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Romantik Hotel Santis

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126 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Switzerland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 5, 2016 via mobile

We sat there for more than ten minutes without even getting the menus. Yes they were busy but four separate tables that arrived after we did were served so the wait staff simply don't look (properly). The one waitress acknowledged us three times smiled nicely and then nothing, while the other one simply seemed to only walk around cleaning things.... More 

Helpful?
Thank embeejay
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

The Santis is not a mass produced hotel, it's evolved over many years and generations to be a fantastic combination of modernity while maintaining a typical Appenzell feeling. Service and knowledge is of the highest standard, the food is outstanding. I have visited Appenzell regularly for over 20 years now and the Santis remains a firm favourite of ours. PS... More 

Helpful?
Thank Tim D
Hotel-Saentis, Leiter Front Office at Romantik Hotel Santis, responded to this review

Dear Tim D Thank you very much for your positive review. We are so pleased you enjoyed your stay in our hotel and appreciate the time you took to motivate us further to do our very best. It would be an honour to welcome you back in future! Warm regards Romantik Hotel Säntis Karen Griesbach, Assistant of Management More 

Switzerland
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 28, 2015 via mobile

In the very centre of town a beautifully decorated room. Very high quality food in the restaurant. Quick and very efficient service. Prices a little on the high side but if one likes quality, good value. The staff is always very welcoming and the owner is always present to ensure the quality.

Helpful?
Thank Bodrum123
Raleigh, North Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 26, 2015

The Hotel Santis is a nice hotel located a 10min walk from the train station. The hotel room where we stayed 3 nights was spotless and the room was large enough. The view from the room we had left something to be desired. The restaurant, where we dined 3 nights as part of a Wanderweg Holidays package, served 4 course... More 

Helpful?
Thank Skiirabbit
Hotel-Saentis, Leiter Front Office at Romantik Hotel Santis, responded to this review

Dear Skirabbi Thank you for taking the time to give us your valued feedback. We’re sorry you were not happy with all aspects of your stay. We are constantly striving to improve our services. We would like to take this opportunity to clarify several points raised: -We do not and have never charged for tap water in this hotel. -Being... More 

Blonay, Switzerland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 17, 2015

Very good situation in the centre of Appenzell. Very lovely decoration. The room was spacious and very tasteful. Very nice restaurant with good food. The staff was very friendly. A little noisy in the evening due to the situation, but you cannot have all.

Helpful?
Thank rapfred
LONDON
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 6, 2015 via mobile

The hotel is beautiful, traditional Swiss, with really lovely staff. The rooms were immaculately clean, extremely spacious and well equipped. The bathrooms were definitely for couples - 2 sinks - as the "Romantik" name suggests. Extremely comfortable beds, food and the restaurant was delicious, and the wine list is one that only true collectors could really appreciate (bottles up to... More 

Helpful?
Thank cjg101
Dallas
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed August 15, 2015

This was our first trip to Switzerland. We took our son for his high school graduation. Given my last name originates from this Canton, we had to go to Appenzell. We stayed in this hotel and it was our favorite of the entire trip. It is in a perfect location right in the middle of town. We had two connecting... More 

Helpful?
Thank PR
Hotel-Saentis, Leiter Front Office at Romantik Hotel Santis, responded to this review

Dear PR Thank you very much for your stay and the great review. We are very glad that you enjoyed Appenzell and our hotel so much. It will be a pleasure to welcome you again next time. We wish you all the best. Warm regards Romantik Hotel Säntis Karen Griesbach, Assistant of Management More 

Putnam County, NY
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 26, 2015 via mobile

I stayed for 3 nights while on a 15 day trip to Switzerland in a group of 24; this was my favorite hotel of the 4 I stayed at. The style was what I expected for a European chain; friendly staff, welcoming lobby with a sitting area, great outside area for eating and drinking. Close to everything. The breakfast was... More 

Helpful?
1 Thank gobytrain99
Abu Dhabi, United Arab Emirates
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

I had read the bad reviews on this hotel first as probably many do. If I would have had a choice, I probably wouldn't have booked this hotel, it was booked for me in fact. It was a very positive surpise: super clean (spotless!), nicely renovated and spacious room, scrumptious breakfast, friendly staff - I didn't recognize the hotel of... More 

Helpful?
Thank EMS S
Hotel-Saentis, Leiter Front Office at Romantik Hotel Santis, responded to this review

Dear EMS S Thank you very much for your positive review. We are so pleased you enjoyed your stay in our hotel and appreciate the time you took to motivate us further to do our very best. It would be an honour to welcome you back in future! Warm regards Romantik Hotel Saentis Karen Griesbach, Assistant of Management More 

Queensland
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 7, 2015

The location of this hotel is hard to beat. Appenzell is a wonderful town, made even more special by Christmas celebrations. Everything is within walking distance of the hotel. My average rating of 3,solely depends on the breakfast supplied and the efficiency of the wait staff ( or maybe the chef). Chaos would describe our last day in the dining... More 

Helpful?
Thank EnjoylifeQueensland
Hotel-Saentis, Front Office Manager at Romantik Hotel Santis, responded to this review

Dear EnjoylifeQueensland Thank you very much for your review. We are glad that you enjoyed your stay. We are very sorry about the breakfast trouble. We apologize and promise that this is not the standard of our hotel. We take the critics very seriously to improve our service. We hope to welcome you another time in Appenzell and wish you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Appenzeller hospitality is preserved and nurtured in the ROMANTIK HOTEL SANTIS. It's grand facade faces onto the Landsgemeindeplatz and offers a magnificent view of the surrounding hills and mountains. The interesting region Appenzellerland entertains all ages with it's history and traditions. A visit to the charming village of Appenzell with it's original boutiques is an absolute must while in Switzerland. The Heeb family and their team are happy to pamper their guests when they return to the cosy hotel from hikes, excursions, winter ski tours or shopping. ... more   less 

Additional Information about Romantik Hotel Santis

Address: Landsgemeindeplatz 3 | 9050 Appenzell, Appenzell 9050, Switzerland
Location: Switzerland > Canton of Appenzell > Appenzell
Price Range: $205 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Romantik Hotel Santis 4*
Number of rooms: 36
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Also Known As:
Romantik Hotel Appenzell
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