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Explora Patagonia - All Inclusive

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Sector Salto Chico S/N, Torres del Paine National Park Chile
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (982)
Room & Suite (69)
Dining (67)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 10 hotels in Torres del Paine National Park
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Our lodge is located right in the heart of the extraordinary Torres del Paine National Park in southern Patagonia. The diverse and untouched landscapes of this area led UNESCO to declare it a biosphere reserve.Our Patagonia hotel lodge opened in 1993 on the banks of the Salto Chico waterfall. It affords an excellent view of the unique Paine Massif and two of the three impressive torres, or towers, which give the park its name.The lodge has 49 rooms and a variety of inviting spaces. Situated on a 3-hectare (7.4-Acre) site, the design borrows certain organic forms from the landscape itself, adapting to it with simple elegance. It was designed to create a dialogue with its environment, putting human beings in touch with the sublimity of their surroundings.For travellers, the lodge provides the welcome surprise of comfort in a remote area. Nonetheless, you are not isolated from nature, but rather placed "within" it.
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Full view
Property amenities
Free parking
Free internet
Pool
Sauna
Free breakfast
Hiking
Horseback riding
Free airport transportation
Internet
Hot tub
Pool with view
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Airport transportation
Spa
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Laundry service
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Room features
Bathrobes
Desk
Safe
Telephone
Clothes rack
Wake-up service / alarm clock
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Spanish

Location

Full view
Contact
Sector Salto Chico S/N, Torres del Paine National Park Chile
Name/address in local language
Getting there
Arturo Merino Benitez Airport1232 miSee all flights
Teniente J. Gallardo Airport44 miSee all flights
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1,392Reviews42Q+A100Room tips
Traveler rating
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Popular mentions
Jet783717 wrote a review Jul 2020
13 contributions5 helpful votes
I had reserved a room at this high end place back in December 2019 for a trip in Sept 2020. The company required 30% deposit which I had paid with a credit card. I decided to cancel this reservation back in March 2020 when things became clear that Covid 19 is here to stay. I cancelled early on to avoid any cancellation fee. I wrote an email and called to request cancellation and refund. I had since sent several emails to different staff most recently last Thursday- July 16,2020 requesting and reminding them of my refund. They appreciate my patience but I need them to send me a check which I desperately need yesterday. Their cancellation policy states, refund will be process within 30-45 days but it's way beyond that. Still waiting for that money they took from me. I had long since paid my credit card bill. AM
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Date of stay: July 2020Trip type: Traveled solo
3 Helpful votes
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Globalshutterbug wrote a review Jun 2020
Bath, United Kingdom646 contributions73 helpful votes
So disappointed at the struggle it has been to get a refund from Explora for a trip I was due to take in April but which was cancelled due to Covid. As you will see from previous reviews, I love this chain and had already stayed at Explora Patagonia over Christmas a few years ago and at Explore Atacama. I had booked at the start of the year to go on their photographic safari, staying at Explora Patagonia and Explore Rapa Nui. Having paid initial deposit, I paid balance in early March, confirming at the time it was refundable if not able to go due to COVID. Sadly, COVID arrived big time and Explore and Chile rightly locked down. My refund finally arrived today after weeks and weeks of chasing. In addition, they had the audacity to deduct $400 (2 x $200) cancellation administration charge, EVEN though their hotels were closed and they took months of chasing to refund. I had already received my refunds weeks ago from BA, LAN Chile and even the Holiday Inn booked on a non-cancellable rate at Santiago airport. It is such a shame as Explora hold themselves out as high-end. I had five other trips planned this year all to similar standard hotels and ALL refunded promptly. Interestingly, if you look back at the other poor reviews, it seems there were similar issues in 2013 when there was a fire in Patagonia and a number of customers took a long time to get their money back. To my mind it is stupidity as I have promoted this chain to many friends, would go again on a re-booked photo safari and had planned to take a large group on the overland Explora trip next year. However, this has damaged their brand big time with me and I am not sure if I will now ever re-visit. The concept is wonderful, the hotel is beautiful BUT BE VERY CAREFUL BOOKING WHILE COVID REMAINS AS IT IS A SERIOUS STRUGGLE TO GET REFUNDED IF THEY CLOSE THE HOTEL. They use every excuse not to repay. Tripadviser should run an article highlighting the hotel chains and airlines that are not doing the right things by their customers and those that are going above and beyond. Sad!
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Date of stay: April 2020
Rooms
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2 Helpful votes
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Response from Explora Team, Otro at Explora Patagonia - All Inclusive
Responded Jul 20, 2020
Dear traveler, First of all, we feel deeply disappointed for the fact that the world pandemic prevented you from staying in our lodge. Unfortunately, we are experiencing longer than usual waiting times to address reimbursement requests since all the companies that take part in the payment chain have also been impacted by the large flow of requests due to the COVID-19 situation. While we sent the refund request as soon as we could, the time it takes for the money to reach the hands of who made the payment depends on third-party agents. It should be noted that when you reported that it was impossible for you to come to explora, the pandemic was just beginning in Chile and our hotel in Torres del Paine was closed until March 31 only, which was established by Chilean authorities as the limit date for the country’s border closure. With the information we had then, the hotel was expected to be operative at the time of your original booking. However, we were aware and understood the uncertainties experienced at the world level and offered you to change your booking, free of costs and with full flexibility depending on the evolution of the pandemic. However, since you declined the offer, we were forced to charge the USD $200 cancellation fee, clearly established in our policies. We truly regret any delays or inconveniences that you might have experienced during this process. Our efforts have been focused on providing our travelers with improved facilities so as to deal with these challenging times together. Sincerely, explora.
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Rgprints wrote a review Mar 2020
Blue Bell, Pennsylvania49 contributions18 helpful votes
The guides are incredible. In particular Chino, Nacho and Pelin. Loved the hike to Grey Glaciar. Hotel and dining staff are also great. Trekking poles are supplied as are water bottles, so you don't need to bring them.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Many rooms don't have view of the Torres. Be sure to get what you want when you reserve
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imartos123 wrote a review Mar 2020
1 contribution1 helpful vote
Explora is the best place to stay in Patagonia, breathtaking views and beautiful Architecture, perfectly integrated in the nature. Staff is allways friendly, guides, extremelly knowleadgeable and activities unforgetable. Food is great and rooms facing the Paine mountain are amazing. The perfect spot to get lost in the middle of this crazy world health crisis.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Traveled as a couple
Room Tip: Only downside is that bathroom of my room was quite small, but had a very big tube filling all...
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1 Helpful vote
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jandv0akville wrote a review Mar 2020
Oakville, Canada28 contributions8 helpful votes
The spectacular location of this hotel, with its amazing views of Patagonia peaks, makes it special. A more perfect site would be difficult to find. The hiking options were numerous and the guides were really helpful in arranging appropriate hikes for our ability. The weather cooperated and the incredible mountain views will be long remembered.
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Date of stay: February 2020
Room Tip: Mountain view essential
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PRICE RANGE
$962 - $2,446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
explora patagonia hotel salto chico, explora patagonia torres del paine
LOCATION
ChileMagallanes RegionTorres del Paine National Park
NUMBER OF ROOMS
49
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Frequently Asked Questions about Explora Patagonia - All Inclusive
Which popular attractions are close to Explora Patagonia - All Inclusive?
Nearby attractions include Nordenskjold Lake (3.6 miles) and Lago Sarmiento (3.3 miles).
What are some of the property amenities at Explora Patagonia - All Inclusive?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Explora Patagonia - All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Explora Patagonia - All Inclusive?
Yes, free parking is available to guests.
Are there opportunities to exercise at Explora Patagonia - All Inclusive?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Explora Patagonia - All Inclusive have an airport shuttle?
Yes, Explora Patagonia - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Explora Patagonia - All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Does Explora Patagonia - All Inclusive have any great views?
Yes, guests often enjoy the mountain view available here.
Is Explora Patagonia - All Inclusive accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.