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Hotel Playa Cayo Santa Maria

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Las Dunas 5, 50100 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Doctors available 24/7
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Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 22 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Travelers' Choice
Full view
Property amenities
Parking
Free internet
Outdoor pool
Yoga classes
Swimup bar
Diving
Tennis court
Babysitting
Paid internet
Internet
Pool / beach towels
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Wine / champagne
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Children's television networks
Kids club
Kids pool
Free airport transportation
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hot spring bath
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Refrigerator
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, French, Spanish
8774Reviews2046Q+A100Room tips
Traveler rating
  • 4,239
  • 2,995
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  • 337
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Traveler safety
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Popular mentions
Thalia Mendoza wrote a review Jun 6
1 contribution4 helpful votes
Este hotel se presenta a si mismo como de 5 estrellas, categoría que diría yo se autoadjudicaron, desde que entras la estética es horrible, en las habitaciones no hay los insumos básicos para la higiene, como shampoo o gel de baño, el servicio lento y terrible, la comida y la bebida escasas y con restricciones. Llegando al hotel hubo una demora de 3 horas de más de la hora establecida para entregarnos la habitación y cuando llegamos a esta las llaves no funcionaban, demoramos 30 minutos más en que solucionaran dicho problema, la piscina principal estaba muy sucia, y la contigua a esta tenía el agua verde que daba asco. La comida y la bebida escasean tanto que las colas en las barras como en el buffet son inmensas, sin respeto alguno por las medidas de restricción por la Covid 19. El día de irnos estuvimos otras 2 horas para poder realizar el check out; luego de las 12 prohiben consumir en el hotel, solo es permitido almorzar en el buffet, para esperar hasta las 4 de la tarde sin posibilidad de hacer nada hasta finalmente poder abandonar el lugar. Totalmente recomendable si desean ser maltratados, perder su tiempo, dinero, y acumular experiencias desagradables en sus vacaciones. This hotel presents itself as 5 stars, a category that I would say was self-awarded, from the moment you enter the esthetic is awful, in the rooms there are no basic supplies for hygiene, such as shampoo or bath gel, the service is slow and terrible, food and drink scarce and with restrictions. Arriving at the hotel there was a delay of 3 hours more than the established time to deliver the room and when we arrived at the hotel the keys didn’t work, it took 30 more minutes for them to solve this problem, the main pool was very dirty, and on the one next to that the water was even green, that was disgusting just to see it. Food and drink are so scarce that the lines at the bars and at the buffet are huge, without any respect for the restriction measures by Covid 19. The day we left we stayed another 2 hours to check out, after 12 noon you’re prohibited from consuming in the hotel, you are only allowed to have lunch at the buffet, and wait until 4 in the afternoon to finally be able to leave the place. Fully recommended if you want to be mistreated, waste your time, money, and accumulate unpleasant experiences on your vacation.
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Date of stay: June 2021Trip type: Traveled with friends
4 Helpful votes
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded 2 weeks ago
Hola 562thaliam, En primer lugar, gracias por hacernos saber su opinión, siempre valoramos la retroalimentación por parte de nuestros clientes. Lamentamos que se haya sentido así, es una pena y no es algo que suele suceder en nuestra instalación, nos caracterizamos por un excelente servicio aunque conocemos que a partir de la situación sanitaria a nivel mundial todas las esferas de la economía se han visto afectadas y por ello no contamos con la variedad de alimentos que nos caracteriza. Igualmente le ofrecemos disculpas por la demora a su arribo y hora del checkout, contamos con un equipo de trabajo que se esfuerza por agilizar el servicio todo lo posible, pero, inevitablemente al aumentar el número de clientes que hacen su entrada a la vez esto ralentiza un poco los servicios. Sentimos mucho que se haya llevado esa impresión negativa de nuestras instalaciones en esta ocasión y deseamos que regrese, le pedimos encarecidamente que antes de hacerlo nos lo haga saber para así ofrecerle un servicio personalizado a la altura de sus expectativas. Esperamos nos viste pronto, de seguro le haremos sentir mucho más a gusto. Saludos cordiales, Yaidelis Calvo Reyes Jefa de Relaciones Públicas
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Terezona wrote a review May 2021
Bielsko-Biala, Poland31 contributions2 helpful votes
Good quality and price. Big room with terrace and Nice spacious beach❤️. This place is fantastic ❤️ ans strongly recommended for the Best beach in the World 🏝. Nice entertainement program all day, few restaurant a La carte , possible to rent a car.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Yaidelis Calvo Reyes, Atención al cliente/recepción at Hotel Playa Cayo Santa Maria
Responded May 4, 2021
Dear terezona72, We really appreciate you are taking the time out to share your experience with us. Thank you very much for your review, it is always a great pleasure to hear that our clients feel please with our services and our efforts to make the best experience for them. We would like to thank you for your recommendations We are already waiting for you for your next time. Kind regards, Yaidelis Calvo Reyes. Customer Service Manager
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Noreen H wrote a review Feb 2021
Calgary, Canada40 contributions41 helpful votes
After 15 years of going to the Playa, it continues to exceed even our lofty expectations. I worked for Air Canada, and I have travelled to many resorts in the Caribbean, but none quite like, "Playa Cayo Santa Maria", which is why we keep coming back year after year, and highly recommending this resort to everyone. This serene property is on a lush slice of paradise, and it provides everything you would want in a dream vacation. Perfect hotel ambiance, delicious food, expect exceptional service with a staff known for it's Cuban friendliness. Honestly, the food is so good that we have a hard time deciding which restaurant to eat at. The rooms are beautiful, and always kept really clean, tranquil heavenly spa experience, amazing pools, and great daily entertainment. The beaches here are spectacular, with baby powder sand, and glistening, crystal clear aqua teal waters. You can walk for miles. The Customer Service Manager, Yaildelis, is very charming and is always available to help out with any of your needs. Nolberto and his team staff go above and beyond for their clients, and for all the above reasons, the Playa has many many repeat clients year after year. It becomes home for many of us, home away from home and man that feel good. Go and say hello to Yilian, she will book your Restaurant Reservations, and give you a tour around their wine room. The staff here is simply the best, so accommodating, helpful, and they will keep you laughing, and coming back for more. We always miss the staff (our friends) at the Playa, Yaidelis, Yilain, Norberto, Meibys, Lucien, Laline, Yandrie- Checho, Dailany, Roniel, Sergio, Lazaro, Kenier, Osvaldo, Hanoy, Yipsy, Emily, Meivy, Abel...... and many more. The Playa Cayo is truly a hidden gem.
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Experience a room overlooking the ocean... simply breath-taking
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1 Helpful vote
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded Feb 5, 2021
Dear NoreenHall, Greetings from Playa Cayo Santa María. Thank you for your loyalty, it means the world to us that you continue choosing our resort to spend your vacations. We read with such a pleasure your wonderful words and we feel all our effort has sense. We would like to deeply thank you for taking the time to share your holidays review with other travelers on Trip Advisor. We feel very glad to know you loved your stay and had great experiences to create memories for life in Playa. It is really always a pleasure to have you with us here, I will definitely let all of the staff know about your lovely comment. We sincerely hope you visit us soon. Kind regards from your home away from home. Yours sincerely, Yaidelis Calvo Reyes. Customer Service Manager
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Beckster77 wrote a review Feb 2021
Great Malvern, United Kingdom4 contributions7 helpful votes
Once again an amazing time at this beautiful hotel, the staff can’t do enough for you! Always helpful, will go above an beyond for you. Nothing beats the entertainment team here, you want fun an party’s!! This is your resort, jorge an lisdan are the best, the main an best entertainers in my eyes. Always going above an beyond to make sure you have a happy an wonderful holiday. Can’t wait to come back an see my Cuban family!! Thanks to all the hard workers here, you make my holiday happiness. 😊!!
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded Feb 5, 2021
Dear Crispie77, Greetings from Playa Cayo Santa María. Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We strongly feel that it is important for our customers to hear firsthand from other customers about their positive experience. We take into consideration all the comments that our guests post because they help us improve our job. Also thank you for your kind words to all the staff, I will make sure Jorge and Lisdania know about your beautiful comment. Thank you very much again; we are looking forward to seeing you in your next visit to Cuba. Always at your service, Yaidelis Calvo Reyes. Customer Service Manager
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Christine S wrote a review Feb 2021
8 contributions7 helpful votes
Our last trip to Playa Cayo Santa Maria was fantastic as usual. It was our 7th time there and we would have already been back for an 8th time, but unfortunately covid changed those plans. We will be back as soon as we can though. For now we share our memories. We are early risers in Cuba so by 7:00am we are enjoying fresh made omelets, or eggs or pancakes or waffles at the buffet. Along with a variety of other fruits, breads, pastries, yogurts etc....Then to the coffee bar for a cappuccino or cafe cubano. Amazing!! Then off to enjoy the sun at the most beautiful beach. Honestly just gorgeous and you can walk for miles either way too. And drinks are always flowing of course. Lunch can be had at the beach buffet where they also have fresh made pasta and grilled fish. And sometimes amazing wood oven pizza. But we also enjoyed many lunches at La Casa del Pescador. The best fresh made soup, grilled chicken , fish or pork. So very good. Maybe back to the beach or to the pool(many to choose from but we go to the quiet main one between building 7 and 15). Or maybe to the beer garden for some Cristal. However, I got hooked on chocolate vodka. Lol. Oh and the ice cream bar can’t forget about that. Always a good treat in the afternoon. A la cart dinners are the best. 5 to choose from. Food and desserts never disappoint. They are excellent. Evenings were spent either at the lobby bar or beer garden. Lobby bar is always hopping. Music and lots of awesome drinks to enjoy. We have met many people there who are still are friends back home. Such a great atmosphere. Also, got introduced to chocolate tequila. Yup....no kidding. It awesome!! Beer garden is a great place to chill and drink and enjoy the warm night air. We love this resort for many reasons but the number one reason is the wonderful people. They have truly become our family. We miss them all every day. We can’t wait to go back. Hoping to spend our 20th anniversary with our Playa family at our home away from home.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Yaidelis Calvo Reyes, Guest Services / Front Office at Hotel Playa Cayo Santa Maria
Responded Feb 4, 2021
Dear christinesA2079PG, Greetings from your home away from home!! We really appreciated that you chose our hotel for your holidays again, It is for clients like you that we give the best of us everyday at work. Your loyalty really makes us feel proud and grateful. Thank you very much for your nice opinion about our hotel and service in TripAdvisor. Thank you for the lovely comment to the staff, our best reward is to know that you enjoyed your time with us everytime. We Hope you can come visit us again soon. This beautiful comment touches our hearts!!! Hoping to see you soon. Yours sincerely, Yaidelis Calvo Reyes. Customer Service Manager
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FORMERLY KNOWN AS
Hotel Gaviota Cayo Santa Maria
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
769
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Frequently Asked Questions about Hotel Playa Cayo Santa Maria
Which popular attractions are close to Hotel Playa Cayo Santa Maria?
Nearby attractions include Santa Maria Beach (1.3 miles), Delfinario en Cayo Santa Maria (0.5 miles), and Cayo Santa Maria (4.5 miles).
What are some of the property amenities at Hotel Playa Cayo Santa Maria?
Some of the more popular amenities offered include a swimup bar, a spa, and airport transportation.
Which room amenities are available at Hotel Playa Cayo Santa Maria?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Playa Cayo Santa Maria?
Guests can enjoy a swimup bar, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Playa Cayo Santa Maria?
Yes, parking is available to guests.
Are there opportunities to exercise at Hotel Playa Cayo Santa Maria?
Yes, guests have access to an outdoor pool and yoga classes during their stay.
Does Hotel Playa Cayo Santa Maria have an airport shuttle?
Yes, Hotel Playa Cayo Santa Maria offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Playa Cayo Santa Maria?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Playa Cayo Santa Maria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Playa Cayo Santa Maria?
The staff speaks multiple languages, including English, Spanish, and French.
Does Hotel Playa Cayo Santa Maria have any great views?
Yes, guests often enjoy the ocean view available here.