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Memories Paraiso Azul Beach Resort

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Memories Paraiso Azul Beach Resort
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5,772 Reviews from our TripAdvisor Community

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Showing 4,277: English reviews
Toronto
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Memories Paraiso at the beginning of July for 10 days. The airport arrival, customs/immigration and getting on the bus to the resort was very quick, efficient and smooth. The drive to the resort was about 2 hours and the guide was very knowledgeable and friendly. The check in process was very quick and the bellboy took... More 

Helpful?
2 Thank rocky1330
Montreal, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When we landed in Cayo Santa Maria the whole process of going through customs to finding our representative to getting on our bus to take us to the hotel was so smooth. Everyone was exactly where they should be. When we arrived at the hotel our luggage was taken off the bus and then put on a cart and taken... More 

Helpful?
3 Thank pamv813
General M, Propietario at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest Thank you very much for posting your amazing review on your recent stay in our hotel. We are so glad to get such a positive feedback! Thank you for all your compliments, which I have been very glad to share with the staff, who also provides excellent customer service. We are very much looking forward to welcoming you... More 

Dundas, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Memories needs to update and repair many issues on the property, rotting pathway to the beach and pool area structures. It seemed that the pool/beach bar staff was always out of ice and beer. Food was just average, the beef was like eating a leather shoe. Don't go during the summer time as they open the doors to the... More 

Helpful?
2 Thank 315daven
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest, Thank you for choosing Memories Paraíso Azul for your recent vacations in Cuba. We are very sad we couldn't achieve your expectations. We are going to work on our guest service and are sorry for the inconvenient you had. We are currently renovating our rooms in the resort, we plan to have new rooms for everyone before the... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I was traveling with a group of 15. We were aware that we arrived early but were willing to wait for the check in at 4pm. I received the key to my room at 5:57pm. When approaching the service desk numerous times, I was informed that our room was not ready and they were saying five more minutes for an... More 

Helpful?
3 Thank Madeline R
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest, Thank you for choosing Memories Paraíso Azul for your recent vacations in Cuba. We are very sad we couldn't achieve your expectations. We are really sorry to see that you had this check-in problem. In addition, we would like to point out that we are concerned about all our customer experience and we are trying to answer everyone... More 

Hamilton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Last year I decided to be celebrating my birthday in that beautiful resort, I had an amazing time and I m planing doing the same this year everybody was super nice and friendly special thanks to Mario and Antonio two Mexican guys that worked in management i think, they were super nice and friendly and told me if i go... More 

Helpful?
1 Thank Gonzalez199
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest, In first place, we want to thank you for taking the time to share all your comments about your experience in Memories Paraiso Azul with future customers. I am so glad to know you have so much enjoyed your time with us and are very much looking forward to returning. Do not worry because we will let our... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for three nights through sunwing and enjoyed it. We upgraded to Diamond for free on the sunwing site but didn't notice much of a difference in treatment, besides our arrival and check in. Buffet is average and crowded, no service on beach, pool was also crowded. Beach was amazing and very tranquil if you walked to the... More 

Helpful?
3 Thank Britt E
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest Thank you very much for posting your amazing review on your recent stay in our hotel. We are so glad to get such a positive feedback! Thank you for all your compliments, which I have been very glad to share with the staff, who also provides excellent customer service. We are taking note of your comment to improve... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A great resort, good food, fantastic beach, wonderful staff, and musical entertainment (evening shows, lobby, buffet) We were in building 41 which is located next to the local market where there are lots of souvenirs, liquor, cigars, disco, restaurants, spa) Tips: Even though we brought and applied lots of OFF SKINTASTIC we still got bit, AFTERBITE was not that effective,... More 

Helpful?
4 Thank Mike P
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear Mike, In first place, we want to thank you for taking the time to share all your comments about your experience in Memories Paraiso Azul with future customers. I am so glad to know you have so much enjoyed your time with us and are very much looking forward to returning. Do not worry because we will let our... More 

Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's been a month since our stay at Memories Paraiso Azul and we're still talking about that beach. If swimming in the ocean, snorkelling and sand fun are high on your list, this might be the place for you. The beach is long, calm and powdery white. The water is warm, clear, not too shallow, not too deep, and is... More 

Helpful?
8 Thank Mary M
General M, General Manager at Memories Paraiso Azul Beach Resort, responded to this review

Dear Mary Thank you for taking the time to write such a beautiful review about your stay in our hotel. It’s really good for us to see that you still talking about our beach a month later. It's always a pleasure to see that guest enjoy our magnificent beach. Thank you very much for choosing Memories Paraiso Azul for your... More 

Toronto, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my 4th time in Cuba but my first at this resort. I honestly didn't have to many complaints other than I was sick more than half the trip. With that being said I have never been sick on vacation until then but I ate fairly generic meals and drank bottled water so I am unsure what happened. Different... More 

Helpful?
7 Thank Brianne M
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear guest, In first place, we want to thank you for taking the time to share all your comments about your experience in Memories Paraiso Azul with future customers. I am sad to see that you went sick for half and a week. We truly hope to see you again soon and we thank you for your rating and positive... More 

Mirabel, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Wow! Great place, the best beach I've ever seen! As for the food, people complaint a lot but hey, you will never eat like home. We've found the food was excellent. With a little imagination, you can have a different dinner every night. Room was clean and fridge full. Special thanks to : Manuel at the beach grill Anny at... More 

Helpful?
6 Thank Martin R
General M, Director General at Memories Paraiso Azul Beach Resort, responded to this review

Dear Martin, We are sincerely delighted by your review and the fact that you had good vacation with us and the fact that you decides to write about your experience. Your comments about our resort and the perception that future travellers should take into account before visiting us are truly appreciated. We are really happy to see that you understand... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Memories Paraiso Azul Beach Resort

Address: Caibarien Villa Clara, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $111 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Memories Paraiso Azul Beach Resort 5*
Number of rooms: 666
Hotel Style:
#6 Luxury Hotel in Cayo Santa Maria
#6 Top resorts Hotel in Cayo Santa Maria
#7 On the Beach Hotel in Cayo Santa Maria
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