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Mount Elgon Hotel

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Mount Elgon Hotel
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82 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Johannesburg, South Africa
Reviewed 2 weeks ago

Entrance to the hotel and front lobby don't inspire one with great enthusiasm -- nothing wrong, just rather plain and a bit institutional. But the back gardens and view beyond are lovely, and almost all rooms have that outlook. Rooms themselves are light and spacious, if a little in need of cosmetic renovations and updating. The dining area is next...

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Helpful?
Thank Lisa_T-G
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Lisa, Thank you so much for taking your time to review us. we highly appreciate your feedback and glad to read that you had great time with us. we look forward to welcome and host you again.

Cheshire, United Kingdom
Reviewed September 24, 2016

I stayed here for 6 nights recently whilst at a conference / course. The room was clean and spacious. Wifi worked very well in some areas and less well in others but overall good coverage. The pool area was lovely. The best part for me was the staff. They were fantastic. I have a food intolerance and they went out...

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Helpful?
Thank veryitchyfeet00
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you for taking your time to review us. We are glad that you appreciated our service for the 6 night that you stayed with us this is something that our staff takes pride in it. Thank you for your recommendation to TripAdvisor community and we look forward to host you again.

Reviewed September 24, 2016 via mobile

I spent one night here on a business trip with some friends. I had been here once several years before. It's a nice place with very clean rooms. Friendly service from the first guy we met when we got in. Derrick was his name. I honestly think the place could benefit from some improved interior design... this is especially true...

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Helpful?
Thank jesse e
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Jesse, Thank you for taking your time to review us. We are glad to know that you enjoyed your stay with us. we appreciate you mentioning Mr. Derrick Muloni, i will definitely share with him and the entire team. we have taken note of your recommendation and rest assured that when you come back you will see a change...

Reviewed September 13, 2016

Though I have not stayed at the hotel as a guest, I live in the area and come often to hang out by the pool or grab a drink. Beautiful premises and kind staff. A relaxing retreat from busy downtown... definitely the nicest hotel in Mbale!

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Helpful?
1Thank Cate W
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Cate W, Thank you for sharing your experience and that is what our staff pride in. we are pleased you often enjoy our services. We look forward to host you again.

British Columbia, Canada
Reviewed September 7, 2016

My pregnant young wife and I stayed there in 1960, just after arriving from London. I served as a doctor in Uganda for three years, doing my best for that wonderful country which has been through so much turmoil since then. We now live in Canada but have fond memories of Mbale, where our two eldest children were born, and...

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Helpful?
Thank Nicolaman
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Nicolaman, Thank you for taking time to go through our photos of the hotel, indeed great things have changed within Mbale and even at the hotel for better, although we have maintained the building structures in old traditional style. We would be glad to see you and enjoy our services which we pride in.

Zeewolde, The Netherlands
Reviewed July 30, 2016

Everytime I visit Mbale, I stay in Mount Elgon Hotel. There is no better place to stay, I have been here many many times and really feel at home. Noah and his staff are super they do everything they can for the guests! I have been here also with groups, more then 10 times, and all my clients are always...

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Helpful?
Thank StichtingAmuria
Lucy C, General Manager at Mount Elgon Hotel, responded to this review

Dear Valued guest, Thank you so much for your review and wonderful compliment of our team which i will communicate to them. We are delighted that we have repeatedly made you feel at home and your clients too. We are humbled by your endorsement and recommendation of our service and hope to welcome you back soon.

Kampala
Reviewed July 1, 2016

Located away from the busy Mbale town centre, mount Elgon hotel is the ideal place for a visitor who loves quiet places. It has a health club with a swimming pool and very friendly staff. Its recommended that the hotel provides free transports to its residents who would want to travel to the town centre and back.

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Helpful?
1Thank KennedyUG
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Kennedy, Thank you for your positive review of our hotel. I do appreciate your comments concerning our staff, and I am very proud of the way they interact with our guests, every day. We want you to know that we value your business, and we will look forward to the next opportunity to be of service. Best Regards,

Kampala, Uganda
Reviewed June 28, 2016 via mobile

Nice spacious hotel located at the base of Wanale ridge on the outskirts of Mbale town. This makes for a quiet, cool environment with spectacular views. This is a former government hotel so both the grounds and gardens are spacious. The rooms have been remodeled and are adequate. The showers are also ok but nothing to get excited about. The...

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Helpful?
1Thank wasolosnipes
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you very much for your positive review of our hotel. Our staff continually go above and beyond in order to please our valued guests. It will excite you to note that we are upgrading our room amenities. Am sure your next visit will give us 10/10. Regards.

Kampala, Uganda
Reviewed June 27, 2016

This is a great place to stay. It is a short distance from town. It has very good grounds, a swimming pool and spa. The rooms are quiet, clean, spacious and comfortable, staff friendly and the food great. Get a massage from the spa.

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Helpful?
Thank dee277
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you so very much for your kind words and positive review of our hotel. Our staff go above and beyond each and every day in order to provide that great customer service. We are very proud of them. I would also like to thankyou for choosing our hotel and look forward to hosting you again and again!

Kampala, Uganda
Reviewed June 22, 2016

Arrived to rest at night, the lighting and reception was very welcoming! Staff were very helpful too. Catching about the place is the large compound, old English buildings and so much light. Its is also green and a place away from town, thus very quiet. It is a bed and breakfast arrangement- not to mention breakfast with variety!The rooms are...

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Helpful?
Thank 256Mercy
George M, Manager at Mount Elgon Hotel, responded to this review

Thank you very much for your review of our hotel. We are very proud of our staff, and are encouraged by your comments. Customer service has always played an important role at our property, and I am glad that you are reporting that we are still paying attention! In this competitive market, we want you to know that we really...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Mount Elgon Hotel & Spa located in Mbale Eastern Uganda. Its a 4hr drive from Entebbe Airport. Our hotel is unique and one of a kind in Eastern Uganda and is so much more than just a hotel. With the personal touch of a bed and breakfast, the privacy of romantic, and many other amenities, Mt Elgon is the ultimate business, holiday or just a romantic getaway ... more   less 

Additional Information about Mount Elgon Hotel

Address: 30 Masaba Road, Mbale, Uganda
Location: Uganda > Eastern Region > Mbale
Price Range: $107 - $179 (Based on Average Rates for a Standard Room)
Number of rooms: 30
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Questions & Answers

Here's what travelers have asked, with answers from Mount Elgon Hotel staff and other travelers.
1 question
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Questions? Get answers from Mount Elgon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Makes sure you get a room overlooking the gardens.”
 of 5 bubbles Lisa_T-G, 2 weeks ago | Read review
“Some of the rooms have AC and fridges (mine didn't so I'm not sure which ones they are).”
 of 5 bubbles veryitchyfeet00, Sep 24, 2016 | Read review
“All rooms are good, spacious with good beds. standard rooms have no airco.”
 of 5 bubbles StichtingAmuria, Jul 30, 2016 | Read review
“Rooms with mountain view and pool recommended”
 of 5 bubbles KennedyUG, Jul 1, 2016 | Read review
“your budget determines the room size and pricing.. you may bargain dor a corporate rate too, if yo on a business trip”
 of 5 bubbles 256Mercy, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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