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Hotel Carpe Diem

Traveler (210)
Room & Suite (78)
Videos (1)
Certificate of Excellence

About

#4 of 28 hotels in Vigo di Fassa
Location
Cleanliness
Service
Value
Certificate of Excellence
Carpe Diem is a little charming hotel with Swimming Pool and wellness area, surrounded by the spectacular scenery of the Dolomites. The attention to little details, the warm and homely atmosphere and the care for the guest let you feel inside a nest of pampering. Facilities : Wellness center with pool, whirlpool, sauna, steam bath, tepidarium, bucket shower, emotional shower, relaxation area with herbal tea corner and beauty center, buffet breakfast with organic produce and homemade sweets, reading room with piano, lounge, library, panoramic terrace, little garden, eighteen cosy and hospitable rooms with windowed bathroom and private balcony overlooking the mountains, lift , ski-room with warm lockers, luggage storeroom, Sky Tv, free WiFi, newspapers, free parking. Hotel Carpe Diem is a founding member of the exclusive club "Trentino Charme", that brings together twelve enchanting places sharing the passion for hospitality and excellence.
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Property amenities
Pool
Free parking
Room service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room amenities
Air conditioning
Minibar
Refrigerator in room
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Hotel links
Visit hotel website
214Reviews
3Q+A
1Room tip
Traveler rating
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Popular mentions
We stayed for 5 days in this hotel and found it nice and comfortable, spa zone always not crowdy. But all positive points was forgotten after incredible bad hospitality. From first day on the breakfast we found that in buffet good choice of cakes and sweet things but very
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Response from Massimo T, Proprietario at Hotel Carpe Diem
Responded Feb 6, 2019
Dear Mrs and Mr Ivanov, As you can imagine, we are not happy about the fact that one of our clients has not enjoyed his stay in our hotel, even more if this is to be ascribed to the breakfast. We have always aimed, in this 10 years and more of business, to make breakfast one of our strong points, taking care with selecting fresh and wholesome products, offering homemade cakes and backery goods every day, all year round, to better satisfy our hosts’ tastes and whishes. This has brought us, in time, to reaching a 9,8/10 rating, so we deluded ourselves we almost made it. We have experienced, along with everyone else in this business, dissenting voices, and we have always tried to intepret them as an incentive to meet the highest demands, but your note brings us towards other kinds of considerations. Truth is, it’s very difficult to satisfy a so varied kind of public: each one has his/her own particular habits, from both family and culture, that is loath to set aside when going on holiday, forgetting that travelling for pleasure i salso about adventure and novelty. Not mentioning the fact that, if we had to follow this line of thought, we would be compelled to offer everything ranging from Sachertorte to Dorayaki, from Tostada to fried grasshoppers… This said, we would also like to point out that there are different ways of advancing requests (or a string of them). What you described as a kind request, has brought our maid to tears over her treatment: she, that no one among her acquaintances, would describe as being prone to tears. Regarding the unpleasant treatment you feel you have been subjected to, we would like to point out a few things: when facing your contempt and irritation, we offered you to leave the hotel, if that was what you desired, without having to pay anything, since you felt the service offered to be so bad. So, to be clear, since yours was a pre-paid solution, we offered you a total refound! We don’t think such helpfulness to be easily found… Nobody pushed you out of the door, we just offered you the opportunity to find something more suited to your needs, so that you could enjoy your holiday to the fullest. We wonder what made you decide to prolong your suffering, since you would have had no difficulty at all in finding rooms in one of the 200+ hotels in Val di Fassa? (it was, after all, low season). Last but not least, as travel agents you should have all the necessary skills to make a thoughtful selection, when it comes to choosing an accomodation: one that meets your particular requirements. Why, the, did your choice went to an hotel with a buffet breakfast, instead of an à la carte one, since that was what you wanted in the first place? We would think that getting the difference should not be such and hardship. Best Regards Chiara and Massimo Turolla
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We stayed for three days in Hotel Carpe Diem. Positive points for Carpe Diem are the location close to centre of Vigo di Fasso and bus stop (20 meters from the hotel) and the breakfast. The room was very basic and not what we expect from a 4 stars hotel. We missed chairs on the
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This hotel is absolutely gorgeous. Havent seen such a clean and tidy hotel so far. The staff is lovely and can speak English. From each room you will get a beautiful view of the mountains. The breakfast was delicious with the fresh pastry and tasty Italian items. I can only and
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We have been coming to this hotel every year since it opened. We really love the owners who make sure that our rooms are clean, the breakfast is delicious, the sauna and the pool is amazing. Can't wait to come back again!
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Amazing place to relax and resting. Lovely spa and best breakfast i ever had in hotels! Fresh baked bread and cakes makes incredibile smell in the hotel. Love this place and very highly recommended to all.
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PRICE RANGE
$129 - $292 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoVigo di Fassa
NUMBER OF ROOMS
18
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