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Mount Elgon Hotel

30 Masaba Road, Mbale, Uganda
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Mount Elgon Hotel
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76 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Kampala
Level Contributor
16 reviews
12 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Located away from the busy Mbale town centre, mount Elgon hotel is the ideal place for a visitor who loves quiet places. It has a health club with a swimming pool and very friendly staff. Its recommended that the hotel provides free transports to its residents who would want to travel to the town centre and back.

Helpful?
Thank KennedyUG
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Kennedy, Thank you for your positive review of our hotel. I do appreciate your comments concerning our staff, and I am very proud of the way they interact with our guests, every day. We want you to know that we value your business, and we will look forward to the next opportunity to be of service. Best Regards, More 

Kampala, Uganda
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice spacious hotel located at the base of Wanale ridge on the outskirts of Mbale town. This makes for a quiet, cool environment with spectacular views. This is a former government hotel so both the grounds and gardens are spacious. The rooms have been remodeled and are adequate. The showers are also ok but nothing to get excited about. The... More 

Helpful?
Thank wasolosnipes
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you very much for your positive review of our hotel. Our staff continually go above and beyond in order to please our valued guests. It will excite you to note that we are upgrading our room amenities. Am sure your next visit will give us 10/10. Regards. More 

Kampala, Uganda
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great place to stay. It is a short distance from town. It has very good grounds, a swimming pool and spa. The rooms are quiet, clean, spacious and comfortable, staff friendly and the food great. Get a massage from the spa.

Helpful?
Thank dee277
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you so very much for your kind words and positive review of our hotel. Our staff go above and beyond each and every day in order to provide that great customer service. We are very proud of them. I would also like to thankyou for choosing our hotel and look forward to hosting you again and again! More 

Kampala, Uganda
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Arrived to rest at night, the lighting and reception was very welcoming! Staff were very helpful too. Catching about the place is the large compound, old English buildings and so much light. Its is also green and a place away from town, thus very quiet. It is a bed and breakfast arrangement- not to mention breakfast with variety!The rooms are... More 

Helpful?
Thank 256Mercy
George M, Manager at Mount Elgon Hotel, responded to this review

Thank you very much for your review of our hotel. We are very proud of our staff, and are encouraged by your comments. Customer service has always played an important role at our property, and I am glad that you are reporting that we are still paying attention! In this competitive market, we want you to know that we really... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

The hotel workers and staff are friendly and security alert, rooms are clean and spacious, breakfast is enough but in my room there was no preferences as per the activities and areas of leisure indicated, otherwise juice and fruits nearly made my day of the honey moon, till then

Helpful?
1 Thank Mutono G
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you very much for your positive review of our property. We were pleased that you enjoyed your stay. We look forward to being of service to you when you are back in Mbale, and we want you to know that we truly value you as our guest, next time request for an upgrade for spacious rooms. Best... More 

Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 15, 2016

Helpful and friendly staff who frequently disappeared before we could tip them. Our room was spacious, clean and had air con. Service was excellent as was the food. Nothing was too much trouble for the staff and, although busy, they knew our names from the start, and used them. It was also great value - once again, we found that... More 

Helpful?
Thank Kev L
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. Our staff go above and beyond each and every day to make sure our guests are looked after with a personal touch! Thank you for recommending us and we promise to go beyond your expectation. I would like... More 

Berlin
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 3, 2016

This hotel is a really nice place in Mbale. Staff are extremely nice and helpful! The rooms are comfortable and there is a nice garden with a pool. It is possible to sit outside and have dinner in the garden also. I really want to recommend the place if you are around and need a good room.

Helpful?
Thank lwoerndl
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, We always appreciate positive comments about our hotel property. Thank you for taking the time to write these kind words. Your business is important to us, and we will continue to work hard each day to earn it! Once again we look forward to hosting you. More 

Clacton-on-Sea, United Kingdom
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 18, 2016

Pleasant hotel with stunning gardens with a pool looking over Mount Elgon. A very nice bar with good food and vegetarian options. A good breakfast choice of breakfast. Virginia in reception is a star and helped us on a number of odd quests.

Helpful?
Thank Chris B
George M, Manager at Mount Elgon Hotel, responded to this review

Dear Guest, Thank you very much for your positive review of our hotel. Our staff continually go above and beyond just to ensure that you are comfortable, We would like you to know that we appreciate your business, and we look forward to your next stay with us! More 

Bujumbura, Burundi
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 17, 2016

as a hotel by itself, i rate it 2 stars, although the cost per room is not really expensive compared to the others in the area, but you dont get good results also! the hotel is old, u can see that just when u r walking the corridor leading to the rooms, the rooms r ok in term of space,... More 

Helpful?
1 Thank Nader B
George M, Manager at Mount Elgon Hotel, responded to this review

Nader B. Thank you for your review on our Hotel and service. We are delighted you choose to come to Mt Elgon Hotel & Spa and apologize that your stay didnt meet your expectations. Our renovations began a week ago and most of February shall see the hotel undergoing a facelift for better facilities and service. Once again we apologize... More 

Clovis, New Mexico
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed October 29, 2015

We didn't stay at the Mount Elgon but had a lovely dinner there. The atmosphere is very pleasant (there is a camel wandering the grounds!), everything was beautiful and clean, and the service was excellent. Our food was all delicious. Prices a little higher than most in Mbale, but that's to be expected. Our dinners were 30,000 USH each plus... More 

Helpful?
1 Thank Diana F
Questions? Get answers from hotel staff and past guests. Ask a question

35 photos of this hotel

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Near Mount Elgon Hotel

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Mount Elgon Hotel & Spa located in Mbale Eastern Uganda. Its a 4hr drive from Entebbe Airport. Our hotel is unique and one of a kind in Eastern Uganda and is so much more than just a hotel. With the personal touch of a bed and breakfast, the privacy of romantic, and many other amenities, Mt Elgon is the ultimate business, holiday or just a romantic getaway ... more   less 

Additional Information about Mount Elgon Hotel

Address: 30 Masaba Road, Mbale, Uganda
Location: Uganda > Eastern Region > Mbale
Price Range: $89 - $110 (Based on Average Rates for a Standard Room)
Number of rooms: 30
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