We truly enjoyed the gorgeous view of the Torres del Paine across the Rio Serrano from our room and from the dining room. Each evening we had a 4 course dinner which was included with our inclusive reservation. Each dinner had a tasty appetizer, soup, choice of two entrees (typically fish/seafood and beef/lamb) plus dessert. My favorite was the king crab lasagne. The dinners were varied and included fresh vegetables and herbs from the on site greenhouse. Rooms were clean and decorated with local crafts. Nothing fancy, but clean and comfortable. We spent 4 nights in #2 and truly enjoyed our stay and daily hiking in the national park. We saw a puma the first day - fortunately from the car and not while we were on foot. Also saw condors, foxes and guanaco. Things to know: You need to walk from most rooms to the central building where the dining room is located. Wi-Fi is only available in the central building, not in the rooms. Lots of seating available in the central building if you want internet access. There is not a gas station in the park, so we had to plan ahead to have enough to return to Puerto Natales. We visited in late March. This is considered late in the season so fewer excursions with guides were available.…
We were travelling with a group of 10 of Punta Arenas. The coordination of transfers from PA to the hotel went well. We stopped at a farm for a lamb BBQ lunch which was interesting and had the best lamb of our entire trip. When we arrived at the hotel we were expecting some type of briefing of how the tours and meals were organized, but we were really left on our own. We made our way to the excursion desk to find there were only 2 full day and 2 half day tours offered each day. We had been told to wait until we arrive to book tours to accommodate any changes in weather, but that did not work well for us. We were only going to be there 3 days and had the Grey Glacier booked for one of the days. After much discussion, they said they didn't have any vans or guides available but agreed to try to accommodate our tour requests. The next day we were told they would be able to offer us the tours we requested. I truly appreciate them being flexible, but still it was disappointing to deal with the frustration. Having said that, our tour guides Franco and Sebastian were absolutely terrific and deserve a big shout out! Also, there are a lot of trails available within the property that you can do on your own. My suggestion would be to decide what tours you wanted that include a van and book them ahead of time then fill in the time with hiking on your own from the hotel. The scenery is just beautiful! The hotel itself was adequate. It was beautiful to wake up to the sunrise and mountains and horses (which seem to just wonder the property). The front desk was very friendly but the bar staff much less so. Lunch and dinner was available in the bar and breakfast and dinner was available in the dinning room (though no one told us that on check-in). The food was okay, nothing special. Food was very expensive. We had the all inclusive, but the last day had to pay for lunch, a sandwich, bowl of soup, small pizza and 4 sodas came to $150. Each building had a coffee station setup but seldom were there clean coffee cups available and the dirty coffee cups would sit there for a day or more. Bringing a travel mug would solve this if you're a big coffee drinker. The rooms were fine. They were clean and had large windows with awesome views. For the most part the hotel was quiet but for one family who's kids were riding small bikes up and down the hallway and through the dining room - rather annoying. The hotel staff wore masks inside. We found that all of Chile was diligent about wearing masks indoors. Most people did not wear masks outdoor as there is plenty of room for distancing outside.…
Absolutely filthy!!! Our room was not cleaned between guests. There was dirt and hair in our bed; lipstick and toothpaste spit on the glasses; and hair and pubes in the bathroom and on the toilet seat. Unpleasant staff too - would not apologise and reluctantly let us change rooms.
We managed to fit our 4 night stay just before the Corona virus changed the entire world. I was so happy here, hiking, riding horses, breathing the clean air and taking beautiful pictures. I keep thinking of this place fondly as I am now on lockdown in my California house. I hope to return there one day. Oh, and the people are wonderful and the food delicious. I wish I were still there!
Meant to have stayed here for 4 days, but sadly the National parks shut down because of the Coronavirus scare, so the hotel had to close. Fantastic views, and many great looking excursions, if only we could have done them. WiFi not a problem at all, though some contributors thought it was. Our room was in the main building, so we had WiFi all the time. Food excellent. The staff were all so friendly and helpful. A special mention for Sandra, who makes the best Pisco Sours ever, and who really put herself out to help the guests. It is seriously windy down there, so wrap up warmly. Fantastic location, clean rooms. Would go back.
Fantastic views in an perfect location. The rooms and bathrooms are ok. The Wi-Fi was terrible, although it was not a show stopper. The food was excellent although the buffet area is very small and managing the crowd of pushy tourists was a pain. One member of our small group who had booked her room last year and made special mention of dietary requirements was still not catered for and had to wait till we had finished our meals before her meal was ready. Disappointing considering the advance notice and the $350 a night price tag!
We enjoyed this hotel - the dining room was great with a nightly buffet with lots of delicious options (even for vegetarians, though it focuses on meat). Our room was a bit far from the main lodge. Bathrooms are outdated but very adequate.
Non-smoking hotel with comfy rooms. Beautiful views from rooms, dining room, bar, outside space. Staff was friendly, rooms were clean and the fresh air with mountains was serene. Grounds were well-kept and the lake looked inviting. Rooms in the 'lodge' were a bit noisy.
Beautiful evening fishing the serrano close to hotel. The best part is dinner is served late giving you enough time to enjoy late evening fishing. Steps away from park entrance is a plus for those wanting to be closer then natales.
Arrived via boat from the grey glacier which was fun. Our rooms were a bit of a hike from the main dining area. Lots of comfy areas with sofas to read books etc. Hotel has double beds not queen or bigger. Food for lunch - salmon pictured and dinner was really good. Not sure what happened at breakfast as it was average.