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Royalton Cayo Santa Maria

05200 Cuba
Traveler (6928)
Pool & Beach (1906)
Room & Suite (845)
Certificate of Excellence
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Check Out— / — / —
Guests1 room, 2 adults, 0 children
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About

#1 of 20 hotels in Cuba
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Adult pool
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Romantic
Great View
HOTEL CLASS
3,943Reviews
7,324Photos
982Q+A
100Room tips
Traveler rating
  • 2,986
  • 624
  • 238
  • 70
  • 25
Time of year
Traveler type
Language
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Popular mentions
The resort was beautiful and the atmosphere was very quiet and relaxing. The food was also great, and the staff/service was fantastic. Our maid (Elizabeth) was especially kind and really made sure we had everything we needed in our room. Also, our butler (Lester) took care of
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Response from rrssBDcuba, General Manager at Royalton Cayo Santa Maria
Responded today
Dear Guest, Thank you very much for sharing your experience at Royalton Cayo Santa Maria on TripAdvisor. It's nice to know that you liked our resort and our food. It was a pleasure for all the staff that you stayed with us and they will surely appreciate your words, one reason more to continue doing a good job every day. Elizabeth, Lester and Sonia will feel very proud. Thank you for choosing us and we hope you will be with us in this paradise for your next vacation. Best regards, General Manager.
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Excellent hotel, service, food, employees, rooms The butlers, Alexis and Leandy thank you so much for your help and kindness, Yesis at the restaurant who knows the needs and tastes of her guests, Yusleika at the pool bar who is soooo nice and funny. What about Cesar who is
Read more
Response from rrssBDcuba, General Manager at Royalton Cayo Santa Maria
Responded 2 days ago
Dear Guest, On behalf of all Royalton Cayo Santa Maria staff, we would like to give you a huge thank you for providing part of your time to share your experience with the TripAdvisor readers. We are more than happy to see that you had a wonderful vacation with us and that our staff did the best for you. Your words are a special motivation for the management and staff. It is the best reward after every day work. We will forward your message to Alexis y Leandy, Yesis y Yusleika. They will be proud to hear they made a great job. Thank you very much for choosing Royalton Cayo Santa Maria. We are looking forward to welcome you soon again at our little paradise. Best regards, General Manager.
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+1
This is the most beautiful and relaxing resort we have been to in Cuba. The staff were absolutely amazing. Tony at the Snack Bar gave us the best service. He was so courteous, professional, efficient, prompt and a real pleasure. Our maid Elizabeth was so amazing with all the
Read more
Response from rrssBDcuba, General Manager at Royalton Cayo Santa Maria
Responded 2 days ago
Dear Marilyn, We are extremely happy to have taken a few minutes of your time to comment to us about your stay at Royalton Cayo Santa Maria. You put in our hands your condifence and we have exceeded your expectations, which comforts us to be better every day. We get excited every time people tell us about our beach, which still retains its distinctive features that it had more than 20 years ago, and it speaks of the love and time we have dedicated in favor of its conservation. It is good to know that our staff did their best to make your stay unforgettable, no doubt Tony, Elizabeth, Lester, Diana and the beach staff will be very happy to hear from you. We are waiting right now to welcome you to our resort again. Best regards, General Manager.
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+1
The trip to YYZ : great service to (May 4) and from (May11) Toronto from Red Carpet Car Service. Thank You Jacquelyn! Hola Sun's Part: Due to the mess at Santa Clara we were rerouted to Cayo Coco Airport. We also had flight time change, from 615am to 900am (May 4). The bus ride
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Response from rrssBDcuba, General Manager at Royalton Cayo Santa Maria
Responded 6 days ago
Dear guest, First of all we would like to thank you for proving a review about your stay with us.We are sorry you have had these inconveniences that you describe before your arrival at our resort. We are pleased to know we succeeded your expectations and you enjoyed our hotel and service. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will forward your words to all the people you have mentioned and we took note of your suggestions to work on the necessary improvements. I want to finish by thanking you for choosing Royalton Cayo Santa Maria for your vacation and we are already looking forward to welcoming you again very soon. Best regards, General Manager
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The hotel was as good as expected for a state run Cuban resort. It was very clean but some of the furnishings were getting a little tired especially around the main reception area. The staff were very helpful & accommodating apart from a couple in the sunset snack bar.The beach
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Response from rrssBDcuba, General Manager at Royalton Cayo Santa Maria
Responded 1 week ago
Dear Kate, Thank you for sharing your review about your stay with us. We are glad to know our staff was very attentive with you and you liked our beach, one of the most beautiful ones in the world. However, we are disappointed to hear you might have encountered some issues during your stay. We would like to apologize for those inconvenience you might have experienced. We took note of your suggestions to work on the necessary improvements. We hope to have another opportunity to welcome you and prove ourselves in your Rotyalton Cayo Santa María. Sincerely, General Manager.
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LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
122
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Royalton Cayo Santa Maria Resort (All-Inclusive)