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Sol Cayo Santa Maria

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Sol Cayo Santa Maria
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2,573 Reviews from our TripAdvisor Community

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Showing 1,205: English reviews
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Reviewed 1 week ago via mobile

Check in was 4 hours later than stated and we had to wait an extra hour to get our room. The windows did not lock, the shower was not working and often we ran out of water in the room. The buffet restaurant was completely not satisfying. The staff were very unfriendly, especially Mario from the front desk. Exception for...

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Helpful?
3Thank Lucas A
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Lucas A, We are sorry to read your comments in regards of your stay with us Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Our hotel is involved in a renovation process that will give us our structural conditions back. Normally...

London, Canada
Reviewed 1 week ago via mobile

We stayed at this resort and requested a newly renovated room on second floor. Good choice since the balcony door didn't Lock properly. Room was cleaned daily by friendly staff. Staff in general were friendly. Meals generally were the same every day in the buffet but reasonably tasty for Cuba, comparable to the many other resorts that I have been...

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2Thank Stephen M
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Stephen M, Thank you very much for your good comments. That is why our staff works for. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria again. Best regards, Alejandro Jaime General Manager.

Halifax, Canada
Reviewed 2 weeks ago via mobile

This was my 5th stay at the Sol, the amazing beach and friendly hotel staff give this resort a 5 star rating for me. Yes the resort is older but the staff are always working hard making improvements. Food is typical for Cuba, buffet restaurant always has lots to choose from, the omelette grill is great for breakfast; burgers and...

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Helpful?
5Thank Gntbkr
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Gntbkr, Thank you very much for your good comments. We are pleased to know that you have enjoyed your holiday in our hotel. That's why our staff works for and sure will be excited about your good comments. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria...

Regina, Canada
Reviewed 3 weeks ago

Everything and everyone in this resort was amazing! Fresh fish daily and the restaurants were spotless! Same goes with the room! The staff was incredible. My first time in Cuba and in this resort and will make this my home away from home! Thank you Sol Cayo Santa Maria for a memorable vacation!

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5Thank antodeca2017
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear antodeca2017, Thank you very much for your good comments. We are pleased to know that you have enjoyed your holiday in our hotel. That's why our staff works for and sure will be excited about your good comments. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria...

Algonquin Provincial Park, Canada
Reviewed 4 weeks ago

I started my stay at the Sol a little bit worried about the food, but I was blown away (in particular, the salad bar is top-notch especially at dinner time, the fried rice bar is Amazing, and the plantain fries are a must-try!) Our stay was plagued a bit by lots of water issues in our rooms causing the toilets...

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4Thank timlucier
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear timlucier, We have analyzed your comments regarding your stay at our Sol Cayo Santa María hotel. Our intention is always to improve our services so your opinions help us in this purpose. At the moment we are working hard on the maintenance of the hotel and for that we have an excellent team of work. We are happy to...

Quebec
Reviewed 5 weeks ago

Been there during the mourning week so there was no entertainment but our days were filled with quiet old cuban music, which was fantastic. Rooms are set up in bungalows spread out through lots of vegetation, good restaurants and very friendly staff.

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2Thank Wil_Mackie
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Wil_Mackie, Thank you very much for your good comments. That is why our staff works for. We keep working in renovations and improving our entertainment program to give you all the best. We hope you can come back to Sol Santa Maria again. Best regards, Alejandro Jaime General Manager

Montreal, Canada
Reviewed March 19, 2017

I'm having my vacations on Cuba for 11th years . This time was the best time . We were on the beginning of the February in hotel Sol Cayo Santa Maria. This is old very well maintain hotel . What I really liked is very pleasant atmosphere .Young crew doing very well their duty . In the bar they are...

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2Thank sylwesterbanbula
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear sylwesterbanbula, Thank you very much for your good comments. We are pleased to know that you have enjoyed your holiday in our hotel. That's why our staff works for and sure will be excited about your good comments. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria...

Moncton, Canada
Reviewed March 15, 2017

We keep returning to the same resort as we feel we are getting good value for our money. The staff are friendly and we love the resort property. At times it can be a little harder to find staff that speak very good English, but there are some and quite a few have some basic English. If not, pointing and...

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7Thank jujucan2015
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear jujucan2015, Thank you very much for your good comments. We are pleased to know that you have enjoyed your holiday in our hotel. That's why our staff works for and sure will be excited about your good comments. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria...

Winnipeg, Canada
Reviewed March 14, 2017

This was my first time to Cayo Santa Maria. The drive from the airport went over a cause way thru the ocean to the island. The hotel was pleasant and the staff courteous, friendly and helpful. Buffet was average for Cuban fare but their Pizza restaurant that was open for lunch was exceptional. The Picua restaurant on the beach had...

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5Thank katrin g
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear katrin g, Thank you very much for your good comments. We are pleased to know that you have enjoyed your holiday in our hotel especially the service and the food. That is why our staff works for. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria again....

London, Canada
Reviewed March 13, 2017

This was our third visit to Sol Cayo Santa Maria, and it suits us just fine. This a VERY basic resort, without luxuries or much in the way of amenities, however, it is clean, quiet, safe and quite reasonably priced, so you get what you pay for. The food is ok,not great, and the rooms, although clean, may have some...

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3Thank Ruth M
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Ruth M, On behalf of Sol Cayo Santa María we welcome your comments on your stay with us. We are very happy that you have enjoyed your holidays in our hotel, especially the beach and the staff. We have already considered your suggestions and comments of our service for each day to improve We look forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the All Inclusive 4-star Sol Cayo Santa Maria hotel (300 rooms). Ideal for simply relaxing or for exploring the clear ocean bottom and neighboring keys that surround this marvelous Cuban tourist destination. Enjoy an unforgettable holiday with your family, all included. ... more   less 

Additional Information about Sol Cayo Santa Maria

Address: Cayo Santa Maria | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $91 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Cayo Santa Maria 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Evoline ltd, Booking.com and Prodigios Interactivos SA so you can book your Sol Cayo Santa Maria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sol Cayo Santa Maria Hotel Cayo Santa Maria
Sol Hotel Cayo Santa Maria
Cayo Maria Santa Sol
Sol Cayo Santa Maria Cuba
Cayo Santa Maria Sol
Hotel Style:
#12 On the Beach Hotel in Cayo Santa Maria
#12 Top resorts Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travelers have asked, with answers from Sol Cayo Santa Maria staff and other travelers.
202 questions
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Questions? Get answers from Sol Cayo Santa Maria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms well placed whether near the pool or the ocean view”
antodeca2017, 3 weeks ago | Read review
“Just do a room check and ask to switch rooms if needed - my room was amazing but I saw a friend's room and it wasn't so great.”
timlucier, 4 weeks ago | Read review
“Room facing the pool might be a bit noisy for some; there is music playing for most of the day.”
RuthM467, Mar 13, 2017 | Read review
“look at the plan - closer to the beach means further away to buffet”
GN-Canada, Mar 9, 2017 | Read review
“ask for a newly renovated one because they are disgusting and falling apart”
madelynmcc, Mar 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question