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Hotel Playa Cayo Santa Maria

Traveler (13734)
Pool & Beach (3588)
Room & Suite (1545)

About

#5 of 20 hotels in Cuba
Location
Cleanliness
Service
Value
Property amenities
Parking
Free internet
Outdoor pool
Swimup bar
Diving
Tennis court
Babysitting
Kids club
Paid internet
Internet
Breakfast available
Breakfast buffet
Poolside bar
Fishing
Free airport transportation
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
7,993Reviews
1,931Q+A
100Room tips
Traveler rating
  • 3,749
  • 2,815
  • 940
  • 306
  • 184
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Popular mentions
We had an excellent first holiday in Cuba, all hotel staff could not have been more helpful and pleasant. Reception staff, restaurant staff, bar staff, gardeners, cleaners, every single member of hotel staff was happy, polite and helpful with any requests or questions we had. We loved all of the different thing the maids made with towels! The food was not of the same standard as we were used to but we always found something to eat that we could enjoy and we took advantage of the two free meals at the non buffet restaurants. The beach was stunning and all of the day trips we went on were amazing! I believe that a lot of the people leaving negative reviews of this hotel are holding very high expectations that are impossible to meet. The only thing that put a negative spin on our holiday was the behaviour of the other guests. We overheard some of the complaints being voiced to staff in a very rude and unpleasant manner. I commend the staff for handling this so nicely as nobody deserves to be shouted and sworn at, especially for things mostly out of their control. Overall we had an amazing time at this hotel and in Cuba itself, we haven’t stopped talking about how we can’t wait to come back!
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+1
We enjoyed our vacation at the Playa CSM. This was a second year that we are staying at Playa’s properties (last year Playa Pesquero). I’d like to point that we received excellent services at the hotel lobby, coffee bar, buffet restaurant, beer/ice cream restaurants, housekeeping, and the snack bar. This time we did not visit any of the specialty restaurants during our vacation (our choice). PROS: Clean, good service @ lobby buffer, lobby bar, snack bar, coffee bar, ice cream, housekeeping, nice beach, 7 pools, mango station, side pools clean most of the day CONS: Beach restaurant was closed - management should make sure that guests are properly served at the beach, outdated rooms, food mostly the same every day at the buffet, central pool gets dirty early afternoon UGLY: Beach bartender rude and lacking customer skills Also, I’d like to send my special thanks to a couple of buffet restaurant employees. First, Mario, he helped me finding my daughter’s lost cell phone and that meant a world to her. Second, a person that was always going above and beyond a regular service, a waitress Sachy. We are three families with eleven members, five kids and one person that recovers after the back injury. She made sure that we feel comfortable during our daily visits to the buffet restaurant and that was so special to us. Persons like Sachy are very talented and skilled team players who work hard for the benefit of the organization. Because of people like her, we would be visiting Playa again and I’d like to ask Playa’s rep for a favor if she could pass our thanks to Sachy and her manager in charge for the job well done! I’d like to point one thing that we missed a closed beach restaurant which would be very convenient during our stay and I’d like to point to one unpleasant event happened at the beach bar. We usually spent our time in front of the beach restaurant which is far away from the beach bar and I have noticed that there is no service at that side of the beach. Walked to the bar to ask for a service and the beach bar bartender (will release a name if requested by hotel rep) was arguing with me to the point I felt really not welcomed. We’ve are visiting Cuban resorts for almost 20 years and never experienced such as rude and scary behavior as his. As a simple answer as “no problems sir, I’ll make sure that you are served” would resolve a simple problem. People like him are lacking customer service skills are putting a stain on your hotel reputation.
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Response from Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria
Responded 4 days ago
Dear Guest, Greetings from Hotel Playa Cayo Santa Maria. Firstly we would like to thank you for taking the time to advise of your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary improve upon the service that we provide to our valued guests. Thank you for letting us know the good, the bad and the ugly of you recent experience with us. You should know that our beach restaurant is going through renovations and that's the reason why it was closed. We will take note of the other points you mention so that we can sort them out. Concerning the beach bar, while an apology will regrettably not alter the outcome of your experience on this occasion I do extend it with all sincerity. This level of service is certainly not acceptable and will be addressed with the concerned party. Again, please accept my apology, and I hope that this hasn’t put you off a return stay with us again. Kind regards, Yaidelis Calvo Reyes Customer Service Manager
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We are a family of four , children aged 9 and 6 who just came back from this resort . We were here for 7 days June 19 to 25. We had such an amazing time from start to end. The resort itself is not modern , but in good condition. The rooms are decent . The service was good . We had no issue in our room so all was good . Food wise, you’re in Cuba, you will find something to eat. It gets repetitive by the buffet but make sure to try the à la carte restaurants . We had the opportunity to go to the Cuban and seafood red , which were very good. The beach is amazing ! The water beautiful , with no seaweed . The staff is friendly and the service was great! The most memorable from this trip is the animation team. Playa Cayo Santa Maria has an amazing staff . They go beyond their way to make it fun and to make sure you participated. They work hard to make sure your beach days are well spent . Lisdania , beautiful woman always ready to dance ! Tito , Leo, Jorge , Julio , Yordi , Rico ,victor , thank you for you fun crazy games , aqua aerobics... you have made our trip by far the greatest and we look forward to coming back !!
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Response from Yaidelis_Calvo, Public Relations Manager at Hotel Playa Cayo Santa Maria
Responded 5 days ago
Dear Guest, Greetings from Hotel Playa Cayo Santa Maria. Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Yaidelis Calvo Reyes Customer Service Manager
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I will start at the beginning. We were 2 weeks from June 27th to July 12th at Playa Cayo Santa Maria, traveled with my wife and son.Arriving in the evening late we were greeted with a smile and got our room promptly with service from a bellboy. We were staying in block 15. Room very clean, cleaned every day towels replaced every day, air conditioning works very well. The a la carte dinners were surprising especially the seafood very good! The buffet big enough a lot of meats such as proscuito and salami sausages, sausage etc, good choice of cheeses and always full, several choices of salads, very short wait at steak and seafood stations, always different breads and patisserie available, Mango juice and magues fresh every morning, smiling staff and very helpful Lucian and Aidan in particular. The cafe bar is very very good, thanks to Jorge but especially Daniel for his excellent flambé cafes. Musician always present at the lobby which is big enough. The main pool is very well maintained and clean they know how to take care of their 3 pools, the toilets everywhere on the site are very clean. the internet works very well everywhere on the site and even at the beach. The snack bar open 24hrs even offers shrimp and squid breaded Aliesky, Yoleidis, Maylin and Papote are very nice and know how to make good drinks, thank you very much! The beach is very beautiful and clean, a little rock but the water is turquoise and hot there are even schools of small fish, pelicans, thank you to Raynaldo and Raoul for offering us every morning clean chairs under a parapas that are quite numerous. Obelevido and Duveil do the burgers and paninis on the beach, 2 nice guys and very funny, thank you guys. The beach bar is very good and the drinks are good. We were fully satisfied with our trip, we will certainly return without any doubts, we did not have any problems of any kind, thanks to Martha and especially Astrid customer service who knew everything organized for our beautiful stay. I recommend this hotel is worth a 5 star
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Response from Yaidelis_Calvo, Public Relations Manager at Hotel Playa Cayo Santa Maria
Responded 5 days ago
Dear Guest, Greetings from Hotel Playa Cayo Santa Maria. Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We wait for your return. At your service, Yaidelis Calvo Reyes Customer Service Manager
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I just returned from my 1 week stay at Playa Cayo Santa Maria. I was hesitant to book Cuba but am happy to say that I thoroughly enjoyed my stay. The staff at the hotel are all very pleasant and welcoming, making you feel at home. From the chefs and servers to the entertainment staff, everyone is so hard working and just wants to see you enjoy your vacation. Special thanks to Victor and Julio who were so kind and did a fantastic job on the entertainment team! The beach is one of the most beautiful beaches i've ever seen. The water is crystal clear. We said multiple times how it doesn't even look real and would stay in the water for hours at a time. There was always lots of option for food with a buffet for breakfast, lunch, and dinner, a 24h snack bar and a la carte restaurants. The Italian was definitely a favourite. All in all it was a great stay! Thank you Playa Cayo Santa Maria for an awesome week!
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Response from Yaidelis_Calvo, Public Relations Manager at Hotel Playa Cayo Santa Maria
Responded 5 days ago
Dear Guest, Greetings from Hotel Playa Cayo Santa Maria. We would like to deeply thank you for taking the time to share your holidays review with other travelers on Trip Advisor. We feel very glad to know you loved your stay and had great experiences to create memories for life. We hope to see you again at Playa Cayo very soon. Best regards, Yaidelis Calvo Reyes Customer Service Manager
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FORMERLY KNOWN AS
Hotel Gaviota Cayo Santa Maria
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
769
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