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Kakslauttanen Arctic Resort

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Traveler (4484)
Room & Suite (1058)
Dining (280)

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About

#2 of 3 lodges in Saariselka
Location
4.4
Cleanliness
4.1
Service
3.5
Value
3.1
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Property amenities
Free parking
Free internet
Sauna
Free breakfast
Skiing
Children Activities (Kid / Family Friendly)
Airport transportation
Baggage storage
Public wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Gift shop
Non-smoking hotel
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Room features
Fireplace
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Russian, Chinese, Estonian and 3 more

Location

Kiilopaantie 9, Saariselka 99830 Finland
Name/address in local language
Kakslauttanen Arctic Resort
2,190Reviews288Q+A100Room tips
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EmmelineOoi wrote a review Apr 5
1718 contributions154 helpful votes
+1
We stayed 1 night in Kakslauttanen Arctic Resort’s Kelo-Glass Igloo as part of our tour to Finland. It’s the most beautiful place we have been to. The log chalet is very spacious. There is a sauna and a fully equipped kitchenette, an Aurora alarm system and whenever it beeps, we will either go out of the room or view the Northern lights from the comfort of our glass roofed bed. We had our dinner and breakfast at The Aurora restaurant which is not far from our log cabin. Along the way, we had the most beautiful view of the resort. We would love to stay here again should we visit Finland.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PanchoPop wrote a review Apr 5
5 contributions7 helpful votes
Awsome. Very nice place, clean and friendly staff, especially the Lady in the reception (forgot to get her name) but she was from Thailand. Very energetic and friendly 🙂 We enjoyed the Reindeer ride at night and we saw the Northern Lights. Was a very memorable experience
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Arshad Wali Muhammad wrote a review Mar 2024
Karachi, Pakistan156 contributions111 helpful votes
I am deeply disappointed by the services provided by them. The amount I paid for the services did not match the quality of what I received, and I feel compelled to share my experience. Firstly, the check-in process was incredibly slow and inefficient. Despite arriving early, I found myself waiting in line for an extended period, causing unnecessary delays and frustration. The staff seemed overwhelmed and disorganized, failing to provide adequate assistance or guidance. Furthermore, throughout my stay, I encountered issues with the responsiveness and helpfulness of the staff. Requests for basic amenities were met with indifference, and it was evident that guest satisfaction was not a priority. The room service and housekeeping were particularly disappointing. The cleanliness of the room left much to be desired, with evidence of inadequate cleaning and maintenance. Additionally, requests for housekeeping services were either ignored or poorly executed, contributing to a generally unpleasant stay. However, the most distressing incident occurred when my bag, containing essential documents such as currency and passports, went missing. Despite assurances from the staff, it was later discovered that my bag had been mistakenly given to another guest who had already departed for the airport. The ensuing chaos and panic were unimaginable as I desperately sought to retrieve my belongings before my flight. In summary, my experience with was marred by incompetence, indifference, and a lack of regard for customer satisfaction. I strongly advise against patronizing their establishment, as the level of service provided falls far short of acceptable standards
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Don’t keep expectations. Unfriendly, rude and lazy. Only restaurant people are friendly.
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Ber O wrote a review Mar 2024
1 contribution
We spent one week in Lapland and stayed in different hotels and resorts during this time. All the other places we stayed in had exceptional services and food. Out last night was in the glass igloo and the igloo itself was very nice and as expected but the service here was awful (I was not expecting 5 star or anything but basic service). We arrived for dinner at our booked time of 19:30. We noticed a very hostile atmosphere and a lot of people around us stressed and waiting on food. One table beside us had to leave to go on their activities and their dessert never arrived. The restaurant was far from full but only 3 staff and no one seemed to be in control of orders/service. I had to go to the bar myself to get our drinks order as it never came. Over a hour later (almost 21:00) after telling the waiter we had received no food still, cold soup arrived. My husband went to the kitchen to tell them (as no sign of any waiter on the floor) and while he was there another waiter arrived with our mains. Eventually we got a warm soup after complaining and then immediately came our mains as the kitchen was closing. The waiting staff apologised and explained that they don’t have enough staff. As an (expensive paying) guest, how the restaurant is resourced is not our problem. All the tables around us had the same awful experience and the dinner was so chaotic. We stayed for one night and paid nearly €600 for the accommodation breakfast and dinner. The dinner experience was awful and buffet breakfast was ok. In addition we booked the east village and was informed one week before that it will close and to go to the west village on arrival. The place is clearly trying to minimise on cost and staff but yet still charge very expensive rates. A drone was also flying over the igloos in the morning. The resort is very badly run and no management taken care. It really needs to make improvements for basic services.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Far better resorts with aurora cabins nearby with exceptional service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dete M wrote a review Mar 2024
1 contribution
This is a trip you and your family will never forget. We rented the Kelo Glass cabin/igloo and loved every aspect from the adjustable beds in the igloo so we could watch for the Northern Lights to the fireplace where we could request a fire after hours playing in the snow to the regular bed (not in the igloo) and the personal sauna and kitchenette. The Husky Ride at night was mystical and exhilirating--they'll provide warm outer clothing and you'll need it. Be prepared for a fun/fast ride. If you want a slower pace, do the reindeer ride which was beautiful. But we'd recommend that you do that during the day so that you can see more. Nordic skiing was good but if you already know how to cross-country ski, skip the lesson and just rent the skis, etc. Breakfast and dinner are included. Breakfast is a nice buffet and dinner is great but don't come to the Arctic Circle expecting a Michelin-star meal. Transport to and from the airport by taxi was efficient and friendly. The paths can be slippery because of ice so if you have mobility issues, be wise about what you actually can do here. As for temperature, even 0 degrees at night was fine with the right clothing. Our hands would get cold when we removed them from gloves to take photos, so bring along hand warmers and you'll be fine. Also, bring a face mask hat to keep your face warm. You'll be glad you did.
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Victoria P wrote a review Mar 2024
9 contributions
What an amazing resort , with amazing staff ! We stayed in an ice igloo which was temperature controlled perfectly , and the accommodation was very clean . The service in the restaurant, front desk, and excursions were all equally excellent, and we felt like they couldn’t do enough - without being overbearing. The choice at breakfast was what you would expect , but more excellent! The sauna was clean , and a comfort to use after a long day . I cannot recommend this place enough Almost forgot - seeing the lights every night , including from our igloo was quite something
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Colin_Duncan wrote a review Mar 2024
Glasgow, Scotland, United Kingdom35 contributions33 helpful votes
We had planned this trip for a few years as a "bucket list" wish to see the Northern Lights in a typical Nordic setting. In common with many of the reviews we read both before and after our trip, our experience is pretty mixed, and I will summarise the different aspects: Accommodation: we stayed in a Kelo-glass igloo in the West Village, and found it to be very comfortable and charming in a rustic way. However, having paid over 1000 euros/night, it did not match up to the standards I would have expected at that price. There are little things like lack of basic toileteries which we did not expect. There may be sound environmental reasons for this, but it would have helped to know before our arrival so that we could ensure we had everything we needed - it was not possible even to buy the basics in the resort. Food: Breakfast were pretty much what I would have expected, including a good selection of hot and cold options in the buffett. Dinner was fairly basic, with one starter option (altrnatives offered were chicken nuggets or french fries???), a choice of 4-5 main course (although other than the highlighted dish, the impression we got was that the alternatives did not change much). Facilities: other than paid-for excursions, there is not a lot to do in the resort. I was a little surprised at the distance between the East and West villages, which I thought might be within walking distance of each other. When we did try to visit the art gallery/shop/glass igloo towerr in teh morning, we found everything shut. When we went back in the afternoon, we did go up the igloo tower, where there was a bar; however it was shut, with no explanation as to why. We did think about going to the 30 minute film show at the planatarium, but at 38 euros/head, it seemed excessive, given the mixed reviews I had read about it. Excursions: we did the Ski-Scooter safari for 4 hours, which we thoroughly enjoyed, with a jovial, knowledgeable instructor (Jaapi), and also the reindeer safari, which we thought was grossly over-priced (250 euros for two in a shared sled). this was billed as a two hour experience, but we were actually only in the sled for 45 minutes. Staff: No real complaints here. The overses staff (we spke to staff from Thailand, Moldova, Lithuania and Bulgaria were all very friendly and happy to chat. However the Finnish staff appeared much more reserved and downbeat. All in all our trip was an experience which we enjoyed - we saw the Aurora on our final evening which made it all worthwhile, but I certainly won't be rushing back to the resort.
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jillian O wrote a review Mar 2024
1 contribution
My dad and I spent 3 nights in the east village and loved our trip! The igloos are such a unique experience. It was cloudy most of the time, but that's to be expected in winter! We were lucky enough to see the auroras on our last night. If the days/nights are clear, it's absolutely breathtaking. Read a lot of reviews about the staff being rude/unhelpful but that was not our experience. Everyone was very kind and welcoming. The menu was unique but the food was average. They have a lot of breakfast (included) options so we filled up on that to hold us over until dinner (included). Our only complaint was the price of this resort. Does not have a luxury feel to match the price tag. Everything is an extra cost. Simple things like seeing Santa or going up to a viewpoint igloo are an additional $100. Airport transfer is also an additional $100 when other resorts include that. The rooms are small and dated but just fine. The sheets honestly were not clean very well and there was a lot of hair. Having to shower in the communal area was no big deal. They have a really nice sauna but it is only on from 5pm-10pm which is a bummer. They have a steam sauna and cold plunge experience you can rent for over $600 which seems insane to me. The main loby/restaurant has so many fireplaces but they never light them, would have been so amazing and cozy in 10 degrees Fahrenheit to have a fire. The excursions are fun and I would recommend booking at least one per day as there is literally nothing else to do. I would shop around, as the ones through the hotel are definitely marked up. We did the snowmobile and it was a little underwhelming. Had to go really slow and the trip was cut short. Our guide said there was another place a little further north that is cheaper and you can take them out on your own (no guide). The dog sledding was 10/10 I highly recommend that. Overall, we loved our trip, but if you are looking for a luxury feel for paying $700+ a night, you won't get it. That aside, its a once-in-a-lifetime experience and we are super glad we did it!
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: March is not very busy, the staff said December is insanely packed and not as fun
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AnnetteDB wrote a review Mar 2024
Mountain Lakes, New Jersey45 contributions82 helpful votes
I've been debating whether to rate this place 4 or 5 stars. Decided on 5 because overall, we had a great experience in this far-flung location above the Arctic Circle. Our Kelo cabin in the WEST VILLAGE with the attached glass igloo was super clean, warm, and well-maintained while offering rustic charm. The modern bathroom and in-cabin sauna was a wonderful touch, and the small kitchenette was perfect. We could relax enjoy hot beverages and some warm snacks. The bed was hard, IMO, but we moved the toppers from the beds in the igloo to the king bed and voila - comfort. The main building was clean, tidy, and welcoming, and the breakfast buffet was excellent and bountiful with lots of options. The dinners were so-so, and one evening, the service was so unbelievably slow we left after waiting 30 minutes for dessert. I'm sure it was due to a few large tables of tours all coming to dinner at once. I also imagine it's not easy to find help who's willing to work in the Arctic in the winter, but I can report that every staff member we met was friendly and pleasant. The activities were fun, except, honestly, Santa's house was super hokey. It could be fun for kids, though. Santa's helper, Sparkles, did a great job of keeping it upbeat. The reindeer "sledge" ride in the dark of the evening was amazing. We enjoyed the midway stop and drinking hot berry juice around a fire in a replica teepee of the indigenous Sami people. And oh the dog sled ride - most fun we've had in ages. The bus ride searching for the Northern Lights was comfortable. They tried to find them in patches of clear sky, but with a low KP index that evening, my husband and I knew it wasn't going to happen. Tips: 1. Eat hardily at the breakfast, and don't expect much from the dinner, which is hit or miss. If the dinner is good, then be pleasantly surprised. If you're in a cabin with a kitchenette, have something there you can eat just in case. We brought a couple of packages of German spaetzle with cheese sauce to make and used them. 2. Stay in the West Village, which is newer. 3. Splurge on a Kelo cabin with an attached glass igloo if possible. 4. Absolutely bring cleats that fit over your boots/hikers during the cold and snowy/icy season. We saw a man without cleats fall and helped him. He probably fractured his arm. 5. Bring appropriate clothing - outerwear, foundation layers, thick wool socks, etc. This isn't a fashion show. It's about staying safe and warm. 6. Please set your expectations appropriately. Read about the resort in detail so you will not have surprises. This is a place of nature and adventure. It's not a luxury hotel where you're going to be pampered and catered to. 7. Preplan and reserve your activities in advance, as well as airport transfers. We're not big on tours, but we booked this trip with Collette (#gocollette) and everything went very smoothly, including luggage delivery and pick-up from our Kelo cabin. We just had to show up at the given time for activities and dinners with the group.
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Date of stay: February 2024
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Trip type: Traveled as a couple
Room Tip: Tips are in my review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Happiness05755922455 wrote a review Mar 2024
1 contribution
It was a magical place. The surroundings were beautiful and the staff very friendly. Our glass igloo was cozy and warm. Thanks for making the trip so perfect. We loved the sauna and shower, the food was delicious, and the activities were fun. We liked the husky sledding the best of all.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Stay of the eastside for more of sense of privacy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$181 - $503 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kakslauttanen hotel and igloo village, kakslauttanen hotel igloo village, kakslauttanen hotel saariselka
FORMERLY KNOWN AS
Kakslauttanen Hotel & Igloo Village
LOCATION
FinlandLaplandSaariselka
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KAKSLAUTTANEN ARCTIC RESORT - Updated 2024 Prices & Lodge Reviews (Finland/Saariselka)

Frequently Asked Questions about Kakslauttanen Arctic Resort
Which popular attractions are close to Kakslauttanen Arctic Resort?
Nearby attractions include Saariselka Reindeer Farm (1.8 miles) and Ruijanpolku Trail (2.4 miles).
What are some of the property amenities at Kakslauttanen Arctic Resort?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Kakslauttanen Arctic Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kakslauttanen Arctic Resort?
Yes, free parking is available to guests.
What are some restaurants close to Kakslauttanen Arctic Resort?
Conveniently located restaurants include Laanilan kievari, Savottakahvila, and Aurora Queen Restaurant.
Are there opportunities to exercise at Kakslauttanen Arctic Resort?
Yes, guests have access to a sauna during their stay.
Does Kakslauttanen Arctic Resort have airport transportation?
Yes, Kakslauttanen Arctic Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Kakslauttanen Arctic Resort?
The staff speaks multiple languages, including English, Italian, Russian, Chinese, Thai, Finnish, and Estonian.