I m staying periodically in this hotel , no one speaks good english ...if you do not know portugese language you are in trouble. About service people , they are no show tolerance ...they have strict rules and they persisting for no tolerance ... for example if you ask internet password they says go reception.... For restaurant , after your order you can have your food minimum 40 minutes ...if restaurant full this procces can get 1 hour and they always forget something.... There is many more things ...i will write later
I have stayed in this hotel a number of times, most of them 3-4 weeks at a time. The reception and cleaning staff are all polite and helpful. The restaurant and Bar staff give the impression you are an inconvenience to them. Surly, slow , forgetful. Food and drinks take an age to arrive. Even using technology wrong food orders are common and if you have the audacity to complain their ability to understand your complaint falls on deaf ears. Rooms however are nice and kept clean. Breakfast .. how can freshly cooked eggs be always cold. the buffet style , probably due to covid, is an unpleasant experience ans the staff are just apathetic.
As can be seen by many comments the service is slow and often down right ignorant, after many attempts to bring this to the management attention,, only to be dismissed by the management and insulted, I lost my cool, the food is bad the service slow wrong billing, and totally insulted when I went to pay. The management wrote an email to my company, only they got it wrong and wrote to my employee this is how very misdirected they are. I was banned, because I was upset about covid rules, the management allow big parties no Covid precautions in place they allow prostitution to take place on the premises, I know as I was a victim of such activities They to cover their inapt management skills the try to blame the customer The hotel and surrounding are beautiful, only to be spoil by poor management that cannot run a lovely hotel correctly. The rude and possibly legally incorrect character assignation email can be requested I'd my lawyers permit…
Casper Lodge is a very nice lodge to stay for a "stop-over" if you coming from Namibia or for a visit to Lubango and Namibe, I have stayed at this lodge so many times and every time I felt welcomed and enjoyed my stay. The rooms are located nicely with a view of the beautiful garden and surrounding, lots of green and very quiet and relaxing. The breakfast is amazing, one of my favourites, just so rich. This place is highly recommended for people travelling in couples or with family, it serves well all types of travellers. When COVID is over I will definitely plan a visit to Lubango and a stay at Casper Lodge, just hope things are still as great as I remember from my last stay.
+ clean rooms + good garden + covid precautions - clerks and garçons have not good behaviour , they can say "what you waiting for" - people not understand english - very very slow service - garçons can give you different things that you order So workers are not good