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Santa Marina, a Luxury Collection Resort, Mykonos

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Ornos Bay, Ornos 84600 Greece
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About

#9 of 33 hotels in Ornos
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.2
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Infinity pool
Pool with view
Outdoor pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Greek
Hotel links
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509Reviews21Q+A97Room tips
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Toni P wrote a review Oct 2022
Germany5 contributions1 helpful vote
As Ambassador Elite/Titanium members, we travel a lot. First time to Mykonos and this resort was the highlight of our stay! The beautiful beach, views, and impeccably kept property was to be expected, but the level of all around service exceeded our expectations. Each day we were greeted by exceptionally attentive and beyond friendly staff in Mykonos Social where a lavish array of breakfast goodies were displayed. In addition to the buffet bounty, you can also order eggs...any way you like! It was hard to imagine these scrumptious delights were included in our package. The Buddha-Bar was fantastic, so much so we had dinner there twice and lunch once during our 4 day stay! The bar/wait staff were eager to make our dining experiences memorable and the sushi/food....well what can I say, we ate there 3 x's in four days :) The private beach was perfect and the beach staff immediately approached us offering lounge set-ups and food/beverage service options. We would definitely recommend this place to anyone!
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fatimamundia wrote a review Aug 2022
Houston, Texas34 contributions8 helpful votes
Hotel's Favorite
My husband and I were here in August and we had the best time. Chronis, Kosmas, Elpida and Olga were so helpful and friendly and made our stay even more special. Everyone at the beach were very nice and one of the best customer service I have experienced!! The room was really nice with the Ornos bay view!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Beth Peskin wrote a review Oct 2022
Merion Station, Pennsylvania19 contributions
Great experience, best massage in my life. Pool and beaches gorgeous very expensive drinks and food a bit overpriced but stellar room and view and service will definitely come back and stay here again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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amsterdamnyc wrote a review Sep 2022
New York City, New York362 contributions67 helpful votes
We stayed here recently for 7 nights using our Bonvoy points, which is like spending 500,000 points but worth the $ difference. At check in we were treated nicely and taken to our room, which was the worst room in the entire place as they asked us if we liked it, we said no and the hostess said she will ask her manager to see if they will change, Nothing happened. My wife went and spoke to the front desk and they told her they can do nothing, I guess being a valued Gold Bonvoy member is not good enough for them. Literally our room’s view is view of a roof and back of 2 other buildings. If you turn left then you can see some water. We are above the servants rooms. There are wild cats on this side of the property going at it all the time and sleeping on our outdoor chairs. 5 star hotel for cats! Lol. The beach staff is very arrogant, they give you 2 towels and ask you for your room number, they are loud the rest of the time as they talk to each other non stop. They are also very pushy in asking you for drinks. We found the pool staff to be a lot better and they give you more privacy. The cleaning staff and restaurant staff are good too. Santa Marina lost out big from us as we chose to eat every night in Mykonos town and at restaurant Apaggio located directly outside of the gate. Actually 53 steps from the main gate. Food is fabulous we ate there like 5x. We actually saw several other guests take the short walk back up the hill back to the hotel. If it wasn’t for the hotels private beach we would have never stayed here. Btw hotel doesn’t know how to spell Casamigos! Lol my favorite tequila. They spell it Casa Amigos! 2 words! Lmao!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Leonidas Anagnostou, General Manager at Santa Marina, a Luxury Collection Resort, Mykonos
Responded Sep 30, 2022
Dear amsterdamnyc, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant departments to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. Sincerely, Leonidas Anagnostou General Manager Santa Marina, A Luxury Collection Resort, Mykonos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pinksiobhan017 wrote a review Sep 2022
London, United Kingdom36 contributions43 helpful votes
want to be fair so I will start with the good points. The beach is truly fantastic - soft sand, completely private and with very clear water. The loungers are comfortable and there are plenty. The breakfast (once you establish what is available) is excellent. The hotel is very easy to get to from the airport but you don’t see or hear any airport noise. There are lots of showers by the beach and places to wash sand from your feet. The gym is well maintained and well equipped. Sadly I must now go on to the much longer list of issues at the “luxury” ( their words not mine) resort. Upon arrival security were both rude and aggressive and treated us as if we were here to rob the hotel rather than check in despite us assuring them otherwise. We reached reception where a miserable member of staff was saddened to have to perform the menial task of check in. We were given no real information, map, Wi-Fi details or any of the such but told that breakfast would be at Mykonos Social - we were left to guess where this (along with other hotel amenities) might be). Long, long after we arrived in our room our suitcases followed and we were able to ask for a map and other details. The accommodation is tired and, in the case of our bathroom door, literally falling apart. We flagged this on arrival - no apology was forthcoming but we were assured the issue would be fixed …. it was not. As mentioned above, breakfast is lovely and particularly so if you grab a table at the front with the views. When we finally managed to find breakfast our reward was two gloomy hostesses who stared blankly at us - we stared back at them… after a long pause they demanded our names and numbers which we duly gave them. To be fair, this was a step ahead of other mornings where no members of staff were present at the desk but busy chatting and we had to ask them if they wouldn’t mind stopping their chat to allow us to enter breakfast. We were led to our table and offered coffee. We then went to the buffet area, which is very well done, and began to get food. I noticed however, that there were no eggs but I saw people with eggs - I asked a member of staff who told me that the waiter who took our coffee order will have offered us eggs. When I informed the member of staff that this didn’t happen they told me that it must have! At this point I suggest that I could perhaps place the order with him and I could go about my holiday - this was not acceptable and yet another member of staff had to come over. In good news this member of staff had reached the level of seniority that allowed them to take an egg order but alas more trouble was to come. “Please can I have some eggs” “yes” “what eggs do you do?” “Scrambled or omelettes?” “Do you do poached eggs?” “Yes, of course” uttered with disdain and anger at the length of the exchange “Ok can I have 2 poached eggs please?” “Do you want avocado?” “Oh yes please, I didn’t know that was an option” “Do you want eggs Benedict?” “Yes please, again I didn’t know that was an option?” Now starting to realise that egg information would only be release under extreme examination I pressed on “ is there anything else?” “ yes” “What else do you have?” “ boiled eggs, fried eggs, various omelettes” At this point I realised I would soon loose most of my holiday working out what may or may not be available so I settled on the eggs Benedict and moved on. Later, much later, 2 poached eggs with hollandaise sauce and an English muffin turned up - alas no ham to complete an actual Benedict. Anyway, breakfast was a highlight but is a fantastic illustration of the main issue of the hotel - the staff. At every turn you are in the way. Go to the beach, a beautiful beach, you must then hunt down the towels and beg and borrow to be allowed any. You will be met with scowls and moans that the staff have to hand you towels - god forbid if they actually brought them to you. The beach has very very loud music playing constantly - all across the beach. We asked if there were any areas without the loud music and were told no. We asked if it could be turned down - we were told no. We then returned to our room about 3pm and found it had not been cleaned. I rang reception and informed them and asked if it could be. I was then told I must have put the do not disturb sign outside the door - I told them I hadn’t they told me I must have. Eventually they said they could still clean it if I wanted. We went out one night for dinner - came back to the security gate and were then cut up violently by a BMW X5. The driver then had a very friendly 5 minute chat with security and went through the gates. We were left. Security then game to greet us for our standard interrogation and I asked if the BMW driver was a guest or member of staff - after 5 minutes where all of a sudden the security guard could not speak English it turns out the BMW driver was a member of staff…. Again it appeared we were in the way. At every turn the staff physically push past you and ensure you realise you are hugely in the way. Basic tasks, including ones they set themselves such as check out are eventually carried out with an unfriendly and resentful manner. At no point in the stay we’re we asked how our stay was or had been. This is a luxury resort charging beyond luxury resort prices but expect to be treated as if you had managed to obtain the cheapest ticket on the cheapest easyJet flight … and then lower you expectations significantly.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Leonidas Anagnostou, General Manager at Santa Marina, a Luxury Collection Resort, Mykonos
Responded Sep 22, 2022
Dear pinksiobhan017, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant departments to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. Sincerely, Leonidas Anagnostou General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Konstadinos Fidanis wrote a review Sep 2022
9 contributions5 helpful votes
+1
Arriving to the resort the vast and beautiful gardens greet you while the views of Ornos beach are simply stunning. The resort offers a genuine excellence at its services and the staff which is always helpful, polite and smiling. The general atmosphere is so calming and mesmerising while every location-spot has its signature vibe. Buddha Bar Beach and Oasis Pool Bar worth every visit and Mykonos Social offers such a great dining experience with a beautiful view of SM beach. Staying at SM, you can really understand what great hospitality means, referring to the perfect interiors of the rooms. From the amenities of the room (toiletries, linen and fabrics quality) to the interiors (decoration, materials and finishes) everything is perfect. I hope you have the same amazing experience as me!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim B wrote a review Sep 2022
Medway, Massachusetts5 contributions2 helpful votes
+1
I love the location. The private beach is amazing, as is the staff on the beach. The food at Buddha bar is really great. Plan to spend a ton of money. Breakfast buffet is good. Stay seated until they ask you if you want eggs or anything else. The concierge can help with cars into town. Listen to them. They know what they are talking about. If you need change or small bills, get them before you come. The front desk does not always have small bills for tipping. Overall, I would stay again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mel l wrote a review Sep 2022
Miami Beach, Florida47 contributions41 helpful votes
From the moment we got there till the moment we left we had an amazing trip. From Makis at Buddha Bar, to Sofia and Kostas at breakfast and Maria at the front desk, the service was impeccable. There is nothing they wouldn’t do for us to make our stay the best it could be. The resort has a private beach and the rooms are great. I’m an Ambassador level Marriott member and this is my favorite resort hotel. I highly recommend it and can’t wait to go back!
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Unless you love crowds best to go in June or September
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigaytion wrote a review Aug 2022
London, United Kingdom224 contributions228 helpful votes
+1
We have been coming to Santa Marina for many years and the facilities, service, quality and location of this magnificent property are not easy to match, not just in Mykonos but just about anywhere. The staff are super friendly and personable and they take care of every requirement you may have. The rooms are amazing. We have stayed in every category available and they all look better than the photos. The food is extraordinary, the private beach to die for, the pool areas sublime, the guests are a list of who’s who, the spa is of a very high standard, the yacht services world class. A super cool place which will make leaving the premises very difficult indeed. And that despite what Mykonos has to offer. Quintessentially Mykonian I would list names of people who stand out but really it is one of those places where anyone we came across has gone beyond the expected. It is a matter of record that I am not easily impressed and I am extremely well travelled and have very high expectations so these words I have used to describe the Santa Marina experience are not an exaggeration. There are many other fabulous options on the island but why bother when you can have the best. If you can afford it then do select a pool villa
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jordan R wrote a review Aug 2022
New York City, New York2 contributions
I just finished a nine day stay at this hotel. Staff are great but TONS of issues. Water is locked up in the gym, spa lacking amenities, bugs everywhere (even in my room upon arrival), suites are basically standard rooms (not sure how much smaller the standard room can be however the suite is tiny). Be prepared to spend 50 euros for transportation or you will be waiting over an hour for a taxi. The hotel is unable to call taxis in a timely matter. Food is below average at Social and had multiple issues at breakfast with service. Pool should have access to suntan lotion for its guests which I forgot to bring. We did not receive housekeeping on three days, even after I called to complain. What really irked me the most is a personal issue that I needed resolved for my last night and the attitude I experienced which I am managing at the moment. I really hope the hotel gets some of these items resolved however I would not stay here again and I am a frequent visitor of Mykonos.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Leonidas Anagnostou, General Manager at Santa Marina, a Luxury Collection Resort, Mykonos
Responded Aug 23, 2022
Dear jordanr924, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Sincerely, Leonidas Anagnostou General Manager Santa Marina, A Luxury Collection Resort, Mykonos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$604 - $2,249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa marina resort & villas hotel ornos, santa marina resort and villas, santa marina hotel
LOCATION
GreeceSouth AegeanCycladesMykonosOrnos
NUMBER OF ROOMS
114
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SANTA MARINA, A LUXURY COLLECTION RESORT, MYKONOS - Prices & Reviews (Ornos, Greece)

Frequently Asked Questions about Santa Marina, a Luxury Collection Resort, Mykonos
Which popular attractions are close to Santa Marina, a Luxury Collection Resort, Mykonos?
Nearby attractions include Ornos Beach (0.4 miles), Psarou beach (0.6 miles), and Psaros Beach (0.7 miles).
What are some of the property amenities at Santa Marina, a Luxury Collection Resort, Mykonos?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Santa Marina, a Luxury Collection Resort, Mykonos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Santa Marina, a Luxury Collection Resort, Mykonos?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Santa Marina, a Luxury Collection Resort, Mykonos?
Yes, free parking is available to guests.
What are some restaurants close to Santa Marina, a Luxury Collection Resort, Mykonos?
Conveniently located restaurants include To Apomero, Nikos Gallop Restaurant, and Alesta Restaurant Mykonos.
Are there opportunities to exercise at Santa Marina, a Luxury Collection Resort, Mykonos?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Santa Marina, a Luxury Collection Resort, Mykonos have an airport shuttle?
Yes, Santa Marina, a Luxury Collection Resort, Mykonos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Santa Marina, a Luxury Collection Resort, Mykonos have airport transportation?
Yes, Santa Marina, a Luxury Collection Resort, Mykonos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Santa Marina, a Luxury Collection Resort, Mykonos?
Yes, dry cleaning and laundry service are offered to guests.
Does Santa Marina, a Luxury Collection Resort, Mykonos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.