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Melia Cayo Santa Maria

Traveler (7124)
Pool & Beach (1941)
Room & Suite (777)

About

Location
Cleanliness
Service
Value
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Spa
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Paid Internet
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family Resort
Bay View
HOTEL CLASS
5,029Reviews
7,214Photos
441Q+A
100Room tips
Traveler rating
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  • 274
Time of year
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Popular mentions
We were there early February and have no complaints. This was my 3rd time in Cuba but fist time in this particular resort. The resort itself was clean and customer service was incredible. The beach is spectacular and staff made everyone feel welcome since the day we arrived. The
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Response from Director_General_MSM, Director Comercial at Melia Cayo Santa Maria
Responded today
Dear Kathleen, It has been a pleasure to acknowledge, through your lively review, how pleased you felt with our facilities and services. It is very rewarding to receive such nice comments which certainly stimulate us to continue working in our service quality. Thank you so much. We hope to host you again, pretty soon, at MCSM,
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+1
Great place..food was good .....great poutine... the grounds and rooms are nice and clean...the beach is beautiful! Went to surprise friends and a wedding....had a great time... The people who work there are amazing...would go back for sure!!
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Response from Director_General_MSM, Director Comercial at Melia Cayo Santa Maria
Responded today
Dear Hermine, Thank you so much for reviewing your experience at Meliá Cayo Santa Maria. It feels really good to receive such nice comments regarding our resort. We are committed to keep on working in the improvement of our services and staff performance so, I am sure your next vacation with us will be even more pleasant. Hoping to be able to serve you again in the near future,
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I had an amazing time at melia cayo santa maria. I got married there and all I can say is it was more than I could of asked for. They take care of every little details to make sure that everything is ready for your big day. The food is good, the rooms are nice and clean and all
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Response from Director_General_MSM, Director Comercial at Melia Cayo Santa Maria
Responded yesterday
Dear Roxanne, Thank you very much for sharing your experience with the rest of travelers. It has been a pleasure to serve you at such an important time as it is your wedding celebration. We hope you honor us with another opportunity to serve you and offer you a memorable vacation. Best regards,
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Stayed here February 8-15. I would not recommend this resort. It was a very long drive to the resort (2 hours). The rooms were very outdated. Housekeeping was great. Our room was cleaned everyday and towel art on the bed. The food wasn’t very good. The Buffet was small and not
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Response from Director_General_MSM, Director Comercial at Melia Cayo Santa Maria
Responded 3 days ago
Dear Lanilowski, We heartily appreciate your honest review. Even when the services received have not fully met your expectations; you have been able to point out those aspects you have really enjoyed at our resort. We are working really hard in the improvement of all our services and your opinions constitute a great help for us to orient our efforts. Thank you for your contribution.
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We have booked Melia Cayo Santa Maria luckyly for one night only. The hotel ist shabby, past best time by decades... At 11.00 am no beach towels available !!! Please, I have booked a beach hotel showing 5* classification and no beach towels ? The toilet flush did not work at
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Response from Director_General_MSM, Director Comercial at Melia Cayo Santa Maria
Responded 3 days ago
Dear Hangaroa, We heartily appreciate you honest review. We understand some of our services did not exactly meet all your expectations but we thank your giving us the chance to identify these improvement opportunities. You can be certain that we will always pay very close attention to the feed back provided by our guests. Thank you so much for your contribution.
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All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
this is the fun going to your room lol maids are awesome
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123456156
We saw no signs of jellyfish at all. I have heard that insects can be present, especially mosquitoes, but we had no such problem.
0 votes
You will get a slip of paper inside your check-in envelope that you take to the towel hut and exchange for in 1 towel/person. You can then change the towels as needed, but you will need to get back that piece of paper to hand back to reception for when you check out - to show that you returned the towel, and in order to not be charged for a missing towel. We bring our own towels to use also, because I know I will have a my beach towel for the 1st time I go to the beach after arriving - without having to wait until the hut opens, or be to be told there's no clean towels when I want fresh ones - which can happen.
1 vote
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We stayed in 19 by the beach and it was very quiet. The ones around the pool will likely be a bit noisier during the day but it is quiet in the evenings. the evening activity other than one night was all in the lobby area and the noise does not carry to the room areas.
1 vote
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What rrichar says is right. But don't let it put you off. On the way in, it's pretty fun. People are excited for their vacation. There are usually beers for purchase on the bus and everyone's happy. Lots to see of the country on your way to the keys. Make sure you check with your bus that they are offering beer and if they aren't for some reason, buy a few from a vendor at the airport parking lot just outside your bus. Or, if you don't want beer, make sure to purchase water or pop from one of the outside vendors. The bus won't have it. There's lots to see on the ride into the keys and the tour guide will give you lots of interesting information and will be very open to answering your questions. On request, the driver will also usually make a stop for people to have a washroom break on the way to the keys (though this may mean ducking behind a bush). On the return ride to come home, they're usually kind to you and keep it quiet so you can get a little shut-eye before hitting the airport.
1 vote
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"room 1125 is close to everthing...a little walk of 7 minutes to the beach!"
"Take gifts for staff they don't make a lot of money."
"Ocean view rooms are worth the extra money and are quieter."
"My favourite is Ocean view rooms."
"Ocean view is always worth the extra cost. all rooms are spacious and airy."
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12345620
ALSO KNOWN AS
melia cayo santa maria hotel cayo santa mariacayo santa maria meliacayo santa maria cubasanta maria cubamelia cayo santa maria cuba
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
360
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