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Rio Serrano Hotel

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Rio Serrano Hotel
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795 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Vancouver, Canada
Reviewed 5 days ago NEWvia mobile

What I Liked: Location is great because the hotel is situated just outside the TdP entrance. This is probably as close as you can get to the park without paying the exorbitant prices for accommodation within the park boundaries. Don't get me wrong - the rooms here are not at all budget-friendly, but it beats driving in from Puerto Natales...

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Helpful?
Thank trish72
California
Reviewed 1 week ago

All other reviewers were right. The view of Paine Grande you see from this hotel is unarguably magnificent and breath-taking. However, I was not all the impressed with the buffet food they provided. The dinner hall is really big. We saw several tour groups in and out of there in our 3 days of stay. Here are my few tips:...

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Helpful?
2Thank ItchyFeetBunny
Management response:

Dear Guest, Thank you very much for your comments. Undoubtedly, watching the sun illuminate the horns of the Paine is a spectacle worthy of photographing. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Reviewed 2 weeks ago

It was tough to come here after spending the previous few days at Camp Patagonia, which is in a completely different class. That said, this hotel is conveniently located to hike directly from the hotel and the views here are unbelievable. The rooms are fairly basic, but clean and comfortable. The restaurant is also relatively limited, though the bar area...

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Helpful?
1Thank Patty H
Management response:

Dear guest; Thank you for taking the time to write about us on Trip Advisor. We already passed your congratulations to David, our bartender. Truly, having a drink with a view to the massive Paine is a spectacle. We hope to see you again in Patagonia, Team Hotel Rio Serrano.

Haslemere, United Kingdom
Reviewed 2 weeks ago

This hotel is well positioned on the edge of the park with good views of TdP. The rooms are good size, modern, and the bathrooms are wonderfully warm to relax after a day's hiking. Excellent food in the buffet restaurant for both dinner and breakfast - great choices and abundant. The staff were very helpful and service prompt. The overall...

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Helpful?
1Thank HappyDays333
Management response:

Dear Guest: Thank you very much for your comments. Our idea is for us to be a relaxation space after a full day in the National Park. We wait for you again in Patagonia, Team Hotel Rio Serrano.

Reviewed 2 weeks ago

This hotel is just outside the park at the confluence of the Rio Serrano and Rio Grey. Lodge like accommodations. Great bed and linens. Fantastic breakfast. Just a short drive to the wonders of the park. Multi-lingual staff.

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Helpful?
1Thank Suzanne E
Management response:

Dear Guest; Thank you very much for your opinion and for your valuation with our accommodations and staff, We hope to see you again in Patagonia, Team Hotel Rio Serrano

Reviewed 3 weeks ago via mobile

Very nice rooms with very helpful staff. Food was buffet street style with plenty of options. Fabulous desserts. Sit in the sun on the patio with a cappacino and enjoy the changing light on the mountains. to

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Helpful?
1Thank Henry T
Management response:

Dear Guest: Thank you so much for your opinion. Truly, watching the sun fall in front of the Paine massif is a spectacle. Greetings from Patagonia. Team Hotel Rio Serrano

London, United Kingdom
Reviewed 3 weeks ago via mobile

This modern hotel is situated in a village just outside the national park. The whole hotel is geared to maximise the glorious view of the massif and what a view. The room was modern and comfortable with a large picture window. The restaurant is large and ok. There is little competiton nearby. Dinner and breakfast were adequate. As a base...

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Helpful?
1Thank NABAVEY
Management response:

Dear guest; Thank you very much for taking the time in your opinion. Our hotel was conceived so that the massive Paine will be our main attraction, We wait for you in a new opportunity in Patagonia, Team Hotel Rio Serrano.

Kihei, Hawaii
Reviewed 3 weeks ago via mobile

My husband and I stayed here for three nights at the beginning of February after we hiked the w trail, we are in are early 30's too. The views where beautiful, the hotel was nice and clean. The rooms where nothing exciting, just a room with two or three beds. And a bathroom, and a shower that doesnt drain. But...

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Helpful?
1Thank Mauigirl28
Management response:

Dear Guest; Thank you so much for your opinion. We are working on improving our menu for this new season. We already passed your congratulations to David, our bartender. Our team knows that their experience is unique so we try to exceed their expectations whenever we can. Just to mention, even though we already have photos of our spa on...

Enfield, Connecticut
Reviewed 4 weeks ago

Everyone at this hotel made our experience an excellent one. The day we arrived we had a flat tire and my husband had had a back spasm which caused a terrible fall. We were tired and feeling defeated. The staff made every effort to help us from bringing our luggage to our room to finding someone to repair our tire....

Review collected in partnership with this hotel
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Helpful?
1Thank Richard & Rober... B
Management response:

Dear Guest; Thank you very much for taking the time in your opinion. For us being able to help you to make your experience unforgettable is our mission as a team Hotel Rio Serrano. We hope to see you again in Patagonia and of course in our hotel. Greetings from Patagonia, Team Hotel Rio Serrano

Berlin, Germany
Reviewed 4 weeks ago

very nice to sit at the terrace in the evening, have a drink and enjoy the landscape and the horses. A very warmfull thank to Maria from the Spa. I had a very big problem with my back, I had two massages and then I could go on with our trip through Chile. A very good place to discover Torre...

Review collected in partnership with this hotel
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Helpful?
Thank nacha2017
Management response:

Dear Guest; Thank you for your opinion. Our idea is that you can relax not only with the view towards the Macizo Paine but also with the services of our SPA. We hope to see you again in Patagonia and in our hotel, Team Hotel Rio Serrano.

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Rio Serrano Hotel is located in Torres del Paine and offers standard rates and rates all inclusive with full board and additional programs. It features a restaurant and a garden overlooking the Paine mountain range. There is free WiFi in public areas . Rooms at the Rio Serrano are decorated with carpeted floors and large windows with panoramic views of the mountains and have heating , fan and private bathroom. ... more   less 

Additional Information about Rio Serrano Hotel

Address: Sector Rio Serrano | Parque Nacional Torres del Paine, Torres del Paine National Park 6212126, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Price Range: $176 - $894 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rio Serrano Hotel 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile
Hotel Style:
#4 Family Hotel in Torres del Paine National Park
#4 Luxury Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
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Questions & Answers

Here's what travelers have asked, with answers from Rio Serrano Hotel staff and other travelers.
27 questions
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Questions? Get answers from Rio Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick Room #1 for amazing view of the first ray of the sun shines on the Main Horn of the Paine Massif! (Trade-Off is less privacy)”
ItchyFeetBunny, 1 week ago | Read review
“Ask for a view of the towers.”
SuzanneE374, 2 weeks ago | Read review
“Room with a view in the new (2002) wing of hotel.”
E9028FUpauld, 4 weeks ago | Read review
“Can't imagine a bad room in this hotel.”
  • The incredible view of the Torres Del Paine NP from our ground floor room.
pshurd, Mar 17, 2017 | Read review
“Get a room at the front with Cuernos views”
  • View from room
WendyM856, Mar 12, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question