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Sol Cayo Santa Maria

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Sol Cayo Santa Maria
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2,463 Reviews from our TripAdvisor Community

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Showing 1,170: English reviews
Reviewed 4 days ago NEWvia mobile

2 star masquerading as 4. Some staff excellent but even they are challenged in english. Public bathrooms clean but non functional, customer service almost non existent. Hector of Sunwing was super helpful when hotel wouldn't change room despite being only at 60 perc capacity. First room lacked hot water, functioning tv and toilet. Second room was better despite water pipe...

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Helpful?
2Thank Kim F
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Kim F, We regret not having fulfilled your expectations during your stay at our Sol Cayo Santa María hotel. Our intention is always to improve our services so your opinions help us in this purpose. Our hotel is involved in a renovation process that will give us our structural conditions back. Nevertheless i would like to inform you we...

Winnipeg, Canada
Reviewed 5 days ago NEW

Attended a wedding at this hotel. Serious infrastructure issues. Over one hundred guests attended and the majority had difficulties with their rooms : toilets not working,staff not being able to fix same,no water,no water pressure,no bottled water on the resort, no bottled water in the rooms,broken pavers,broken bridges over the pool, two guests tripped one twisted her ankle,one broke her...

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Helpful?
3Thank VivBru
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear VivBru, We are sorry to read your comments in regards of your stay with us Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. We know that we have some maintenance problems in the rooms but don´t doubt that we are working...

Lindsay, Canada
Reviewed 6 days ago NEW

I travelled to Sol Cayo Santa Maria in December 2016 shortly before Christmas. It is my 3rd trip to Cuba, but my first time to Santa Maria. I travelled with my boyfriend, it was his fifth trip to Cuba and his second time to Santa Maria. Overall we were pleased with our vacation. Having read the Trip Advisor reviews before...

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Helpful?
5Thank Emily K
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Emily K, In the name of Sol Cayo Santa María we appreciate your comments about your stay with us. We are pleased to know that you have enjoyed your holiday in our hotel and we will consider your suggestions and comments, to improve our service day by day. Please accept our apologies for the inconveniences presented on arrival and...

Reviewed 6 days ago NEWvia mobile

This hotel was a dissapointment. They had a 4 star facility but runned it poorly. There were some personel that were really friendly, but not all. We stayed there for 5 days and they were not able to fix our toilet during this time.... and did not offered an alternate room even after a request from us. Food was ok...

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Helpful?
2Thank StefanMel
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear StefanMel, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Our hotel is involved in a renovation process that will...

Toronto, Canada
Reviewed 1 week ago via mobile

Visited this resort with our big family of 23 people during Christmas 2015. The hotel is dated but people who work here they try heir best to make you feel entertained happy. The food it's ok cube wise, but you will survive. They had some little flies which they called sh flies that bitted us all and made our time...

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1Thank Bela-toronto
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear Bela-toronto, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to...

Kitchener, Ontario, Canada
Reviewed 1 week ago via mobile

Arrived with friends on Jan 5, 2017. The check-in was busy and somewhat chaotic. Took over two hours to get to our room, and by then we could not enjoy any part of the beautiful day. But that happens. The room was perfectly situated for what I wanted. I could sit on the balcony and enjoy the blue water of...

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Helpful?
2Thank 44quadri1
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear 44quadri1, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to...

Reviewed 1 week ago

we were booked here (since oct.) for 2 weeks, thinking some of the issues would be addressed by now. but the water, toilet, hot shower issues remain (jan 10) so we canceled and rebooked at melia buenavista up the beach. good luck, i think you'll need it!

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2Thank david m
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear david m, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way...

Vancouver, Canada
Reviewed 1 week ago

I stayed at the Sol Cayo Santa Maria for one week over New Year's and I really really love this place although there was no ocean view room available anymore, but that was okay. So let me start what I liked best about this resort. It was the fact that this place is at the end of the hotel chain....

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Helpful?
2Thank 844elisa
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear 844elisa, Thank you for posting a review about your stay at Sol Cayo Santa María and for having chosen our hotel to spend your vacations. In the name of the Hotel Management, we would like to express you how pleased we are to read that you had enjoyed your staying among us as your review shows us and we...

Kingston, Canada
Reviewed 2 weeks ago via mobile

Ocean view room second floor was very clean and restful. I would want to be in that location again if I went back. The Beach was stunning white sand and quiet. Did some light snorkelling and saw some smaller fish and a couple barracuda. Food was good. My first experience in Cuba was wonderful here. Trip was actually in 2011,...

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Helpful?
2Thank Angela T
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear Angela T, Thank you for posting a review about your stay at Sol Cayo Santa María and for having chosen our hotel to spend your vacations. In the name of the Hotel Management, we would like to express you how pleased we are to read that you had enjoyed your staying among us as your review shows us and...

Montreal, Canada
Reviewed 2 weeks ago

The staff was kind and courteous considering the rundown state of the resort. The resort is nice and very well laid out but needs a full make over. Some building are slightly run down. The building I was in had terrible TV reception, they were aware of issue but never bothered to fix it. The air-conditioning made a lot of...

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Helpful?
2Thank jr750cc
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review
Google Translation

Liebe jr750cc, Ursprünglich bei www.tripadvisor.com auf Englisch eingereicht. Sehen Sie sich das Original an. Automatische Übersetzung Diese Bewertung wurde automatisch...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the All Inclusive 4-star Sol Cayo Santa Maria hotel (300 rooms). Ideal for simply relaxing or for exploring the clear ocean bottom and neighboring keys that surround this marvelous Cuban tourist destination. Enjoy an unforgettable holiday with your family, all included. ... more   less 

Additional Information about Sol Cayo Santa Maria

Address: Cayo Santa Maria | Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $89 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Santa Maria 4*
Number of rooms: 300
Also Known As:
Sol Cayo Santa Maria Hotel Cayo Santa Maria
Sol Hotel Cayo Santa Maria
Cayo Maria Santa Sol
Sol Cayo Santa Maria Cuba
Cayo Santa Maria Sol
Hotel Style:
#10 Luxury Hotel in Cayo Santa Maria
#10 Top resorts Hotel in Cayo Santa Maria
#11 On the Beach Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travelers have asked, with answers from Sol Cayo Santa Maria staff and other travelers.
185 questions
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Questions? Get answers from Sol Cayo Santa Maria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for pool-view room as it is close to everything (pools, bars, food, lobby, beach, etc.)”
 of 5 bubbles emilyk286, 6 days ago | Read review
“Try to get an ocean view room, book early enough.”
 of 5 bubbles 844elisa, 1 week ago | Read review
“Check that the rooms have water and doors are well-sealed - otherwise you will be uncomfortable.”
 of 5 bubbles raspinto, 2 weeks ago | Read review
“Ask for a room close to the pool is you want to be close to everything. Further if you want more quiet.”
 of 5 bubbles gaborousseau, 5 weeks ago | Read review
“All rooms are great - small hotel! The most you will ever walk is 5 minutes.”
 of 5 bubbles L5030QNwendys, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question