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Royalton Cayo Santa Maria

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Traveler (5948)
Pool & Beach (1748)
Room & Suite (789)
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Overview
  • Excellent77%
  • Very good16%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“lower pool”(139 reviews)
“quesadilla”(137 reviews)
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
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Reviews (3,307)
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1,452
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971 - 975 of 1,927 reviews
Reviewed February 16, 2015

We just returned from our fifth visit at the Royalton. It was wonderful as always. We were treated like royalty, but we were on our first visit as well. The beach is one of the nicest we have seen, and we have seen many at...More

12  Thank KathyRichmondHill
Response from Raúl G, Manager at Royalton Cayo Santa MariaResponded February 17, 2015

Dear guest, Thank you for choosing Royalton Cayo Santa María once again to spend your vacation. We truly appreciate your loyalty and trust in our company. Comments like yours motivate us to keep our constancy and delivering our best, not only to maintain the quality...More

Reviewed February 12, 2015 via mobile

The only reason I considered Cuba was because of the #1 Resort for 2014 rating on Trip advisor. Trip advisor is my go to for travel advice and I take pride in my fair reviews. I feel that as a professional Chef and having experience...More

70  Thank cooksd2
Response from Raúl G, Manager at Royalton Cayo Santa MariaResponded February 15, 2015

Dear customer, Thank you for taking the time to share your experience with us on Trip Advisor. We regret to read that you were dissatisfied with your room, please note that this style was created to be integrated with the hotel's concept. However, we do...More

Reviewed February 10, 2015

we have nothing but thanks to the staff everywhere on the resort for a great time.our family really enjoyed the friendship.food and service were great.pools were good.the beach was fantastic.we will be back.loved the bands.everyone was very accommodating .More

11  Thank Colleen R
Response from Raúl G, Manager at Royalton Cayo Santa MariaResponded February 11, 2015

Dear Colleen, Thank you for having chosen Royalton Cayo Santa María for your last holidays, and thanks also for sharing your opinion with us and other travelers at this website. We are glad to know that you enjoyed your stay, the friendship, the food and...More

Reviewed February 8, 2015

I have done much traveling in my lifetime . Four times to Cuba and by far this is the best resort. This resort is small in size 125 rooms ,Adult only so it fill up fast. The staff are very pleasant, respectful, helpful .The food...More

Thank ManinBlueNorthBay
Response from Director Royalt... D, Director General at Royalton Cayo Santa MariaResponded March 6, 2016

Dear Guest, Thank you very much for your good reviews about your stay at Royalton Cayo Santa Maria and also for choose us to spend your holidays in Cuba. After hearing a good feedback like yours, we feeling very proud of the services provide to...More

Reviewed February 8, 2015

Juat came back from a week's vacation/yoga retreat at the Royalton. The check-in process was terrible for us: there was a band playing extremely loud (ie bad speakers etc) in the lobby when we arrived but worst of all : the room we had reserved...More

30  Thank BacchusB
Response from Raúl G, Manager at Royalton Cayo Santa MariaResponded February 10, 2015

Dear guest, On behalf of the management and staff of Royalton Cayo Santa María, we would like to thank you for your recent visit. We do appreciate the time you took to share your experience with us on Trip Advisor, your feedback is much appreciated....More

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Adult pool
Outdoor pool
Details
Hotel Style
#1 On the Beach Hotel in Cayo Santa Maria
#1 Top resorts Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Hotel Style
#1 On the Beach Hotel in Cayo Santa Maria
#1 Top resorts Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (5948)
Pool & Beach (1748)
Room & Suite (789)
Dining (647)
Business Center & Event Rooms (24)
Family and Play Areas (16)
Questions & Answers
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Stacey k
May 24, 2018|
Answer
Response from Sunriseonthebeach | Reviewed this property |
Hotel voltage is 220volts, plugs are part North America and part round European. If in doubt bring adapters to fit North American flat plugs.
0
Votes
Melissa A
May 16, 2018|
AnswerShow all 2 answers
Response from carlsheilakels | Reviewed this property |
They spray twice a day - we never saw any mosquitos
0
Votes
Rob A
May 8, 2018|
Answer
Response from Gumbysdad |
They had Coke & Diet Coke when I was there but that was four years ago. There were lots of English channels on the TV and others with English subtitles.
1
Vote
Room Tips
"Room 0106 which is near everything."
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"Ocean view rooms are beautiful, but they can not be booked in advance (at least from the UK) and they cost..."
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"Rooms are all the same and you should never stay too long in your room as the cabanas are the best! I slept..."
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"Try to get ocean view- we couldn't but we will next time. Didn't mater anyway we spent all day on the..."
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