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Pool & Beach (4167)
Room & Suite (1628)

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About

#4 of 11 all-inclusives in Cayo Santa Maria
Location
4.3
Cleanliness
4.0
Service
4.1
Value
4.1
A beachfront location on Cayo Santa María, an exotic setting with wonderful natural luxury. 5 Star All Inclusive Resort. Lively environments for both families and couples, and renowned in Cuba for its dream wedding locations. A tourist village full of attractions, where life centres around the spacious lobby area, with its Caribbean colours, water mirrors and palapas, running into a unique boulevard of food and culture, with a main square, where elegant environments for families and couples converge, in a kind of challenge to the fantasy, which will make you falls in love with just breathing its breeze. Renowned for its varied range of cuisine and its modern and welcoming rooms. The superior rooms boast a spacious walk-in wardrobe, bathroom with shower and bath and their added-value package. Recommended for families, weddings, honeymoons, incentive trips and circuits.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Babysitting
Parking
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Outdoor dining area
Snack bar
Swimup bar
Diving
Squash
Windsurfing
Aerobics
Billiards
Bowling offsite
Entertainment staff
Evening entertainment
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
Umbrella
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Extra long beds
Bidet
Interconnected rooms available
Private balcony
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
4.0
4.0 of 5 bubbles12,616 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Melia Las Dunas captivates many guests with its prime beachfront location and family-friendly conveniences. While the rooms receive mixed reviews—some visitors commend their cleanliness and comfort, others have encountered issues with pests and maintenance. The service at the hotel generally earns praise for its attentive staff, although there are occasional mentions of understaffing. The resort's amenities, including the pools and dining options, are popular, but some guests feel improvements could be made in food quality. Opinions on the atmosphere and value offered are varied, with the vibrancy appealing to some and not to others.
Location
Convenient
Atmosphere
Lively
Rooms
Unkempt
Value
Mixed
Cleanliness
Mixed
Service
Friendly
Amenities
Abundant
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12616Reviews1507Q+A100Room tips
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Candice N wrote a review Feb 2024
1 contribution
We had a great time here!! it was awesome. the entertainment staff was amazing, always such a fun time. Ely was the best and always made us smile. the food was good i really liked the oriental restaurants chicken. the beach was beautiful and so was the pool. the white party was a lot of fun. overall amazing week!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 5 days ago
Dear Guest, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments . Do not hesitate to contact us for your next visit… Best Regards Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keith H wrote a review Feb 2024
Oakville, Canada139 contributions
+1
The rooms are well kept and clean. Beds are comfortable. Huge resort so ask for a room closer to what you will go to most( tennis, beach, food...) No shampoo in rooms so bring your own. Luke warm water we never had hot water. Only two small water bottles in fridge so a thermos would be recommended. Food isn't great but we found enough to keep us happy. Lunch is served 1-3pm but there was a rush at 1pm mist days. Dinner at the buffet is 7-10pm with people waiting to get in at 7pm. There is a 24hr snack bar and a 24 hour drink bar. Beach is amazing, clean sand with no rocks on beach or in the water. You can walk along rhe beach for about 90 mins if you go left and 45 mins if you go go the right. We walked to the market at grand memories in about 40 mins. Not all restaurants were open and neither was ice cream palour during our stay. There are 6 tennis courts and a large tennis wall. There is a pro you can play with as well as Arel at Melia cayo santa maria will play with you. The staff are great and really appreciate tips and any clothing you can bring for them. All the menus in the restaurants are by qr code so bring your phone. the resort is basically 3 parts two circles of rooms on either side of a middle section where reception and restaurants are. Late checkout is $12 USD/hour. There are no courtesy rooms. Wifi was all over the resort but it is slow. The pools are nice. Overall we had a great time.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 5 days ago
Dear Keith, It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on tripadvisor, and share your experience.We have taken note of your comments and we can assure you we are going to work very hard in order to offer a better service to our clients who are our only reason of being and existing. It will be a huge pleasure to receive you again if you decide to come back again. Best Regards, Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vicki N wrote a review Feb 2024
1 contribution
Amazing time. Everything was awesome. The entertainment staff was so much fun and had great games!! Ely is awesome and so much fun!! A great time here. Beautiful beaches. The pool was great, service was great. Everything amazing. Recommend the Pizza restaurant.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Vicki, It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on tripadvisor, and share your experience. If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you. Best Regards Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah D wrote a review Feb 2024
1 contribution
The people are so GREAT! I’ve never been more at home. The beaches were the amazing. The entertainer we’re amazing, shoutout Chocolate! the pools were great and the theatre and shows were amazing as well. best time ever. Will diffidently come back
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Sarah, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments . Do not hesitate to contact us for your next visit… Best regards, Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maps27784040991 wrote a review Feb 2024
1 contribution
Love the beach and the pool, bathroom need an upgrade, and lots of shortage of course which is everywhere in Cuba. The staff was excellent, and the service was great as well. Over all, we had a great time!!!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Guest, We have been honored with your presence at Melia Las Dunas and we heartily hope this recent visit will not be the last one. I´m completely sure that the next ones will be even greater and you will enjoy more our services and offer. We will take into account every detail you are referring us and work very hard in the improvement of all our services. Best regards, Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen F wrote a review Feb 2024
1 contribution
Just returned from 7 days at Meila Las Dunas. Can’t say enough about the staff. Very friendly and always wanting to help. I especially want to call attention to our waiter - Manuel in the main Buffett area, who worked in the front area by the entrance. He asked our names on our first day and from that point on we were on a first name basis. He was phenomenal and made our stay one to remember. Couldn’t thank him enough. Please pass that along for us. The food was good and there was enough variety for everyone’s taste. There were no noticeable shortages during our stay. The resort itself was a little dated and could use some upgrades and TLC. But overall it was very clean and our room was cleaned each day. The beach itself is second to none. Thanks
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Pool can get busy late in the day, need more loungers. A lot of space around pool deck.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Stephen. Many thanks for give us the possibility to know about your experience. It has felt very good to read your review. We understand you have had a really good time, we ´ll congartulate to Manuel. We will take into account every detail you are referring us and work very hard in the improvement of all our services. Thank you so much for your comments. We will be looking forward to your next visit. Best Regards Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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betty papapa wrote a review Feb 2024
Montreal, Canada1 contribution
+1
There is no other place to call paradise! You will enjoy everything that this hotel has to offer. Enjoy the beautiful beaches. A place to come travel every time u have a chance! Great for families and friends and children. Everyone will find something they love about this resort!
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Bring your own toiletries and spices and stuff maybe cuba might have a hard time having! Overall...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Guest, I would like to thank you for taking the time to report your feedback on Trip Advisor about your stay at Melia Las Dunas Hotel. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work. Once again, thank you very much and we will be waiting for you in your next visit… Best Regards, Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt M wrote a review Feb 2024
Moncton, Canada2 contributions
My partner and I have visited this resort many times, the last being just before covid. We were always very happy here and it felt like going to visit family and we alway knew what we were getting. This most recent trip was shocking. When booking, we advised our travel agent that we wanted a room on the adult side, preferably on the second floor. A week before leaving, I emailed the hotel directly and asked for the same and recieved a reply advising that they would do their best to accommodate us. When we arrived at the hotel, we were then told that the adult side was closed. We wouldn't have gone knowing this. Come to find out, the next week, it was suddenly open. The family side is incredibly loud and not relaxing whatsoever as someone is always yelling into a microphone for different activities and then coming around to try and force you to participate. On top of this, almost every single lounger chair around the pool was broken. The food at the buffet was ALWAYS cold. Even if you went just as the doors opened, cold. There wasn't much selection. The plates always looked greasy or not properly washed. Flies always around everywhere. Our room was a room. As expected, the razor plug in the hair dyer was broken, as it has been in every other single room we have stayed in at this resort. Mould can easily be found in the shower tile. We were lucky over 7 days to have luke warm water to shower in. Honestly, I don't know why anyone would pay money to go and stay here now. The only thing left that is good about this resort is the beach. The resort has been let go, entirely. Melia has seriously dropped the ball here to the point, I don't know that we'll be going back there or any other Melia hotel in Cuba or elsewhere seems this is the standard. This resort used to have some of the best entertainment, there was selection for food and drink, etc. Not anymore. I did not complain to the staff there as its really out of their control with the state of things in Cuba however, if Melia can't run a proper operation and maintain it, they shouldn't be running it, period. The management and Melia should be absolutely ashamed.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Lower the standard you remember if you stayed here before. If you haven't been here before, keep...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Matt, First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will take them all into consideration, in order to improve our services and make our hotel a better choice for our clients.We will check every detail with the departaments involved. Best Regards Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elena G wrote a review Feb 2024
Toronto, Canada24 contributions
I was in Melia las Dunas in November and thinking of coming back soon. Workers on the beach were always helpful with getting you beach chairs and cleaning them. The only thing you have to get up early to get a chair. I wish they had more chairs and shade at the beach like they used to. All the barmen in the beach bar that is located further from the lobby, closer to buildings 25-26 are amazing, extremely friendly and make very tasty drinks. I love local beer. I was living in building 23 on the second floor, our maid was doing a perfect job cleaning our room. Unfortunately I don't remember her name. The rooms are not new but everything worked. The bed was comfortable. I wish the water in the shower was a bit warmer. Special thanks to Barbara in the main restaurant, Andrey at the pool bar and all the barmen at the lobby bar. They made our stay very special. Now I have new friends that I will be missing until my next trip to the resort. Food was really tasty, we didn't have any shortages back then. I haven't been to Cuba for quite some time and everyone was telling it was bad but it was not. My expectations were definitely exceeded.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Guest, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments . Do not hesitate to contact us for your next visit… Best regards, Rubén Rodríguez Covarrubias General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy P wrote a review Feb 2024
1 contribution
Melia las Dunas is a beautiful resort. The staff are very welcoming! The beach is beautiful. Pools are nice and the evening shows are fun for all. There are many choices of restaurants and the coffee is amazing! I recommend staying at this resort.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Director MLD, Director General at Melia Las Dunas
Responded 1 week ago
Dear Tracy, I would like to thank you for taking the time to report your feedback on Trip Advisor about your stay at Melia Las Dunas Hotel. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work. Once again, thank you very much and we will be waiting for you in your next visit… Best Regards, Rubén Rodríguez Covarrubias General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Cayo Santa Maria area.
ALSO KNOWN AS
melia las dunas hotel cayo santa maria, melia cayo santa maria, melia hotel las dunas, melia las dunas cuba
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
925
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MELIA LAS DUNAS - Updated 2024 Resort (All-Inclusive) Reviews (Cayo Santa Maria, Cuba)

Frequently Asked Questions about Melia Las Dunas
Which popular attractions are close to Melia Las Dunas?
Nearby attractions include Santa Maria Beach (1.8 miles), Delfinario en Cayo Santa Maria (1.0 miles), and Cayo Santa Maria (5.0 miles).
What are some of the property amenities at Melia Las Dunas?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Melia Las Dunas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Las Dunas?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Melia Las Dunas?
Yes, free parking is available to guests.
What are some restaurants close to Melia Las Dunas?
Conveniently located restaurants include Isabel y Fernando, Le Bistro, and La Goleta.
Are there opportunities to exercise at Melia Las Dunas?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Melia Las Dunas offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Melia Las Dunas?
The staff speaks multiple languages, including English, Spanish, and French.
Does Melia Las Dunas have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Las Dunas accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.