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Castello del Nero Hotel & Spa

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Castello del Nero Hotel & Spa
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554 Reviews from our TripAdvisor Community

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Showing 389: English reviews
North Wales, United Kingdom
Reviewed August 9, 2015 via mobile

Booked this hotel due it's amazing reviews, what a big mistake. We booked a classic double room. When we checked in, the attitude of one of the front of house staff was snarly and you could sense that she was pretentious. No conversation was received and we were escorted by the restaurants supervisor to show us around the hotel (we...

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Helpful?
4Thank NayemaW
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Dear Nayema W, Thank you so much for taking the time to write this review. I am extremely sorry to hear that you did not enjoy your stay. Please note that we take great pride in offering the best service and attention to all of our Guests and if you could please contact me personally I would like to discuss...

San Francisco, California
Reviewed August 9, 2015 via mobile

The room assigned to us was a very basic room with no view, but that's ok, because we were out and about most of the time. What really bother us was the speed of their internet, only 0.8 mb/min. Then we tried to let the front desk people know, and came back with an answer that we should use the...

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Helpful?
1Thank Nancy C
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero Nancy C., thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. We are very sorry for the slow wi fi connection you have experienced, we are working to resolve the tech problems we...

australia
Reviewed August 4, 2015 via mobile

Castello del Nero is the most wonderful hotel with the most professional and accommodating friendly staff. The hotel itself is magnificent, awesome rooms (we had 118 extremely luxurious), creams, soaps etc are of a very high quality. Complimentary fresh fruit and water daily. The gardens are spectacular and the peace and tranquility around the entire property is profound. The views...

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Helpful?
3Thank mooshicals
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good morning, we would like to express our sincere thank you for a so nice review, our Staff is the most important part of our Hospitality, Exceptional People for delivering Exceptional Exeriences. Hope to welcome you again soon. Thank you Fabio Datteroni General Manager and All Staff

Florida
Reviewed August 1, 2015

I visited this property as part of a Backroads trip through Tuscany. It honestly was probably one of the most beautiful places we stayed. Hotel is not only luxurious but also sumptuous. The staff was incredibly helpful and accommodating. This place literally was like heaven on earth. If you get a chance to stay there - do it!

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Helpful?
2Thank FloridaLawyerchick
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero Floridalawyerchick, thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. Have a nice day Fabio Datteroni General Manager and All the Staff Members

Charlotte, North Carolina
Reviewed August 1, 2015

Visited July,2015 with family (3 kids 17, 19, 21) and we had a great time! Stayed 2 nights and the hotel and staff were over the top. The lunch area was phenomenal. My boys are still talking about the lasagne, and the view while eating and sitting by pool is comparable to none! It is in the countryside so it...

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Helpful?
2Thank hkm-11
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Dear hkm-11, thank you very much for a so excellent review and comments on your recent stay at Castello del Nero. I have shared this review with all our team members who felt extremely encouraged to keeping delivering service and quality with a warm and genuine smile. We look forward to welcoming you again soon to Tuscany Warmest regards Fabio...

Chicago, Illinois
Reviewed July 30, 2015

From the views to the rooms to the guest service to the restaurants, this hotel can't be beat! We simply did not want to leave! Great location for visiting small towns and wineries in Chianti and then returning to a private slice of heaven.

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Helpful?
2Thank jlevy666
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero jlevy666, thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. Have a nice day Fabio Datteroni General Manager and All the Staff Members

Houston, Texas
Reviewed July 25, 2015

My family and I (spouse and 2 teenage sons) stayed here for 6 nights in June/July 2015. This hotel was definitely a highlight of our trip, and I'd come back in a heartbeat! I don't know where to start to describe our stay here and how much fun we had. First of all, we had two connecting rooms in the...

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Helpful?
2Thank Arleneschn
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero Arleneschn, thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed July 21, 2015 via mobile

I have had the good fortune to stay at many top notch hotels. This one exceeded all the others. Spectacular views, suites, service, food! My adult children said that the view is what they picture heaven to be like. I hope I have the opportunity to return!

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Helpful?
1Thank A TripAdvisor Member
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero, thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. Have a nice day Fabio Datteroni General Manager and All the Staff Members

Reviewed July 14, 2015

We travelled with 2 kids last week (july 15) to Castello de Nero. We really enjoyed this beautiful hotel. Perfect service (only a few small mistakes by the staff). The restaurant next to the pool is excellent. Everything is clean and well looked after. Not too crowded. Little playground was nice for our toddler. Not too many activities in the...

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Helpful?
2Thank Angela S
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good afternoon from Castello del Nero Angela S, thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon. Have a nice day Fabio Datteroni General Manager and All the Staff Members

North Woodmere NY
Reviewed July 14, 2015

Sometimes in life you want to stop the hands of time and live in that moment and those surroundings forever, Castello del Nero was one of those times , From the minute we entered the resort my wife and I were greeted with the warmth of Tuscany and a detailed tour of the property and it's amenities . The staff...

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Helpful?
1Thank Barry C
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review

Good morning Barry C another WOW review! Thank you for a so nice comment on your recent stay in our Tuscan Paradise. We are dedicated to deliver the best both in terms of service and quality, we appreciate to have it make happen also for you. We look forward to welcoming again at Castello del Nero. Warmest regards Fabio Datteroni...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
CASTELLO DEL NERO HOTEL & SPA - Tuscany, Chianti Castello del Nero a XII century castle, now a 5 star luxury hotel member of the Leading Hotels of the World, is located in the heart of Tuscany. 20 minutes from Florence, Siena and San Gimignano, the hotel is in the perfect spot to start exploring the Chianti Wine Region. Original frescoes, vaulted ceilings and fireplaces are located in common areas and guest rooms alike, exuding the charm and history of the noble estate it was. The 50 rooms and suites are unique and painstakingly restored, furbished with elegance and completed with state of the art technology. The hotel main restaurant La Torre (1 Michelin Star) offers a unique gourmet experience where guests are pampered by attentive and discreet service while savouring the signature dishes of our Executive Chef Giovanni Luca Di Pirro. At La Taverna restaurant guests can enjoy typical Tuscan flavours and during summer lunches by the Pool. The Bar located inside the castle is a cosy venue where guests may sip on one of our many reserve cognacs, grappa and whiskies. The unique wine cellar is housed in the castle's oldest part and it is the perfect location for wine tastings. The SPA branded ESPA is over 1000 square metres and offers personalised treatments, heat experience, vitality pool, relaxation area and the Fitness Suite with the most modern and sophisticated equipment. The outdoor heated Swimming pool boasts a magnificent view of the valley and lakes below. Two Tennis courts, illuminated for night play, are available. Complimentary shuttle bus service to and from the centre of Florence or Siena at scheduled times are available all year round. ... more   less 

Additional Information about Castello del Nero Hotel & Spa

Address: Strada Spicciano 7, 50028, Tavarnelle Val di Pesa, Italy
Location: Italy > Tuscany > Province of Florence > Tavarnelle Val di Pesa
Price Range: $352 - $822 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Castello del Nero Hotel & Spa 5*
Number of rooms: 50
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Also Known As:
Castello Del Nero Boutique Hotel And Spa
Castello Del Nero Boutique Hotel Tavarnelle Val Di Pesa
Castello Del Nero Hotel & Spa Tavarnelle Val Di Pesa, Italy - Tuscany
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Questions & Answers

Here's what travelers have asked, with answers from Castello del Nero Hotel & Spa staff and other travelers.
8 questions
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Questions? Get answers from Castello del Nero Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suite Duplex offers plenty of room and awesome views of the hills of Tuscany”
  • Welcome gifts
  • Bathroom with a large tub and shower facility
  • Bedroom with a king sized bed.
  • Giant bathroom
  • Mini bar and safe
  • Large sitting area
  • View from the bathroom
  • Bedroom on the second floor
 of 5 bubbles 496TimC, Jan 18, 2017 | Read review
“A room at the rear of the hotel overlooking the valley.”
 of 5 bubbles davec20, Jan 9, 2017 | Read review
“Any room on the back of the hotel will have one of the most beautiful views ever.”
  • More of the views from the hotel room
  • View from the hotel room of Tuscany
 of 5 bubbles str82th, Nov 30, 2016 | Read review
“The further south, the quieter.”
 of 5 bubbles Mihai_Opriscan, Nov 21, 2016 | Read review
“Our room #202 was a suite - private & secuded”
 of 5 bubbles ttj1028, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question