We stayed at the hotel and had the worst check-in experience. The girl that was checking us in could not find our reservation after showing her the confirmation email. After a lot of back and forth we were allowed to check in but she & her colleagues made us feel like we were criminals. The room decoration was fine but the bathroom was dated and needs refurbishing. The accumulation of dust in the light fixture and the top of the hairdryer was really bad too. I would not recommend staying here unless you don't mind all the above and just want to be close to the beach.
Price rather high regarding pool, bar, restaurant closed. The private dining rooms were a Nice sollution, but the limited choise of food was dissppointing. I had An three course dinner and left hungry. A steak should be more than a quarterpounder. The rooms were adequate, but the matrasses were too big for the bed and slided of.staff friendly
Last weekend I have stayed at this hotel with my mum, it was time for a much needed getaway. We booked the room including breakfast and dinner for a decent price. Before arrival I received 3 emails asking us to upgrade to a dinner package. After contacting the hotel, they confirmed dinner was indeed already included and the confusion was solved. We arrived before 14:00 and were planning to just leave our bags, however we were informed that our room was ready and we could check in right away. The room was great! We had a lovely view and it was clean and spacious. No wardrobe though which may be a problem if you are staying longer. In the afternoon we had booked for a massage at the healthclub. I had a great Thai masseuse. It was so relaxing and it almost felt like being back in Thailand. Highly recommended. The first course of dinner was served at exactly the chosen time, followed by the main course and dessert around 30 min. later. The quality of the food was good. The breakfast bags were amazing and so full! It was a nice touch that the staff let you pick what kind of coffee you want, which yoghurt flavor, which juice, etc. We definitely did not miss a buffet at all. The location of the hotel is great, opposite the tram stop and directly on the beach. Can recommend it to anyone looking to spend some time near the sea, yet it is still easy enough to reach the city.…
Normally I allways stay in the city center. But I found the carlton beach hotel and I have to say I was really happy. The stuff was very nice and friendly. The rooms are lovely and if you like to be at the beach then this is the right place for you. A few steps and you will feel the sand under your feet. I will surely come back to this hotel whenever I'm in den Haag. P. S dogs are allowed too. That was really important for me. My fur baby is always with me when I travel.
This was the 5th time we stayed at the Carlton and enjoy it every time. The restaurant is tops and the people are very helpful and friendly. I do have one negative comment. Any property that offers such a beautiful view ( North Sea) should keep the room windows clean. The windows were filthy which seriously obstructed the view. Not acceptable.