Wonderful resort, from the animation team to the entire staff. A great way to discover Cuban culture, the entertainment and the local visitors. A few surprises such as synchronized swimmers performed in the afternoon. In terms of food, amazing! Avocados, nuts and so much variety. Be sure to tip in your own local currency: Euro, USD, CAD. Essential necessities (tooth brushes, socks, sun screen, etc.) are also a great way to say thank you.
I really like hotel good food , good drink and the beach beautifull and dont foget the most enterner people of all cuba the best animations lanys,lisdania, yailen,millena, victor , all the people had to be there at least 1 week or even more in their life
🇨🇺🇨🇺🇨🇺💕💕 is amazing the entertainment team in this resort 😂😂😂, the activities at the beach and pool are fantastic 😂😂😂😂, the children’s also enjoying the activities at the baby club 💕💕💕. The DJ played good music. The sport club is very good 😊
We decided to travel as Cuba opened to to visitors. Everything was fine at the airport in santa clara with covid questions and we went thru customs quickly. When we arrived at the hotel our temperature was taken and it was a quick check in and and Yilen remembered us when we checked in. We were brought to our rooms. Since the resort was not full many staff had just started back at the hotel and were not in their usually positions. But, it did not take long to see the familiar faces after two long years. All staff were fully vaccinated and wore masks and there were plenty of hand sanitizing dispensing areas. In the customer service area Marta, booked all of ala cartes and was always helpful with our requests. At the front lobby, we were greeted by some of the regulars, Antonio, Yosbel, Leo, Arianna, Rachel, Dailyn, Sergio, Serguei, and Yusy. After two years some even remembered what we drank in the lobby. At the 24 hour snack bar we were served by Mairelys, Avelino, Paulino and Rafael. Service was always fast and with a smile. Only two ala cartes were open during our stay ( Italian and the Cuban ( which is now in the Panda Roja building) We ate at both several times and were served by Laura and Barbara at the Italian and Katia and Carlos at the Cuban restaurant. ( Please note that all menus are scanned by your phone using the QR code). The Cuban restaurant was our favourite and the italian had a new menu also. We ate lunch mostly at the El Pescador and were served by Lena, Yeinnsary and Whahito the chef ( you must try the soup). We also ate at the ranchon playa for lunch and they had grilled fish and meats we were met by Yillian. At the main buffet the omelette stand Aimy remembered our orders also. There was a good selection and you will not go hungry. My wife decided to get her hair hi-lited and all the staff Dayana, Lyen and Gretter were helpful in the selection of colour and taking their time to ensure she was happy with the result. The entertainment team were great (Giraldo, Gato, Duniel Yailen, Lainy and of course Lisdania who seemed to be everywhere on the resort. They had so much energy. If you have a chance and they are still playing go and see the Cuban ban Septeto Atabey ( they play once a week in the afternoon at the pool with the sit down bar inside and also they play again in the evening). They are fantastic and when they sang Stand By Me in both english and spanish was over the top. We got a call from customer service when we had to get our PCR test done ( dr. is in building 2). It was well organized and we had our results in two days. I could go on with many more things but, do not be afraid to travel and enjoy the resort you will not be disappointed.…
😍😍😍😍😍😍😍Entertainment team was a lot of fun. The environment is gorgeous. There’s plenty of activities throughout the day. There’s something for everyone. The activities for children is amazing. The DJ is fantastic.