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Melia Buenavista

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Melia Buenavista
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2,331 Reviews from our TripAdvisor Community

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Showing 1,283: English reviews
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Yes,if you'll not paying tips,more tips and more tips......then you'll be ignored,abused and hated! Melia Management cares only to more abuse Cuban people,Cuban nature and the customers by pretending to be a 5 stars resort with no investment from there side in the customer's needs! NO decent drinks or food,or service and only Nature will do all for you -... More 

Helpful?
Thank 6390
Toronto
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Based on my extensive experience in Cuba - visiting Varadero (Paradisus Princessa del Mar), Holguin (De Luna De Mares, Playa Pesquero), Trinidad (Ancon), Santiago de Cuba (Maria Del Partillio, Bucanero) and last 4 years in Cayo Santa Maria (Memories, Royalton, Starfish and Las Dunas) - this hotel could be considered as one of the best. See my other reports if... More 

Helpful?
5 Thank AlexTUR
Melia_Buenavista, Director General at Melia Buenavista, responded to this review

Dear AlexTUR, We are extremely happy to know that your stay at the Melia Buenavista was a delightful one. Thank you for your visit and the thoughtful comments about our staff as well as the gracious and detailed description of the reasons why you find the Melia Buenavista as one of the best in Cuba! I will for sure share... More 

Montréal
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Melia Buenavista on the first week of September for seven nights. This destination was not my first choice because of the ninety minute bus drive from Santa Clara airport, but after reading and viewing the ¨ accommodations ¨ on melia.com, I have decided to spend my next relaxing vacation there. I will state right away that I really... More 

Helpful?
7 Thank Shark_tamer
Melia B, Director General at Melia Buenavista, responded to this review

Dear Shark_tamer, We are most appreciative of your review and delighted to learn that you had a memorable experience. Rest assured we have noted your valuable feedback and will take into consideration for the enhancement of our guest’s experience. We certainly look forward to another opportunity to serve you again in the near future. Carlos Rincon General Director More 

Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

FLIGHT We landed in Santa Clara on Sunday Morning traveling on Sunwing from Toronto. The bus ride was O.K (approx. 1.5 hrs). They sold beer on the bus (2 for $5 Canadian) while explaining the attractions. CHECK IN A bit of a SNAFU at first, the assigned Rm 1121, no bellboy was not showing up, we left dragging our luggage... More 

Helpful?
6 Thank krisandjane2015
Melia B, Director General at Melia Buenavista, responded to this review

Dear krisandjane2015, Thank you for staying with us and for your fantastic review of our hotel. It is delightful to know that you enjoyed very much your experience at the Melia Buenavista. I have particularly shared your comments with Erik, Lester, Osmany and Orestes and they are deeply appreciative of your recognition. We are thrilled to know that you are... More 

London, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I spent 5 nights in Melia Buenavista and we truly loved it. Being in Cuba, we were expecting worn and old facilities and poor service but we didn’t find anything of the sort. - Rooms: The rooms were amazing. Probably the best we have ever stayed in. Very spacious (probably bigger than our own flat!), beautifully decorated,... More 

Helpful?
3 Thank Nick M
Melia B, Director General at Melia Buenavista, responded to this review

Dear Nick M, Thank you for taking the time to share your kind impressions following your recent stay at the Melia Buenavista. We are always very pleased to hear and read how much our guests enjoyed their time with us and rest assured we have also noted and will take action on your comments about opportunities for improvement. Thank you!... More 

Hamilton, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently returned from our second 1 week vacation to the Buenavista and we had a fantastic time again. Food and service were both excellent and both appeared to be slightly better then last year too. The coupons for drink items, the spa and dinner were a great addition too. Everyone from the front desk staff, the... More 

Helpful?
4 Thank MikeD71
Melia B, Director General at Melia Buenavista, responded to this review

Dear MikeD71, Thank you for staying with us and for your fantastic review of our hotel. It is delightful to know that the Melia Buenavista is one of your favorites. It was a pleasure to have your as our guests to celebrate the birthday of your wife and we are very pleased to learn that she loved it! I have... More 

toronto
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Positives\ I found here one of the most beautiful beach I have ever seen . The area is secluded . The adult only was a big plus for me this time and also all adult tourists here behaved like adults . The place was quiet and made good for a very relaxing time. The rooms are large and clean.... More 

Helpful?
6 Thank oceanson
Melia B, Director General at Melia Buenavista, responded to this review

Dear Oceanson, Thank you for taking the time to share your experience at the Melia Buenavista. We're delighted to learn that you enjoyed your experience and our staff made a pretty good job to make your stay a great one. At the same time, thank you for your comments about the food and rest assured these are being taken into... More 

Toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My bf and I stayed from Sept. 2 - 6, 2016 and overall had a relaxing and enjoyable time which was the entire point to the trip. We remained at Melia Buenavista for the duration of our trip as opposed to visiting the other close-by resorts. We landed in Santa Clara on Friday evening and had no issues locating the... More 

Helpful?
2 Thank Jenygirl
Melia B, Director General at Melia Buenavista, responded to this review

Dear Jenygirl, Thank you for your review, we are pleased to know that you had an overall relaxing and enjoyable stay at the Melia Buenavista. I am sorry to learn about some issues you mention in your comments, your honest feedback is our most important resource to improve our services and therefore thank you for sharing with us. We sincerely... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When comes to service,food and hygiene this hotel is no more than 3 star I am disappointed by the previous commenters ,by rating this place High. Don't waste your money by going here Rooms and beaches were decent Also some of the staff were trying to do their job The rest did not care at all.The foods especially vegies is... More 

Helpful?
5 Thank Blarmla2016
Melia B, Director General at Melia Buenavista, responded to this review

Dear Blair K, We are very sorry that we did not meet your expectations during your stay with us. Our main priority is to provide our guests with a very high level of service and to ensure a memorable and enjoyable stay. Once again, our sincere apologies and we hope you will give us the opportunity to serve you better... More 

Brampton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I just returned from a week's stay at the Melia Buenavista and would rate this resort a solid 3-star. We deliberately chose this resort because it was small, quiet and adult only. It did deliver on all those fronts. Our second-floor, ocean front room was quite nice and very clean. However, there was neither toilet paper nor... More 

Helpful?
2 Thank Barbara R
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more   less 

Additional Information about Melia Buenavista

Address: Punta Madruguilla, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $268 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Buenavista 5*
Number of rooms: 105
Also Known As:
Melia Buenavista Hotel Cayo Santa Maria
Hotel Style:
#1 Luxury Hotel in Cayo Santa Maria
#1 Romantic Hotel in Cayo Santa Maria
#2 Top resorts Hotel in Cayo Santa Maria
#2 On the Beach Hotel in Cayo Santa Maria
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