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Hotel Playa Cayo Santa Maria

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Las Dunas 5, 50100 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 23 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Travelers' Choice
Property amenities
Parking
Free internet
Outdoor pool
Yoga classes
Swimup bar
Diving
Tennis court
Babysitting
Paid internet
Internet
Pool / beach towels
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children's television networks
Kids club
Kids pool
Free airport transportation
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hot spring bath
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Refrigerator
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish
8908Reviews2063Q+A100Room tips
Traveler rating
  • 4,373
  • 3,000
  • 999
  • 336
  • 206
Traveler safety
Time of year
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Popular mentions
Sabina G wrote a review Yesterday
6 contributions5 helpful votes
Wonderful resort, from the animation team to the entire staff. A great way to discover Cuban culture, the entertainment and the local visitors. A few surprises such as synchronized swimmers performed in the afternoon. In terms of food, amazing! Avocados, nuts and so much variety. Be sure to tip in your own local currency: Euro, USD, CAD. Essential necessities (tooth brushes, socks, sun screen, etc.) are also a great way to say thank you.
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Date of stay: December 2021Trip type: Traveled solo
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Response from Yaidelis Calvo Reyes, Atención al cliente/recepción at Hotel Playa Cayo Santa Maria
Responded today
Dear sabinag666, Greetings from Playa Cayo Santa Maria !!! We are proud that you have chosen our property to spend your vacation and that you are enjoying your time with us. Thank you for your positive comment in TripAdvisor. Thank you for recognizing the hard work our team does, It makes us very Happy to know that you enjoyed of our services and facilities. Our management team and staff are at your total disposal at any time you need us and we would love to have you back with us in the future. Hoping to see you again, Yaidelis Calvo Reyes. Customer Service Manager.
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Alexandre D wrote a review Dec 4
1 contribution
I really like hotel good food , good drink and the beach beautifull and dont foget the most enterner people of all cuba the best animations lanys,lisdania, yailen,millena, victor , all the people had to be there at least 1 week or even more in their life
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Date of stay: December 2021Trip type: Traveled with family
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Response from Yaidelis Calvo Reyes, Atención al cliente/recepción at Hotel Playa Cayo Santa Maria
Responded 3 days ago
Dear Guest, Wow! Thank you so much for your great remarks. I’ll be sure to share your comments with the animation team, they will be happy to know that We hope to see you back at the Playa Cayo Santa Maria Hotel very soon. Yours sincerely, Always at your service, Yaidelis Calvo Reyes. Customer Service Manager
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Reign W wrote a review Dec 4
1 contribution
🇨🇺🇨🇺🇨🇺💕💕 is amazing the entertainment team in this resort 😂😂😂, the activities at the beach and pool are fantastic 😂😂😂😂, the children’s also enjoying the activities at the baby club 💕💕💕. The DJ played good music. The sport club is very good 😊
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Date of stay: December 2021Trip type: Traveled with family
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Response from Yaidelis Calvo Reyes, Atención al cliente/recepción at Hotel Playa Cayo Santa Maria
Responded 3 days ago
Dear 547reignw, We would like to deeply thank you for taking the time to share your holidays review with other travelers on Trip Advisor. We feel very glad to know you loved your stay and had great experiences to create memories for life. We hope to see you again at Playa Cayo very soon. Sincerely yours, Yaidelis Calvo Reyes Customer Service Manager
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kusu19 wrote a review Dec 1
Toronto, Canada34 contributions95 helpful votes
We decided to travel as Cuba opened to to visitors. Everything was fine at the airport in santa clara with covid questions and we went thru customs quickly. When we arrived at the hotel our temperature was taken and it was a quick check in and and Yilen remembered us when we checked in. We were brought to our rooms. Since the resort was not full many staff had just started back at the hotel and were not in their usually positions. But, it did not take long to see the familiar faces after two long years. All staff were fully vaccinated and wore masks and there were plenty of hand sanitizing dispensing areas. In the customer service area Marta, booked all of ala cartes and was always helpful with our requests. At the front lobby, we were greeted by some of the regulars, Antonio, Yosbel, Leo, Arianna, Rachel, Dailyn, Sergio, Serguei, and Yusy. After two years some even remembered what we drank in the lobby. At the 24 hour snack bar we were served by Mairelys, Avelino, Paulino and Rafael. Service was always fast and with a smile. Only two ala cartes were open during our stay ( Italian and the Cuban ( which is now in the Panda Roja building) We ate at both several times and were served by Laura and Barbara at the Italian and Katia and Carlos at the Cuban restaurant. ( Please note that all menus are scanned by your phone using the QR code). The Cuban restaurant was our favourite and the italian had a new menu also. We ate lunch mostly at the El Pescador and were served by Lena, Yeinnsary and Whahito the chef ( you must try the soup). We also ate at the ranchon playa for lunch and they had grilled fish and meats we were met by Yillian. At the main buffet the omelette stand Aimy remembered our orders also. There was a good selection and you will not go hungry. My wife decided to get her hair hi-lited and all the staff Dayana, Lyen and Gretter were helpful in the selection of colour and taking their time to ensure she was happy with the result. The entertainment team were great (Giraldo, Gato, Duniel Yailen, Lainy and of course Lisdania who seemed to be everywhere on the resort. They had so much energy. If you have a chance and they are still playing go and see the Cuban ban Septeto Atabey ( they play once a week in the afternoon at the pool with the sit down bar inside and also they play again in the evening). They are fantastic and when they sang Stand By Me in both english and spanish was over the top. We got a call from customer service when we had to get our PCR test done ( dr. is in building 2). It was well organized and we had our results in two days. I could go on with many more things but, do not be afraid to travel and enjoy the resort you will not be disappointed.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Room Tip: upper room,
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded 5 days ago
Dear kusu19, Greetings from Playa Cayo Santa María !!! Your loyalty makes the sense of our work and we are so proud you enjoyed your stay and the activities with our entertainment team. "Come as a guest, leave as a family" is more than our slogan, it is our way of thinking, living and working. You are part of this great family of "Playa´s Hotels". We will make sure all the friends you mentioned know about your comments on their work. This beautiful comment touches our hearts!!! Hoping you come back soon, Always at your service, Yaidelis Calvo Reyes. Customer Service Manager
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Rltnx wrote a review Dec 1
Montreal, Canada1 contribution1 helpful vote
😍😍😍😍😍😍😍Entertainment team was a lot of fun. The environment is gorgeous. There’s plenty of activities throughout the day. There’s something for everyone. The activities for children is amazing. The DJ is fantastic.
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded 5 days ago
Dear rltnx, Greetings from your home away from home!! We really appreciated that you chose our hotel for your holidays again, It is for clients like you that we give the best of us everyday at work. Your loyalty really makes us feel proud and grateful. Thank you very much for your nice opinion about our hotel and service in TripAdvisor. Thank you for the lovely and detailed comment, our best reward is to know that you enjoyed your time with us and that we exceeded your expectations. We Hope you can come visit us again soon. This beautiful comment touches our hearts!!! Hoping to see you soon. Yours sincerely, Yaidelis Calvo Reyes. Customer Service Manager
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FORMERLY KNOWN AS
Hotel Gaviota Cayo Santa Maria
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
769
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Frequently Asked Questions about Hotel Playa Cayo Santa Maria
Which popular attractions are close to Hotel Playa Cayo Santa Maria?
Nearby attractions include Santa Maria Beach (1.3 miles), Delfinario en Cayo Santa Maria (0.5 miles), and Cayo Santa Maria (4.5 miles).
What are some of the property amenities at Hotel Playa Cayo Santa Maria?
Some of the more popular amenities offered include a swimup bar, a spa, and airport transportation.
Which room amenities are available at Hotel Playa Cayo Santa Maria?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Playa Cayo Santa Maria?
Guests can enjoy a swimup bar, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Playa Cayo Santa Maria?
Yes, parking is available to guests.
Are there opportunities to exercise at Hotel Playa Cayo Santa Maria?
Yes, guests have access to an outdoor pool and yoga classes during their stay.
Does Hotel Playa Cayo Santa Maria have airport transportation?
Yes, Hotel Playa Cayo Santa Maria offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Playa Cayo Santa Maria?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Playa Cayo Santa Maria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Playa Cayo Santa Maria?
The staff speaks multiple languages, including English, Spanish, and French.
Does Hotel Playa Cayo Santa Maria have any great views?
Yes, guests often enjoy the ocean view available here.