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Royalton Cayo Santa Maria

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05200 Cuba
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 09/29/2021.Read more
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Traveler (7776)
Pool & Beach (2277)
Dining (828)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royalton Cayo Santa Maria
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 22 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Travelers' Choice
Combining the charm of Cuban culture with the advantages of luxury, exceptional service and incredible attention to every detail, Royalton Cayo Santa Maria offers its guests an unforgettable vacation experience for adults only. Picturesque facilities, warm staff, unsurpassed culture and world-class cuisine are the ideal components to create an unforgettable All-In Luxury® experience. A modern complex specially designed for discerning travelers, personalized service, two spectacular pools, exclusive beach area and restaurant exclusively for guests over 18 years.
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Full view
Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Facial treatments
Parking
Internet
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Head massage
Massage
Adults only
24-hour security
Concierge
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French, Spanish
4452Reviews1092Q+A100Room tips
Traveler rating
  • 3,342
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Popular mentions
Lusine O wrote a review May 2021
Moscow, Russia6 contributions2 helpful votes
Royalton in Santa Maria is one of the best hotels in 🇨🇺Cuba!!!! There's everywhere and everything so cute, the food is excellent and of course the staff is the best!!! I hope that I can spend my next vacation only here😇See you later, my lovely Santa Maria with its excellent Royalton 👌
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Date of stay: May 2021Trip type: Traveled with family
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Response from Director General, Director General at Royalton Cayo Santa Maria
Responded 3 weeks ago
Dear Lusine, On behalf of Royalton Cayo Santa María staff, we would like to thank you for sharing such a great review of your stay with us. We are glad to know you consider our resort as one of the best hotels in Cuba. Good to know you appreciated the excellent food and great staff. We are pleased to hear that you are looking forward to spending your next vacation only here. We will share your beautiful words with all of our staff who are going to appreciate them very much. Thank you for choosing us. We look forward to receiving you again. Warm regards, General Manager.
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Felix wrote a review Jan 2021
12 contributions2 helpful votes
We stayed as a couple for 7 nights and from welcoming us warmly and personally to a candle light dinner on our last night (which made Julia cry happy tears) etc., this was the best service I ever experience in a Resort/All Inclusive Place. Alejandro (Manager), our Butler Javier (perfect service - thank you, we will always remember it) and also Maria (2nd Butler) did a fantastic job. Thanks for the champagne (surprise) again on our suite. :-) Special thanks to Javier for the personal Spanish sessions every single day! #muchasgracias The whole resort has been taken care of carefully by the staff with an eye for all details. Dariu is making fantastic cocktails at the upper swimming pool and all others (main restaurant, lobby bar, beach bar, snack bar) are at your service all the time. The resort is well kept, clean and safe (also COVID-19 safe, their were following all regulations and provided testings on arrival and by request again!) and has a beautiful garden. For Cuba the food was awesome with a sense of style and details! Thanks for our candle light dinner again! The beach is perfect and as it’s right now only a few people at the Beach we saw pelicans hunting for fishes and Manta rays at the beach, which was outstanding. We will come back - this is for sure! Thanks to the whole Royalton Cayo Santa Maria team - this was wonderful. Thanks to the AMAZING TEAM and stay safe! Felix & Julia
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Sea view!!!!!
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2 Helpful votes
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Response from Director General, Director General at Royalton Cayo Santa Maria
Responded Feb 1, 2021
Dear Felix and Julia, On behalf of all Royalton Cayo Santa Maria staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Trust me when I say that your review made us really happy. It was a pleasure to have you at home and we are already missing you and looking forward to receiving you again. We work hard every day to give our usual excellent Royalton experience and your review is the proof we succeeded in reaching our goals. Moreover, it is very nice for us to see our staff was so amazing with you and we would like to thank you for mentioning every person who made you stay unforgettable. We will forward your message to all of them, we are sure they are going to be very happy to hear about you. Thank you very much for choosing Royalton Cayo Santa Maria and we hope to see you again soon at your home in paradise for another amazing Royalton experience.  Warm regards,  General Manager
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Julie T wrote a review Jan 2021
1 contribution1 helpful vote
Julie T We recently visited the Royalton and had a very pleasant stay. The staff members are friendly and willing to provide good service. Our maid Ana kept our room clean, ordered and furnished daily with creative towel displays. Dario the bartender outdid himself with his artistic and tasty beverage concoctions. The beach is among the best anywhere; the sand is white and reminiscent of talcum powder. Covid precautions kept us feeling very safe. Thank you to all the staff. It was a great experience!
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Date of stay: January 2021
1 Helpful vote
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Response from Director General, Director General at Royalton Cayo Santa Maria
Responded Feb 1, 2021
Dear Julie T, It has been a pleasure to have you in our house and today to receive your warm words. We are happy to hear that she had a great vacation. It has been an honor for us to be able to welcome and entertain her during her stay at Royalton and we are proud to know that our service, food and facilities have met her expectations. We look forward to having the opportunity to welcome you back for another great Royalton experience. Receive a cordial greeting, General Manager
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Mirza B wrote a review Jan 2021
London, Canada11 contributions2 helpful votes
Arrived here mid January and stayed for a week. I have been to many many resorts around Cuba but none like the Royalton in Cayo Santa Maria. The staff are friendly and amazing in every way possible that with words may be difficult to describe. Starting from Ana our amazing maid, who was around to say hello with a big smile each day, keeping the room organized/clean and always putting a smile on our face with her towel creations. Javier and Maria Rosa, who would waiting for us at the walk way each morning outside our bungalow to greet us and ask if we needed anything, to have a quick and pleasant chat, to make sure we were happy and always double check as well. We would also see them throughout the day, checking up on us to make sure we are having a great time and if we needed anything. I never felt like I needed to search for someone to get things done as they were always one step ahead. I couldn’t have asked for better butler service. A big plus for Royalton! Ketia was always around smiling and friendly, great help and service upon arrival from her, she’s a great person to have around! Big ups and massive thank you to the amazing entertainment team... Sosa, Blanca, Alejandro and J LO!! This team was absolutely amazing and were always creating fun times at the resort! You will never be bored during the day or evening with these people around whether it’s a fun conversation, some ping pong or music being played! The bartenders and servers were another thing, simply the best anywhere! Misbel usually at the main pool, Leiniert at the snack bar, Dario lobby pool, Javier lobby bar, Dairon snack bar.... amazing staff and people in general. Couldn’t ask for better. Always happy to please and serve. Drinks and coffee ready before I even approach the bar. I mean, where are you going to get this service? The servers at the restaurants were amazing, I have forgotten some names on the way back but Michel was always great. That’s not to say the others while I was there were not, the whole team was amazing and I enjoyed having breakfast, lunch and dinner daily! The cooks were great, food was simply great and service overall during breakfast, lunch and dinner was amazing - from everyone, even if I cannot remember the names!! Last but not least, the management team was amazing, from switching rooms to making sure we had everything we needed. Would like to thank both the younger and older managers for everything along with all staff for a memorable experience. I highly recommend Royalton over all other resorts on the island.
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Date of stay: January 2021Trip type: Traveled with friends
2 Helpful votes
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Response from Director General, Director General at Royalton Cayo Santa Maria
Responded Jan 26, 2021
Dera Mirza B, Thank you for sharing your nice review. We are glad that you had a great experience with us. It’s good to know that you enjoyed the pool and beach, one of the most beautiful in the world! We will say hello to all the members you have mentioned. We are sure they will be very happy to hear about you. We look forward to hosting you on your next visit toRoyalton Cayo Santa Maria. Warm regards,  General Manager
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Roberto wrote a review Jan 2021
Toronto, Canada6 contributions2 helpful votes
+1
I just finished up 3 weeks at the Royalton Hotel and it was the best vacation I have ever had. The food was delicious every single meal. The grounds were immaculate and gardened every day. The beach was 100% soft sand, with not a single rock, and rivals any beach in the world. And the best part, the people. There are too many kind, friendly, wonderful people to mention everyone but I will mention a few who really made my stay wonderful. Yaslin, my maid, greeted me with a warm smile every morning and afternoon and kept my room looking spotless everyday. Her Picasso-like towel-art was exciting to see every day. My butler Javier was there to grant any request I had. I am going to miss starting my day with a chat or a joke or a Spanish lesson with you Javier. Gracias. The animation staff made things fun and exciting each and everyday, having pool parties, ping pong championships, and nighttime dance parties. Sosa, Alejandro, Blanca, Jenny, Coki and DJ Jose were all 5 stars. Muchos Gracias amigos. The service staff was fantastic, with much too many names to mention, but every meal was professional, polite, friendly and appreciated. The gym was excellent, spacious and had all the necessary equipment. The spa was heaven and massages were wonderful and relaxing at the spa pool after was great. You can see why this hotel runs so smoothly, as the management staff are true professionals. The Grande Jefe, Alex, treats every guest like a member of the family. He cared about making sure every detail of my stay wonderful, and if there was ever anything wrong, I am sure he would have fixed it. (I dont know for sure though, because there was never anything wrong.) His assistant manager Oscar was always available to talk, and always friendly and helpful. A big thank you to Costa, head of the kitchen for all the warm greetings and delicious meals. Senòr Papaya thanks you and all of the kitchen workers. Lastly, but certainly not least, Laura, the head of customer service. Thank you Laura for all your warm greetings from the beginning. I had the most wonderful time. Thank you Royalton. You certainly made me feel like royalty. I can't wait to come back.
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Date of stay: January 2021Trip type: Traveled solo
2 Helpful votes
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Response from Director General, Director General at Royalton Cayo Santa Maria
Responded Jan 22, 2021
Dear Guest, On behalf of all Royalton Cayo Santa Maria staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Trust me when I say your review made us really happy. It was a pleasure to have you again at home and we are already missing you and looking forward to receiving you again. We work hard every day to give our usual excellent service and your review is the proof we succeeded in reaching our goals. Last but not least, we are very proud to know our staff has been always so attentive with you and that they are the main reason why our guests keep coming back. We will forward your message to Yaslin and Javier. We are sure they are going to be very happy to hear your words. Thank you very much for choosing us once again and we hope to see you again soon at your home in paradise for another amazing experience. Warm regards, General Manager
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LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
122
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Frequently Asked Questions about Royalton Cayo Santa Maria
Which popular attractions are close to Royalton Cayo Santa Maria?
Nearby attractions include Santa Maria Beach (0.5 miles), Delfinario en Cayo Santa Maria (0.3 miles), and Playa de las Gaviotas (4.6 miles).
What are some of the property amenities at Royalton Cayo Santa Maria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Royalton Cayo Santa Maria?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Cayo Santa Maria?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Royalton Cayo Santa Maria?
Yes, free parking is available to guests.
Are there opportunities to exercise at Royalton Cayo Santa Maria?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Royalton Cayo Santa Maria?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Royalton Cayo Santa Maria?
The staff speaks multiple languages, including Spanish and French.
Does Royalton Cayo Santa Maria have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Cayo Santa Maria accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.