We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
9 people are viewing this hotel
Expedia.com
$540
View deal
Hotels.com
$540
View deal
Trip.com
$439
View deal
Travelocity$540
Booking.com$540
ZenHotels.com$1,065
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2669)
Pool & Beach (615)
Room & Suite (583)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Read more
Updated 05/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JA Manafaru
Updated 05/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
4.7
Cleanliness
4.9
Service
4.9
Value
4.6
Travelers' Choice
JA Manafaru is a soulful sanctuary and lush private island resort at the most northern tip of the Maldives. Positioned at the pinnacle of the Haa Alifu Atoll, JA Manafaru offers privacy and distance from other islands, sitting idyllically where the Arabian Sea meets the vast Indian Ocean. Steeped in deep multicultural history, the resort emanates an intoxicating blend of Eastern spirituality and Arabic hospitality, offering explorative and authentic tropical island experiences that celebrate Maldivian history. Our multi-award-winning resort and chic enclave features 84 spacious and serene Beach villas, Water Villas and Residences, each with their own private pool and in some cases two. The accommodation options range from 135 sqm to 2000 sqm, providing complete serenity, with even entry level options showcasing a larger area than most deluxe categories in the Maldives. The breathtakingly picturesque accommodations provide a unique experience and create unforgettable memories. With exceptional, personalised service complimenting the natural appeal of the island, JA Manafaru is synonymous with modern wellness – a seamless and serene tropical getaway, where guests experience the ultimate true luxury –rejuvenation of body, soul and mind.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Badminton
Children's playground
Children's television networks
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Boating
Canoeing
Diving
Game room
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Billiards
Evening entertainment
Fishing
Patio
Table tennis
Board games / puzzles
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Executive lounge access
Gift shop
Mosquito net
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
First aid kit
Infirmary
Umbrella
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Russian, Spanish, Arabic and 8 more
1638Reviews225Q+A100Room tips
Traveler rating
  • 1,502
  • 108
  • 19
  • 6
  • 3
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Mimrah wrote a review Jun 25
Male9 contributions
+1
We stayed at JA Manafaru for 4 days and had a wonderful time there. All the staff were courteous and treated us so well. On arrival, we were taken on a tour around the island and our villa. Our concierge was always reachable on WhatsApp and shared details on all the activities being offered on the island in addition to helping us with the bookings for all the restaurants / activities. The room and pool were extremely clean and cozy, the amenities were top quality as well. There is a table and chair for if you want to work and a separate sitting area if you wanted to sit around and watch TV. For us, the food was easily the best part of the trip; we were blown away by the taste of the food offered and quality of the ingredients used at the restaurants. We spent most of our day dining at Kakuni and Ocean Grill. We loved the Tempura Coconut Prawns, Dragon, Nasi Goreng, Hot basil and chili seafood, Homemade Belgian/Vanilla Ice cream, Toffee Date Pudding, Grilled Maldivian Octopus and the bread they serve us while we waited for our meals. The food brought back memories of my childhood, JA Manafaru has inspired me to be a better cook; the food is that good. As for the location, there's several advantages for it being a more remote location (It's the northernmost resort!), the beaches and waters are pristine, you will not see commercial vessels around you, there is zero sound and light pollution, the night sky was lit up from all the stars and we were even able to see the milky way! We will definitely be visiting JA Manafaru again!
Read more
Date of stay: June 2022
Value
Location
Service
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded 2 days ago
Dear Happy Guest, Delighted you enjoyed your stay with us and thank you so much for writing the kind review...It's always helpful to hear what our guests like and that they continue to connect with our natural hospitality in one of the last secret un spoilt Atolls of the archipelago. Cuisine plays a large part in what we do, and we believe we offer a more soulful selection than most resorts of our position in Maldives, fresh and local where possible, with an emphasis on taste combinations true to their heritage... and with our upcoming alignment to your Dosha type, that synchronises with the wellness programs compiled by our Calm Spa Sanctuary team.... you are off to a good start - without even realising it! We try to make the villas as simple, yet comfortable as possible, but as you identified the emphasis is on the outside... allowing you to sit on your deck, cabana or in your pool looking up at the night sky.... we have even added to our Island Experiences Listing by introducing a new portable telescope. We are currently doing the tuition with our team of novice stargazers or 'Khuda Thari" meaning "Small Stars" in our local language and we are looking forward to introducing this to our guests in the next few months. We hope to welcome you again and thank you for sharing your experience of the "Real Maldives". with gratitude, Karen on behalf of Soodh and the entire JAM Family
Read more
Richard S wrote a review May 2022
Sidmouth, United Kingdom26 contributions26 helpful votes
This was our very first vacation too the Maldives so it was a particularly difficult decision in choosing a resort . J A Manafaru was an excellent choice we found. Yes it’s a difficult destination to reach, but just think of it as a few extra hours of travelling!! Not much on a couple of weeks!! We had booked a Sunrise water Villa as far out on the jetty as possible and that’s just what we were given, ( room 539) On arrival we were met by our host concierge Majda a young helpful and most caring young lady who spent the next two weeks checking and arranging for us which we were most grateful. The island was particularly quiet which made the long travel so worth while, with deserted beaches and most attentive staff in all areas. Mentioning staff, all were so friendly and enjoyed interaction giving history, climatic information or talking of life in the Maldives. You never felt rushed which we appreciated. It was mostly extremely hot, just changing seasons, so the plunge pool was most welcome. The Water Villa was the perfect spot for spotting numerous fish large , small and colourful. Also, we daily watched turtles in front of our Villa and most days pods of dolphins or the occasional nurse shark ( harmless as no teeth) All in all a great destination with excellent food, accommodation and attention to detail from the management. There have been a few references about the transfers. I have to say that we were really impressed on our departure how we were escorted and taken care of at both airports particularly at Male, guided all the way too the checkin desk. Yes, we recommend a visit. Thank you Karen, Majda and all the wonderful friendly staff bringing us food and plenty of wine and refreshments.
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Water Villa if you like watching fish or turtles
See more room tips
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded 3 weeks ago
Dear Happy Guests, Thank you kindly for the high praise and warm remarks about the team and island - we are delighted that we suited your style and found it to be everything you hoped for and more. Very happy you saw the turtles and nurse sharks... I think because we are in a remote location and there is so little traffic and pollution around the island Atoll that they feel safe in the shallows and are not too phased by human presence...wonderful to know our impact seems somewhat reduced and manageable. Thank you for the note about Transfers... we do try to help as much as possible where we can to ensure our guest can book the best International flights that match the approx Domestic flight schedules, which allows the maximum time on the island. Sadly as yet, like all resorts we are subject to the current mandated check in parameters of two hours for domestic and three hours for International...and as i have literally just got off a this route myself (after nearly three years on island) I appreciate how tiresome it can be - which is another reason we keep the transfer costs to a minimum despite our distance. We hope to be able to welcome you back to paradise and thank you again for taking the time and effort to come to our little hidden paradise. our best wishes from Majda and all the JAM Family
Read more
Jeff A wrote a review May 2022
La Mirada, California2 contributions2 helpful votes
We went for our dream honeymoon and couldn't be happier with our experience. Everything exceeded our expectations! If you are scuba diver this is the place for you because the house reef at the resort is off the charts!!! Our dive master Diana was very knowledgeable about the marine life and she and the boat crew helped us have excellent and memorable diving experiences. So much variety to see! The wait staff including Hassan and service staff connected well with us to make our dining and other experiences and excursions amazing. They were professional and kind. The food was incredible and the chefs, including Jeseep and Moosa catered to my wife's dietary restrictions which helped her to feel her best. Our experience concierge, Hasan, was dedicated to the details and communicated well with us. We felt very connected to the staff and are grateful to all for making our honeymoon a fantastic experience. Thank you!
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded 3 weeks ago
Dear happy Honeymooners, Congratulations again from the team and so happy that you loved your experience at our little Robinson Crusoe Island. We are very happy that the island and team were everything you hoped for and more. Diana is part of a wonderful dive team on the island whom are fully committed to ensuring our guests get the most out of their underwater experience, whether it be snorkelling or the more adventurous diving experiences. Once again, thank you for your heartfelt thanks to the team and we hope to be able to welcome you back for an anniversary or other special occasion in the future. with gratitude, Karen on behalf of the JAM Family
Read more
Vlad S wrote a review May 2022
3 contributions1 helpful vote
Everything was great, probably the best experience in Maldives so far. We enjoyed a ten days stay in a beach villa in May. The staff was very friendly and helpful, trying to satisfy all requests with a smile. The food was very good and the SPA even better. Thank you all at JA Manafaru for our holiday!
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded 3 weeks ago
Dear Happy Guests, Very happy to hear that you enjoyed your well earned vacation on our little paradise. The team are a happy bunch and genuinely try their best to look after guests the way they would hope to be looked after.... it's so nice to hear that they have succeeded in their natural style. Delighted you loved the cuisine choices and to hear that the team at the spa did so well in helping you relax and enjoy so much of their ayurvedic treatments and experiences. We look forward to welcoming you back to your island home in the future and until then, wish you long and happy memories of your time on island. warmly, Karen on behalf of the JAM Family
Read more
bardia a wrote a review May 2022
Dubai, United Arab Emirates1 contribution
Everything was almost to perfection, the only comment I can make which we were told they are working on is the domestic transportation scheduling. The time slots are very limited and in order for us to make our flight we had to wake up at 2am to take the boat trip and then wait for an hour for the domestic flight to make it to the international airport. Other than that the whole experience was amazing, the activities offered are not very limited and our scuba instructor from Best Dive, Tibo was absolutely amazing and professional, I highly recommend taking the scuba experience with him as he made my wife and I's first scuba diving and unreal experience.
Read more
Date of stay: March 2022
Value
Rooms
Service
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded May 15, 2022
Dear Happy Guest, Delighted you enjoyed your stay with us and experienced such amazing moments both on land and underwater... one of the things I love about our location, being the most northerly resort in Maldives is that when you are diving or snorkelling or any off island adventure... you likely have your own private experience... no one to disrupt or bother... just you and miles and miles of peace and tranquility... Thank you for sharing your experience. We always try to help our agents and guests (when asked) to ensure they book the best inbound and outbound international flights to maximize the time on island given the approx scheduled Domestic flight patterns likely available and for departure we would normally recommend an evening flight to maximise time on the island. Apologies if this was not clear in your case, if our team was asked by the agent or your good self as like any country we have to work with the airline carriers schedule timings. Another option for guests who want a more door to door service is to reserve a private charter seaplane, which may (depending on the international timings) have a little more flexibility for a families needs. However check in times remain the same for all flights sadly. Thank you again for sharing your experience and wonderful to know overall you enjoyed your time on our little paradise and hope to welcome you back in the near future. with gratitude, Karen on behalf of Soodh and the entire JAM Family
Read more
Carlo G wrote a review May 2022
Dubai, United Arab Emirates1 contribution1 helpful vote
The booking process was horrible. Many missed and incorrect information, unreturned calls, and a lot of delays in getting confirmation with the booking. I booked 3 weeks in advance and only got the confirmation of booking less than 4 days before the trip, this included the confirmation for the domestic flight. I have fully documented all my correspondence in emails to show as proof. I can provide the names of all the reservation staff that I was communicating with. When we arrived at the resort, the host informed us that it was a bed and breakfast deal we booked, although in my booking (and I HAD TO SHOW proof) we booked an all-inclusive package!. This clearly showed another miscommunication between staff/ booking team of JA Manafaru. The worst mess-up was we were informed that they couldnt get us in a domestic flight to Male on our supposed departure date from the resort. The reason was the flights were full and we should have had provided our domestic flight schedule 7 days before according to the staff. But we were not be able to do that simply because the JA Manafaru team only confirmed our domestic flight less than 4 days before the trip! (again I have full documentation and email to prove this). This resulted in us having to cancel our Emirates flight going Male-Dubai and had to buy a new one with another airline just so we could get home to Dubai on time. We stayed an extra night and spent USD 2k extra on the flights.
Read more
Date of stay: May 2022
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded May 11, 2022
Dear Sir, Thank you for sharing your thoughts on your experience... it is always helpful to understand what we can do better as/when an error is made and how we can improve and although distressing for all involved, thankfully is not indicative of the majority of our guests experiences now or over the years. As mentioned separately, my sincere apologies for the delays in the responses from our team, this must have been both stressful and upsetting and the reason once the team were aware of the shortfall in service prior to your arrival an upgrade to one of our bespoke Residences was provided for the duration of your stay with us stay. Unfortunately, as you know despite the various efforts of the Manager looking after you and as we had not physically received your international departure flight information prior to your arrival into Maldives, we were unable to secure domestic flight departure seats. This was in part due to the seven-day lead time requirement by the operator to book flights, which in turn compounded by the Eid holiday volume. We were grateful for your suggestion to change your flex international flights to travel the following day and were happy to offer an additional night’s stay on the resort with our compliments on the all-inclusive meal plan so we could assist with the available departure seats. As you may or may not know the manager managed to secure these seats by holding back two of our associates who were due for outbound travel, but under the circumstances they were happy to help. Once again, my sincere apologies for the challenges experienced and that the efforts and gestures by the team to resolve the original reservation error or assist with your departure did not meet your expectation. Sincerely, Karen Merrick General Manager
Read more
Jollyaddict wrote a review May 2022
24 contributions25 helpful votes
Where do I start?! We visited as a family of 3 on our long awaited honeymoon. The sunset water villa was incredible. The views were breathtaking and the villa had everything you would want. We did request an iron which was left in the room for us to use as we needed for the rest of the stay, which was appreciated. Food: absolutely fabulous. Everything was so fresh and fantastically cooked. My daughter, age 9 with a milk allergy, was well catered for. In fact, she was asked daily what she preferred and was always accommodated for. Everything is so well thought through. The games room is well equipped and spotless. There was so many extra little touches that made the holiday even more special. My daughter particularly loved scouring for hours trying to find hidden bottles hidden by the resort. Bikes are provided in your villa, in which we loved to use. Snorkelling equipment was free to hire and immaculate. The staff are just the most caring, professional and fun people we have met. We genuinely are missing them whilst back at home. We are hoping to be back for Easter 2023 and hopefully everything will be just as perfect as it was this year.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded May 4, 2022
Dear Happy Family, Smiles all around on the island that the time with us was everything you hoped for and more... delighted you are returning for another adventure in 2023! We are truly grateful. I can fully understand any concern about coming back to us for a second time, however as we have guests on their 6th, 7th and even 15th time with us, hopefully we are doing something right and as the team both new and old understand our direction and our ethos of "WHY?" hopefully we can continue in our positive and joyful direction. we look forward to welcoming you back to the island for more pirate bottles, easter bunnies and chicks! warmly and on behalf of the team, Karen
Read more
Maggie D wrote a review Apr 2022
3 contributions
JA Manafaru is beautiful island with an incredible house reef. The snorkelling was fabulous and equipment all complimentary. We took a Scuba Diving excursion which was such a great experience. The service was second to none with all staff really making a genuine effort to please. The food was also delicious with a buffet style breakfast and different options to eat for lunch and dinner. We particularly enjoyed the Easter journey event put on by Karen and her team which was great fun for all. We stayed in a overwater villa which was of a good size and clean with great housekeeping, the infinity pool was great and the snorkelling from the villa was also great. Our host Imran was fabulous, available via WhatsApp and booked all our dining and trips for us. He was an excellent host and his impeccable service really made the holiday stand out. A real nice touch was to meet all of the team when we arrived in the resort and have a tour of the island. All of the management team made a great effort to chat with us about there journeys & were in no rush to move on. The bikes were also a great idea and a great to see the reduced use of buggy’s. The only downside is the timing of our inbound flight (EK658) which meant it took 8 hours from leaving Male arrivals to arriving to JA Manafaru. 8 hours to travel 320km is something which would put us off coming again although we soon forgot about this when we started our holiday at the resort. The outbound flight tied up a lot better (EK657). If the seaplanes were used again we would definitely be a lot more eager to come back. All in all a fabulous holiday.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded Apr 25, 2022
Dear Happy Guest, Thank you kindly for the lovely review and we are incredibly pleased to have you with us and that you enjoyed your vacation in our little paradise. The Easter journey is such fun and we do a larger scale version on New Years Eve... lot's of effort put in by everyone, but lots of fun and we love hearing the giggles as you make your way around the island and thank you so much for taking part! The waters around JA Manafaru are teaming with marine life and we are constantly encouraged by the increasing diversity surrounding the island including our resident nurse sharks that make a nightly appearance at Stingray Jetty. Thank you for sharing your thoughts on the transfer to the island... and if I may i would like to help a little further understanding about how this works for outlying resorts : ) We always do our best to guide guests on the best international flights to book to reduce waiting time at the airport... however like all resorts there are scheduled domestic flight slots to the nearest airport and current requirements are check in of a minimum 2 hours before departure for internal Maldives transfers for either domestic (or seaplane... which if there is availability is usually in the late afternoon for Northern routes). EK 658 lands at 0930hrs (if it's on time) and depending on what time Guests exit the arrivals hall after immigration/baggage dictates their onward connection. In our case it usually means guest are being checked in within the two hour check in requirement for their onward Domestic flight as the flight schedule is usually between midday and 1pm. Arriving on the island usually between 2-3pm depending on the actual domestic flight take off and landing. Either way it's important to note that JA Manafaru is reassuring far from Male' and to maximize the most of your vacation we would advocate the arrival pattern mentioned for arrival as it is the best routing and for departure, we recommend a late night flight as it would mean generally being able to catch an afternoon domestic flight to get back to Male' allowing the majority of the day on the island and we generally are able to provide a late check out option. All of this information is available to guest via their chosen travel partners... or guests can reach out to us directly, we are always happy to help advise. Thank you kindly for choosing JA Manafaru and delighted it was a fabulous holiday. with gratitude Karen on behalf of Soodh and the JAM Family
Read more
vanessa wrote a review Apr 2022
1 contribution
This is an incredible island. The villas are beautiful, the food is out of this world and the staff were so helpful particularly with our children. Whilst there is no kids club, you can still use all the kids club facilities. There is a games room, lots of swimming pools and the snorkelling is excellent even with young kids. It was an amazing holiday.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded Apr 23, 2022
Dear Happy Family, Lovely to know that we achieved all of your requirements for a vacation.... we try hard to be a little different than the normal 5 stars resorts in Maldives and offer our guests a little more "Experience" driven encounters. Wellness and holistic offerings are something we feel adds another layer to our guests experience and as a family I am so very pleased you felt this style and it suited your needs. We hope to be able to welcome you back to our little paradise again in the future for more family memories and personalized experiences.... until then, our deepest thanks for taking the time to share your thoughts to assist future guests and also help us continue improving on our offerings. warmly Karen on behalf of Soodh and the entire JAM Family
Read more
Jockette wrote a review Apr 2022
Norwich, United Kingdom284 contributions209 helpful votes
We so wanted to give this hotel a 5* rating, as had been really looking forward to it based on the amazing reviews on TA. However…… we’re hovering between 3 and 4* having experienced the reality. Firstly - the positives, and they are many! The island is beautiful - as expected with soft white sand and beautiful azure seas. Lots of vegetation giving shade (although more humid as the wind doesn’t penetrate so much). Lots of interesting little areas in the trees - can imagine kids having a great time looking for the island chickens in the undergrowth! Our villa was amazing - and a huge thanks to the resort for upgrading us to a water villa from our original booking. Having once tried it, it will be water villas all the way for us in the future. Amazing breeze to keep me cool, and could spend hours watching for the many varieties of marine life (dolphins, fish, rays, sharks, turtles etc) despite neither of us being swimmers/snorkellers. The service in the villa was excellent - everything kept beautifully clean, mini-bar topped up promptly and they adjusted the contents to suit our preference a little more. Nice environmentally friendly touches too (a big thing for the hotel, which was great to see). The food is mostly excellent - the couple of items which didn’t land well probably more to do with personal taste than anything. Good selection at breakfast - no buffet, which we really preferred! Loved the breakfast ‘shooters’ - a healthy little shot of juice and spices. We ate lunch at Andiamo most days - again a good selection, plus tasty new paninis. Evenings were split across Kakuni and the Ocean Grill. As I don’t like fish (I know…. In the Maldives too!), the selections were slightly less and esp. at the grill, I did go back to the same item multiple times. Cooking and presentation all good. Good selection of wine too. Yummy deserts, including cake of the day in Kakuni. On the not-so-good side….. it really comes down to the standard of service offered. Don’t get me wrong, the staff are lovely. So friendly and wanting to do the right thing. But we couldn’t really see that anyone was ‘in charge’ in the restaurants, and many staff didn’t seem too experienced. We felt that everyone was responsible for doing everything, which sometimes meant that nothing was the outcome. A couple of breakfasts we waited a loooong time for someone to take the order, needing me to eventually go and ask a waiter to take our order. Also most days saw a waiter turn up at random tables with a breakfast order which wasn’t theirs. It appeared that something as basic as table-numbering was not in place? We did speak with one of the (?)managers late in our holiday (only junior staff seemed to wear name badges routinely - those who seemed to be resort management didn’t?). They had just introduced a hostess who would check that reservations had been made, and direct the staff a bit more (sadly, our villa host hadn’t actually booked our table that evening - despite telling us on WApp that he had). The manager said they were starting to assign staff to specific areas and/or roles in the restaurants, as guest feedback indicated this was an area for improvement - we said we agreed with this. Hopefully these early steps will lead to overall quality improvement. And so to the villa host - in the past, we find we don’t really use one except for restaurant bookings (which we’d honestly be happy to do ourselves with the venue or via reception/guest relations). JAM hosts are available by WhatsApp which suits us well. However unlike other venues we’ve been too, that seemed to be the only way our host communicated. We saw other guests chatting with their hosts at e.g. breakfast, but we only saw ours by chance occasionally when he was on his buggy going out to the villas. On the last day, he was late for the designated pickup time for us, leading us to start walking as we didn’t want to miss the departure. He also hadn’t confirmed our booking at the clinic for departure checks (despite saying he had), and gave wrong advice on whether there would be a charge for a (resort-led) change in departure method. These little issues just left a poor impression of what should be a 5* service offering for the resort. The negatives are all relatively small things - hence I’ve given a 4* rating. But at a resort like JAM which is (let’s face it) not inexpensive, and brands itself as a luxury resort - service needs to be tip-top. And for us, it wasn’t up to the standard of the other luxury resort & hotels we’ve been lucky enough to visit around the world. However - it shouldn’t take much to improve to the next level. We did see Karen early on in our stay, but not again before we left, otherwise would have been happy to share our views in-person. A huge thanks to all the resort staff who made our visit memorable. We didn’t manage to get all names, but Nafil, Mors, Isse, Shaad, Upul, Oscar, Vasli and Putu were frequently in the frame with their smiles and jokes!
Read more
Date of stay: February 2022
Value
Location
Service
Room Tip: Water villas are gorgeous
See more room tips
Helpful
Share
Response from Karen Merrick, General Manager at JA Manafaru
Responded Apr 20, 2022
Dear Happy Guest, Very kind of you to share your thoughts on your experience and delighted overall that you enjoyed your vacation and I very much value your input to help us understand better what you liked and what we can improve on... always taken on board and addressed on an ongoing basis where we can. Thank you for sharing your concerns with Soodh our Operations Manager and we are currently reviewing with the specific Management both in the F&B departments as well as the rest of the resort to review their offerings and interactions. Also, apologies that I did not seem to catch you before your departure... I do try where I can to touch as many guests as possible during their vacation and as always available to guests when needed. However, as we move forward with onward plans for JA Manafaru improvements the guest experience will be overseen by Soodh and the Management team. Thank you once again for sharing your experience and delighted overall you enjoyed your stay and thank you for your investment in our improvement. warmly, Karen on behalf of Soodh and the JAM Family.
Read more
Previous
123456
PRICE RANGE
$531 - $1,329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waldorf astoria maldives hotel haa aliff atoll, beach hotel alifu atoll, the beach hotel
LOCATION
MaldivesHaa Alif AtollManafaru Island
NUMBER OF ROOMS
84
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JA Manafaru
What are some of the property amenities at JA Manafaru?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at JA Manafaru?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JA Manafaru?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to JA Manafaru?
Conveniently located restaurants include White Orchid Lounge, Andiamo Bistro and Pool, and The Cellar.
Are there opportunities to exercise at JA Manafaru?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JA Manafaru have airport transportation?
Yes, JA Manafaru offers airport transportation for guests. We recommend calling ahead to confirm details.
Is JA Manafaru located near the city center?
Yes, it is 0.02 miles away from the center of Manafaru Island.
Which languages are spoken by the staff at JA Manafaru?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, Hindi, Arabic, and Indonesian.
Does JA Manafaru have any great views?
Yes, guests often enjoy the ocean view available here.