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Melia Cayo Santa Maria

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Jardines del Rey, 52610 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cayo Santa Maria
Updated 01/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 23 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Travelers' Choice
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Tennis court
Babysitting
Parking
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Bowling offsite
Entertainment staff
Evening entertainment
Fishing
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, French, Spanish
5572Reviews536Q+A100Room tips
Traveler rating
  • 2,293
  • 1,695
  • 799
  • 460
  • 325
Time of year
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Popular mentions
Marina L wrote a review Jun 2021
Ontario, Canada18 contributions1 helpful vote
+1
I was there on July 2019, and was a good hotel, the beach was amazing, the rooms were nice, the food was ok and the Animation Team was so good, not all the staff was like that but we had a good stay there....
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Date of stay: July 2020
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Celia P wrote a review Jun 2020
Montreal, Canada876 contributions139 helpful votes
+1
Melia Cayo Santa Maria resort & hotel was a beautiful resort for my first time in Cuba. It’s wonderful hotel, well located and peaceful. The staff is simply amazing and go beyond expectation. The entertainment staff keeps you smiling, cooks do their best to make each meal one that you’ll love and the coffee/bar waiters are super nice. Here are the pro’s and con’s : PRO’s : - Beautiful hotel (clean and spacious rooms with balcony) - Ocean water is a superb blue and clear (can walk far on the beach, visiting other resorts on the way) - Two big and clean pools - Buffet is good (you’ll notice the same food items coming back very quickly, but you’ll always manage to find something, must be a little creative sometimes... like slicing up prosciutto into little piece to add it to your pasta cooked in a pan in front of you). - Snack bar is delicious (they have pizza and poutine which is totally amazing any hour of the day). - Walking area is vast and brings you pretty far. - Night shows are spectacular, especially the one where the man dancing and the aqua show. - Board games and reading material available. - Good coffee (I mean latte, cappuccinos and specialized coffees) - Friendly staff (from the cooks at the buffet, entertainment and waiters at the coffee/bar). CON’s - As much as it’s a good location (once at the hotel), the bus ride from airport to the hotel can be long.... more or less 1h30 depending on Cuban traffic - Specialized restaurants isn’t wow as it’s mostly the same food you’ll find at the buffet. This being said, my family and I didn’t get to try all of them as they were closed (due to the season) or lack of time. - Lack of fresh towel available. Had to keep the same towel for two day twice during my entire stay. I tipped a peso or two for each service (coffee or drink brought to me, waiters at the buffet, cleaning staff for tidying up our room). It would always put a giant smile on their faces and you can see that they are truly grateful and would go beyond they way to help you out. Overall, wonderful time in Cuba for a first timer. Enjoy :)
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Date of stay: January 2020Trip type: Traveled with family
2 Helpful votes
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Response from Director_General_MSM, Director General at Melia Cayo Santa Maria
Responded Jun 12, 2020
Dear 412celiap, Many thanks for give us the possibility to know about your experience. It has felt very good to read your review. We understand you have had a really good time, even when there were some things to improve. We will take into account every detail you are referring us and work very hard in the improvement of all our services. Thank you so much for your comments. We will be looking forward to your next visit.
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C&R wrote a review May 2020
Manitoba, Canada4 contributions11 helpful votes
We have been to this lovely resort 5 times. Each occasion has been above and beyond our expectations. So important to us are the people working at this resort. They are warm, friendly and always so helpful. Many tourists could learn from their example about being patient and hospitable. Thank you many times for all the people we have encountered. It was been our pleasure! The resort itself is nice and small; making everything easy to access. I would like to see all of the lanterns working alongside the walkways. It would make it so much safer when walking at night. The entertainment is wonderful; especially the musicians around the dinner hour and in the evening. We enjoy the buffet since there is always something to eat. The waiters and waitresses work hard to serve you with a smile. We also very much enjoyed the specialty restaurants. Very creative and tasty menus. The employees at the bars are friendly and hard working. Please, be sure to tip ALL of the workers! This is a crucial part of their salary and it will make a world of difference to these lovely people. Although no travel is allowed at this time; this resort will be our first place to visit once the aircraft fly to this region. I hope and pray that all of our friends and their families are staying healthy. We are thinking of you and can't wait to see you again. Virtual hugs to all of you!
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Date of stay: March 2020
Value
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1 Helpful vote
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Response from Director_General_MSM, Director General at Melia Cayo Santa Maria
Responded May 11, 2020
Dear Sandy O, We really loved to read your review. Thanks a lot for take your time writing on Trip Advisor. We are sure our potential customers will benefit from it, and especially, from your simple and wise recommendations to make their stay more pleasant. It will be a pleasure to have you back in Melia Cayo Santa Maria soon.
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4six wrote a review Apr 2020
2 contributions1 helpful vote
Two weeks enjoying Cuba’s Melia Santa Maria’s lovely beach and pools, gorgeous gardens, delicious food and drinks, a comfortable room, while meeting super friendly and helpful staff inside and outside, gave us a wonderful vacation, and a longing to return again soon.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Director_General_MSM, Director General at Melia Cayo Santa Maria
Responded Apr 30, 2020
Dear Four6, We really loved to read your review. Thanks a lot for take your time writing on Trip Advisor. We are sure our potential customers will benefit from it, and especially, from your simple and wise recommendations to make their stay more pleasant. It will be a pleasure to have you back in Melia Cayo Santa Maria.
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Niel-Wolverhampton wrote a review Apr 2020
Wolverhampton, UK297 contributions151 helpful votes
It was our first experience of an all-inclusive resort and we enjoyed it. The food was good quality for Cuba and the service efficient and friendly. The room was very pleasant and the grounds were well kept. The pool was good and there were plenty of loungers available. It was right next to the beach, which was glorious.
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Date of stay: February 2020
Location
Cleanliness
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2 Helpful votes
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Response from Director_General_MSM, Director General at Melia Cayo Santa Maria
Responded Apr 20, 2020
Dear Niel-Wolverhampton, Thank you very much for posting your comments on Trip Advisor about our hotel. Do not hesitate to contact us when you decide to come again to our MELIA CAYO SANTA MARIA and I remain at your entire disposal.
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ALSO KNOWN AS
melia cayo santa maria hotel cayo santa maria, cayo santa maria melia, cayo santa maria cuba, santa maria cuba, melia cayo santa maria cuba
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
358
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Frequently Asked Questions about Melia Cayo Santa Maria
Which popular attractions are close to Melia Cayo Santa Maria?
Nearby attractions include Santa Maria Beach (2.2 miles), Delfinario en Cayo Santa Maria (1.4 miles), and Plaza La Estrella (1.8 miles).
What are some of the property amenities at Melia Cayo Santa Maria?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Melia Cayo Santa Maria?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Melia Cayo Santa Maria?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Melia Cayo Santa Maria?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Cayo Santa Maria?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Melia Cayo Santa Maria?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Cayo Santa Maria?
The staff speaks multiple languages, including English, Spanish, and French.
Does Melia Cayo Santa Maria have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Cayo Santa Maria accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.