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Memories Paraiso Beach Resort

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52610 Cuba
Update from hotel: This property is temporarily closed until 12/19/2021.
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Traveler (9838)
Pool & Beach (2816)
Room & Suite (1259)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#10 of 23 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Travelers' Choice
The Memories Paraiso Beach Resort is located in the heart of Cayo Santa Maria, Santa Clara, an area renowned for its smooth stretch of velvety sands and naturally clear blue waters. Imprints of Spanish Colonial style and design can be found at this beautiful vacation hideaway, just north of Cuba. From stained glass windows to classic thatched roofs, Memories Paraiso blends the flair and feel of old Cuba with the vibrancy of a flourishing tourist attraction and destination hotspot.
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Property amenities
Free parking
Paid internet
Pool
Free breakfast
Beach
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Kids club
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Sun loungers / beach chairs
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
7216Reviews1476Q+A100Room tips
Traveler rating
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Popular mentions
Derek wrote a review Sep 2020
1 contribution
I have been to Memories Cayo Santa Maria for 7 consecutive years with my 2 sons now 17 and 21 yrs old. The staff are awesome, namely Alejandro, Ridel, Liban, Yanet and (last but certainly not least) Yaniris!! In this relaxed, clean and friendly environment, I have enjoyed feeling at home and welcomed each year by those I consider friends. If you’re not pretentious yet have high standards and discrimating tastes, if you want to experience peace amidst carefully manicured grounds, among genuinely good people. GO TO MEMORIES! It is indeed PARAÍSO.
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Date of stay: December 2019Trip type: Traveled with family
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Response from Gerente General, Director General at Memories Paraiso Beach Resort
Responded Sep 11, 2020
Dear Guest,  Trust me when I say your review left us a wonderful feeling. It is wonderful to hear our guests had such a great time with us. Moreover, it is a pleasure to know all our staff was so attentive and they took care of you and satisfied all your needs during your days at Memories. It was a pleasure for us to have you at our little paradise and pamper you. Your happiness is our main priority. We will say hello to all of them. We are sure they are going to be very happy to hear about your message.  Thank you very much for choosing Memories Paraiso Beach Resort for your vacation. We are looking forward to welcoming you again soon. Best regards,  General Manager
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dandieandie wrote a review Apr 2020
Mississauga, Canada40 contributions36 helpful votes
We visited as a family of 4 (with 2 rooms) March 11-18. Overall, the beach was just beautiful, pool was satisfactory (tiles missing, mold), staff were lovely especially Eva from the kids' crew and most others we interacted with (except front desk) and we never went hungry. We have no idea how many of the problems were because of the changes at the resort due to Covid or if it was just how it is in Cuba. There are no phones in the room and it was a huge hassle to have to walk a far distance to the lobby whenever there was a problem, and there was a lot. No toilet paper, not enough towels, keys didn't work, etc. Food was edible, but very repetitive. Things would run out of the buffet and not refilled. If you are willing to wait 20-40 minutes for the grill or pasta bar then you have more options. But if you are a picky eater, it will be very challenging here, if you get sick of eating the same thing, this is not the place for you. Drinks: they never had mint or fresh lemon or lime, only had lemonade (sugar water) tonic, cola, fanta and sparkling water - and they only had those some of the days and usually only one at a time. No juices or other pops and they ran out of tequila, vodka, beer and other spirits on a regular basis. So basically you could never get the drink you wanted because they were always out of most of it. Half way through our visit, because Sunwing stopped flying into the area (Covid), the resorts were half full and they decided to shut down this resort BUT they did NOT move us. We were stranded at the far end of a shut down resort walking a km the other part of the resort for everything. No restaurants, no bars. When we noticed it was empty and they shut down the restaurants and buffets, we started asking around, everyone else was being moved to the other resort when we inquired at the front desk they just said "everything's okay" and "no problem" and "it's fine". As the week went on we were more and more frustrated and were just ready to come home as we were sick of walking so FAR to the other resort to get any service or amenities. Overall, the beach was beautiful and we'd return for the weather and that beach, but we would not come back to this resort - any of the 3 parts. And going into it, everyone said there was constantly golf carts to take you around - that was not the case. With all the Covid scare, it was unfortunate timing and I don't know how it would have been handled at another occasion, but it was just not well taken care of. And just a side note for the management. You need to do something about the bathroom at the Memories pool. It was disgusting. It needs to be cleaned and serviced WAY more often since everyone uses it for that huge pool AND the grill. Give more than 3 toilet paper rolls FOR THE WHOLE DAY. Unacceptable. Soap, toilet paper and bathroom cleanliness should be more of a priority. Overall, we had beautiful weather and enjoyed the beach and pool. If that's all that matters then go for it, but if you are worried about all the other things like food, drinks, rooms, cleanliness - it's not worth it. Find somewhere else. Hope we all get to travel again soon!
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Date of stay: March 2020
Value
Location
Service
Room Tip: Close to the pool so you don't have to use the pool bathrooms.
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1 Helpful vote
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Response from rrssBDcuba, Director General at Memories Paraiso Beach Resort
Responded Apr 14, 2020
Dear Guest, Thank you very much for leaving a review about your stay with us. We are very sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay at the resort. We strive to provide the best culinary experience that satisfies the most demanding palates and we regret the fact that you were not impressed with the variety and service at our buffet. We hope you give us a second opportunity to prove ourselves in the future. Best regards, General Manager
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Molly B wrote a review Mar 2020
3 contributions3 helpful votes
I was recently in Cuba on March 12-19th and it was my first time there as well. I didn't really know what to expect but there wasn't really much... It was a run-down resort that needs a lot of upgrades to the lobby and rooms our room was ok but could have been cleaner. The staff, however, was amazing though they were very helpful and nice. The only thing I didn't like was asked to be moved to another resort but in a while, I was kind of glad because the Grand Memories was a lot better than this place!
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip: higher floor better view of the ocean
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1 Helpful vote
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Response from rrssBDcuba, Director General at Memories Paraiso Beach Resort
Responded Mar 31, 2020
Dear Guest,  We would like to give you a thank you for sharing your opinion about your stay with us. We are glad to know our staff was so attentive with you. However, we regret to know we could not reach your expectations. As we are continually improving, we will take your insights with a profound sense of responsibility to improve these issues and address them properly. We hope to have the pleasure to welcome you again to prove ourselves. Thank you for choosing us. Best regards,  General Manager
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|Mary wrote a review Mar 2020
1 contribution
We were so disappointed with our room, it looked like they had put together old furniture that no one wanted in one room, broken and missing lamps, our fridge door broken, the bedding for the bed was not there. In the hallway it smelled like someone had gone to the bathroom and also smelled musty. When we arrived at the hotel we couldn't find anyone to help us find a place to eat, no one really spoke English. We walked around for almost 3 hours before another tourist told us where to eat. There were no maps of the resort to show you where everything is. This resort is so big and it is easy to get lost. Our first day we spent almost 3 hrs. trying to get some one to help the us with directions , the front desk do not understand English for the most part and are useless in helping you. I have been to Cuba 2 times before and my experience then was great. The pictures that they show of the rooms are misleading!!! We were moved twice because of the rooms. When one goes on a vacation you just want to enjoy your stay, but we didn't. We will never go to this resort again.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: make sure you read reviews of your hotel
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Response from rrssBDcuba, Director General at Memories Paraiso Beach Resort
Responded Mar 31, 2020
Dear guest,  Thank you very much for leaving a review about your stay with us. We are very sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay at the resort. We strive to provide the best experience to our guests and that is why your comments really surprised us. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. We hope you give us a second opportunity to prove ourselves in the future. Best regards,  General Manager
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Rosa C wrote a review Mar 2020
1 contribution3 helpful votes
Everyone has been very nice. The coffee at the lobby are fantastic. Orestes at customer service was wonderfull very helpfully and number 1!!! Thank you for everything. I will come back next year. I’m enjoy everyday!!!
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from rrssBDcuba, Director General at Memories Paraiso Beach Resort
Responded Mar 17, 2020
Dear guest, Thank you very much for taking the time to write a review about your experience with us. We are happy to see that overall you had a nice vacation at our little paradise and you enjoyed our beautiful beach. I want to finish by thanking you for choosing Memories Paraiso Beach Resort for your vacation. We hope to see you again if you choose to come back to Cayo Santa Maria. Best regards, General Manager
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LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
666
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Frequently Asked Questions about Memories Paraiso Beach Resort
Which popular attractions are close to Memories Paraiso Beach Resort?
Nearby attractions include Santa Maria Beach (0.2 miles), Delfinario en Cayo Santa Maria (0.7 miles), and Playa de las Gaviotas (4.2 miles).
What are some of the property amenities at Memories Paraiso Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Memories Paraiso Beach Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Memories Paraiso Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Memories Paraiso Beach Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Memories Paraiso Beach Resort?
Yes, guests have access to a pool during their stay.
Does Memories Paraiso Beach Resort have an airport shuttle?
Yes, Memories Paraiso Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Memories Paraiso Beach Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Memories Paraiso Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Memories Paraiso Beach Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.