Europe Hotel Artsakh
26, Azatamartikneri Ave, Stepanakert, Artsakh, Khankendi 375000 Azerbaijan
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About
#4 of 5 hotels in Khankendi
Location
4.8
Cleanliness
4.8
Service
4.5
Value
4.4
IBC Europe Hotel Artsakh is a business hotel located in the center of Stepanakert, capital of Artsakh. It has 33 rooms (Single, Doubles/Double Twins, Triple, Family & Suites and Presidential lux), business-center, spacious, totally-equipped conference-hall, restaurant, sky lounge bar on the roof of the building with a breathtaking view of Stepanakert and its surroundings, lobby bar, sauna, swimming pool, beauty-salon and travel-agency.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Bar / lounge
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Clothes dryer
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Bath / shower
Hair dryer
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Charming
Languages Spoken
English, Russian, Czech
Location
49Car recommended
Grade: 49 out of 100
13Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
26, Azatamartikneri Ave, Stepanakert, Artsakh, Khankendi 375000 Azerbaijan
Getting there
Rental CarsSee all Khankendi rental cars
50Reviews0Q+A4Room tips
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If you want to relax and enjoy your stay in hotel then definitely don't go there. Everything was awful. The general attitude was that they don't care. Rooftop restaurant and "breakfast" was to bad as well. I`l never return there.
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Date of stay: September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Директор по продажам at Europe Hotel Artsakh
Responded Dec 15, 2018
Anyway thank you for your feedback! Sorry for the inconvenience, but we would host you again. Welcome. Sincerely, Anahit Babayan Sales & marketing manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is fine. Service is good and staff are very friendly. Breakfast is very very basic and they struggled to get the breakfast ready at an earlier hour though they said that it wasn't a problem. The rooms were large and comfortable enough. If you're staying for a few nights then this hotel is alright, I'm not sure I would stay much longer than that. Wifi wasn't very strong in the room, so we struggled to get work done. They also have a sauna that you have to request to be turned on at an extra fee - that was quite relaxing after a long day. The main thing this place has going for it are the lovely staff.
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Date of stay: February 2017Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 16, 2018
We are glad to hear your feedback. Excuse us for the inconvenience. Our doors are open for you! Best wishes, Europe Hotel Artsakh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is not easy to book this hotel, so I booked via email. Since there probably are not so many foreigner visitors here, so as soon as we arrived, the receptionist already knew who we are. The room was big enough for us, with basic amenities. The breakfast was very basic, considering this is one of the top hotels in town. Nagorno-Karabakh is still at war and its economic consequence is easy to see, even through this sleek facade of the hotel. The hotel has a swimming pool and sauna, quite a nice relaxation after one day's drive. But you have to talk to the receptionist to open it and warm it up for you. The hotel is big, but seems quite empty at the time we stayed. And there are not so many places we could go to visit around the hotel, even though it was centrally located. We need to drive to the local restaurant. The room was rather clean and basic, but since the country is still at war, so this is probably one of the best place it can offer, to which we were deeply grateful.…
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Date of stay: October 2016Trip type: Traveled with friends
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 16, 2018
Thank you for your positive feedback. As we understand, the assessment you gave was not the hotel, but the environment. We’ looking forward to seeing you again. Welcome! Sincerely, Europe Hotel Artsakh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice clean hotel with welcoming staff. Our second visit in 3 years. Good base from which to explore the region. There's a permeating slight whiff of cigs but hey this is karabakh. Breakfasts are ok nothing special but the hotel is generally upmarket. Coming from the uk the prices were good value. I enjoyed staying there.
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Date of stay: October 2016Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 16, 2018
Dear customer, thank you for your feedback! We are touched. And our doors are always open for you. Best regards, Europe Hotel Artsakh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel "Europe" of Artsakh is the perfect place to stay.. the rooms are too comfy. the atmosphere is enough inspiring. The Staff of the Hotel are very hospitable and amiable. Especially we are satisfied with the Reception's treatment service.. the high-level service and the hospitability of the Staff we appreciated most.. Thanks a lot....
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Date of stay: June 2016Trip type: Traveled with friends
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 16, 2018
Dear Guest, thank you for your feedback! We'll very glad to see you again. Respectfully, Europe Hotel Artsakh.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel "Europe" is one of the best hotels in Stepanakert.I was in Stepanakert last summer and my friend recomended to stay in "Europe" hotel. It was increadeble.First of all,I like how they met me,everyone is so friendly and affable.Also many people can't live without internet,so they haven't problem with Wi-Fi.They also have tasty food in the restaurant .I'm going to visit this woderful country again and I hope that in this hotel will be a place for my family to stay again.
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Date of stay: August 2015Trip type: Traveled with family
Value
Service
Sleep Quality
Room Tip: You will not regret if you stay in this hotel.? :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 18, 2018
Dear guest we are happy, that you liked everything in our Hotel. Glad to see you again. Welcome! Best wishes, Europe Hotel Artsakh.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was just plain weird. We were put in this massive room on the 4th floor. No bottled water in the room. We had to make the bed as the sheets were just folded on the bed under the bedspread. If this place is supposed to be a 5 star, then the rating system is clearly skewed. Breakfast was what you would expect from a 2 star or 3 star hotel. Our recommendation..... choose another hotel when in Stapankert.
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Date of stay: October 2015Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Директор по продажам at Europe Hotel Artsakh
Responded Dec 18, 2018
Dear visitor, our hotel has never been five-star. Hotel Europe Artsakh is a four-star hotel. Any client can use the minibar where there is always bottled water. You could just ask about it. It is important for us that our guest feels at home, so until you say that you don’t likesomething, how do we know? Anyway thanks for the comment. It helps us to monitor the quality of the services we provide. With regards, Europe Hotel Artsakh.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very happy with our stay in this hotel. Professional staff ,receptionists Anna and Irina speak English,always eager to help. Adorable outside café to have a morning coffee and late night drinks. I would only suggest to get better coverage for the beds.
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Date of stay: September 2015Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotel A, Manager at Europe Hotel Artsakh
Responded Feb 10, 2016
We appreciate your review and take into account your recommendations.Thank you very much. Sales & marketing manager Tamara Danielyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked for this hotel online and paid a down-payment, but upon arrival they said they had received my booking but not the down-payment. I had to pay the full price. Because I was so tired from the drive I didn't have the energy to go and look for other hotels. But in light of what happened I changed my stay from 2 nights to 1. The staff are courteous and respectful, but unfortunately inexperienced. The Receptionist didn't know any English, the floor manager lady didn't either. I had trouble making them understand the word "Reservation", in the end I finally understood and started using the Russian equivalent: "Bronya". Even the doorman (a 14 year old boy from the looks of it) was inexperienced and was his first day on the job. The room itself was smallish but comfortable. it was clean too. The lights took about a minute to activate all, but once they did it was fine. The air conditioning was excellent, perfect for counteracting the hot weather. They had free wifi and free car parking which was good too. The breakfast was very simple, but if you just need a coffee and a simple cheese snack it'll do fine. Try to get a room on the lower floors, you hear the screeching sounds of chairs from the roof restaurant in the rooms of the 3rd and 4th floor, also if you don't like the sun to wake you up in the morning don't take a room facing east, the shades are less than optimal for blacking out the room.…
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Date of stay: July 2015Trip type: Traveled with friends
Value
Cleanliness
Service
Room Tip: Read the last sentence of my review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по обслуживанию клиентов at Europe Hotel Artsakh
Responded Dec 18, 2018
As we understand, you gave us a negative assessment for booking and not enough qualified communication with customers. Everything else about the rooms is quite suitable for you. Well, a lot has changed since then, so we sorry for the inconvinience and would be glad to see you again among our guests. Respectfully, Europe Hotel Artsakh.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here with my family several times. We loved it. Rooms are quite spacious and nicely decorated. If you are planing to stay for more than 2 nights I would definetely reccommend taking a suite. It has more space, lovely sitting area and excuisite design. Cafe on the roof top is really a place to be. You get the best views of the town here, the ambiance is so nice. Very friendly staff. We also loved outside cafe, perfect service, good choice of coffee and tea, nice snacks and pizzas. Hotel also has a lobby bar, conference facilities and a swimming pool with a sauna. What we found great about it is that you can lock the door and enjoy your time like you would at your own private pool. Overall, i would recommend this hotel for its convenience, hospitable staff, location and facilities. It is a good value for money.…
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Date of stay: June 2015Trip type: Traveled with family
Value
Service
Sleep Quality
Room Tip: Suites with balconies on 4th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from EuropeHotelArtsakh, Менеджер по связям с общественностью at Europe Hotel Artsakh
Responded Dec 18, 2018
Dear visitors, thanks a lot for your positive feedback. We always glad to see you among our guests. Welcome! Best regards, Europe Hotel Atrsakh.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
AzerbaijanNagorny KarabakhKhankendi
NUMBER OF ROOMS
33
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Claim Your ListingEUROPE HOTEL ARTSAKH - Prices & Reviews (Khankendi, Azerbaijan)
Frequently Asked Questions about Europe Hotel Artsakh
Which popular attractions are close to Europe Hotel Artsakh?
Nearby attractions include Market (0.2 miles), Karabag State Museum of Local History (0.3 miles), and Memorial to Fallen Soldiers (0.6 miles).
What are some of the property amenities at Europe Hotel Artsakh?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Europe Hotel Artsakh?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Europe Hotel Artsakh?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Europe Hotel Artsakh?
Conveniently located restaurants include Florence Garden, Renaissance Tea House & Restaurant, and The Roots.
Are there opportunities to exercise at Europe Hotel Artsakh?
Yes, guests have access to an indoor pool during their stay.
Does Europe Hotel Artsakh have airport transportation?
Yes, Europe Hotel Artsakh offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Europe Hotel Artsakh located near the city center?
Yes, it is 0.7 miles away from the center of Khankendi.
Are any cleaning services offered at Europe Hotel Artsakh?
Yes, laundry service and a clothes dryer are offered to guests.
Are pets allowed at Europe Hotel Artsakh?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.