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Hotel Grand Toya

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53 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Hong Kong, China
1 review
1 of 5 stars Reviewed June 15, 2016 via mobile

Nothing grand. It's a very old hotel with unhelpful staff. Walls are thin and I was waken up at 6 am by the constant noises from the corridor. Canned instrumental music is played throughout the public area hotel and I can hear them in my room which is not good. Staff refused to store my luggage for a few hours.... More 

Helpful?
Thank 204SSSSSS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

There's nothing grand about this hotel. It's at best functional, at worst downright terrible - and it wasn't exactly cheap either. I'll begin with the positive points. First, contrary to some of the other reviews here, I found the staff perfectly friendly - helpful when I needed them to be, and legitimately pleasant to work with. Also, contrary to some... More 

Helpful?
Thank James K

Travelers are raving about these Toyako-cho hotels

Bangkok, Thailand
Level Contributor
249 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 1, 2015

Very good location. the hotel locates just only 3 minute walk from Toyakoonsen bus terminal. Very friendly and helpful staff. We had very good dinner and breakfast. Nice Onsen and not so crowded. The only downside is that the hotel itself is a little bit old and need some renovation.

Helpful?
Thank tvidya
kuala lumpur
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 11, 2015 via mobile

This is our third time sleeping in ryokan style hotel.. Yet it is surprising as the hotel is different from the pictures shown. Lobby is small and packed. The rooms are really small. The onsen/shared bathroom also small. We did not expect that our room do not have attached bathroom. Basically you have to shower in the big bathroom-onsen. Plus... More 

Helpful?
1 Thank spherezy
medan-indonesia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 23, 2015 via mobile

Grand toya is very near to toya onsen bus terminal. Just around 100 meter. If you are come by train, stop at toya station. From here you take bus with direction to toya onsen bus terminal. This hotel is rather old already. We stay in Japanese room. Very old fashion hotel, no bed inside the room before 7 pm. After... More 

Helpful?
Thank jimbrowncc
London, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 22, 2015 via mobile

We had a nice 1 night here. The staff were extremely helpful and friendly. The room was the largest we have had in Japan (would recommend getting one with shower, they kindly upgraded us which was lucky as the onsen are public). You have to borrow a router from reception but the wi-fi was excellent. Like most hotels in Toyako... More 

Helpful?
1 Thank Pele_star
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2015 via mobile

This is the worst experience my family and I have ever had in Japan. One of the four eggs they provided for the breakfast was spoilt with absolutely disgusting smell, and as you know people tend to eat raw eggs in Japan, making the whole incidence more unacceptable. The reaction of the hotel manager was as poor as the egg,... More 

Helpful?
1 Thank Lewis L
Bangkok, Thailand
Level Contributor
237 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
2 of 5 stars Reviewed August 11, 2015

I was in Lake toya area recently and booked this hotel seeing the ranking in booking.com Howeve, I was dis appointed when I checked in at this hotel as staff is not friendly at all. Rooms are small and bathrooms are like a small cage. The other probe pm is that staff does not speak English at all which make... More 

Helpful?
Thank David N
Shanghai, China
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 27, 2015 via mobile

The reception team is more concerned with room occupancy whilst totally lacks customer service and hospitality. Due to inconsistencies between hotel & our booking record, our check-in was long and tedious. A rude man who spoke better English was roped in by the male receptionist. The entire check-in experience was extremely bad & definitely affected our stay. We were given... More 

Helpful?
Thank KlayShrew
Singapore
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 9, 2015

Our party of 8 booked two 4-people rooms in Hotel Grand Toya from Booking.com at a reasonable price. Hotel Grand Toya is only a 5 min walk from Toyako Onsen bus station, which is in turn a 25 min bus ride from JR Toya Station. Upon arrival, the ryokan manager clearly briefed us on the hotel’s regulations (e.g. luggages are... More 

Helpful?
1 Thank Sharingan90
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
In your room
  • Air Conditioning
Services
  • Free Parking

Additional Information about Hotel Grand Toya

Address: 144 Toyako Onsen, Abuta-gun, Toyako-cho 049-5721, Hokkaido
Location: Japan > Hokkaido > Abuta-gun > Toyako-cho > Toyako Onsen
Price Range: $113 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Grand Toya 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
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