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Royalton Cayo Santa Maria

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Royalton Cayo Santa Maria
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2,534 Reviews from our TripAdvisor Community

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Showing 1,531: English reviews
Dollard des orneaux
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spacious room well done beautiful pools great food Very attentive staff. Go out of their way. Enjoyed immensely The beach is magnificent clean and crystal clear. Warm and wonderful. Extremely clean The chef went above and beyond to accommodate any and all allergies

Helpful?
4 Thank Borenstein
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Borenstein, Thank you for writing this nice review. It is always a pleausure to know that you have enjoyed your stay with us. We are happy to know that you liked the beach, rooms, pools and all related with food and the Chef. Thank you very much for choosing our Resort for your vacations. We hope to see you... More 

Zurich, Switzerland
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful resort with a breath taking beach. We had a large room with two double beds & Butler service. We instantly went into relaxation mode and before we knew it had to leave after a 5 night stay. The food was excellent, having traveled around Cuba on this trip we knew the difficulties of obtaining some ingredients and found the... More 

Helpful?
3 Thank J_Traveller_C
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Guest, First of all, we would like to say thank you for this nice review. We are glad that you have enjoyed yout stay and you come back with good feelings about us. Your opinon about food is very important, we are really happy about your comment. Chef is new, and she is working hard everyday in order to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

All positive when it comes to the staff and the resort. Only negative comment was as much as we like eggs at breakfast but we need a bit of variety of meat sometimes. Entertainment every night was a +++ and also unlimited alcohol and drinks consumption suited us very well.

Helpful?
1 Thank Myhrra Chloe G
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Myhrra, We are really happy to know that you have enjoyed your stay in our beautiful Royalton Cayo Santa María. It is always a pleasure to read so kind review. We will take note abou the breaksfast and eggs. Thank you for your opinion about entertainment, we are traying to find the best ones. Thank you again for choosing... More 

Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The beach and resort itself is beautiful! But the service and the maintainance of the hotel is quite disappointing especially for the price you are paying. They are suppose to be the "best" resort in Cuba. I don't want to know how bad the other resorts are. The staff are not great and do not care of their jobs. We... More 

Helpful?
3 Thank oyenita
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to write a review about your stay. Moreover, we would like to apologize for any inconvenience that you might had during your stay. We are sorry that we couldn’t reach your expectations in terms of service and maintenance and staff. We take notes of your... More 

UK
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent service Spotless poolside x 2, private cabanas etc Private beach which was the cleanest of the other resorts we walked to Mixed ages of guests - from really young couples through to families with grown up children, mature couples. Accommodation very clean, great size and everything worked well Choice of restaurants was reasonable - 4 in total : 2... More 

Helpful?
1 Thank sjuk28
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Guest, First of all, we would like to thank you for your beautiful review. It is always really nice to know that our guests are having a wonderful time at the hotel. We are happy to know that you liked our "a la carte" restaurant and the food, overall in BeachBar. It is always a pleasure to read that... More 

Toulouse, France
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After visiting different cities in Cuba, we finished at The Royalton Cayo Santa Maria to enjoy a few days of relax. What a fantastic hotel. From the moment you enter the hotel, the attention received is very good. The grounds are very well kept and all facilities are just amazing. The Beach is incredible. Perhaps, the menus in the restaurant... More 

Helpful?
3 Thank JLTFernandez
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Guest, Thank you very much for let us know how was your experience at our fantastic Royalton Cayo Santa María. We are happy knowing you have enjoyed our Resort from the moment you entered to the end and you had all required facilities. We are glad you have enjoyed the beach and the grounds. It will be a pleasure... More 

Stockport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First of all we would like to say a massive Thank You to all the Royalton staff who made this the best holiday destination we have been lucky enough to visit. This includes 5 star holidays in Las Vegas, New York, Florida, Mexico and London. This holiday topped them all . The main reason being the exceptional service , genuine... More 

Helpful?
7 Thank Julie S
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Julie, First of all, we would like to say massive thank you for this lovely comment. We are so glad that you have enjoyed so much your stay in our Resort, we are really proud. It is always a pleasure to read that food and restaurants were perfect. Also we take note of your good comments on the service,... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an excellent time in Cayo Santa Maria, the beach and pool were amazing and service was perfect. Unfortunately I left my Green Rain Jacket in the wardrobe in room 0103 when i left on September 3rd. I was wondering if any staff has seen this jacket and if they have could they send it to me. Thank you

Helpful?
3 Thank Ethan B
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Guest, Thank you for so nice comment about our Resort. It is a pleasure for us to know that you have enjoyed the beach, the pool and you liked the services and the staff. In relation to the jacket, we are trying to find it. As soon as possible we will let you know. Best regards, General Manager. More 

Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing stay at the Royalton for the last 5 days . People are so lovely .. all the servers, especially Bernardo, Joalis, and Nievas who has been a chef there for only 5 days. Nievas spoke to us several times while in the restaurant. The food is the best we have tasted in Cuba. This has been by far the... More 

Helpful?
3 Thank robertbelcastro
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Guest, First of all, we would like to thank you for taking your time to write so lovely words about your stay with us. We are really happy to see that you have enjoyed your vacation at our Resort. Your opinion about the hotel and its rooms is very important, we will take it in order to improve our... More 

Boucherville, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Although this review will provide a synopsis of our vacation experience, words alone cannot fully describe the exceptional week we spent at the Royalton Cayo Santa Maria. You MUST experience this for yourself! From the moment we set foot in the lobby upon arriving, we were introduced to the stellar hospitality and personalized service that this resort has to offer.... More 

Helpful?
8 Thank EricSMJC
General M, Director General at Royalton Cayo Santa Maria, responded to this review

Dear Eric, It is always a great pleasure to read so nice comments about our Resort. We are really happy to see that you have enjoyed until the last minute. We are very gratefull to know that the service was excellent andthe food was perfect. The staff will be proud to know your opinion. Thank you for choosing Royalton Cayo... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking

Additional Information about Royalton Cayo Santa Maria

Address: 05200, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $253 - $434 (Based on Average Rates for a Standard Room)
Number of rooms: 122
Hotel Style:
#1 On the Beach Hotel in Cayo Santa Maria
#1 Top resorts Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
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