (January 2021).
We stayed for almost 1 week The hotel and villas are very comfortable, with everything that you need on your holiday. They have big variety of restaurants with delicious food with very profesional and fast service The best part of this hotel is their staff, from management to all the employees. From the 1st moment we arrive until we left they care to achieve all our expectations and requirements with the best level I really recommend to everyone who wanna go to Anguilla to stay in this hotel
Spent 2 weeks in late January at the FS Anguilla, and was one of the best vacations we have had. We stayed in one of the villa's, and had a blast! Personal concierge, our own pool and hot tub to ourselves and privacy. The customer service throughout the resort was top notch, and some of the friendliest hotel employees I have ever experienced. Favorite spot to hang out was the Half Shell Beach Bar and Beach! Exceptional service all day long. We came from the Washington State so it takes a bit to get there, but well worth the journey!
The jacuzzi on the porch was inoperable and maintenance could not get it operational. There was wine splattered in the wall of the restroom. I asked twice to have it cleaned and this never happened. Management needs to pay more attention to the rooms and maintenance
My wife and I recently stayed at the Four Seasons Anguilla for four nights to celebrate my 30th birthday. We left happy with our stay overall, after being impressed with the amazing property, gorgeous room, and perfect setting. However, even though the staff was almost universally nice and we didn’t have any big issues, I was slightly disappointed by a lack of personalization and some related service missteps. Arrival: One thing we really loved about Anguilla is that its location offers the best of both worlds. Being right next to St. Maarten, Anguilla was easy to reach from the East Coast, with nonstop flights to St. Maarten (SXM) available from our home airport in Philadelphia, and the option of a quick ferry or flight from there to Anguilla. However, on the other hand, it still feels remote and restful, since the island is quiet, with relatively few hotels and no cruises allowed. We initially booked the Four Seasons group ferry to Anguilla, which runs hourly and is $110 per person, each way. However, we later realized that flights on Anguilla Air Services (AAS) were a little cheaper than the ferry on our dates, so we switched. We ended up booking directly with the airline, since it was cheaper than what the Four Seasons quoted to book the flights for us. Although the plane was incredibly tiny and a little scary at first, flying ended up being a fun way to get from Saint Maarten to Anguilla with amazing views. It was fast and easy (8 minutes in the air), so we’d recommend it. If you use AAS, I would recommend leaving at least one hour between your scheduled arrival time at SXM and the AAS flight, and two hours when doing it in the opposite direction on the way home. The Four Seasons also sent a representative to greet us at the Anguilla Airport and get us set in a taxi to the hotel, which was a 15-minute ride for $30. Four Seasons offers expensive car service to get around the island, but we were fine with using regular taxis to get to the airport and dinners. The taxi drivers were all very friendly. When we arrived at the hotel in the afternoon, the staff was expecting us and was very welcoming. They had us sit in the lovely open-air lobby to complete check-in, with rum punch and cool towels waiting. The staff member who checked us in also gave us a nice overview of the property and its amenities, and we were excited by everything we were seeing. The property is incredibly beautiful, with a muted, chic décor that incorporates clean lines and geometric patterns in a way that works perfectly with the beautiful natural landscape and ocean. Room: Our room (209) was on the 2nd floor of Building 33, which is a perfect location directly next to the lobby. We had booked a Deluxe Ocean-View Studio, so we were very excited when we walked in and realized that we had been upgraded to a Deluxe Ocean-View One Bedroom Suite. We never quite knew why we had been given this upgrade, since it wasn’t mentioned at check-in. I assume it was because we were celebrating my birthday, but I’m not sure, since the number of reviews mentioning upgrades makes it seem that they’re given pretty freely at this resort. An upgrade is great regardless of the reason, but it’s more meaningful if you know it was provided to recognize a special occasion. We also really appreciated a variety of things that were waiting for us in the room, including a birthday dessert and a handwritten card, as well as a complimentary bottle of red wine and some chocolates. The rooms are stunning. They are decorated in a modern, high-end style that parallels the chic exterior design. Everything is clean and calm, in neutral tones of white, tan, and gray that are reflected in the travertine floors throughout. The suite was huge, and included a large living room separate from the oversized master bedroom and bathroom, as well as an extra half bath and small pantry area. The bathroom in particular was huge, with an enormous walk-in shower, separate tub, very large vanity with double sinks, and a walk-in closet with lots of storage space. The large covered balcony with a couch and armchair, two chaise lounges, and heated plunge pool was also a perfect place to spend time. We really had no complaints about the room, and it was helpful that a bellman gave us a quick tour and explained certain things, like the fact that leaving the balcony doors open would turn off the air conditioning. He also explained that the plunge pool (which initially felt pretty cold), could be heated using a timer on the wall of the balcony, and that it would take about 30 minutes to heat up to a comfortable temperature. The ocean view from our balcony directly overlooked the Aleta Pool and landscaping, and we could see the ocean when leaning to the left and looking past palm trees in front of the room. Although this view was quite nice, there wasn’t all that much ocean visible, and the view would probably be considered a partial ocean view or even just a resort view at a lot of hotels. Many of the ocean view rooms at the Four Seasons are like this, with few seeming to have a very direct ocean view. Regardless, the resort is absolutely gorgeous with great views around every corner, so the room view wasn’t a problem. There were some minor maintenance issues when we first arrived, including that one of the bathroom sinks wouldn’t drain, and the safe was not working. I alerted the staff to these on the Four Seasons app, and they were very apologetic and made sure that both were fixed promptly that evening. I was surprised that there were very few outlets in our room. There were no outlets at all near the bed, and there were also very few anywhere else. We had trouble finding enough spots to charge all of our devices. The free wifi also didn’t work well. Not only was it slow, but there were many dead zones even within the room itself. The same was the case throughout the property, where wifi would go in and out at random, and certain pool and beach areas did not have wifi signal at all. On one hand, it was not a big deal, since we were there to relax and disconnect. However, we also chose not to get international plans on our phones and wanted to rely on wifi at the hotel. I found it odd that a beach bag wasn’t in the room automatically, which has been the case at other Four Seasons beach resorts we’ve visited. However, they did happily bring us one upon request. Housekeeping generally did a nice job in keeping the room spotless. However, we were disappointed to find on our first full day that housekeeping never came to clean our room, even though we had been out of the room all day. In general, it’s smart to use the Four Seasons app to request cleaning and turndown at specific times, which I did from that point forward. Corporate Groups: This hotel caters to a lot of corporate events and incentive trips, which is something I was prepared for after reading past reviews. There were several corporate groups during our stay, and they can change the hotel’s vibe to varying degrees. For one, they often host nighttime events in outdoor hotel spaces, which we didn’t mind. The Aleta Pool outside our room was a popular event space that was used for corporate dinner events on two separate nights. We actually enjoyed getting the benefit of listening to the live music they had. There was another corporate group that was much more obnoxious and affected our stay. Although the group wasn’t that large, it was obvious that most of their participants weren’t people who would normally come to a Four Seasons, and would probably be more comfortable at a rowdier all-inclusive resort. They would loudly dominate the pool, discussing how much they drank and partied the night before, and it also wasn’t pleasant to hear their incessant talk about their company. We had to prematurely leave the Sunset Pool one day just to get away from this group, because it was nearly impossible to read with them nearby. Beach & Pool: The beaches and pools at the Four Seasons Anguilla are gorgeous, and are where we spent the bulk of our time. We also loved that none of the beaches or pools ever felt crowded and it was never competitive to find a spot to sit. The central open area near the lobby where the Sunset Lounge and Sunset infinity pool are located is the hub of the resort. To one side, there are the buildings containing the regular guest rooms and suites, as well as Meads Bay Beach and the adjacent Bamboo Pool, which are earmarked as the most family-oriented pool and beach areas. The Aleta Pool is also on that side of the resort, closer to lobby and overlooking the ocean, not adjacent to a beach. On the other side of the resort, where all of the villas are located, is the quieter Barnes Bay Beach. Our favorite pool was the Aleta Pool. We liked that the pool area is large, with lounge chairs nicely spread out so that you can easily get chairs that aren’t right on top of anyone else. The day we were there, the pool was very empty, with just us and a handful of other couples. We also had very attentive service from the staff there, who seemed to take a lot of pride in their work. We also liked the adults-only Sunset Pool. We thought we’d only want to spend pool time at this pool since it would be kid-free, but this was the pool that we had to leave one day because of the loud corporate group dominating the otherwise serene environment. We came back again a different day, and we had a much better experience that time, in line with the quiet adult environment we wanted. We noticed that later in the day, closer to the sunset, kids would often be in this pool. It was disappointing that staff members weren’t enforcing the adults-only policy. We found the beach on Barnes Bay to be very lovely. However, this was the beach/pool location that had the worst service. First, when entering the beach, there was a messy pile of empty boxes and broken beach equipment laying there, and there was initially no staff around to help us with setting up beach chairs/towels, even after we were waiting for several minutes. When someone finally came over, he wasn’t friendly and told us we had to take the only two chairs that were currently open (in a location that we didn’t want), and refused to set up other chairs. After that, service on the beach was virtually non-existent, with the servers rarely around, and one server spending an inordinate amount of time talking to one group, while simultaneously ignoring dozens of other guests for extended periods of time. We loved Barnes Bay, but didn’t love the service there. Regardless of which pool or beach you select, there will be a station with sunblock and fruit-infused water, and staff generally available to set up chairs, adjust umbrellas, and serve food and drinks. They also brought around small treats periodically, such as fresh fruit or mini smoothies, which was very nice. The only thing I thought could improve universally was the frequency of the service at the pools and beach. Although the servers were generally very nice, they weren’t as present as I’m used to, and in one case, we asked for our check and still hadn’t received it or seen our server again after almost an hour had passed. Other Hotel Grounds/Facilities: Outside of the pools and beach, the hotel offers a gym near the lobby and a separate sports center, which offers tennis courts, basketball, and rock climbing. We took a one-hour tennis lesson with the resort’s tennis pro. He was very nice, and I thought he did a great job of making the lesson interesting for both me (who has played tennis for years) and my wife (who had never previously picked up a tennis racket). There is also an oceanfront spa, which we didn’t visit, but it appeared to be set in a very picturesque location right on the water. If you want to leave the resort, the hotel does offer a variety of excursions, both land- and water-based, but we never had any desire to leave the property during the day. Dining: We tried almost all of the hotel’s dining options and generally found the food to be very good. Drinks, on the other hand, weren’t quite as great. We tried many cocktails, but most were too sweet, which made them taste like cheap drinks you wouldn’t expect to find at a Four Seasons for $20+ each. I also didn’t like that drinks were almost always very heavy on crushed ice, and would become watered down immediately on a hot day when the ice melted quickly. Wine was also particularly overpriced, so we were glad we at least bring one bottle of champagne with us from home to enjoy on our balcony. SALT is the main hotel restaurant, which offers breakfast and dinner. The restaurant itself is very pretty, perched right on the water with great views, especially if you can get a window table. We really loved breakfast here each morning, which was included in our room rate. There was a choice between the buffet ($49 per person) and ordering off of a menu, and we’d recommend either option. We really enjoyed the eggs benedict from the menu, and the buffet was stocked with everything you could want, including omelet and waffle stations, freshly cut fruits and juices, and all other hot side dishes, cold items, and pastries you’d expect. Allie’s Hot Sauce at the omelet station is particularly great. The restaurant sells bottles of it for $15 each, and we took a couple bottles home with us. We also had dinner at SALT on our last night. We were looking forward to a nice fine dining meal to celebrate my birthday, but were disappointed to find that the restaurant was loud and chaotic at dinner, similar to how it is during the more casual breakfast service. The service was ok, but the food was not particularly memorable outside of an excellent lamb special I ordered. We also found it irritating that the pace of service was inconsistent and sped up toward the end of the meal, when the staff started rearranging tables around us for breakfast while we were still finishing our dessert and wine, making us feel pressured to leave. SALT certainly wasn’t bad, and we definitely enjoyed all of our breakfasts there, but dinner didn’t reach expectations. We also visited the Sunset Lounge every day, which is a beautiful place to enjoy drinks and sushi. It is particularly popular at sunset because of its perfect views, but it’s also a nice place to come later in the evening, when there is either live music or a DJ from 8:00-11:00 pm each night. We really enjoyed the vibe at the Sunset Lounge, and thought all of their sushi was excellent. The cocktails here were pricey and similarly unremarkable like most others we had at the resort, but the overall atmosphere was really nice. The only things I didn’t love about the Sunset Lounge were (a) there were often people smoking, even though the resort is non-smoking throughout, and (b) the servers were a little distant. We found it really frustrating that even though we had the same server three nights in a row, she never recognized us in any way, and greeted us every time as though we were strangers she had never seen. One of the other guys working there who appears to be a manager did the exact same thing to us. We spent several minutes talking to him one night, only to be greeted two nights later as if we were complete strangers. We had one lunch at the Half Shell Beach Bar on Barnes Bay, which was quite enjoyable. The place is really tiny, with only about five tables and a bar. It was a good experience, where the staff seemed really concerned with making sure we had a nice lunch. The blackened mahi was particularly tasty, and this was also one of the only places we were able to get cocktails we really liked. We left the resort for three dinners, with the help of the hotel for recommendations. We had one dinner at Pimm’s at the Belmond, which was our best meal of the entire trip. We also went to Blanchard’s and Veya for more casual dinners that were pretty good. It was particularly nice that Blanchard’s was accessible just by walking down the beach from the hotel. Staff Service: Staff service is the one thing that can make or break a resort stay for me, particularly at a place like this, where you’re paying for top notch service and a 15% service charge is included with everything. Most of the people who work at this hotel are incredibly nice. Smiles and friendly faces are abundant among the staff, and it makes a difference. However, (with some exceptions) this friendly service had a pattern of not being particularly attentive or personal, which was disappointing. Despite spending almost all of our time at the resort, I don’t know that we ever felt like a single staff member knew who we were or remembered seeing us from day to day. In addition to what I mentioned about the Sunset Lounge, we also had the same breakfast server more than once with no recognition whatsoever, and a similar thing occurred at the Sunset Pool, where servers from one day looked at us like we were complete strangers the next day. It felt like we were much more anonymous at this resort than I would have expected from a Four Seasons. Additionally, when we first arrived, everything seemed perfectly set up to have a stay that felt really special for my 30th birthday, including warm greetings from staff, the room upgrade, and nice birthday treats left for us in the room. It would have been nice to even just simply be wished a happy birthday after that, but not a single staff member did so at any point after our first day prior to checkout, making it feel like less of a special stay than expected. We noticed birthdays being recognized for other guests at the restaurants or pools, so there was inconsistency there and a feeling like we slipped through the cracks. Departure Experience: The night before our checkout, I stopped by the front desk to request a copy of our room folio, where I met Khalida. She asked how our stay had been, and I told her that it was excellent, but that we were a little disappointed on the service side of things. I was really impressed by how nice she was, and how she didn’t miss a beat in apologizing and showing me that she understood and sympathized with the frustration I described. The next day, when we went to check-out, Khalida was there again and said that the Director of Rooms, Laurence, wanted to meet us and say goodbye before we left. Laurence was also so nice, immediately apologizing for any service issues we had experienced. She wished me a happy birthday and gave me a gift bag filled with a couple Four Seasons items from the gift shop. She asked us more about this stay and our previous Four Seasons stays, and really seemed to care about guest feedback and satisfaction. Just a 5-minute conversation with Laurence helped alleviate all frustration. Although it would have been great to meet her sooner, it was nice to know that a member of management cared about our stay. Our conversation with Laurence was our final impression of the resort, and it was a very strong one. Khalida and Laurence really helped ensure that we left on a positive note. On our departure day, we also woke up to find out that our flight home from SXM was delayed, and that our originally scheduled departure on AAS would leave us with an excessive amount of time waiting at SXM. I appreciated how helpful the concierge and front desk were once I contacted them about this. They were able to get us changed onto a later flight, and they also agreed to let us have a late checkout so we could stay in our room until then. We were very grateful to have a couple extra hours at the Four Seasons, rather than at the airport! Overall: Overall, the Four Seasons Anguilla is an undoubtedly lovely resort. If you’re looking for a high end, modern beach resort, it’s one of the best we’ve been to. The rooms, grounds, pools, and beaches are top notch. Just a little bit of tightening up on the service end would make this resort just about perfect, but even without that, it’s a beautiful place that we would love to revisit.…